Grainger Hotel

Hotels
6.1 (561 reviews)
1-3 Graingerville North, Westgate Road , Newcastle upon Tyne , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Fruits
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty bathroom
Noisy rooms

Categories

Cleanliness
3.65
The bathroom was dirty, with visible black mold, raising serious hygiene concerns.
Service
8.65
Staff were very friendly and helpful, nothing was too much trouble.
Location
8.65
Hotel was in a great location for attending the football.
Room Quality
4.15
Rooms were outdated, some tiny and scruffy, and the bed was not comfortable.
Amenities
5.15
Limited amenities, e.g. no dining facilities.
Value for Money
6.15
Good value for money when spending the weekend, although some rooms need TLC.
Food and Beverage
6.15
Positive sentiment regarding available food around the hotel.
Overall Experience
6.25
Mixed experiences; while supportive staff and location are positives, cleanliness and room quality issues impacted overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:50

Property Description

Luxurious Amenities
Experience comfort and entertainment with a plasma TV in each guest room, free tea/coffee, and elegant leather sofas in the large lounge area.

Convenient Location
Located just a mile from Newcastle’s vibrant centre, Grainger Hotel offers easy access to restaurants, bars, and theatres around St James’ Park.

Entertainment Options
Enjoy a relaxed lounge with Sky TV, a games room with billiards, and secure on-site parking. Book your stay now for a memorable experience at Grainger Hotel.

Important information:

There is a GBP 10 deposit for each key card which is paid upon check in. The amount will be refunded when the card is returned at check out.

Please note that there is a strict nonsmoking policy in all rooms. The Grainger Hotel will add an additional cost if guests break the nonsmoking policy.

Please provide valid credit/debit card details to the hotel upon arrival.

Guests using satellite navigation systems are advised to input Dilston Road as their destination, once they arrive in Newcastle. The hotel is on the corner of Dilston Road.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Guest Reviews

6.1
Based on 561 reviews
Cleanliness: 3.65
Service: 8.65
Location: 8.65
Room Quality: 4.15
Amenities: 5.15
Value for Money: 6.15
Food and Beverage: 6.15
Overall Experience: 6.25
Z
zoe • family_with_children • gb
3
Not what I expected.
Cons:

That on checking in I was told I needed I D for my daughter! I had I D for myself but did not know this was a requirement. This delayed check in and it was late in the evening so we were tired! Then I’m getting to the room. Tv took a while to work no remote. Bathroom hot tap spat at me. Cold tap dribbled. Shower didn’t work! Room dreary and whole feel of hotel was not nice. However, on expressing this to guy on reception next morning he was very polite and took it on board. Won’t stay again.

2026-02-13 • via Nuitee
E
Emma • couple • gb
6
2026-02-11 • via Nuitee
D
D • solo_traveller • gb
10
2026-02-09 • via Nuitee
A
Ann • couple • gb
1
Never again!
Pros:

I did not like the property

Cons:

We had a ground floor room shush was next to a communal area with loud guests that were up all night. Staff didn’t seem to intervene and I left my room to ask them to quieten down as another guest from an upper room was coming down the stairs to ask for them to quieten down. Shower in room was leaking from the hose. The internal lock was broken. There were holes in the wall in the bathroom and the shower tray was very dirty, the whole room looked shabby and most of it would be a cheap fix. There was so shower gel. The only toiletries was a small bottle of shampoo. There wasn’t any hand towels. All in all probably the worst night I’ve spent in a hotel. We had to pay a cash deposit of £10 which isn’t a lot of money, however I don’t know why this was needed and who carrries cash?

2026-02-08 • via Nuitee
M
Mick • couple • gb
4
You get what you pay for 🤷🏽
Pros:

Passable considering the price

Cons:

Decor very tired & in need of some TLC

2026-02-08 • via Nuitee
R
ray • couple • gb
2
Worst experience ever. Will avoid this hotel in future.
Pros:

It’s cheap

Cons:

At least 10 people came back to the room opposite our room off their faces on drugs. Shouting banging drinking laughing out loud around 3am till 7.30 am. Confronting some of them on 2 separate occasions pleading to be quiet but got told to go back to my room and crawl under the stone I came from if I didn’t want a good kicking. The guy on reception downstairs allowed this behaviour to carry on and turned a blind eye. It was the worst most frightening experience I have ever had.
I will tell potential customers of this hotel to avoid it like the plague.

2026-01-29 • via Nuitee
A
Aditi • family_with_children • gb
10
2026-01-27 • via Nuitee
M
Martien • family_with_children • nl
8
2026-01-26 • via Nuitee
G
Graham • solo_traveller • gb
4
At the price not bad but I was disappointed the kettle didn’t get swapped as I reported this within
Pros:

The room was clean

Cons:

The kettle didn’t work, I reported this to reception but they didn’t replace it. No heating and the cistern was slow dripping all the time. Also the shower wouldn’t get hot.

2026-01-26 • via Nuitee
D
Daniel • couple • gb
1
Poor
Pros:

Walking distance to town centre

Cons:

Mattress dirty and broken sink taps broken toe nails on the window board door looks like had a darts match holes everywhere list is endless now hotel won’t respond

2026-01-26 • via Nuitee
W
wilfred • family_with_children • gb
1
Bad
Pros:

Nothing

Cons:

Everything was uncomfortable and got us angry for one nite stay. Sleepless nitte because of the all nite traffic noice and very noicy all nite with other guests. And the room was very very smoky 🚬 and unclean . Bathroom was very very small. Hardly one person can turn around in the bathroom

2026-01-25 • via Nuitee
L
Lee • family_with_children • gb
1
Pros:

Nothing, a heavy electric gate fell on top of me and my son because there was no way of leaving the hotel and I had to pay 250 pounds to leave.

Cons:

As above

2026-01-23 • via Nuitee
O
Omar • couple • gb
6
2026-01-20 • via Nuitee
D
Darragh • solo_traveller • ie
8
Pros:

Staff were very pleasant and helpful, good wifi
Bathrooms very clean

2026-01-20 • via Nuitee
S
Shallet Grace • family_with_children • ae
8
It was nice.
Pros:

It was affordable and staff was courteous. They provided helpful information.

Cons:

The rooms were not heated for long.

2026-01-19 • via Nuitee
T
Thomas • couple • gb
5
2026-01-19 • via Nuitee
D
Dan • couple • gb
8
2026-01-19 • via Nuitee
P
Paul • family_with_children • gb
7
Pleasant
Pros:

The shower

Cons:

Nothing comes to mind

2026-01-19 • via Nuitee
J
james • solo_traveller • gb
7
Good value budget hotel with excellent staff .
Pros:

Very helpful staff / management and a nice single room .

Cons:

The breakfast room was closed since the Covid pandemic .

2026-01-19 • via Nuitee
N
Nathan • couple • gb
1
Cons:

I booked online, didnt look too bad, we turned up and it looked nothing like the pictures shown when we booked it. It looked that bad from the outside we didnt even go inside to check in,

2026-01-19 • via Nuitee