Hotel Sercotel Portales

Hotels
8.8 (5805 reviews)
Portales, 85 (Plaza Alferes Provisional) , Logroño , es

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
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Review Highlights

Pros:
Excellent central location (near Calle Laurel / city centre)
Consistently praised cleanliness
Good breakfast buffet — varied and quality
Spacious and comfortable rooms / big beds (many mentions)
Quiet rooms in several reviews
Convenient parking nearby (some mention free parking at 70m)
Good value for money cited by many guests
Friendly/helpful staff noted in several reviews
Cons:
Hotel parking often described as small, difficult to manoeuvre or limited
Parking perceived as expensive by multiple guests
Some rooms smaller than expected and do not match photos
Mattress / bed comfort issues mentioned (slightly uncomfortable)
Some guests given twin beds instead of double
Room decoration described as sterile / could be warmer
Occasional inattentive staff / lack of explanations
TV outdated and no Netflix option
Noise from square for rooms facing it (night disturbances)
Garage spaces not suitable for large cars

Categories

Cleanliness
9.2
Multiple reviews repeatedly note 'limpio', 'habitaciones muy limpias' and 'clean hotel' — cleanliness is consistently praised.
Service
8.7
Several guests praise the staff and 'trato del personal', though a few mention 'personal poco atento' and lack of explanations — generally good with occasional lapses.
Location
9.6
Overwhelmingly positive: described as 'localización excepcional', 'al lado de calle Laurel', 'perfecta' and 'céntrico' — ideal for visiting the city centre.
Room Quality
8.5
Rooms often described as spacious and comfortable with big beds, but some guests report small rooms, twin beds when double requested, slightly uncomfortable mattresses and sterile decoration — overall good but with noted issues.
Amenities
7.6
Parking and in-room amenities receive mixed-to-negative comments: parking is often described as small, difficult to manoeuvre or expensive; TV is noted as old/no Netflix. Parking proximity is sometimes praised but quality/price is a recurring issue.
Value for Money
8.4
Many reviews mention 'muy buena relación calidad-precio' and satisfaction with value, though several note the garage price is a bit high and one mentions the €13 breakfast as a drawback.
Food and Beverage
9
The breakfast buffet is repeatedly praised as varied and of good quality — a clear strength in guest comments.
Overall Experience
9.4
Majority of guests express strong satisfaction ('muy satisfechos', 'nuestra referencia', 'would book again') — overall experience is very positive despite a few common complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:43

Property Description

Central Location in Logroño's Old Town
Located on El Camino de Santiago pilgrimage route, Hotel Sercotel Portales offers a prime spot in the heart of La Rioja's prestigious wine-tasting region. Just steps away from Calle Laurel, guests can indulge in a variety of traditional tapas, immersing themselves in the local culinary scene.

Comfortable and Well-Equipped Rooms
The rooms at Hotel Sercotel Portales are designed for a relaxing stay, featuring amenities such as air conditioning, heating, flat-screen TV, safe, and minibar. The private bathrooms are stocked with complimentary toiletries and a hairdryer, ensuring a comfortable experience for guests.

Personalized Assistance and Local Experiences
The hotel's knowledgeable staff is dedicated to enhancing your stay by offering assistance and arranging visits to vineyards, wine cellars, and wine tasting courses in the area. Immerse yourself in the rich wine culture of La Rioja with the help of Hotel Sercotel Portales.

Book your stay at Hotel Sercotel Portales now and experience the perfect blend of comfort and convenience in the heart of Logroño's vibrant old town.

Important information:

Licence number: A-LR-129

Please note that this property can accommodate dogs and cats but will not accommodate other types of pets.

Please note that dogs and cats will incur an additional charge of EUR 25 per night, per dog or cat.

Please note that dogs and cats are not permitted in the breakfast room.

Please note that dogs and cats must be kept on a lead while in public areas of the property.

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Número de licencia: A-LR-129

Tenga en cuenta que este establecimiento admite perros y gatos, pero no otros tipos de mascotas.

Tenga en cuenta que la estancia de perros y gatos conlleva un suplemento de 25 EUR por noche y por animal.

Tenga en cuenta que no se permite la entrada de perros y gatos en la sala de desayunos.

Tenga en cuenta que los perros y gatos deben ir con correa en las zonas comunes del establecimiento.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 5805 reviews
Cleanliness: 9.2
Service: 8.7
Location: 9.6
Room Quality: 8.5
Amenities: 7.6
Value for Money: 8.4
Food and Beverage: 9
Overall Experience: 9.4
C
celia • family_with_children • es
6
Pros:

Esta ubicado justo al lado de la calle laurel.

Cons:

Nos tocó una habitación que era un zulo….

2026-09-12 • via Nuitee
P
pablo herrero1 • solo_traveller • es
8
Pros:

Cama gigante, todo nuevo, limpio, muy bien ubicado en el centro

Cons:

Todo bien

2026-09-12 • via Nuitee
A
angelus • solo_traveller • es
9
2026-09-12 • via Nuitee
E
Edurne • extended_group • es
8
Escapada de amigos
Pros:

Ninguna pega sobre el alojamiento……muy buena ubicación y el interior del hotel muy bien cuidado.

Cons:

Fuimos dos parejas……..hice la reserva de dos habitaciones conjunta y nos pusieron a cada parejas en distinta planta. Por poner un pero…….

2026-09-11 • via Nuitee
P
Pedro • solo_traveller • es
8
2026-09-11 • via Nuitee
M
Montserrat • couple • es
7
Correcta relación calidad-precio
Pros:

La ubicación es excelente, muy cerca de la zona de pinchos.

Cons:

La decoración de la habitación así como la pintura de las paredes es un poco antigua.

2026-09-10 • via Nuitee
J
Juan • couple • es
10
2026-09-10 • via Nuitee
M
M.ANGELS • couple • es
8
Sin duda lo volvería a reservar, la chica de la recepción muy amable
Pros:

La habitación muy comoda y todo muy limpio y la situación está genial, súper bien ubicado, tienes parking gratuito muy cerca y es seguro!

Cons:

Como fuimos en el mes de Agosto. Hotel está en una placita y se oía jaleo de la gente !

2026-09-10 • via Nuitee
D
Dorthe • couple • de
8
Wir würden das Hotel jederzeit wieder buchen
Pros:

Die Lage und das Frühstück war super. Das Personal war sehr freundlich. Das Parken in der Tiefgarage kostet zwar 18€ pro Stellplatz, war für unsere Motorräder aber jeden Euro wert. Die Klimaanlage war schön leise.

Cons:

Es gab nichts zu bemängeln

2026-09-09 • via Nuitee
R
ruben • solo_traveller • es
7
2026-09-09 • via Nuitee
U
Urs • solo_traveller • ch
9
2026-09-09 • via Nuitee
M
Marc Vercruysse • solo_traveller • be
8
Prima hotel aan de rand van de levendige binnenstad.
Pros:

De ligging aan de rand van de oude stad.
De ruime en comfortabele kamers.

Cons:

Niets.

2026-09-09 • via Nuitee
Z
Zanetti • extended_group • it
8
2026-09-09 • via Nuitee
J
Jean-Pierre • solo_traveller • fr
9
Pros:

La proximité du centre ville et le service du personnel

2026-09-08 • via Nuitee
T
Terence • couple • nz
7
2026-09-08 • via Nuitee
M
Marisol • solo_traveller • es
8
2026-09-08 • via Nuitee
M
M. Teresa • family_with_children • es
10
Absolument conseillable
Pros:

La propreté, la gentillesse du personnel et l'emplacement

2026-09-07 • via Nuitee
A
Alejandro • couple • uy
10
Hotel céntrico y cómodo.
Pros:

El equipo de recepción súper atentos y serviciales. La ubicación es excelente, cerca de la calle Laureles. Super céntrico y a solo unos minutos a pie del casto antiguo. La habitación súper cómoda y con todo lo necesario para nuestra estadía.

2026-09-07 • via Nuitee
R
Ruben • couple • es
9
2026-09-06 • via Nuitee
V
Vanessa • couple • es
10
Muy bien
Pros:

Ubicación, todo limpio y cama muy confortable. Además de parking publico al lado.

Cons:

Nada

2026-09-06 • via Nuitee