Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and well maintained
Friendly staff
Central location
Nice amenities
Cons:
High prices
Small room size
Limited breakfast options

Categories

Cleanliness
8.23
Mentioned in several reviews as clean and well maintained.
Service
9.2
Friendly staff mentioned frequently in reviews.
Location
9.24
Consistently praised for being central and accessible.
Room Quality
7.69
Some reviews described rooms as small or lacking certain amenities.
Amenities
8.72
Decent amenities mentioned, including the pool, but improvement needed in breakfast quality.
Value for Money
7.68
Cited as expensive for the experience offered; some reviews pointed out inadequate value.
Food and Beverage
7.73
Breakfast quality received mixed reviews; more variety needed.
Overall Experience
8.7
General sentiment was positive with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:20

Property Description

Luxurious Key West Hotel with Heated Pool and Free Breakfast

Heated Swimming Pool and Continental Breakfast: Enjoy a refreshing swim in our heated pool and start your day right with a delicious continental breakfast served poolside.

Comfortable Rooms with Amenities: Relax in rooms equipped with flat-screen TVs, cable channels, ceiling fans, and telephones. Some rooms even feature a seating area and kitchenette for added convenience.

Convenient Amenities and Nearby Attractions: Take advantage of our picnic area, barbecue facilities, and bicycle rentals. Explore the nearby Duval Street and the Southernmost Point, both just a short distance away.

Book your stay at The Palms Hotel now for a relaxing and enjoyable Key West experience.

Important information:

Guests with same-day bookings must arrive before 22:00.

Guests must be 21 years of age or older to check-in. Guests younger than 21 years of age must stay with a parent or guardian.

Please note that credit card holder must be present at check-in.

Please note a maximum of 2 pets are permitted. Only dogs 35 pounds or less can be accommodated.

A fee will be charged for each pet per night plus tax.

Select breeds cannot be accommodated. Contact hotel for details.

Please be advised that, even though we are Pet Friendly, we have pet fees and limited Pet-Friendly Rooms.

Here is our Pet Fee Chart:

*The nightly rate is:*
Pets up to 40 pounds – $35.00 + tax per night.
Pets from 40-60 pounds (or 2 pets under 40 pounds) – $45.00 + tax per night.
Pets 60+ pounds – $55.00 + tax per night.

*Long-Term Stay Pet Policy:*
4 nights & over (pets up to 40 pounds) – $125.00/stay
4 nights & over (pets from 40 – 60 pounds) – $150.00/stay
4 nights & over (pets 60+ pounds) – $185.00/stay

Reservations with more than one (1) dog or a Single dog over the size of over 40lb are required to get a King Room, Double Room, Family Suite, or Ashe Cottage.

Pets are only allowed on the first floor, because of this, the hotel has a limited amount of pet-friendly rooms. A request at the moment of booking is highly encouraged to guarantee your pet-friendly room.

Pets are NOT ALLOWED inside the pool.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EYW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 2882 reviews
Cleanliness: 8.23
Service: 9.2
Location: 9.24
Room Quality: 7.69
Amenities: 8.72
Value for Money: 7.68
Food and Beverage: 7.73
Overall Experience: 8.7
L
laurent • couple • fr
10
2026-02-14 • via Nuitee
R
Raquel • family_with_children • br
6
2026-02-14 • via Nuitee
J
Jeffrey • couple • gb
9
Nice residential location in fine old historic traditional . Staff were friendly and reception was helpful. Rooms were v
Pros:

It’s old fashioned style and historic architecture.

Cons:

. Repeatedly same basic breakfast not great quality

2026-02-14 • via Nuitee
L
Lauren • couple • us
5
It was fine.
Pros:

Location was great and it was clean. Breakfast was really good.

Cons:

Room was tiny and worn down. Noisy.

2026-02-14 • via Nuitee
D
David • family_with_children • gb
9
2026-02-14 • via Nuitee
H
Helena • family_with_children • se
10
2026-02-13 • via Nuitee
K
KOUASSI • couple • us
9
2026-02-13 • via Nuitee
H
Hanna • couple • se
8
2026-02-13 • via Nuitee
P
Pierre • family_with_children • fr
10
Pros:

L’architecture de l’hôtel est magnifique !
Il est très bien situé pour se balader à pieds dans la vieille ville, à 15min de Duval street la rue commerçante principale.
La piscine est un vrai plus et les chambres sont propres et bien entretenues, je recommande !

2026-02-12 • via Nuitee
D
DiAnna • couple • us
6
Pros:

The pool
The bar

Cons:

The mattress in my room is in need of replacement

2026-02-11 • via Nuitee
S
Sarah • couple • gb
10
Perfect short stay property loved it 🥰
Pros:

Loved the colour and the pool. Breakfast was great. The bed is the comfiest bed in the world

Cons:

The hot water in the shower took ages to come through.

2026-02-10 • via Nuitee
S
Sanliang • solo_traveller • us
10
2026-02-10 • via Nuitee
A
Amanda • couple • us
7
2026-02-10 • via Nuitee
B
Brigitte • couple • de
4
In Verbindung mit dem Preis nie wieder
Pros:

Nicht viel

Cons:

Vieles, Lage, Beengtheit , Frühstück , Freubdlichkeit des Personals

2026-02-10 • via Nuitee
A
Amy • family_with_children • us
10
A stroll past the Cemetery
Pros:

The hotel was beautiful yet down to earth. I loved the outdoor breakfast by the pool in the morning - gave you a chance to talk to others at the hotel. Very nice spread of food, as well! My room was lovely with a super comfortable bed

Cons:

The only disgruntle I had was the distance of the hotel from Duval and other downtown activities. Without a car it's a good 1/2 hour walk past the cemetery. With a partner, it could be a romantic stroll late at night... But, I was solo and it was a bit scary!

2026-02-09 • via Nuitee
O
Olivia • couple • fr
7
On a eu froid mais on a adoré
Pros:

L établissement est magnifique, l accueil très sympathique à notre arrivée, le petit déjeuner.

Cons:

On a eu froid dans la chambre, et la douche soit froide soit brûlante. ( je rappelle que l on y était lors d une semaine historiquement froide)

2026-02-09 • via Nuitee
Z
Zimmermann • family_with_children • fr
10
2026-02-09 • via Nuitee
S
Shirley • family_with_children • gb
10
Pros:

Good location just 20 to 30 minute walk to the lively area

Cons:

Nothing really

2026-01-31 • via Nuitee
T
Tina McQuaide • couple • us
10
friendly, clean and cute place to stay in key west.
Pros:

room was quaint, breakfast was good, pool was clean - couldnt use it much since weather was too cold.

Cons:

street parking was hard to find but not impossible.

2026-01-31 • via Nuitee
M
marie agnès • family_with_children • fr
6
Pros:

L'hôtel est vraiment charmant , la piscine chauffée, le parking gratuit. Le personnel est très aimable et serviable .

Cons:

Tout le positif de cet hôtel est gâché par le bruit assourdissant de la pompe de la piscine juste à côté de notre chambre qui a tourné toute la nuit !!!! Je vous conseille fortement d'éviter la chambre 112.

2026-01-31 • via Nuitee