Swans Cay Hotel

Hotels
8.2 (365 reviews)
calle 3 , Bocas del Toro , PA

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
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Review Highlights

Pros:
Very central location (close to water taxis and main sights)
Many guests praise friendly and attentive staff
Generally clean rooms and hotel areas
Convenient for walking to everything
Some guests enjoyed the on-site restaurant/sushi
Cons:
Pool frequently closed, under maintenance, or perceived as small/cramped; some report early closing or water too cold
Breakfast often described as poor or limited in variety
Occasional smells in bathrooms or carpets; some rooms reported mold odor and little natural light
Noise from nearby parties at night reported by some guests
A few reports of unmotivated or unfriendly staff and lack of help with luggage

Categories

Cleanliness
8
Generally praised as clean in many reviews, though a few mention carpet/bathroom smells and occasional mold or odor issues.
Service
9
Mostly described as friendly and attentive (several mentions of helpful staff like Pedro and Franklin and accommodating reception), with a few notes about unmotivated or less helpful moments (e.g., no help with luggage).
Location
9.5
Consistently noted as very central and convenient (close to water taxis and main attractions); a clear strong point.
Room Quality
7.5
Mixed reports: some rooms are spacious and clean, others have small windows/limited light, smell issues, or do not match photos.
Amenities
6.8
Amenities are impacted by frequent issues with the pool (closed for maintenance, early closing, cramped or too cold); other amenities less frequently mentioned.
Value for Money
8
Perceived as fair value by several guests; some feel breakfast variety and amenity issues reduce perceived value slightly.
Food and Beverage
7.2
Breakfast repeatedly criticized for limited variety/poor quality, though isolated positive notes (sushi, good service) exist.
Overall Experience
9.6
Overall positive due to excellent location, generally clean rooms and largely friendly staff; main negatives were pool availability and breakfast variety which tempered stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:53

Property Description

Beachfront Paradise at Hotel Swan's Cay

Luxurious Amenities: Enjoy a relaxing stay in our air-conditioned rooms featuring traditional décor and modern comforts like cable TV, a Safe Box, Fridge, and Hot Water.

Leisure Facilities: Take a dip in our outdoor swimming pool or savor delicious meals at the on-site restaurant. Stay connected with complimentary WiFi throughout the property.

Convenient Location: Situated just a 5-minute drive from Bocas del Toro Airport, our hotel offers easy access to water taxis connecting guests to the mainland. Explore nearby bars and restaurants within 1 km for a taste of local cuisine.

Book your stay at Hotel Swan's Cay now for an unforgettable beach getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PTY

Location

Guest Reviews

8.2
Based on 365 reviews
Cleanliness: 8
Service: 9
Location: 9.5
Room Quality: 7.5
Amenities: 6.8
Value for Money: 8
Food and Beverage: 7.2
Overall Experience: 9.6
B
Bravo • couple • cl
8
Pros:

Ubicación central pero lejos del ruido de la noche

Cons:

Falta aislacion de las habitaciones y pasillo.

2026-10-29 • via Nuitee
S
Shirleny • extended_group • cr
7
2026-10-28 • via Nuitee
G
GILAD • solo_traveller • il
8
2026-10-27 • via Nuitee
F
Firuza • solo_traveller • az
8
Pros:

Great location, sweet and helpful staff

Cons:

Very thin walls

2026-10-23 • via Nuitee
L
Lourdes Ivone • solo_traveller • pa
10
Pros:

excelente

2026-10-20 • via Nuitee
M
Maria • solo_traveller • pa
8
Agradable estancia
Pros:

Bonito

Cons:

Todo me gustó

2026-10-20 • via Nuitee
J
Jose • couple • pa
10
Super bien la pase
Pros:

Todo excelente hotel

2026-10-20 • via Nuitee
R
RONULFO • couple • cr
10
Excepcional
Pros:

Todo estuvo súper bien

Cons:

Todo súper bueno

2026-10-16 • via Nuitee
K
Karol Maylin • couple • pa
10
Visita a Orlando en familia
Pros:

Nos sentimos realmente en casa. Todo nos gustó

2026-10-14 • via Nuitee
L
Lboyer • solo_traveller • pa
8
Pros:

La ubicación y la comodidad

Cons:

Es ruidoso, se escuchaba absolutamente todo de la calle

2026-10-13 • via Nuitee
M
Maruja • extended_group • us
8
2026-10-10 • via Nuitee
I
Indira • solo_traveller • cr
10
Pros:

La atención y las instalaciones super bien, volveria gracias 🙂

2026-09-19 • via Nuitee
E
Eduardo • extended_group • pa
8
2026-09-17 • via Nuitee
K
Keilor • solo_traveller • co
10
Muy bonitas habitaciones y muy limpias.
Pros:

La habitación muy bonita y cómodas camas. Cerca de todos los mejores lugares y de los atracaderos.

Cons:

El aire acondicionado es un poco viejo y costó que sirviera bien.
No fueron puntuales en el desayuno a las 7:00am y nos atrasamos con la salida.

2026-09-09 • via Nuitee
R
Robert • family_with_children • cr
7
Regular
Pros:

Me gusta la ubicación, y que el hotel se miraba lindo y limpio siempre, 1000 puntos por ahí.

Cons:

Que la habitación cuádruple la publican como una habitación con una cama extragrande y otra grande, para 4 personas, pero la cama "grande" es en realidad una cama individual, dos personas ahí no pueden dormir bien. El desayuno no estuvo tan bien. Siempre faltaba huevo, o pan, o algo. Además cuando reservé mi comprobante de reserva general, incluía 2 habitaciones, una cuádruple con desayuno, y una habitación doble, con una regalía de desayuno de genuis. Al final en el hotel me quitaron el desayuno de la habitación doble, dos personas tuvimos que ir a desayunar aparte en otro lugar. Además, la persona que atiende en recepción no tiene conducta para trabajar con público, no tiene paciencia, y se ve de mal humor siempre.

2026-09-04 • via Nuitee
D
Dixon • couple • pa
10
Pros:

la atención excelente

2026-09-01 • via Nuitee
S
Soledad Ana • couple • pa
8
Bien
Pros:

Localización

2026-09-01 • via Nuitee
M
Milton • solo_traveller • cr
10
Opinión sobre el hotel
Pros:

La ubicación es muy buena básicamente todo te queda cerca desde el hotel

Cons:

Sólo un pequeño detalle era que la cerradura de la puerta de la habitación es eléctrica y hacia un ruido cómo que si la estuvieran abriendo pero fuera de eso todo muy bien

2026-08-31 • via Nuitee
L
LEO • solo_traveller • fr
4
2026-08-26 • via Nuitee
O
Olga • solo_traveller • es
9
Pros:

La ubicació, l'amplitud de l'habitació, el personal.

Cons:

Va haver-hi un parell de joves que van posar música amb un altaveu un tant alta i bebien cervesa.

2026-08-22 • via Nuitee