ArtHotel City

Very disappointing experience. The hotel failed to inform guests in advance that the garage has a maximum vehicle height of 2 meters. This important information was not mentioned in the booking details or pre-arrival messages. After arriving with two young children, a dog, and luggage, we were unable to park and had to find another hotel. The property later gave contradictory explanations about whether an alternative parking option had been offered. Unfortunately, customer service and communication were very disappointing.

The elevator doesn't stop on first floor

Leider keine Klimaanlagen. Und nicht zentrumsnah.

Schönes, großes Hotelzimmer leider ein wenig in die Jahre gekommen. Die Terrasse ist fast nicht mehr benutzbar, da der Untergrund sehr kaputt ist.( Holzboden, alle Dielen kaputt.) leider war das Frühstück mit Wartezeit verbunden Brötchen mussten noch auf gebacken werden.

Reserve una habitación triple (una cama doble y una individual) pero terminó siendo una cama doble y un sofá cama que no es lo mismo ya que era un poco incómodo y pequeño.

También íbamos con niños pequeños por lo que teníamos dos coches de bebé y en el piso que estaban nuestras habitaciones no había ascensor (cosa que nunca mencionaron) y tuvimos que subir todo por las escaleras.

Sería útil poder reservar el desayuno online.

NIets.

While booking it was another picture of a room (there was extra wardrobe and was bigger). Later I noticed that they are selling one room showing photos from few different rooms (smaller or bigger) and you do not know which one you get. It is not specified and at the beginning there are photos of bigger room.
All photos were made with wide function, so they looks bigger that in reality.
There is nothing missing really, but I do not like that they made rooms bigger on the photo and did not specify which room you will get.
Knowing that there is no airco, in summer hot days will be hell. When windows open- even at night there was sounds from outside- there is playground from another neighbourhood where were people with little kids until late hours at night. There was an information to book a parking only via e-mail. I sent one, but never got an answer. By the arrival I called to reception and it was solved. I was wondering how this communication doesn't work while aside of this was all great.

Bagno senza bidet e un pochino datato ma comunque pulito e ordinato

Diğer otellerde kişi sayısı dikkate alınıp ona göre oda ve yatak veriliyordu.
Burası tamamen müşterinin dikkatsizliği ile üçkağıtçılık yapıyor
Üç çocuk iki yetişkin için iki odada bir tekli birde çift kişilik yatak vardı
Aradık sizin seçiminiz deyip geçiştirdiler
Otopark var diyorlar ama ücretli otoparka yönlendiriyorlar Mail üzerinden

Forse l'unico neo è che non c'è climatizzatore.

Das Zimmer hätte vor unserem Eintreffen gelüftet werden können.