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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Security alarm
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Internet access
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Housekeeping on request
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Garage
Review Highlights
Categories
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Property Description
Rooftop Terrace with Stunning Views
Experience breathtaking views of Aliados Avenue from our rooftop terrace, the perfect spot to unwind and enjoy the cityscape.
Luxurious Rooms and Suites
Indulge in comfort with air-conditioned rooms featuring double-glazed windows, satellite TV, and upscale bathrooms. Upgrade to a suite for a private balcony and extra space.
Convenient Location and Easy Access
Located just steps away from Aliados Metro Station, exploring Porto is a breeze. With a short drive to the airport, your journey is made hassle-free.
Book now to experience the perfect blend of luxury and convenience at Vera Cruz Hotel.
Guests who wish to use the car park from 19:00 to 10:00 will be charged a fee.
Any early departure situation must be reported at least 48 hours in advance. If the notification is only done on the same day, there will be a penalty in the amount of the respective day's rate plus the next day's rate.
The property may take a deposit from the card used in the booking. This is a routine procedure to verify that it is valid and hasn't been lost or stolen. The hold is temporary, and the amount will be returned to you in full according to the property policy.
Upon check-in, guests are required to show a photo ID and pay for their reservation.
Please note that all Special Requests are subject to availability and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Public parking is possible at a location nearby (reservation is not possible) and costs EUR 23 per day.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children are not allowed.
Adults stay for € 35 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Très bon rapport qualité prix.
Personnel agréable.
Propre, literie de qualité.
Bar avec snack un petit plus.
Situation géographique parfaite pour visiter Porto.
Ottima posizione. È un due stelle ma a me è sembrato un tre stelle.
Gostei da localização. Bem próximo à Torre dos Clérigos e da estação de metrô Aliados
L'emplacement bien centré dans le centre, tout près de la place de la liberté et d'une bouche de métro. Personnel à l'écoute. Bon rapport qualité prix.
Posizione
Inizio orario colazione, troppo tardi, per le nostre abitudini
Unfortunately, our stay was completely overshadowed by a serious flooding incident. We arrived in Porto late on May 31, and at around 4:00 a.m. woke up to find our room flooded with approximately 10 cm of water. The flooding extended throughout the hallway and was severe enough to leak into rooms on the floor below.
Our luggage and clothes were soaked, and I lost personal documents and sentimental gifts that cannot be replaced. We had to spend the middle of the night moving our belongings and were eventually relocated to another hotel. The situation was extremely stressful and resulted in a sleepless night.
What was most disappointing was the way the situation was handled. We even had to ask the hotel to provide a taxi to the replacement hotel, as they initially expected us to walk there with our luggage. By the end of the ordeal, there was no assistance offered toward replacing our luggage, which had been soaked and will not be usable for our return trip, nor was there meaningful help with drying our clothes or dealing with the damage to our belongings. We were even unable to obtain a €10 reimbursement for laundry expenses needed to dry our clothes, and we are at least trying to work with Booking.com to obtain a partial refund for the significant disruption and losses we experienced.
As a result, we lost not only a night’s sleep but also a significant portion of our vacation dealing with damaged belongings, laundry, and relocation logistics. The experience caused considerable stress and anxiety and greatly impacted our ability to enjoy Porto. We ultimately decided to leave one day earlier than planned and continue to our next destination.
While accidents can happen, the way this situation was managed fell well below our expectations and left us very disappointed with our stay.
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