Altstadt Hotel

Hotels
7.2 (180 reviews)
St. Anna Gasse 9 , Heidelberg , de

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Express check-in/check-out
Safety deposit box
Soundproof rooms
Packed lunches
Non-smoking throughout
Private check-in/check-out
Allergy-free room
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Issues with cleanliness
Rude service from some staff
Small bathrooms

Categories

Cleanliness
5.85
Comments indicated a lack of cleanliness, with mentions of dust and discomfort with the bed.
Service
7.82
Majority of reviews highlighted positive experiences with staff, although there was mention of rude service.
Location
8.35
The location was frequently praised as perfect and central.
Room Quality
6.81
Rooms were described as cozy but also had issues with size and comfort.
Amenities
7.34
Amenities were found acceptable but lacking in certain areas like breakfast options for vegans.
Value for Money
6.8
While the hotel provided good value in terms of location, there were complaints about the basic nature of the offerings.
Food and Beverage
7.35
Breakfast was highlighted positively, offering a large selection but lacking options for vegan guests.
Overall Experience
7.32
Overall experience was satisfactory, with mixed feelings about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:22

Property Description

Convenient Location in Old Town District
Situated in the heart of Heidelberg's Old Town, our hotel offers easy access to the main shopping area, ensuring a delightful stay filled with exploration and convenience.

Comfortable Rooms with Free Wi-Fi
Relax in our cozy rooms equipped with private bathrooms, providing the perfect retreat after a day of sightseeing. Stay connected with our complimentary Wi-Fi service available throughout the property.

Accessible to City Attractions
With the Bismarckstraße tram stop just a stone's throw away, discovering the city's charm is effortless. Explore Heidelberg's key attractions with the convenience of nearby public transportation.

Book your stay at Altstadt Hotel now for a memorable experience in Heidelberg!

Important information:

The reception is open Monday-Friday 07:30-20:00, Saturday 08:00-20:00 and Sunday 08:00-14:00.

Please note that WiFi is provided free of charge in principle. However the property does not accept any liability for WiFi being unavailable or weak at any given moment.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FRA

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 16.50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for € 8 per person per night when using an available cot.
    Children up to and including 4 years old stay for € 5 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 180 reviews
Cleanliness: 5.85
Service: 7.82
Location: 8.35
Room Quality: 6.81
Amenities: 7.34
Value for Money: 6.8
Food and Beverage: 7.35
Overall Experience: 7.32
V
Viola • solo_traveller • de
9
2026-02-09 • via Nuitee
M
Maia • solo_traveller • de
4
Pros:

Die Lage

Cons:

Die Sauberkeit, Internet/TV Verbindung hat nicht funktioniert, es war alles staubig. Bett war nicht wirklich bequem

2026-01-20 • via Nuitee
B
Bottomley • couple • de
6
Pros:

Die Lage war gut und das Zimmer war zwar unpersönlich aber in Ordnung. Leider fehlte es an freundliches Personal was der Aufenthalt noch unpersönlicher machte. Auch das Frühstück war mittelmäßig und für Veganer:innen gar nicht ausgestattet. Für eine Nacht war das Hotel in Ordnung. Länger wäre ich aber nicht gerne da geblieben.

2026-01-19 • via Nuitee
R
Rama • extended_group • ps
7
2026-01-19 • via Nuitee
Y
Yıldız • extended_group • tr
8
Beğendim
Pros:

…

Cons:

…

2026-01-19 • via Nuitee
Y
YASUHIRO • extended_group • jp
8
2026-01-19 • via Nuitee
I
Israel • solo_traveller • us
1
I do not recommend
Pros:

Clean room

Cons:

No regular staff available, no parking, hard to find, expensive for service, no free breakfast

2026-01-19 • via Nuitee
H
Hans-Jürgen • couple • de
6
Pros:

ohne Frühstück

Cons:

Heizung lässt sich schlecht regulieren, die Fernseherbedingung für den Fernseher defekt

2026-01-13 • via Nuitee
R
Rosi • couple • be
10
2025-12-24 • via Nuitee
D
Dickson • couple • us
8
Pros:

Great location! Easy to take public transportation. Signing in was easy. Bed was comfortable.

Cons:

There was no view from our room. And no parking on site. The description on Booking.com indicated parking was one of its features. But that was not the case; we had to use a public parking garage at our own expense, and we did not know that until we arrived. Staff was only available for assistance/questions during the morning.

2025-12-17 • via Nuitee
H
Heike • solo_traveller • de
7
2025-12-14 • via Nuitee
I
Ine • couple • nl
7
Pros:

Ideale ligging midden in het centrum

Cons:

Was allemaal vrij oud

2025-12-14 • via Nuitee
M
monika • couple • de
8
Für 2 bis 3 Tage ok
Pros:

Gute Lage, sehr sauber

Cons:

Leider keine Minibar , wie bei Booking.com angegeben. Nur ein Körbchen mit Getränke. Unter Minibar versteht man einen kleineren Kühlschrank, den ich für meine Medikamente gebaucht hätte. Müsste in der Ausschreibung geändert werden.
Bad sehr klein

2025-12-13 • via Nuitee
C
Christoph • couple • at
8
2025-12-09 • via Nuitee
M
Maria • extended_group • ie
9
Great stay
Pros:

Super location and a friendly helpful host.
Would highly recommend. Walking distance to Christmas markets and attractions.

2025-12-08 • via Nuitee
I
Irina • solo_traveller • ru
10
2025-12-07 • via Nuitee
M
Morgan • extended_group • us
7
Pros:

Location and staff

Cons:

Bathrooms are very small

2025-12-04 • via Nuitee
H
Hélène • family_with_children • fr
9
Nous reviendrons !
Pros:

Emplacement parfait. Accès facilité pour les arrivées tardives

2025-12-04 • via Nuitee
O
Ocul • family_with_children • md
10
Спасибо Гейдельерг .
Pros:

Отель в самом в центре города . Удобно ехать в любом направлении

Cons:

Тихо , спокойно , хотя в центре.

2025-12-03 • via Nuitee
A
Andreas • couple • de
10
Pros:

Gute, zentrale Lage, schöner Ausblick aus dem Fenster, Zimmer gemütlich, Personal nett.

2025-11-16 • via Nuitee