Hotel Santa Cruz

Hotels
8.1 (890 reviews)
Rua José Pedro Lopes , Santa Cruz , pt

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Guest education on local ecosystems and culture
Clubhouse
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noise issues
Maintenance concerns

Categories

Cleanliness
7.59
Some reviews indicated that the maintenance was lacking.
Service
8.97
Many reviews praised the friendliness and helpfulness of the staff.
Location
8.91
The hotel location received multiple compliments across reviews.
Room Quality
7.05
Concerns about outdated rooms and noise issues were mentioned.
Amenities
7.58
Lack of certain toiletries and improvements needed for breakfast layout.
Value for Money
8.04
Some guests felt the hotel was still worth the money despite issues.
Food and Beverage
8.09
The breakfast was generally good but had room for improvement.
Overall Experience
8.56
Overall positive experiences were noted, with some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 23:08

Property Description

Central Location near Santa Cruz Beach
Located just a short 3-minute walk from the picturesque Santa Cruz Beach, Hotel Santa Cruz offers comfortable air-conditioned guestrooms with charming balconies. The terracotta floors and wood furnishings create a cozy atmosphere, complemented by modern amenities like a telephone and satellite TV.

Delicious Buffet Breakfast and Dining Options
Start your day with a delightful buffet breakfast featuring fresh pastries and fruit juice served at the hotel. If you're looking to explore further dining options, various international cuisine restaurants are within a convenient 5-minute walk from the property.

Convenient Services and Leisure Activities
Enjoy a hassle-free stay with free public parking, car hire service, and a 24-hour front desk available at your disposal. For leisure enthusiasts, the hotel's proximity to golf courses, surfing spots, cycling paths, and hiking trails provides endless entertainment options.

Book your stay at Hotel Santa Cruz now for a memorable beachside getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an available extra bed.
    People 7 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 890 reviews
Cleanliness: 7.59
Service: 8.97
Location: 8.91
Room Quality: 7.05
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.56
T
Talwinder • couple • pt
8
2026-03-20 • via Nuitee
M
Manuel • couple • pt
10
Foi a 1ª vez no hotel, mas é uma boa experiencia a repetir brevemente
Pros:

Excelente pequeno almoço. Colaboradores de uma simpatia maravilhosa

Cons:

Não é relevante, mas se tivesse restaurante seria talvez mais cómodo
Mas como também existe muita oferta ao redor tudo foi muito bom

2026-03-13 • via Nuitee
K
kim • solo_traveller • gb
9
Great place, good value, friendly staff.
2026-03-08 • via Nuitee
D
Dennis • couple • gb
8
We were very impressed by this hotel, we only stayed there two nights, but it was a very plesent experience.
Pros:

Very friendly staff.

Cons:

Limited parking facility’s.

2026-02-26 • via Nuitee
B
Bfc • extended_group • pt
6
2026-01-29 • via Nuitee
C
Célia • extended_group • pt
8
Pros:

Simpatia dos funcionários.

Cons:

Faltou a luz no quarteirão do hotel, mas este não teve qualquer responsabilidade nisso.

2026-01-28 • via Nuitee
A
Ana • couple • pt
8
2026-01-20 • via Nuitee
M
marina nora • couple • it
9
2026-01-19 • via Nuitee
L
Luis • family_with_children • pt
8
Ótima
Pros:

Simpatia dos funcionários
Limpeza das instalações

Cons:

presença no pequeno almoço de ovos escalfados

2026-01-19 • via Nuitee
A
Ana • extended_group • pt
10
2026-01-19 • via Nuitee
F
Flávio • family_with_children • pt
8
2026-01-19 • via Nuitee
N
Nuno • solo_traveller • pt
9
Pros:

Simpatia

2026-01-19 • via Nuitee
S
Susana • family_with_children • pt
9
2026-01-19 • via Nuitee
I
Isabel Cristina • family_with_children • ch
7
Pros:

O pequeno almoço foi bom.

Cons:

A cama não era muito comfortavel e havia muito barulho.

2026-01-19 • via Nuitee
N
NORA • solo_traveller • fr
8
Pros:

L accueil du personnel

2026-01-15 • via Nuitee
C
Cristina • couple • pt
8
Dias bem passados num sitio muito bom
Pros:

localização excelente, funcionarios muito disponiveis, quartos confortaveis

Cons:

Casa de banho a necessitar de umas melhorias (ainda tem cortina de chuveiro, nada de grave mas ultrapassado), não disponibiliza shampo nem gel de duche, para quem se esquece, que foi o meu caso dava jeito esta amabilidade. O pequeno almoço tem variedade e é bom, mas a disposição das coisas podia ser melhorada, da maneira que está provoca muitas filas para quem quer tirar a comida (mesas encostadas à parede), se estivesse num lugar central da sala dava para andar à volta das mesas e ajudava os hospedes a servirem-se mais rápido. Devia ter outra maquina de bebidas quentes, a fila nesta maquina é desesperante.

2026-01-05 • via Nuitee
C
Cristina P. • family_with_children • pt
8
Pros:

Excelente localização. Bom pequeno almoço. Funcionários muito simpáticos.

Cons:

A cama de casal eram 2 camas individuais!

2026-01-05 • via Nuitee
P
Paulo • couple • pt
9
2026-01-03 • via Nuitee
F
Fernanda • couple • pt
8
Desilusão
Pros:

Localização e dos funcionários

Cons:

Já lá vou alguns anos.
Penso que não há manutenção adequada.
Calhei mesmo quarto de há três anos.
Mantem-se mesma situação com a janela..
Voltei a falar do assunto..
Começa a não valer o dinheiro.

2026-01-02 • via Nuitee
H
Hugo • couple • pt
8
Passagem de ano com vista para o mar
Pros:

Apesar de conhecer o hotel Santa Cruz, há muitos anos gosto sempre do atendimento que os funcionários prestam aos seus hóspedes, bem como da limpeza e da sua localização.

Cons:

Nada assinalar, apenas o parque de estacionamento que penso ser limitado.

2026-01-02 • via Nuitee