NH Collection Madrid Gran Vía

Hotels
•
NH Collection
9 (2123 reviews)
Gran Vía, 21 , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
Room layout issues
Concerns about value for money

Categories

Cleanliness
8.39
Multiple mentions of rooms being clean but one review noted a health issue related to room service.
Service
9.86
Staff received high praise across several reviews for their exceptional service.
Location
9.4
Consistently mentioned as excellent with proximity to main sites.
Room Quality
8.35
Issues with room layout noted, especially one substandard room.
Amenities
8.88
Positive feedback on amenities but some costs perceived as high.
Value for Money
8.34
Concerns raised regarding the price relative to room size and quality.
Food and Beverage
9.39
Breakfast options highly praised, though some specific dishes noted as lacking.
Overall Experience
9.36
Overall experience was very positive according to numerous reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:15

Property Description

Luxurious Accommodations
NH Collection Madrid Gran Vía offers stylish rooms and suites with a coffee machine, ensuring a comfortable stay in the heart of Madrid.

Exquisite Dining Experience
Indulge in the culinary delights at Picalagartos Restaurant, led by Michelin-starred chef Manuel Berganza, offering authentic Spanish cuisine for a memorable dining experience.

Breathtaking Rooftop Terrace
Relax and unwind at the hotel's rooftop terrace, boasting stunning views of the Gran Via, a perfect spot to enjoy a drink or coffee while taking in the bustling city below.

Experience the perfect blend of luxury and convenience at NH Collection Madrid Gran Vía. Book your stay now for an unforgettable Madrid getaway.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that dogs are allowed upon request and subject to approval. The maximum weight is 25 kg. A charge of €35 per pet, per night will be applied (maximum of 1 dog per room). Cats are not allowed on the property. Guide dogs free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 2123 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
C
CONG • family_with_children • cn
7
2026-05-08 • via Nuitee
C
Carlos • couple • gt
10
REPETIBLE NOS VEMOS PRONTO
Pros:

Ambiente cálido

Cons:

Todo estuvo muy bien

2026-05-07 • via Nuitee
M
M JOSE • couple • es
4
Bien, pero si no duermes bien, no es bueno
Pros:

Localizacion

Cons:

Las Habitaciones que no dan a Fran Vía y están en la parte de atrás , imposible dormir, mucho escándalo toda la noche , sin parar

2026-05-06 • via Nuitee
M
Maria Belen • couple • ar
7
Pros:

La amabilidad de todos los que trabajan en el hotel. Super!! Un 10 a todos . Realmente hacen la diferencia

Cons:

La Gran Vía ya se tornó caótica con la cantidad de gente y el hotel está sobre esa avenida. Prefiero otras zonas igual de bien ubicadas pero no tan concurridas

2026-05-06 • via Nuitee
S
Serhii • extended_group • ua
9
2026-05-05 • via Nuitee
A
Alfonso • couple • mx
10
Best in Madrid!
Pros:

Great views and location!

Cons:

All good!

2026-05-05 • via Nuitee
C
Ceyda Zeynep • extended_group • de
9
2026-05-05 • via Nuitee
N
Nemanja • family_with_children • rs
10
2026-05-04 • via Nuitee
P
PIERRE • couple • gp
8
À la découverte de Madrid
Pros:

La proximité du centre, chambre petite mais propre.

2026-05-03 • via Nuitee
G
GIOVANNI • couple • it
9
2026-05-03 • via Nuitee
P
Pedro • solo_traveller • pt
10
Pros:

Localização excelente
Comodidade do quarto
Simpatia do staff na receção
Modo como trataram o nosso daschund.

2026-05-02 • via Nuitee
M
MOURAD • couple • ma
9
2026-05-02 • via Nuitee
C
Chacón Ortiz • couple • es
8
Excelente ubicación
Pros:

Excelente ubicación, terraza fantástica con muy buenas vistas. Desayuno mejorable

Cons:

Desayuno caro y la calidad de los productos es muy mejorable

2026-05-01 • via Nuitee
M
Marga • family_with_children • us
9
Pros:

• Excellent location right on Gran Vía, perfect for exploring Madrid.
• Very attentive, friendly, and professional staff.
• Clean, comfortable rooms with modern and elegant décor.
• Good overall level of comfort and a pleasant stay.

Cons:

Nothing

2026-05-01 • via Nuitee
M
Martin • couple • gb
9
Lovely hotel with great staff unless it was very busy.
Pros:

Great location. Great staff

Cons:

Pool

2026-04-30 • via Nuitee
M
mark • family_with_children • gb
9
great hotel for a couple of nights in Madrid
Pros:

Location was great, room was very nice, roof bar was great.

Cons:

noting

2026-04-30 • via Nuitee
R
Rafael M • solo_traveller • mx
10
2026-04-30 • via Nuitee
K
Katherine • couple • nl
10
Perfect location, very central, beautiful room, convenient restaurant and very nice rooftopbar
Pros:

Perfect location, very central, beautiful room, convenient restaurant and very nice rooftopbar

2026-04-29 • via Nuitee
G
Gabriel • solo_traveller • co
9
Hotel muy bien ubicado. Personal amable.
Pros:

Muy buena ubicación. Habitación cómoda.

Cons:

Nada en particular.

2026-04-28 • via Nuitee
L
Lucia • family_with_children • ar
9
Pros:

Excelente ubicacion y el personal muy amable y atentos a los detalles

Cons:

El ruido por las noches. Entiendo que estando en la gran via eso no se puede cambiar, pero se escuchaba bastante por la noche

2026-04-27 • via Nuitee