NH Collection Madrid Gran Vía

Hotels
•
NH Collection
9 (2199 reviews)
Gran Vía, 21 , Madrid , es

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
Room layout issues
Concerns about value for money

Categories

Cleanliness
8.39
Multiple mentions of rooms being clean but one review noted a health issue related to room service.
Service
9.86
Staff received high praise across several reviews for their exceptional service.
Location
9.4
Consistently mentioned as excellent with proximity to main sites.
Room Quality
8.35
Issues with room layout noted, especially one substandard room.
Amenities
8.88
Positive feedback on amenities but some costs perceived as high.
Value for Money
8.34
Concerns raised regarding the price relative to room size and quality.
Food and Beverage
9.39
Breakfast options highly praised, though some specific dishes noted as lacking.
Overall Experience
9.36
Overall experience was very positive according to numerous reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:15

Property Description

Luxurious Accommodations
NH Collection Madrid Gran Vía offers stylish rooms and suites with a coffee machine, ensuring a comfortable stay in the heart of Madrid.

Exquisite Dining Experience
Indulge in the culinary delights at Picalagartos Restaurant, led by Michelin-starred chef Manuel Berganza, offering authentic Spanish cuisine for a memorable dining experience.

Breathtaking Rooftop Terrace
Relax and unwind at the hotel's rooftop terrace, boasting stunning views of the Gran Via, a perfect spot to enjoy a drink or coffee while taking in the bustling city below.

Experience the perfect blend of luxury and convenience at NH Collection Madrid Gran Vía. Book your stay now for an unforgettable Madrid getaway.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that dogs are allowed upon request and subject to approval. The maximum weight is 25 kg. A charge of €35 per pet, per night will be applied (maximum of 1 dog per room). Cats are not allowed on the property. Guide dogs free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 2199 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
A
Abdullah • solo_traveller • sa
7
Pros:

المكان ممتاز والموظفين ممتازين ومتعاونين

Cons:

الغرف ضيقة نوعا ما

2026-06-27 • via Nuitee
D
Diana • couple • ar
10
2026-06-26 • via Nuitee
כהן • solo_traveller • il
9
2026-06-26 • via Nuitee
R
Rafael • couple • us
9
The staff was so professional with many details to satisfy their guests
Pros:

The Staff are wonderful.A lot of attention and details.💝

Cons:

The bathtud is to high and doesn’t have. security guard .It can become dangerous.

2026-06-25 • via Nuitee
A
Andrea • family_with_children • ni
10
Pros:

Una vista impresionante, muy buena ubicación y personal muy amable

2026-06-25 • via Nuitee
M
Maria Eugenia • couple • ar
10
Excelente !!!!!!!
Pros:

La atención del
Personal y las habitaciones hermosas , la comodidad de la cama y la mejor ubicación.

Cons:

Decía que tenía pileta pero no tenía la convirtieron en un rooftof

2026-06-24 • via Nuitee
B
Belle • solo_traveller • il
10
Pros:

First of all the location is simply perfection! I got a room with gran via view and it was so beautiful!
The breakfast was great and the staff memebers were so kind and helpful. Had a great time!!!

Cons:

Nothing

2026-06-24 • via Nuitee
M
Monica • solo_traveller • gb
10
2026-06-23 • via Nuitee
P
Percy • solo_traveller • pe
10
Excelente pero caro. Super Hotel
Pros:

Excelente, caro pero espectacular

Cons:

el precio de mas de 300 euros duele, pero es un excelente Hotel

2026-06-22 • via Nuitee
J
Jorge • solo_traveller • it
8
Nice place for a short stay
Pros:

Staff was very courteous and the room was quiet and large

Cons:

Reception felt like a 2 star hotel
Very crowded neighborhood

2026-06-22 • via Nuitee
A
Ali • couple • gb
10
2026-06-22 • via Nuitee
A
Alejandra • couple • gt
10
Excelente hotel para Madrid
Pros:

Excelente ubicación, el personal siempre atento, las habitaciones cómodas y limpias. Queda todo cerca y puedes aprovechar el metro al máximo

Cons:

Nada que agregar más que excelente

2026-06-21 • via Nuitee
C
CEM • extended_group • tr
10
Pros:

Konum

2026-06-20 • via Nuitee
A
Aya • couple • it
10
2026-06-20 • via Nuitee
A
ALEX • couple • ch
8
2026-06-19 • via Nuitee
L
Luis Daniel • solo_traveller • do
10
2026-06-19 • via Nuitee
A
Ann • couple • ky
10
Pros:

great location friendly staff

Cons:

nothing to dislike except that the room was small

2026-06-18 • via Nuitee
N
Nasser • couple • sa
10
2026-06-18 • via Nuitee
M
Maria Angela • solo_traveller • br
8
Boa
Pros:

Localizacao e equipe

Cons:

Valor da diária absurdamente alta para o que oferece

2026-06-17 • via Nuitee
J
Jovana Raskov • family_with_children • rs
10
2026-06-14 • via Nuitee