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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Ironing service
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Non-smoking throughout
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Private check-in/check-out
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Public transport tickets
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Outdoor furniture
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Invoice provided
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Smoke alarms
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Key access
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CCTV outside property
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Face masks for guests available
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Security alarm
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Television in common areas
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Express check-in
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Free wired internet
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Golfing on site
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Internet access
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Housekeeping on request
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Covered parking
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Garage
Review Highlights
Categories
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Property Description
Unique Location
Situated in the heart of Neuchâtel, Hôtel de l’Ecluse is a mere 300 meters from the picturesque Lake Neuchâtel, offering a tranquil setting for your stay.
Charming Rooms
Each room at Hôtel de l’Ecluse is a bespoke experience, featuring distinctive decor ranging from romantic to smart to colorful. Enjoy modern amenities like flat-screen cable TV, a minibar, and some rooms even boast a kitchenette upon request.
Convenient Amenities
Benefit from complimentary WiFi, onsite parking with direct access, and easy access to public transportation. Indulge in a delicious breakfast in the new breakfast room or under the shade of a fig tree in the patio.
Ready to experience the charm and convenience of Hôtel de l’Ecluse? Book your stay now!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible on site (reservation is not needed) and costs CHF 1 per hour.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 8 years old stay for free when using an existing bed.
Children from 3 years old to 11 years old stay for CHF 20 per person per night when using an available extra bed.
People 12 years old and over stay for CHF 45 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
le calme de la chambre meme si la vue n est pas top . la proximite du centre ville et des transports en commun la gentillesse des dames a l acceuil et du personnel
Great location a short walk to the train station or downtown and on a bus line. Room was roomier than expected and had a kitchenette.
Street noise may be bothersome on the lower floors.
Merci pour l’attention pour le chien .
Rien , juste que le parking est bien présent, mais payant et non intégré à l’hôtel , cela n’a pas été mentionné sur ld site , mais expliqué à notre arrivée par la gentille préposée de l’hôtel.
Les chambre étais super comme sur les photos
Le personnel étais aimable et souriant
Location and staff
Still pricy. A few details like the smell due to the kitchenette of some customers, door of the bathroom didn’t close completely, warm water long to come out in the bathroom sink, cleaning could have been a bit better.
Propre, cosy, très bien situé et personnel très accueillant.
Chambre quadruple très bien, grande et propre. Très bien situé, en plein centre-ville.
Nous nous attendions un petit-déjeuner plus chaleureux en arrivant à la salle de petit déjeuner et il n’y avait des viennoiseries, le pain ne paraissait pas frais mais il y avait un grille pain . Je savais que le petit-déjeuner était à 18.- mais pour nous la base c’est au moins 2 sortes de pain et viennoiseries , donc 76.- pour nous 4 ça me paraît cher. Sinon l’hôtel en lui même est vraiment bien et sécurisé.
Camera grande, possibilità di avere una piccola cucina, piumini belli comodi e caldi, gentilezza e professionalità di chi ci ha accolto.
Mancanza di un posteggio dell’hotel o di uno convenzionato.
Schöne, saubere Zimmer
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