Hôtel de l'Ecluse

Hotels
8.3 (1100 reviews)
Rue De L'ecluse 24 , Neuchâtel , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable beds
Spacious room
Cons:
Limited breakfast variety
Parking fees
Noise from street
Minor cleanliness issues

Categories

Cleanliness
8.13
Most reviews mention that rooms are clean, though there are a couple of cleanliness issues reported.
Service
9.1
Multiple comments highlight friendly and helpful staff.
Location
9.14
The location is frequently praised as convenient and central.
Room Quality
8.09
Rooms are described as spacious and comfortable but concerns over amenities exist.
Amenities
7.62
Some reviews indicate limited amenities, such as a lack of adequate breakfast options.
Value for Money
8.08
Guests express that prices can be high compared to services offered.
Food and Beverage
7.63
Breakfast options are viewed as lacking variety and frugality suggested.
Overall Experience
8.6
Overall a positive stay with willingness to return indicated by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:51

Property Description

Unique Location
Situated in the heart of Neuchâtel, Hôtel de l’Ecluse is a mere 300 meters from the picturesque Lake Neuchâtel, offering a tranquil setting for your stay.

Charming Rooms
Each room at Hôtel de l’Ecluse is a bespoke experience, featuring distinctive decor ranging from romantic to smart to colorful. Enjoy modern amenities like flat-screen cable TV, a minibar, and some rooms even boast a kitchenette upon request.

Convenient Amenities
Benefit from complimentary WiFi, onsite parking with direct access, and easy access to public transportation. Indulge in a delicious breakfast in the new breakfast room or under the shade of a fig tree in the patio.

Ready to experience the charm and convenience of Hôtel de l’Ecluse? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CHF 1 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for CHF 20 per person per night when using an available extra bed.
    People 12 years old and over stay for CHF 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1100 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
J
JOEL • couple • fr
10
Etape pratique et bien placé
Pros:

Pratique à 2 pas du centre
Climatisation fonctionnelle , ce qui évite les bruits de la ville
Personnel courtois et très impliqué

2026-05-30 • via Nuitee
M
Marisol • extended_group • it
8
La consiglio vivamente
Pros:

Struttura accogliente e pulita

2026-05-30 • via Nuitee
T
Takumi • solo_traveller • ch
8
Short and restful.
Pros:

Location and reasonableness of coat for the quality of the room.

Cons:

None.

2026-05-29 • via Nuitee
B
Berisha • couple • ch
7
Pros:

Nous étions tout en haut, et super calme, nous n’avons pas été derangé par le bruit

Cons:

Nous avons averti que nous venons avec notre chien et il y a avait plus d’equelles à disposition. Le sol de la chambre était pas nettoyé.

2026-05-29 • via Nuitee
T
Takumi • solo_traveller • ch
8
2026-05-29 • via Nuitee
T
Takumi • solo_traveller • ch
8
2026-05-29 • via Nuitee
A
Anita • extended_group • ch
9
2026-05-28 • via Nuitee
G
Gubler • solo_traveller • ch
9
2026-05-28 • via Nuitee
M
Marek • solo_traveller • pl
10
Pros:

Wszystko było ok super lokalizacja

Cons:

Nic

2026-05-27 • via Nuitee
C
Cédric • solo_traveller • fr
7
Pros:

Emplacement pour visiter impeccable. Personnel vraiment top. Chambre propre et grande

Cons:

Pas de "vrais" volets. Chambre côté rue bruyante

2026-05-27 • via Nuitee
M
Mélina • solo_traveller • ch
8
Confortable et bien situé, pour un weekend à Neuchâtel!
Pros:

Petite chambre confortable, hôtel très bien situé, juste aux portes de la vieille ville. Propreté impeccable!

Cons:

Petit détail, le fait que le café dans la chambre était payant, c'est dommage !

2026-05-27 • via Nuitee
S
Salvatore • couple • fr
9
2026-05-27 • via Nuitee
P
Philippe • solo_traveller • fr
8
2026-05-26 • via Nuitee
S
Stanislas • extended_group • fr
8
2026-05-26 • via Nuitee
P
Paolo • couple • ch
8
2026-05-25 • via Nuitee
S
Seraina • family_with_children • ch
10
Pros:

schönes, gemütliches zimmer, gute lage

2026-05-25 • via Nuitee
N
Nadjet • solo_traveller • fr
10
2026-05-19 • via Nuitee
R
Romain Mottier • solo_traveller • ch
8
2026-05-18 • via Nuitee
C
Christine Maria • solo_traveller • ch
10
Pros:

Sehr zentrale Lage bei der Fussgängerzone. Mit Bus 109 ab Bahnhof Neuchâtel nord bis Funiculare Ecluse und mit dieser hinunter, dann ist das Hotel 1 Min. entfernt. Oder mit Bus vom gare nord mit 1x umsteigen bis Haltestelle Ecluse.
Zum bekannten Platz Pury sinds nur wenige Minuten zu Fuss.

Unset Hotelzimmer verfügte über eine kleine Küche mit Kühlschrank, Glaskeramik Kaffeemaschine und Wasserkocher. Ein Tisch mit 2 Sesseln... es war ein grosses Zimmer mit Klimaanlage, aber auch Fenster zum öffnen.

Sicht auf Schloss; Strassenseite, aber trotzdem recht ruhig, da niedriges Gebàude vor dem Hotel.

Frühstück mit Cerealien, div. Joghurts, Käse- und Fleischplatte, Süsses, Gipfeli und auf unseren Wunsch auch mit dunklem Brot. Diverse Früchte. Eier nur gekocht (kein Rührei/Spiegelei).
Am ersten Tag fehlte uns etwas Grünes, z.B. Salat oder Gurke.
Am 2. Tag gabs aber dann kleine Tomätli und Essiggürkli

Es hat uns sehr gut gefallen und kommen gerne wieder.

Cons:

Aufhàngehaken im Badezimmer hatte es keine. Wàre noch praktisch, da das Bad klein ist.

2026-05-17 • via Nuitee
D
DAMIEN • solo_traveller • fr
9
2026-05-17 • via Nuitee