Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Non-smoking throughout
Shared lounge/TV area
Board games/puzzles
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Small and dirty rooms
Unsafe fire alarm issues

Categories

Cleanliness
3.33
Reviews indicate poor cleanliness with dirty rooms and unpleasant odors.
Service
8.3
Staff were friendly and accommodating, with positive interactions noted.
Location
8.84
Great location near transport and cafes, appreciated by guests.
Room Quality
4.29
Rooms were reported as small, dirty, and poorly maintained.
Amenities
5.32
Basic amenities present, but significant issues reported with room facilities.
Value for Money
5.28
Guests felt the experience did not meet the standard expected for the price.
Food and Beverage
6.33
Limited feedback on food and beverage but no major complaints noted.
Overall Experience
6.3
Mixed feelings; location valued but significant issues overshadowed the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:21

Property Description

Central Location near Victoria Station
The Chester Hotel, a charming Georgian townhouse, is just a 3-minute walk from Victoria Station. Enjoy the convenience of being close to Buckingham Palace and excellent transport links.

Modern Amenities and Services
Relax in comfortable en-suite rooms equipped with free high-speed WiFi, digital TV, and tea/coffee facilities. Benefit from daily room service, 24-hour reception, and complimentary parking on weekends.

Explore the Surroundings
Discover the vibrant neighborhood with shops, pubs, and restaurants within walking distance. Visit nearby attractions like Victoria Palace Shopping Centre and Westminster Cathedral for a memorable stay.

Ready to experience the best of London? Book your stay at The Chester Hotel now!

Important information:

Guests wishing to check-in prior to 14:00 can use the luggage storage room at the hotel for free, or check in to the room for a GBP 5 per hour surcharge, subject to availability. Check in time for hotel rooms is from 14:00 and apartments from 16:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    Children from 2 years old to 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6
Based on 2109 reviews
Cleanliness: 3.33
Service: 8.3
Location: 8.84
Room Quality: 4.29
Amenities: 5.32
Value for Money: 5.28
Food and Beverage: 6.33
Overall Experience: 6.3
M
Martinez • solo_traveller • ar
3
Pros:

La ubicacion

Cons:

La habitación. Era tan pequeña que no tenía lugar para la valija. El baño estaba a dos pisos más abajo. Muy ruidosos. No volvería.

2026-05-16 • via Nuitee
F
Francy • couple • it
7
2026-05-16 • via Nuitee
F
Fabricio Nicolas • extended_group • ar
6
Pros:

La ubicación.

2026-05-15 • via Nuitee
M
Maria • family_with_children • es
1
2026-05-15 • via Nuitee
J
Jaka • solo_traveller • si
3
2026-05-14 • via Nuitee
A
Armando • couple • ar
6
Bueno!
Pros:

El orden y la limpieza!

Cons:

El tamaño de la habitación era extremadamente pequeño y poco confortable.

2026-05-14 • via Nuitee
T
theander • solo_traveller • se
3
2026-05-14 • via Nuitee
N
Neil • solo_traveller • gb
8
2026-05-14 • via Nuitee
S
Saheed • solo_traveller • gb
7
It was peaceful
Pros:

Good location.
Good price.

Cons:

The room space is so small.

2026-05-14 • via Nuitee
B
Badger • solo_traveller • gb
8
Perfect for a one-night stay if travelling for work!
Pros:

Perfect for a quick one-night stay if up for work like I am. Great location, 5 mins walk from Victoria station.

Cons:

The shower didn't work properly and also the remote to the TV was the wrong one, meaning I couldn't use the TV.

2026-05-14 • via Nuitee
K
Kristine • solo_traveller • gb
10
2026-05-12 • via Nuitee
L
Luis Angel Gabriel • solo_traveller • cl
8
Pros:

Ubicación, atención del personal, que guardan las maletas

Cons:

La habitación olía a humedad, se escucha los pasos de las personas en las habitaciones de arriba.

2026-05-12 • via Nuitee
A
Alessia • couple • it
7
2026-05-10 • via Nuitee
S
Silva • solo_traveller • fr
9
2026-05-09 • via Nuitee
J
John • solo_traveller • nc
5
Pros:

L'emplacement était bien

Cons:

Il y avait une souris dans notre appartement

2026-05-08 • via Nuitee
D
Denise • solo_traveller • nl
3
Great location, but not a nice experience for me
Pros:

The location was pretty good

Cons:

Very old room, carpet very dusty gave me strong allergy, one towel was dirty, the hairdryer didn’t work, one morning the water for shower was also not working, the room was very deteriorated.

2026-05-08 • via Nuitee
A
Amaka • solo_traveller • nl
3
Pros:

Location

Cons:

The carpet on the floor make the room very stufy and they are due for change .underbed were not cleaned.

2026-05-07 • via Nuitee
S
Shanane • solo_traveller • in
9
Pros:

Nice little hotel, room very good with en suite bath and the staff pleasant

2026-05-07 • via Nuitee
M
Marcia • couple • pt
3
2026-05-07 • via Nuitee
P
Peter • family_with_children • ie
5
2026-05-06 • via Nuitee