Hotel Palazzo Papaleo

Hotels
9.1 (478 reviews)
Via Rondachi 1 , Otranto , it

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Beautiful location
Attentive staff
Cons:
Room cleanliness issues
Excessive extra charges

Categories

Cleanliness
8.56
The roof terrace was noted as dirty, raising concerns about cleanliness in some areas.
Service
9.53
Staff were described as kind, attentive, and providing good hospitality.
Location
10
Perfect location in the center of the old town, close to restaurants and the beach.
Room Quality
9.07
Rooms were overall nice and clean, but one review mentioned a small room.
Amenities
8.52
Not all amenities functioned well, such as the air conditioning, and some additional charges felt excessive.
Value for Money
8.55
Additional charges were criticized, affecting perceived value.
Food and Beverage
9.01
Generally good breakfast, but there were complaints about extra charges for items.
Overall Experience
9.56
Despite some drawbacks, guests expressed a desire to return and recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 21:39

Property Description

Luxurious Rooftop Terrace with Hot Tub
Experience ultimate relaxation and stunning views at Hotel Palazzo Papaleo's rooftop terrace featuring a hot tub. Perfect for unwinding after a day of exploring Otranto.

Elegant Rooms with Modern Amenities
Indulge in the bright and spacious rooms designed with a touch of elegance. Enjoy the comfort of air conditioning, flat-screen TV, and modern bathrooms with premium toiletries.

Personalized Service and Local Expertise
As a family-run 5-star hotel, Palazzo Papaleo offers exceptional hospitality with a personal touch. Benefit from the staff's local insights and tourist tips for a memorable stay.

Book your stay at Hotel Palazzo Papaleo now to elevate your Otranto experience to new heights.

Important information:

Please note that the Turkish bath and massages are available at an additional cost. The rooftop hot tub is only available during summer.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
In the event of an early departure, the property will charge you the full amount for your stay.
This property is located in a pedestrian-only zone.
When booking half board, note that drinks are not included.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

Location

Guest Reviews

9.1
Based on 478 reviews
Cleanliness: 8.56
Service: 9.53
Location: 10
Room Quality: 9.07
Amenities: 8.52
Value for Money: 8.55
Food and Beverage: 9.01
Overall Experience: 9.56
T
Tiziana • couple • ch
9
Nicht zum ersten Mal fantastisch! Bis bald wieder!
2026-01-19 • via Nuitee
K
Katrin • couple • se
10
2025-11-04 • via Nuitee
C
Carmenza • couple • us
10
EXCELLENT HOTEL IN OTRANTO
Pros:

The hotel was beautiful, clean and Amazing.
Perfect location in the center of the old town of Otranto, within the historic walls and just steps away from great restaurants and the beach.
Patricia and Mateo were very kind, always giving us information about the parking lot and asking if we needed anything.
The room was very nice, clean and spacious.
The breakfast good.
Would love to come back and definitely recommend this place to anyone visiting the area!
Thank you for your hospitality

2025-11-03 • via Nuitee
S
Salvatore de Luca 1983 • family_with_children • it
10
2025-11-01 • via Nuitee
S
Salvatore de Luca 1983 • family_with_children • it
10
Pros:

Accoglienza, simpatia pulizia e disponibilità. In poche parole unicità.

2025-11-01 • via Nuitee
A
Adriana • couple • br
10
2025-10-27 • via Nuitee
K
kevin • couple • gb
10
Fabulous warm welcome stay and very helpful and understanding staff
2025-10-25 • via Nuitee
A
Andrea • couple • it
10
2025-10-24 • via Nuitee
J
joaquim • couple • pt
9
Pros:

Excelente localização sobretudo a da sala do pequeno-almoço

Cons:

O ar condicionado não funcionava e quando perguntei como o podia ligar pois o quarto estava muito quente responderam que abrisse a janela/porta!!

2025-10-23 • via Nuitee
J
Jane • couple • gb
3
A bit disappointing
Pros:

Roof terrace a bit dirty and cushions v dirty and not inviting to sit on. Disappointing to be charged room service on our early breakfast which had been offered to us as we had to walk to our taxi because no transport available because of filming happening that day. Very disappointing but couldn’t be bothered to argue at the desk

Cons:

As above.

2025-10-23 • via Nuitee
H
H.A.L. • couple • nl
9
Fantastisch hotel met fantastisch personeel echt een aanrader in Otranto
Pros:

Vriendelijk personeel

2025-10-23 • via Nuitee
G
Gustavo • couple • br
10
Fantástica
Pros:

Tudo

Cons:

Nada a reclamar

2025-10-22 • via Nuitee
J
Jan Birkelund • couple • se
9
2025-10-21 • via Nuitee
A
Andy • couple • gb
10
2025-10-20 • via Nuitee
S
Simone • couple • gb
9
Pros:

Fabulous location! Great rooftop bar and breakfast area. Lovely staff. Would love to stay again.

2025-10-20 • via Nuitee
M
Marco • solo_traveller • ch
9
2025-10-20 • via Nuitee
M
Mark • family_with_children • us
7
2025-10-19 • via Nuitee
F
Fabrice • couple • fr
10
Pros:

Très bel hôtel avec une magnifique terrasse vue mer. L’accueil était parfait avec de très bons conseils sur les lieux à visiter et les restaurants.

2025-10-14 • via Nuitee
C
CHRISTIAN • couple • fr
10
un endroit reposant et agréable…
Pros:

Le personnels est vraiment a l'écoute de nos Besoin et très sympathique & agréable… On c'est vraiment régalé…
Nous comptons revenir très Prochainement… Un Grand Merci a toutes l'Equipe

2025-10-14 • via Nuitee
E
Elissa • couple • ae
8
Pros:

Great location, clean and comfortable room

Cons:

I could hear people outside our room door and woke
Up To them every morning.

2025-10-13 • via Nuitee