Hôtel de l'Ecluse

Hotels
8.3 (1070 reviews)
Rue De L'ecluse 24 , Neuchâtel , ch

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Comfortable beds
Spacious room
Cons:
Limited breakfast variety
Parking fees
Noise from street
Minor cleanliness issues

Categories

Cleanliness
8.13
Most reviews mention that rooms are clean, though there are a couple of cleanliness issues reported.
Service
9.1
Multiple comments highlight friendly and helpful staff.
Location
9.14
The location is frequently praised as convenient and central.
Room Quality
8.09
Rooms are described as spacious and comfortable but concerns over amenities exist.
Amenities
7.62
Some reviews indicate limited amenities, such as a lack of adequate breakfast options.
Value for Money
8.08
Guests express that prices can be high compared to services offered.
Food and Beverage
7.63
Breakfast options are viewed as lacking variety and frugality suggested.
Overall Experience
8.6
Overall a positive stay with willingness to return indicated by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:51

Property Description

Unique Location
Situated in the heart of Neuchâtel, Hôtel de l’Ecluse is a mere 300 meters from the picturesque Lake Neuchâtel, offering a tranquil setting for your stay.

Charming Rooms
Each room at Hôtel de l’Ecluse is a bespoke experience, featuring distinctive decor ranging from romantic to smart to colorful. Enjoy modern amenities like flat-screen cable TV, a minibar, and some rooms even boast a kitchenette upon request.

Convenient Amenities
Benefit from complimentary WiFi, onsite parking with direct access, and easy access to public transportation. Indulge in a delicious breakfast in the new breakfast room or under the shade of a fig tree in the patio.

Ready to experience the charm and convenience of Hôtel de l’Ecluse? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CHF 1 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for CHF 20 per person per night when using an available extra bed.
    People 12 years old and over stay for CHF 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 1070 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 8.6
L
Luna • family_with_children • es
8
2026-05-08 • via Nuitee
E
Ed Schuuring • solo_traveller • nl
9
Pros:

Mooie schone ruime kamers. Dicht bij centrum en bezienswaardigheden. Ontbijt was okay.

Cons:

Eigenlijk niets.

2026-05-06 • via Nuitee
M
Markus • solo_traveller • de
9
2026-05-06 • via Nuitee
Y
Yves • extended_group • ch
8
2026-05-03 • via Nuitee
M
Mathieu • family_with_children • ch
9
2026-05-02 • via Nuitee
R
Roberto • couple • it
9
2026-05-01 • via Nuitee
M
Monique • couple • be
9
Super
Pros:

L’emplacement, la gentillesse de la réceptionniste, la propreté

Cons:

La douche un peu étroite

2026-05-01 • via Nuitee
S
Stéphanie • solo_traveller • fr
8
Très bien je reviendrai
Pros:

Bonjour, le calme, l'oreiller petit bémol la lumière du couloir reste toujours allumé, c'est genant car elle passe à travers la porte. Alors que 1er étage j'ai constaté qu'elle s'allumait seulement quand il y avait un mouvement. Sinon tt était parfait

2026-04-30 • via Nuitee
C
Christopher • solo_traveller • gb
9
2026-04-27 • via Nuitee
P
Priscilla • couple • ch
9
2026-04-26 • via Nuitee
P
Patrick • couple • ch
8
Tolle Lage, nettes Personal. Fehlende Küchenausstattung.
Pros:

Lage ist zentral, ca. 5 Minuten in die Altstadt und ebenso wenige Minuten zum Schloss. Parkhaus nebenan mit Rabatt beim Parken. Sehr nettes Personal.

Cons:

Zimmer etwas hellhörig zum Flur. In der Küchenzeile des Zimmers gab es weder Teller, noch Besteck. Lediglich zwei Tassen und zwei Gläser. Wir haben extra ein Zimmer mit Küchenzeile gesucht, welche wir aber nicht nutzen konnten.

2026-04-26 • via Nuitee
P
Priscilla • couple • ch
9
2026-04-26 • via Nuitee
• solo_traveller • ch
9
2026-04-25 • via Nuitee
Z
zoeybird • solo_traveller • ch
6
2026-04-25 • via Nuitee
E
Evelyne • solo_traveller • ch
9
2026-04-24 • via Nuitee
A
Anaïs • couple • fr
10
Très bon séjour, hôtel agréable et service de qualité !
2026-04-21 • via Nuitee
J
Jasmine • solo_traveller • fr
10
2026-04-20 • via Nuitee
A
Andrea • solo_traveller • ch
8
2026-04-20 • via Nuitee
V
Virginie • couple • fr
9
Merci !
Pros:

Hotel bien placé dans la ville, accessible aisément grâce à une ligne de bus très pratique, un personnel très agréable et réactif, nous avons passé un excellent séjour.

Cons:

/

2026-04-20 • via Nuitee
Q
Qusay • solo_traveller • ch
10
Excellent
Pros:

Clean, location, stuff, easy check in

2026-04-18 • via Nuitee