Hotel Ikon

Hotels
7.3 (236 reviews)
325 Sutter Street , San Francisco , us

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Children allowed

Facilities

Non-smoking rooms
Lift / Elevator
Tour desk
Non-smoking throughout
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
See all facilities

Review Highlights

Pros:
Excellent service from staff
Good location
Cons:
Cleanliness issues noted
Lack of proper room comfort

Categories

Cleanliness
5.19
Housekeeping does not clean often, and the hallway carpets were sometimes smelly.
Service
9.16
Megan, the General Manager, provided excellent service and made guests feel valued.
Location
8.2
The location is accessible, close to the pier, despite some disturbances from the street.
Room Quality
6.15
The property is old, with inadequate heating and ongoing issues with comfort.
Amenities
7.18
Standard amenities are available, but the lack of AC and old heater are concerning.
Value for Money
7.64
The price is affordable, but the experience may vary due to conditions.
Food and Beverage
7.69
Breakfast options could be better as there was a suggestion for improvement.
Overall Experience
7.16
A mixed experience due to both positive and deeply negative encounters.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-21 03:01

Property Description

Central Location near Union Square
Hotel Ikon, just a 3-minute walk from San Francisco’s Union Square, offers free WiFi and a convenient tour desk. Reception hours are flexible from 10 am to 10 pm.

Comfortable Rooms with Essential Amenities
Each room features a cable TV, refrigerator, and ample closet space for a cozy stay.

Convenient Facilities and Services
Guests can easily explore the city by hiring bicycles on-site. The shared lounge provides entertainment with a TV and guest computer, along with coffee and laundry facilities for added convenience.

Book your stay at Hotel Ikon for a memorable and hassle-free experience in San Francisco!

Important information:

Cash payments are not accepted. The property accepts payment by Visa, Mastercard, or Discover card only. Debit cards are acceptable as long as they are Visa, Mastercard, or Discover.

Housekeeping is provided once per week.

Group bookings of 6 or more rooms require payment in advance and are non-cancelable. Please contact the hotel directly after booking to confirm your reservation and arrange payment.

Please note: Parking is off-site (paid) only and located in a garage directly across the street from the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 236 reviews
Cleanliness: 5.19
Service: 9.16
Location: 8.2
Room Quality: 6.15
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 7.69
Overall Experience: 7.16
B
Bohang-Lintle • solo_traveller • ls
9
Great
Pros:

Every thing

2026-02-09 • via Nuitee
E
Eduardo • couple • mx
7
Pros:

El servicio al cliente y la ubicacion

Cons:

En el mezanin que se encuentra entre nivel 1 y nivel 2 olía a vomitada (incluido las escaleras)

2026-01-19 • via Nuitee
P
Paolo Dizon • solo_traveller • us
5
Uncomfortable stay
Pros:

location

Cons:

no AC only heating and it is too hot like hell inside the room that I need to open my window and hear all bypassers conversations and all kinds of outside noise.

2026-01-10 • via Nuitee
S
Singh • couple • us
7
2026-01-02 • via Nuitee
T
Tatiana • couple • ru
10
2025-12-30 • via Nuitee
D
Doher Drizzle • extended_group • se
1
A Traumatic Experience Despite a Kind General Manager
Pros:

I appreciated how they were able to preserve the charm of the property. I also truly appreciated how hospitable, thoughtful, and kind the General Manager, Megan, was toward me. Her attitude and genuine concern for guests made a big difference during my stay.

Despite the property being old, Megan’s professionalism and kindness made me overlook many of its limitations. When I checked in, she was very polite and friendly, and she always considered the welfare of guests.

Because the card reader for my security deposit wasn’t working (despite 4–6 attempts to reboot it), Megan told me not to worry and allowed me to rest first in my room. For several days, the card reader continued to fail, but Megan reassured me multiple times that she trusted me and that she would take care of it as the General Manager.

She even approved a late checkout until 5 PM since no incoming guest was scheduled for my room. All these gestures made me feel valued, and I was planning to extend my stay partly because of her excellent service.

Cons:

Although the photos looked nice online, the property is actually very old. Housekeeping does not clean often, and the hallway carpets were sometimes smelly. The old heater made it difficult to keep the room warm during cold weather.

More importantly, I experienced harassment and discrimination from one of the staff members, which became the most alarming part of my stay.

Despite my clear arrangement with the GM for a late checkout, a male staff member knocked on my door around 12:00–12:30 PM on Sunday and aggressively insisted that it was past the 11 AM checkout time. I tried to calmly explain the agreement I had with Megan, but he refused to listen. I asked if I could at least take a shower and finish packing, or even pay for an extension, but he said no.

I repeatedly asked him to call Megan to verify our arrangement. He pretended to call someone and then walked away quickly when I tried to talk to him again. I felt unsafe, intimidated, and disrespected.

Because I was alone, scared, and not being listened to, I contacted 911 for assistance. The operator stayed on the line while I quickly took a shower and packed. Two police officers arrived to ensure I could leave the property safely. I was crying because I trusted the GM’s arrangement, but it was not honored by the staff.

After leaving, I called Megan. She was shocked and apologized, confirming that there was indeed an email endorsement about my late checkout. Unfortunately, the staff did not verify anything and chose to escalate the situation in a very unprofessional and frightening way.

This experience was traumatic, and I would caution future guests:
While the location is accessible and the price is affordable, please be very careful. Always ensure everything is documented. No guest should go through an experience like this again.

2025-11-25 • via Nuitee
F
Fro Ferdinand • family_with_children • mx
10
Muy comodo, limpio y muy buena ubicación
Pros:

La ubicación del hotel es muy buena esta a unas cuadras del muelle y de avenida Market. Las habitaciones limpias y con smart tv. El check inn y check out super rapido y comodo de hacer. Felicitaciones al recepcionista Ariel excelente atención.

Cons:

No me gusto que en la calle donde esta ubicado el hotel hay demasiados homeless causando disturbios y hasta defecando en la avenida. Pero eso no es problema del hotel sino de la ciudad.

2025-11-13 • via Nuitee
J
Jack • solo_traveller • us
7
2025-11-13 • via Nuitee
N
Nathalie • solo_traveller • fr
6
Très bien
Pros:

Très bien situé. Proche des transports en commun, du centre ville, de l embarcadère, des restaurants

Cons:

Qu un petit déjeuner soit proposé

2025-11-08 • via Nuitee
M
Marialy • solo_traveller • us
10
2025-11-08 • via Nuitee
G
Gendek • solo_traveller • pl
8
2025-11-03 • via Nuitee
L
Liliana • solo_traveller • co
7
Pros:

Las habilitaciones son como aparecen en el anuncio. La ubicación es excelente para turismos ya que es cerca de la mayoría de los puntos de interés y tiene inmejorable acceso a los diferentes medios de transporte público con. Los que cuenta la ciudad.

Cons:

Es un hotel bastante antiguo y en los pasillos se siente olor a humedad, aunque debo decir que la habitación estaba impecable.

Por estar localizados en el centro, el entorno es bastante ruidoso permanente.

2025-10-28 • via Nuitee
A
Alessio • solo_traveller • it
10
2025-10-20 • via Nuitee
S
sadie • solo_traveller • au
7
Pros:

Getting around from thhe hotel wss easy.staff friendly and helpful.use of laundry and kitch area.

Cons:

I know its an old hotel but noise is a big factor,also guests coming back to there rooms at all hours.blockout curtains didnt go all the way across so alot of light came through.if you are going to stay here ask for a room of the street.

2025-10-14 • via Nuitee
D
Danielle • family_with_children • au
7
Great budget motel.
Pros:

Great budget motel, clean, safe, comfortable and centrally located.

2025-10-09 • via Nuitee
J
Jason
10
Pros:

Very clean, great location and overall very pleased with my stay. Everyone was very accommodating.

2025-10-08 • via Nuitee
J
Julie • couple • us
8
2025-10-07 • via Nuitee
B
Ben
8
Pros:

N/a

2025-10-05 • via Nuitee
E
Ernest • partner
10
Pros:

Like the location

2025-10-03 • via Nuitee
Y
Yingwen
4
Good location but Unreliable Services
Pros:

Overall, I would not recommend this hotel despite its convenient location near the city center. Yes, the location is great, but there are serious issues that outweigh this advantage.

First, the front desk is not always staffed. If you arrive at midday or late in the evening, you may find no one there and the front door locked. Since the room keys are also needed to access the building, this means you might not even be able to get inside.

They claim there is a “resident manager” you can call for help, but that number is essentially useless. I tried calling multiple times, both during the day and at night, and not once did anyone ever answer. If you have an urgent issue, there’s basically no way to reach staff.

Second, the hotel facilities are very outdated. Everything feels old and worn, and there were also quite a few strange guests around, which did not feel very safe.

In summary: good location, but poor management, unreliable service, and uncomfortable environment. I strongly suggest looking elsewhere if you want a worry-free stay.

2025-09-28 • via Nuitee