NH Collection Madrid Gran Vía

Hotels
•
NH Collection
9 (1991 reviews)
Gran Vía, 21 , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
Room layout issues
Concerns about value for money

Categories

Cleanliness
8.39
Multiple mentions of rooms being clean but one review noted a health issue related to room service.
Service
9.86
Staff received high praise across several reviews for their exceptional service.
Location
9.4
Consistently mentioned as excellent with proximity to main sites.
Room Quality
8.35
Issues with room layout noted, especially one substandard room.
Amenities
8.88
Positive feedback on amenities but some costs perceived as high.
Value for Money
8.34
Concerns raised regarding the price relative to room size and quality.
Food and Beverage
9.39
Breakfast options highly praised, though some specific dishes noted as lacking.
Overall Experience
9.36
Overall experience was very positive according to numerous reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:15

Property Description

Luxurious Accommodations
NH Collection Madrid Gran Vía offers stylish rooms and suites with a coffee machine, ensuring a comfortable stay in the heart of Madrid.

Exquisite Dining Experience
Indulge in the culinary delights at Picalagartos Restaurant, led by Michelin-starred chef Manuel Berganza, offering authentic Spanish cuisine for a memorable dining experience.

Breathtaking Rooftop Terrace
Relax and unwind at the hotel's rooftop terrace, boasting stunning views of the Gran Via, a perfect spot to enjoy a drink or coffee while taking in the bustling city below.

Experience the perfect blend of luxury and convenience at NH Collection Madrid Gran Vía. Book your stay now for an unforgettable Madrid getaway.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that dogs are allowed upon request and subject to approval. The maximum weight is 25 kg. A charge of €35 per pet, per night will be applied (maximum of 1 dog per room). Cats are not allowed on the property. Guide dogs free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 1991 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
K
Khalifah • solo_traveller • kw
10
2026-02-10 • via Nuitee
M
Mousa • couple • sa
6
2026-02-10 • via Nuitee
E
Eva • couple • fr
10
2026-02-09 • via Nuitee
R
rashed • couple • ae
10
2026-01-30 • via Nuitee
Y
yousef • couple • kw
2
2026-01-30 • via Nuitee
A
ALMUTAIRI • couple • kw
10
2026-01-30 • via Nuitee
Y
yousef • couple • kw
1
2026-01-30 • via Nuitee
A
Angélica • couple • co
9
Bien NH
Pros:

Las instalaciones. Siempre me quedo en el mismo lugar cuando voy a Madrid

Cons:

La habitación es pequeña, pero resulta entendible.

2026-01-28 • via Nuitee
R
RICHARD • solo_traveller • gh
10
2026-01-27 • via Nuitee
S
saleh • extended_group • qa
10
Pros:

الغرف
الموظفون
النظافه
التعاون من الفندق

Cons:

المدخل صغير

2026-01-27 • via Nuitee
R
Raad • couple • sa
8
Pros:

Very special, the staff was wonderful, and in particular, a very handsome person at reception (I don't remember his name) was truly amazing. The place was clean, and the reception and hospitality were excellent.

2026-01-27 • via Nuitee
E
Erica • couple • br
9
Localização excelente e conforto.
Pros:

A localização é excelente, fácil acesso a tudo, ao lado da estação de metrô, próximo de lojas, restaurantes. Tem até um Cassino na frente do hotel. Café da manhã bem gostoso.

Cons:

Nada a reclamar.

2026-01-26 • via Nuitee
K
Kuloood • couple • kw
10
2026-01-26 • via Nuitee
K
Kuloood • family_with_children • kw
9
2026-01-26 • via Nuitee
C
Cecilia • couple • cl
8
2026-01-24 • via Nuitee
A
Ahmed • couple • sa
10
2026-01-24 • via Nuitee
M
Mohamed • couple • es
10
2026-01-23 • via Nuitee
M
Mohammad • couple • kw
10
2026-01-23 • via Nuitee
G
Gerardo • solo_traveller • py
8
Mucha pregunta cansa no abusen
Pros:

La buena predisposición del personal , impecable atención ✅✅✅

Cons:

El check un es muy tarde para un viaje , debe ser 12 horas a más tardar

2026-01-20 • via Nuitee
K
konchr • couple • cy
9
Pros:

Location is the best for a base when you plan to walk around the city.

Cons:

Sometimes the area around is too busy and therefore too noisy.

2026-01-20 • via Nuitee