NH Collection Madrid Gran Vía

Hotels
9 (2310 reviews)
Gran Vía, 21 , Madrid , ES
+34 917 12 83 05

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
Room layout issues
Concerns about value for money

Categories

Cleanliness
8.39
Multiple mentions of rooms being clean but one review noted a health issue related to room service.
Service
9.86
Staff received high praise across several reviews for their exceptional service.
Location
9.4
Consistently mentioned as excellent with proximity to main sites.
Room Quality
8.35
Issues with room layout noted, especially one substandard room.
Amenities
8.88
Positive feedback on amenities but some costs perceived as high.
Value for Money
8.34
Concerns raised regarding the price relative to room size and quality.
Food and Beverage
9.39
Breakfast options highly praised, though some specific dishes noted as lacking.
Overall Experience
9.36
Overall experience was very positive according to numerous reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:15

Property Description

Luxurious Accommodations
NH Collection Madrid Gran Vía offers stylish rooms and suites with a coffee machine, ensuring a comfortable stay in the heart of Madrid.

Exquisite Dining Experience
Indulge in the culinary delights at Picalagartos Restaurant, led by Michelin-starred chef Manuel Berganza, offering authentic Spanish cuisine for a memorable dining experience.

Breathtaking Rooftop Terrace
Relax and unwind at the hotel's rooftop terrace, boasting stunning views of the Gran Via, a perfect spot to enjoy a drink or coffee while taking in the bustling city below.

Experience the perfect blend of luxury and convenience at NH Collection Madrid Gran Vía. Book your stay now for an unforgettable Madrid getaway.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that dogs are allowed upon request and subject to approval. The maximum weight is 25 kg. A charge of €35 per pet, per night will be applied (maximum of 1 dog per room). Cats are not allowed on the property. Guide dogs free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

9
Based on 2310 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
M
mildred • family_with_children • ve
10
2026-10-17 • via Nuitee
S
Saeed • couple • ae
7
Pros:

Amazing location and breakfast! Angelina was very supportive, attentive, and genuinely tried to accommodate my request. Unfortunately, she was unable to fulfill it due to certain limitations or the scope of her authority, which I completely understand. I truly appreciate her efforts and helpful attitude.

Cons:

Unfortunately, my stay was affected by several issues. There was considerable noise coming from neighboring rooms and the reception floor, which made it difficult to relax and get a good night's sleep. I was frequently disturbed by these sounds and found myself waking up throughout the night. Additionally, I did not feel entirely safe and comfortable during my stay, which affected my overall experience. A quieter environment, better soundproofing, and improved attention to guest security would make a significant difference. While the location and breakfast were excellent, these issues unfortunately impacted the comfort and quality of my stay.

2026-10-16 • via Nuitee
J
Jørgen • extended_group • dk
10
Fantastisk beliggenhed
Pros:

Beliggenhed

2026-10-15 • via Nuitee
M
Mohamed • couple • il
10
2026-10-15 • via Nuitee
N
Nassira.Casanova • solo_traveller • es
10
2026-10-14 • via Nuitee
O
Omar • couple • jo
10
2026-10-12 • via Nuitee
J
Janik • couple • pl
9
Pros:

Pyszne śniadania, doskonała lokalizacja, przemiła obsługa

2026-10-11 • via Nuitee
A
Ali • couple • sa
10
Pros:

موقع مميز جداً ومرافق جيده

Cons:

كل شي برسوم حتى طلب المويه
مايعطونك مويه مجانيه يوميه مع تنظيف الغرف

2026-10-09 • via Nuitee
K
Karin Stefanny • couple • co
10
Buen lugar para descansar
Pros:

Todo

Cons:

Nada

2026-10-08 • via Nuitee
A
Ana • couple • do
10
Pros:

Una ubicación excepcional, el personal muy atento, servicial y el desayuno muy variado

Cons:

Cama más cómoda

2026-10-08 • via Nuitee
T
Tony • couple • au
10
2026-09-19 • via Nuitee
A
ALEJANDRA MONICA • solo_traveller • ar
10
Pros:

Excelente ubicación. La cordialidad de los empleados. Siempre dispuestos a ayudarnos en todo. Muchas gracias. Volveremos!!!

2026-09-18 • via Nuitee
I
Ibrahim • couple • sa
8
2026-09-16 • via Nuitee
J
Jose B. • solo_traveller • ar
7
2026-09-16 • via Nuitee
Y
Yeser • family_with_children • ve
10
2026-09-15 • via Nuitee
M
maisoon • extended_group • sa
8
Good
Pros:

Location cleanliness and staff were friendly

Cons:

Very small rooms, When I made the booking, I explicitly left a note requesting a special setup to celebrate my daughter’s graduation. Unfortunately, nothing has been done which was disappointing

2026-09-14 • via Nuitee
K
Karim • family_with_children • ma
8
Très bon séjour à Madrid dans un hôtel à situation exceptionnelle
Pros:

Nous avons passé un très agréable séjour dans cet hôtel du 22 au 29 août dernier, en chambre 212.

Tout s’est très bien passé, de l’accueil chaleureux des réceptionnistes à la propreté de la chambre, en passant par la très bonne situation de l’hôtel. Nous nous sommes sentis à l’aise dès notre arrivée.

Nous tenons particulièrement à remercier Isabela Merder, la responsable clientèle, pour ses petites attentions tout au long de notre séjour. Nous avons notamment beaucoup apprécié les petites attentions dans la chambre et la jolie carte d’au revoir que nous avons découverte le dernier jour. Cela nous a vraiment touchés.

Un grand merci également à Angelica, à la conciergerie, pour sa gentillesse et son professionnalisme. Elle a toujours été disponible et attentionnée.

Une très belle expérience et un hôtel que nous recommandons avec plaisir. Nous y reviendrons certainement lors d’un prochain séjour à Madrid !

Cons:

rien à signaler

2026-09-14 • via Nuitee
M
MARIIA • couple • kz
9
Для быстрого шоппинга и прогулок по центру - замечательный отель
Pros:

Расположение замечательное. Всё рядом, шоппинг весь рядом. Рестораны рядом.

Cons:

Отель находится в самом центре, очень много людей вокруг. Если хочется более спокойного жилья. Это не этот вариант.

2026-09-13 • via Nuitee
A
Abdullah • couple • sa
10
2026-09-13 • via Nuitee
V
Varda • solo_traveller • il
10
Pros:

מיקום מעולה. נקי. צוות אדיב וארוחת בוקר מעולה

Cons:

אין

2026-09-11 • via Nuitee