Grainger Hotel

Hotels
6.1 (685 reviews)
1-3 Graingerville North, Westgate Road , Newcastle upon Tyne , gb
+44 191 298 3800

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Garden
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty bathroom
Noisy rooms

Categories

Cleanliness
3.65
The bathroom was dirty, with visible black mold, raising serious hygiene concerns.
Service
8.65
Staff were very friendly and helpful, nothing was too much trouble.
Location
8.65
Hotel was in a great location for attending the football.
Room Quality
4.15
Rooms were outdated, some tiny and scruffy, and the bed was not comfortable.
Amenities
5.15
Limited amenities, e.g. no dining facilities.
Value for Money
6.15
Good value for money when spending the weekend, although some rooms need TLC.
Food and Beverage
6.15
Positive sentiment regarding available food around the hotel.
Overall Experience
6.25
Mixed experiences; while supportive staff and location are positives, cleanliness and room quality issues impacted overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:50

Property Description

Luxurious Amenities
Experience comfort and entertainment with a plasma TV in each guest room, free tea/coffee, and elegant leather sofas in the large lounge area.

Convenient Location
Located just a mile from Newcastle’s vibrant centre, Grainger Hotel offers easy access to restaurants, bars, and theatres around St James’ Park.

Entertainment Options
Enjoy a relaxed lounge with Sky TV, a games room with billiards, and secure on-site parking. Book your stay now for a memorable experience at Grainger Hotel.

Important information:

There is a GBP 10 deposit for each key card which is paid upon check in. The amount will be refunded when the card is returned at check out.

Please note that there is a strict nonsmoking policy in all rooms. The Grainger Hotel will add an additional cost if guests break the nonsmoking policy.

Please provide valid credit/debit card details to the hotel upon arrival.

Guests using satellite navigation systems are advised to input Dilston Road as their destination, once they arrive in Newcastle. The hotel is on the corner of Dilston Road.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Guest Reviews

6.1
Based on 685 reviews
Cleanliness: 3.65
Service: 8.65
Location: 8.65
Room Quality: 4.15
Amenities: 5.15
Value for Money: 6.15
Food and Beverage: 6.15
Overall Experience: 6.25
D
Dan Hotaran • solo_traveller • gb
6
2026-07-25 • via Nuitee
J
Joel • couple • gb
10
Been a regular customer here for a little while and it’s honestly a really good hotel good rooms and the staff are so we
Pros:

Rooms were clean and tidy

2026-07-25 • via Nuitee
S
Shylet • solo_traveller • gb
6
2026-07-23 • via Nuitee
S
Saliu • solo_traveller • gb
10
Pros:

Everything

Cons:

Nothing

2026-07-23 • via Nuitee
A
AMWATSONuk • solo_traveller • gb
8
Much improved of late…
Pros:

I can once again say that the Grainger Hotel offers what is probably the best value for money in Newcastle, now being comfortable, functional, clean and having good customer service.

Cons:

External noise will always be an issue.

2026-07-21 • via Nuitee
M
Mark • solo_traveller • gb
7
2026-07-19 • via Nuitee
M
Mike • family_with_children • gb
6
Good for an overnight stop.
Pros:

Pleasant enough place for an overnight stop, which included secure parking.

Cons:

No bar

2026-07-17 • via Nuitee
M
Mark • couple • gb
1
Avoide at all cost
Pros:

Absolutely nothing was dirty and unsafe

Cons:

Dirty towels holes in wall and other guest key opened my room door during the night

2026-07-16 • via Nuitee
C
Callum • extended_group • gb
4
Dissapointing. Especially for what they charge. Don’t stay here.
Pros:

Shower was okay.

Cons:

Far from city centre / where you want to be.
Floor hadn’t seen a hoover for years.
Gave us 1 key card for a quad room, not ideal, then gave us a key to access all the doors on that floor - slightly concerning as it opened all rooms.
Didn’t smell very nice everywhere you went.
Very hot - it was a hot weekend in fairness but the windows weren’t even open when I got in the room.
Staff were pretty clueless.
Rooms had half the wall paper ripped off.
Don’t look down beside the beds, you may throw up.
Tried to take £250 deposit for a couple of rooms!!

2026-07-16 • via Nuitee
J
Jimmy • solo_traveller • gb
5
Cons:

bathroom door can not close entirely. curtain blind was broken. so street people can see the room,even can see bathroom due to unclose door.

2026-07-16 • via Nuitee
P
peter • solo_traveller • gb
7
2026-07-13 • via Nuitee
A
Atnan • extended_group • gb
5
2026-07-12 • via Nuitee
O
Ohagwa • couple • gb
9
Overall, it is excellent and when I’m back in Newcastle, I’ll make use of it again.
Pros:

Location

Cons:

You can literally hear what’s happening in the next room

2026-07-12 • via Nuitee
K
Kevin • extended_group • gb
7
Did what it said on the tin
Pros:

Good value for money

Cons:

Nothing

2026-07-11 • via Nuitee
W
Wendy • couple • gb
4
Cheap but for a reason
Cons:

Very uncomfortable beds springs pinging with each movement. Toilet not secured to the floor so moved when using 🤦‍♀️Expected a double bed but got 2 singles which wasn’t that much of a problem, very noisy outside which went on until at least 3am and needed window open as very hot. Usually satisfied to just have a clean bed to get my head down but poor uncomfortable short sleep.

2026-07-10 • via Nuitee
T
Tate • solo_traveller • gb
1
Pros:

Nothing

Cons:

The room stank of smoke every thing was poor

2026-07-10 • via Nuitee
P
Paul • solo_traveller • gb
1
Awful and I will never stop there again I would rather sleep in my car.
Cons:

The place had an awful smell and the room was worse. The cleaners did as much as they could but were fighting a loosing battle as the place is in such poor condition.

2026-07-09 • via Nuitee
D
Daniel • solo_traveller • gb
1
Dirty, unclean and filthy.
Pros:

Checking out.

Cons:

The hotel was very unclean, the blinds in room 105 were broken and unable to be lifted to let any air in the room from the window. The mattress was very old and very thin, the drawers looked like they'd been found fly tipped. The window safety latch was broken, there was a hole in the bathroom wall. The shower basin was stained and dirty looking. The couch in the lobby looked like it had seen more action than some couches I've seen abandoned in alley ways.

2026-07-09 • via Nuitee
G
gemma • solo_traveller • gb
2
I would not stay here again and I do think the price is high for what it is
Cons:

Room smelt mixture of musty, mould and sick, bed super uncomfy, blind broke very dusty by blinds, no healthy and safety or fire safety information in room, shower had mould in, on arrival (was early) asked to sit down for 5 minutes waited 30 minutes,

2026-07-09 • via Nuitee
O
Omar • solo_traveller • gb
2
Uncomfortable
Pros:

Tiny room and extremely small bathroom
Very very uncomfortable mattresses

Cons:

Everything

2026-07-08 • via Nuitee