NH Collection Madrid Gran Vía

Hotels
•
NH Collection
9 (1991 reviews)
Gran Vía, 21 , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Cons:
Room layout issues
Concerns about value for money

Categories

Cleanliness
8.39
Multiple mentions of rooms being clean but one review noted a health issue related to room service.
Service
9.86
Staff received high praise across several reviews for their exceptional service.
Location
9.4
Consistently mentioned as excellent with proximity to main sites.
Room Quality
8.35
Issues with room layout noted, especially one substandard room.
Amenities
8.88
Positive feedback on amenities but some costs perceived as high.
Value for Money
8.34
Concerns raised regarding the price relative to room size and quality.
Food and Beverage
9.39
Breakfast options highly praised, though some specific dishes noted as lacking.
Overall Experience
9.36
Overall experience was very positive according to numerous reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:15

Property Description

Luxurious Accommodations
NH Collection Madrid Gran Vía offers stylish rooms and suites with a coffee machine, ensuring a comfortable stay in the heart of Madrid.

Exquisite Dining Experience
Indulge in the culinary delights at Picalagartos Restaurant, led by Michelin-starred chef Manuel Berganza, offering authentic Spanish cuisine for a memorable dining experience.

Breathtaking Rooftop Terrace
Relax and unwind at the hotel's rooftop terrace, boasting stunning views of the Gran Via, a perfect spot to enjoy a drink or coffee while taking in the bustling city below.

Experience the perfect blend of luxury and convenience at NH Collection Madrid Gran Vía. Book your stay now for an unforgettable Madrid getaway.

Important information:

When booking more than 9 rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that dogs are allowed upon request and subject to approval. The maximum weight is 25 kg. A charge of €35 per pet, per night will be applied (maximum of 1 dog per room). Cats are not allowed on the property. Guide dogs free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 1991 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
T
Thomas • solo_traveller • ch
8
2026-03-13 • via Nuitee
C
Carmen Rosa • solo_traveller • pe
10
Pros:

Ubicacion, buen desayuno

2026-03-13 • via Nuitee
Z
zu • family_with_children • cl
9
El mejor lugar para iniciar nuestro Eurotrip
Pros:

Nos encantó la atención cálida con que nos recibieron, considerando nuestras 13 horas de vuelo mas la larga espera en el aeropuerto, fue muy grato para nosotras sentirnos acogida. por lo demás era nuestro primer pais de Europa que visitábamos. así que genial

Cons:

Por nuestra parte todo bien.

2026-03-13 • via Nuitee
L
Lilach • extended_group • il
8
2026-03-12 • via Nuitee
A
ANTONIO • couple • br
9
2026-03-12 • via Nuitee
M
Maia • couple • ar
8
Pros:

La ubicación inmejorable y la atención del personal excelente.

2026-03-12 • via Nuitee
M
Mohamed • extended_group • es
10
2026-03-09 • via Nuitee
M
Marcelo • couple • br
8
2026-03-08 • via Nuitee
C
CARLOS • solo_traveller • co
10
Espectacular
Pros:

La ubicación

Cons:

N.A.

2026-03-08 • via Nuitee
P
Patricia Christina • solo_traveller • br
10
Pros:

Já sou cliente sempre que vou a Madrid fico nesse hotel central , prático , cordialidade de todos da recepção

2026-03-05 • via Nuitee
N
nabil • family_with_children • ma
9
2026-03-04 • via Nuitee
S
Samara • couple • es
10
2026-03-02 • via Nuitee
M
Marcelo • couple • sa
8
Good location, excelent staff, Food and beverage good too
Pros:

Location and convenience

Cons:

Rooms bathroom has no bidet or WCs with no hand held shower

2026-03-02 • via Nuitee
M
MCeitlin • couple • br
10
Pros:

This hotel is located in a premium location where you can do almost everything on foot!

2026-03-02 • via Nuitee
I
IZA • couple • ch
8
Wunderbar zeit in Madrid
Pros:

Das Schlafezimmer war gut und das Bette war sehr sauber und bequem ,die Ausstatung des Schlafzimmer war gut, Nur ein Teppich unter dem Bett, ich fand, das war schon zu viel.Das Hotel liegt mit in die Stadt sehr Zentral (Gran Via) mit viele Verkehr, aber Trozdem es war sehr leise ins Schlafzimmer ,Die Toillete war sehr sauber und schöne ,das Bettwäsche und Badtücher wurden Taglich gewechselt.Das Frühstuck war super und frische es wird serviet am den letzter Stock dort man hat eine schöne Aussicht auf die Stadt das Personal sind sehr nett und sehr Hilfsbereit .

Cons:

Ein Teppich unter dem Bett im Zimmer fand ich unpraktisch und unnötig.aber das ist kein grosses probleme ist nur eine details.

2026-03-01 • via Nuitee
R
Rashad • couple • az
10
No issues, no stress
Pros:

Location is good, staff is wonderful

2026-03-01 • via Nuitee
N
Naji • solo_traveller • us
8
Pros:

Very friendly and kind of staff. Very helpful. Nice rooms, especially those ones looking at Gran Via.

Cons:

Nothing

2026-02-27 • via Nuitee
A
Anibal • couple • ar
10
Pros:

Todo excelente

Cons:

No hubo nada malo

2026-02-26 • via Nuitee
A
AHMAD • solo_traveller • qa
10
2026-02-25 • via Nuitee
R
Rodriguez • extended_group • uy
9
Excelente ubicación atención excelente
Pros:

La ubicación excelente, los empleados excelentes, muy cómodo y atentos todos.

Cons:

El aromatizador de ambiente, nos causó alergia. Tiene una fragancia muy fuerte.

2026-02-24 • via Nuitee