Grainger Hotel

Hotels
6.1 (670 reviews)
1-3 Graingerville North, Westgate Road , Newcastle upon Tyne , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Garden
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty bathroom
Noisy rooms

Categories

Cleanliness
3.65
The bathroom was dirty, with visible black mold, raising serious hygiene concerns.
Service
8.65
Staff were very friendly and helpful, nothing was too much trouble.
Location
8.65
Hotel was in a great location for attending the football.
Room Quality
4.15
Rooms were outdated, some tiny and scruffy, and the bed was not comfortable.
Amenities
5.15
Limited amenities, e.g. no dining facilities.
Value for Money
6.15
Good value for money when spending the weekend, although some rooms need TLC.
Food and Beverage
6.15
Positive sentiment regarding available food around the hotel.
Overall Experience
6.25
Mixed experiences; while supportive staff and location are positives, cleanliness and room quality issues impacted overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:50

Property Description

Luxurious Amenities
Experience comfort and entertainment with a plasma TV in each guest room, free tea/coffee, and elegant leather sofas in the large lounge area.

Convenient Location
Located just a mile from Newcastle’s vibrant centre, Grainger Hotel offers easy access to restaurants, bars, and theatres around St James’ Park.

Entertainment Options
Enjoy a relaxed lounge with Sky TV, a games room with billiards, and secure on-site parking. Book your stay now for a memorable experience at Grainger Hotel.

Important information:

There is a GBP 10 deposit for each key card which is paid upon check in. The amount will be refunded when the card is returned at check out.

Please note that there is a strict nonsmoking policy in all rooms. The Grainger Hotel will add an additional cost if guests break the nonsmoking policy.

Please provide valid credit/debit card details to the hotel upon arrival.

Guests using satellite navigation systems are advised to input Dilston Road as their destination, once they arrive in Newcastle. The hotel is on the corner of Dilston Road.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Guest Reviews

6.1
Based on 670 reviews
Cleanliness: 3.65
Service: 8.65
Location: 8.65
Room Quality: 4.15
Amenities: 5.15
Value for Money: 6.15
Food and Beverage: 6.15
Overall Experience: 6.25
W
William • solo_traveller • gb
1
Beware
Pros:

Nothing.

Cons:

Firstly people need to understand the area is very poor. People with alcohol addiction drinking at the hotel entrance and drug use openly happening on the the street. I'm not talking about weed here. Overall felt very unsafe and I'm not a shrinking violet or a "Karen"! Room was poor repair and the lock on the door broken. We didn't stay!

2026-07-01 • via Nuitee
N
Nathan • extended_group • gb
6
2026-06-29 • via Nuitee
M
Mufutau • solo_traveller • gb
1
Pros:

The staff were polite.

Cons:

The hotel is run down.
The spring bed was very uncomfortable, I stayed for only one of the two nights booked.
The entrance and stairwell were dirty and had a mouldy smell.
The hotel looked tired and was well past it's paydays.
The showers cubicle was small..that said the hot water works albeit at a very slow flow rate.
I feel robbed.

2026-06-29 • via Nuitee
R
Richard • solo_traveller • gb
10
Excellent
Pros:

Everything, position and staff particularly Georgia but All the staff were polite and helpful

Cons:

Nothing

2026-06-28 • via Nuitee
M
Mopelola • solo_traveller • ng
1
Not pleasnt
Pros:

I didn't stay enough to have breakfast. I left after minutes of my arrival

Cons:

The place was not clean. No air conditioning.

2026-06-28 • via Nuitee
D
Dante • family_with_children • gb
6
We slept fine, but would not stay here again as that was really the only thing good about the room - it needs fixing and
Cons:

The room was a good size but there was a hole in the wall which was covered up by a sheet of paper that stated the housekeeping rules and WI-FI, the radiator had partially fallen off the wall, the toilet was not mounted to the bathroom wall only the floor therefore it moved as you sat down, there were holes on the bathroom wall, the venetian blinds would not properly turn and stay there, and the room smelt of sweat.

2026-06-27 • via Nuitee
M
Martin • solo_traveller • gb
6
Pros:

The outside of the building is lovely

Cons:

Ok, so I booked a room with no windows, I guess ventilation was an issue, it smelt of cigarettes

2026-06-26 • via Nuitee
E
Erich • solo_traveller • de
7
Pros:

Einfaches Hotel, gutes Preis-Leistungsverhältnis

2026-06-25 • via Nuitee
P
Patrick • couple • gb
10
Very nice place
Pros:

The receptionist is very friendly and helpful

2026-06-23 • via Nuitee
K
Kerry • solo_traveller • gb
7
2026-06-23 • via Nuitee
P
Patrick • couple • gb
10
Excellent
Pros:

Everything was good i really did enjoyed my stay

2026-06-22 • via Nuitee
C
chloe • solo_traveller • gb
6
2026-06-19 • via Nuitee
A
Alwxyss • couple • gb
10
Pros:

My room was very warm due to the hot weather, so I went to reception to ask if there was a fan available or any way to keep the room cooler. One of the nicest members of staff, Mr Ali, immediately got up without hesitation and told me to return to my room and relax while he brought one for me.

Within a minute, there was a knock at my door, and it was Mr Ali with a fan. This is not the first time he has provided exceptional customer service. On multiple occasions, he has gone above and beyond whenever I have needed assistance.

I simply wanted to acknowledge his outstanding service and express my appreciation. A big thank you to Mr Ali for always being so helpful, professional, and attentive.

2026-06-19 • via Nuitee
D
Debbie • solo_traveller • gb
8
Clean, Comfortable and Friendly
Pros:

The Grainger Hotel is comfortable and met my needs, the staff are exceptionally friendly and will do a wake up call when asked. Not far from Newcastle City Centre via local bus or about a 15 Min walk to St James Park. I will use them again in the future.

2026-06-19 • via Nuitee
A
Alwxyss • couple • gb
10
Pros:

My room was very warm due to the hot weather, so I went to reception to ask if there was a fan available or any way to keep the room cooler. One of the nicest members of staff, Mr Ali, immediately got up without hesitation and told me to return to my room and relax while he brought one for me.

Within a minute, there was a knock at my door, and it was Mr Ali with a fan. This is not the first time he has provided exceptional customer service. On multiple occasions, he has gone above and beyond whenever I have needed assistance.

I simply wanted to acknowledge his outstanding service and express my appreciation. A big thank you to Mr Ali for always being so helpful, professional, and attentive.

2026-06-19 • via Nuitee
A
Alwxyss • couple • gb
10
2026-06-19 • via Nuitee
D
Don • solo_traveller • gb
5
Pros:

It was a decent price, and not too far from Newcastle centre.

Cons:

Only basic facilities.

2026-06-17 • via Nuitee
P
Patrick • solo_traveller • gb
1
Avoid this place.
Pros:

Leaving

Cons:

Rooms were very dirty. Unbelievably small. My colleague in the next room had items mysteriously disappear from his locked room when we were out for the evening. Only after threatening to call the police the next day were the items miraculously found after staff first claiming they had no idea

2026-06-17 • via Nuitee
R
Richie • solo_traveller • gb
5
Pros:

Location and Staff

2026-06-17 • via Nuitee
L
Lee • solo_traveller • gb
1
Worst stay ever
Pros:

Leaving

Cons:

It was by far the worst hotel I’ve ever stayed at. Disgusting and filthy! Beds springy and old / worn and has vomit / seamen stains - Noisy and drafts in rooms - also had clothing stolen from room. When I asked about it in the morning they had no idea. Then after threats of legal action the clothing magically appeared! AVOID

2026-06-17 • via Nuitee