Hotel Palazzo Papaleo

Hotels
9.1 (526 reviews)
Via Rondachi 1 , Otranto , IT

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Beautiful location
Attentive staff
Cons:
Room cleanliness issues
Excessive extra charges

Categories

Cleanliness
8.56
The roof terrace was noted as dirty, raising concerns about cleanliness in some areas.
Service
9.53
Staff were described as kind, attentive, and providing good hospitality.
Location
10
Perfect location in the center of the old town, close to restaurants and the beach.
Room Quality
9.07
Rooms were overall nice and clean, but one review mentioned a small room.
Amenities
8.52
Not all amenities functioned well, such as the air conditioning, and some additional charges felt excessive.
Value for Money
8.55
Additional charges were criticized, affecting perceived value.
Food and Beverage
9.01
Generally good breakfast, but there were complaints about extra charges for items.
Overall Experience
9.56
Despite some drawbacks, guests expressed a desire to return and recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 21:39

Property Description

Luxurious Rooftop Terrace with Hot Tub
Experience ultimate relaxation and stunning views at Hotel Palazzo Papaleo's rooftop terrace featuring a hot tub. Perfect for unwinding after a day of exploring Otranto.

Elegant Rooms with Modern Amenities
Indulge in the bright and spacious rooms designed with a touch of elegance. Enjoy the comfort of air conditioning, flat-screen TV, and modern bathrooms with premium toiletries.

Personalized Service and Local Expertise
As a family-run 5-star hotel, Palazzo Papaleo offers exceptional hospitality with a personal touch. Benefit from the staff's local insights and tourist tips for a memorable stay.

Book your stay at Hotel Palazzo Papaleo now to elevate your Otranto experience to new heights.

Important information:

Please note that the Turkish bath and massages are available at an additional cost. The rooftop hot tub is only available during summer.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
In the event of an early departure, the property will charge you the full amount for your stay.
This property is located in a pedestrian-only zone.
When booking half board, note that drinks are not included.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDS

Location

Guest Reviews

9.1
Based on 526 reviews
Cleanliness: 8.56
Service: 9.53
Location: 10
Room Quality: 9.07
Amenities: 8.52
Value for Money: 8.55
Food and Beverage: 9.01
Overall Experience: 9.56
T
Thierry • couple • fr
10
Excellent !
Pros:

Grand confort, personnel très accueillant, petit déjeuner excellent.

Cons:

Rien a signaler (à noter cependant que le parking est loin de l'hôtel, mais le personnel est aux petits soins pour assister)

2026-10-22 • via Nuitee
A
ANNAMMA • extended_group • us
10
Pros:

Location , staff and room

Cons:

Weather

2026-10-21 • via Nuitee
B
Brentnall • couple • au
9
A warm welcome for a fabulous stay in a great location
Pros:

The staff were welcoming and helpful.
The room was clean and we were looked after impeccably. The breakfast was fabulous- a great selection and great coffee made to order.

Cons:

Nothing

2026-10-20 • via Nuitee
G
Gordon • couple • gb
10
Fabulous hotel with outstanding staff.
Pros:

Superb staff - went out of their way to help. Room cleaning was outstanding, and regular every day. Excellent facilities, and located close to shops and the beach. Would stay again without doubt.

Cons:

N/A

2026-10-20 • via Nuitee
J
John • couple • us
10
Wonderful place to spend a day or two when exploring the Puglia region.
Pros:

The hotel was in a great location to explore the old town of Otranto. Hotel staff was exceptionally nice and accommodating. Would highly recommend this hotel to anyone looking to travel to Otranto.

Cons:

Maybe pricing???

2026-10-20 • via Nuitee
P
Peter • couple • ch
10
Pros:

Sehr gut gelegen und erreichbar.

Cons:

Zimmer war sauber aber roch ein wenig „nach alt“. War aber OK

2026-10-18 • via Nuitee
B
Berkan • extended_group • au
8
Wonderful spot to explore Otranto
Pros:

Location within the old city, with great customer customer service!

Cons:

N/A

2026-10-16 • via Nuitee
D
Deborah • extended_group • gb
8
Beautiful hotel but staff need better training
Pros:

Excellent location, beautiful decor, sympathetically renovated

Cons:

Breakfast was chaotic - slow service, Luke warm coffee.
Cleaning staff moved personal items around in room unnecessarily. Felt intrusive.

2026-10-14 • via Nuitee
X
Xavier • couple • es
9
2026-10-09 • via Nuitee
C
Cary • couple • gb
8
Great location and superb, friendly hotel.
Pros:

It was in a great location and the staff were very friendly and helpful.

Cons:

I would have liked a more savoury breakfast.

2026-10-09 • via Nuitee
D
Dmitry • couple • lv
10
2026-09-10 • via Nuitee
M
MARTA • couple • es
8
2026-09-08 • via Nuitee
C
Cédric • couple • fr
9
Pros:

L’emplacement exceptionnel
La terrasse avec une vue sur mer.

Cons:

Le supplément de 5€ à payer pour avoir du bacon avec les œufs.

2026-09-07 • via Nuitee
A
Anna • couple • pl
8
2026-09-07 • via Nuitee
E
Eugenia • solo_traveller • us
10
Fabulous!
Pros:

The place was beautiful. The staff were so helpful and friendly. My husband and I couldn't ask for anything more! The breakfast was great. The staff were great. It was very pretty up on the roof also. The location was perfect. We r in the middle of old town and also steps from the beach. We will be definitely returning next year. The hotel was a little pricey but so worth it .

Cons:

There wasn't anything I didn't like other than it was a little pricey. I would probably still pay the same amount next year because it was a great location and beautiful.

2026-09-07 • via Nuitee
R
Ruben • couple • ar
10
hermosa experiencia
Pros:

increíble ubicación. limpieza. cordial atención

2026-09-06 • via Nuitee
D
Dawn • couple • us
10
2026-09-02 • via Nuitee
P
Pedro • couple • br
8
Pros:

Localização incrível

2026-08-28 • via Nuitee
T
Taboada • couple • ar
8
Experiencia maravillosa y muy acogedora
Pros:

Espectacular instalaciones, acceso, ubicación, personal de limpieza, atención en gral.

Cons:

El desayuno podría mejorar un poco, tanto la atención de los mozos y personal que atiende, como el desayuno en sí podría abarcar mas cantidad de cosas.. es bastante acotado para este nivel de hotel

2026-08-27 • via Nuitee
L
luca • couple • it
10
Pros:

Posizione e cortexia

2026-08-27 • via Nuitee