The Rockwell

Hotels
Design Hotels
8.4 (4691 reviews)
181 Cromwell Road , London , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Board games/puzzles
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Outdated room fittings

Categories

Cleanliness
7.74
Some reviews mentioned issues such as worn towels and mold in the shower, leading to a lower score.
Service
9.21
Numerous comments highlighted the staff's helpfulness and friendliness, suggesting high quality in service.
Location
9.25
Multiple reviews praised the hotel's location as excellent and convenient for accessing local attractions.
Room Quality
7.7
Some reviews indicated issues with room sizes and amenities, such as outdated fittings and a hard bed.
Amenities
8.23
Amenities received mixed feedback, but overall were deemed satisfactory with some areas for improvement.
Value for Money
8.69
Many reviews emphasized the good value for price, despite some minor complaints.
Food and Beverage
7.74
Reviews reflected a range of opinions on breakfast quality with some stating it was inadequate.
Overall Experience
8.61
Overall satisfaction was generally positive, despite some issues affecting rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 13:00

Property Description

Cutting-Edge Design and Modern Amenities

Located in London's South Kensington, The Rockwell boasts cutting-edge design and offers free WiFi, flat-screen TVs with BT sports channels, bespoke oak furniture, and luxurious en-suite bathrooms with White Company toiletries.

Stylish Dining Experience

Guests can indulge in modern English cuisine at the stylish garden restaurant, overlooking the landscaped garden. The Rockwell Dining Room offers a contemporary twist on traditional British dishes, complemented by an extensive wine list.

Convenient Location for Exploring

Situated just a 5-minute walk from Earl's Court Tube Station, The Rockwell is the perfect base for exploring London. With popular museums and Harrods department store within walking distance, guests can easily immerse themselves in the city's vibrant culture.

Book your stay at The Rockwell now for a sophisticated boutique hotel experience in the heart of London's South Kensington district.

Important information:

Different policies apply for group bookings. A nonrefundable deposit of 50% of the total amount is required for group bookings.

Please note, full payment for the free cancelation rates will be due upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 4691 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 7.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.61
R
Richard couple gb
8
2026-02-14 via Nuitee
V
Valerie couple gb
10
Great location, very comfortable, helpful staff.
Pros:

Superior double was excellent - comfortable, spacious, window to garden, minibar & safe inc
Location great - 74 bus passes hotel, 4-5 min walk to Earls court tube, (7-8 to Gloucester road). V&A/Natural history museums 10 min walk.
Lots of places to eat/drink in area, inc Kings head pub & particularly round Earls court station where you can grab a Gregs pasty or Paul sandwich as you head out for the day.
Staff helpful & professional

Cons:

Was all good but lack of restaurant/bar on sunday/ monday evenings may be issue for some

2026-02-14 via Nuitee
A
Ainhoa solo_traveller ch
10
2026-02-14 via Nuitee
Álvaro couple es
9
2026-02-13 via Nuitee
E
Elibeth solo_traveller es
9
2026-02-12 via Nuitee
H
Helen solo_traveller gb
10
Little gem of a place
Pros:

Loved my room, it felt very special as it even had a little mezzanine floor. It was a super spacious room with a very comfy bed and it had a lovely boutique hotel feel. The location is very handy for Earl’s Court and South Kensington tube too. Great value for money - I’d definitely stay here again.

Cons:

Nothing

2026-02-12 via Nuitee
M
Mario solo_traveller pt
10
Really great
Pros:

Everything was great. The location is excellent. The staff was really helpful and nice. Loved the breakfast and it's really easy to visit London due to the proximity to the subway station. All around amazing.

Cons:

Nothing worth mentioning.

2026-02-12 via Nuitee
M
mrinal couple ie
8
Great stay, great staff, good place
Pros:

Great place to explore london!
Rooms were a bit small
Breakfast isnt free
But we were barely in the room and out and about. Location is fantastic.
Price was great. Clean rooms too.
Nice place to explore city, not really a luxury hotel which was perfect for us given price and location

Cons:

Everything was fine, nothing spectacular but given the location and price it more than met expectations

2026-02-12 via Nuitee
G
Gary solo_traveller ie
10
2026-02-12 via Nuitee
C
Carol extended_group ie
8
Will return. A little gem.
Pros:

Location is excellent, especially if travelling in from London Heathrow. The staff were very friendly and accomodating and my room was quiet with everything in it that I needed for a two night stay. The breakfast was very good with plenty of choice and freshly cooked hot food as well. I have already booked again for another stay next month.

Cons:

The water took a while to get hot in the bathroom, but when it did it was perfect.

2026-02-12 via Nuitee
D
Delphine solo_traveller fr
10
Pros:

An absolutely perfect stay. The hotel is exceptional and the staff made us feel truly welcome. We are already looking forward to our next visit.

2026-02-11 via Nuitee
D
Daria solo_traveller gb
10
2026-02-11 via Nuitee
K
Klaas solo_traveller nl
8
Fijne plek om te verblijven, aardige en behulpzame medewerkers en prima locatie vlakbij metro.
2026-02-11 via Nuitee
A
Andy solo_traveller gb
9
Great location & excellent value for money.
Pros:

Great location - only 2 mins walk from Earls Court underground station & although situated on a busy main road, traffic noise wasn't a problem. Very clean room/communal areas & friendly staff.

Cons:

Only criticism was that on arrival my room was very hot - but easily remedied by turning off the central heating & opening the windows.

2026-02-11 via Nuitee
G
Gemma solo_traveller it
10
Molto confortevole
Pros:

La posizione è ottima, vicino a 2 fermate della metropolitana; la stanza singola molto spaziosa, le pulizie vengono eseguite in modo accurato, lo staff è gentilissimo e la colazione ricca e completa.

Cons:

Unica cosa da segnalare, nella doccia aggiungerei un mini soffione mobile.

2026-02-11 via Nuitee
Z
ZODROW solo_traveller ch
9
Pros:

Great value for money. Great location, calm rooms despite being in middle of city. All you need.

2026-02-11 via Nuitee
B
Ben solo_traveller je
9
2026-02-11 via Nuitee
A
Angeliki couple gr
10
2026-02-11 via Nuitee
S
Sam couple gb
8
Really good hotel that I would stay on again as so convenient and attractive
Pros:

Really clean and friendly hotel

Cons:

Some of the fittings are looking tired, but everything worked well and the shower was beautiful hot and powerful

2026-02-10 via Nuitee
B
Bruna solo_traveller fr
7
Bon rapport qualité/prix pour Londres dans un quartier agréable.
Pros:

La gentilisse du personnel.
Chambre spacieuse, bien ammenagée et au calme.
Tres bon petit déjeuner.

Cons:

Le linge de lit est vieux et usé. Certaines serviettes de bain sont effilochées et tachéees.
Le tissu du fauteuil dans la chambre etait abimé et décoloré.

2026-02-10 via Nuitee