Hotel Palacio de Aiete

Hotels
8.4 (6101 reviews)
Goiko Galtzara-Berri nº 27 , San Sebastián , ES
+34 943 21 00 71
[email protected]

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Free
Children allowed

Facilities

Breakfast available (surcharge)
Free WiFi
Free Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Very clean rooms and public areas
Warm, helpful and friendly staff
Good parking availability and convenient for guests with cars
Spacious rooms and some with great views
Cons:
No in-room kettle, fridge or minibar
Poor soundproofing (noise from neighbouring rooms and corridors)
Somewhat far from city centre and uphill from station
Breakfast often limited in choice and quality

Categories

Cleanliness
9.8
Frequently described as very clean in multiple reviews ("Muy limpio", "Établissement très propre", "chambre propre"); rooms and public areas are well maintained.
Service
10
Numerous positive comments about staff and reception (warm, helpful, friendly); check-in and café service praised, overall very strong service sentiment.
Location
7.6
Mixed mentions: convenient for parking and visiting the city, near a supermarket, but repeatedly noted as a bit far from the centre and uphill from the station; location suits guests with a car.
Room Quality
7.8
Rooms are described as spacious and well laid-out, with good bedding in places, but several guests note issues (noise from neighbouring rooms, shower temperature problems, small/awkward bathroom areas).
Amenities
6.8
Frequently criticized for missing in-room amenities (no kettle, no fridge/minibar, limited international channels); parking is available but limited — overall amenities are a notable weakness.
Value for Money
9.2
Several reviewers highlight good price-quality and useful features (parking, cleanliness, friendly staff), though some question the 4-star rating due to limited amenities and breakfast — overall perceived as good value.
Food and Beverage
7.6
Mixed feedback: some praise the hotel restaurant/bar while breakfast receives repeated criticism for limited choice and quality; overall F&B is slightly below average.
Overall Experience
8.4
Generally positive stays with friendly staff, cleanliness and useful facilities, tempered by distance from the centre, missing in-room amenities and occasional noise; overall aligns with target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Luxurious Amenities and Views Hotel Palacio de Aiete boasts a gym, rooftop sun terrace, and panoramic views of San Sebastián. The modern rooms feature flat-screen TVs, free WiFi, and a selection of pillows for ultimate comfort. Culinary Delights Indulge in Basque cuisine at the elegant restaurant or enjoy a relaxing time at the hotel's coffee shop with a garden courtyard. The property also offers an equipped apartment with a kitchenette on the top floor for added convenience.

Important information:

Please note that the restaurant is closed on Sunday evenings.

Tourist License: HSS 652Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed. An extra bed for children 3-11 years costs 35 EUR per night. An extra bed for children 12+ years costs 50 EUR per night. A cot for children up to 2 years is free of charge.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Free parking is available on site.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Guest Reviews

8.4
Based on 6101 reviews
Cleanliness: 9.8
Service: 10
Location: 7.6
Room Quality: 7.8
Amenities: 6.8
Value for Money: 9.2
Food and Beverage: 7.6
Overall Experience: 8.4
L
laurence • couple • fr
9
Chambre très agréable
Pros:

Chambre bien aménagée, bien équipée, spacieuse,

A 200 m il y a un supermarché, une pizzéria.

l'hôtel est situé à 25 mn de marche de la plage. Il faut accepter de marcher. Mais la situation permet de se garer sans payer

Cons:

Dommage qu'il n'y ai pas une bouilloire et un petit frigo

2026-10-31 • via Nuitee
G
Ginebra • couple • es
8
2026-10-31 • via Nuitee
E
Eleonora • couple • it
10
2026-10-30 • via Nuitee
M
Myriam • couple • fr
10
Pros:

L'accueil, le petit déjeuner était copieux.

Cons:

Le bruit des chambres attenantes et dans les couloirs. Le téléphone portable de la chambre d'à côté qui vibre à 6 h du mat.

2026-10-30 • via Nuitee
M
Murat • couple • de
8
2026-10-30 • via Nuitee
A
Alain • couple • fr
6
Chambre très bruyante
Pros:

Très moyen

Cons:

Insonorisation nulle

2026-10-30 • via Nuitee
M
Maria • couple • es
8
Pros:

Muy limpio y personal atento, instalaciones comodas

Cons:

Un poco retirado del centro, pero es agradable el paseo para llegar, no hay apenas bares y restaurantes alrededor

2026-10-30 • via Nuitee
C
Cris • couple • es
7
Correcte pel què buscava.
Pros:

Ubicació bé si no vols estar al centre. Habitació bé. Molt bé la carta de coixins.

Cons:

S'agrairien un parell de cadires i una tauleta al balcó i que la calefacció de l'habitació fos autònoma (que no depengués de la resta de l'hotel).
Les places d'aparcament gratuit són molt limitades i no només hi aparquen clients de l'hotel.

2026-10-29 • via Nuitee
E
Eric • couple • es
9
Cons:

Para ser un hotel de 4 estrellas,eché en falta nevera en la habitación

2026-10-29 • via Nuitee
B
ber p • couple • fr
6
Pros:

Le parking

Cons:

Ne mérite pas ses étoiles

2026-10-29 • via Nuitee
K
Kengoua • couple • fr
9
Bon hotel mais pas au niveau d'un 4 étoiles.
Pros:

L'accueil et le personnel très chaleureux, le restaurant de l'hôtel et le bar sont vraiment bon.

Cons:

D'abord le petit déjeuner qui a peu de choix et qui n'est pas bon, je ne recommande pas celui-ci. Dans la chambre il n'y a même pas de quoi boire un café ou un thé, pas de bouilloire. Pas de Frigo ou de mini-bar dans la chambre. La chambre étais assez fraîche malgré le fait que j'ai mis le chauffage.
Et au niveau de la douche, la chaleur ne changeait pas malgré les nombreux essaies.

2026-10-29 • via Nuitee
M
Marie • extended_group • fr
9
Vue superbe qui se mérite
Pros:

La vue depuis l'appartement du dernier étage, à côté de la terrasse accessible à tous les clients de l'hôtel

Cons:

La côte à monter à pieds avec les bagages depuis la gare la plus proche. Ce doit être plus facile d'arriver en voiture

2026-10-29 • via Nuitee
M
Maria • couple • fr
10
Très bien
Pros:

Établissement très propre et jolie
Le personnel à l’accueil très agréable et souriant.
Emplacements top pour visiter San Sebastian 👍🏾

Cons:

Un tout petit peu de bruit des voisins mais rien de méchant.

2026-10-28 • via Nuitee
S
Sugarbabe17 • couple • fr
9
Très bien mais assez loin de tout
Pros:

Établissement très propre, le personnel est très gentil. La literie est confortable.

Cons:

C'est assez bruyant, on entend les voisins de chambre . C'est assez excentré des lieux de vie.

2026-10-28 • via Nuitee
L
LIONEL • couple • fr
9
Pros:

Accueil chaleureux, chambre propre et bien équipée, un peu loin de la plage à pied.

2026-10-28 • via Nuitee
M
Maria • family_with_children • es
9
2026-10-28 • via Nuitee
L
Laura • couple • es
7
Pros:

Desayuno rico, personal muy amable

Cons:

Las dos camas juntas

2026-10-28 • via Nuitee
J
José • couple • es
9
Pros:

Habitación, restauración y trato personal

Cons:

No tiene canales internacionales y deportes de pago

2026-10-28 • via Nuitee
L
Lisa • couple • si
9
Pros:

Velikost sobe, balkon, lokacija in bližina javnega transporta

Cons:

Ni minibara v sobi, nk hladilnika, ni grelca za vodo, kave in čaja

2026-10-27 • via Nuitee
P
Pedro • couple • es
8
Pros:

Zona tranquila

Cons:

La cafetería

2026-10-27 • via Nuitee