Grainger Hotel

Hotels
6.1 (578 reviews)
1-3 Graingerville North, Westgate Road , Newcastle upon Tyne , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Fruits
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty bathroom
Noisy rooms

Categories

Cleanliness
3.65
The bathroom was dirty, with visible black mold, raising serious hygiene concerns.
Service
8.65
Staff were very friendly and helpful, nothing was too much trouble.
Location
8.65
Hotel was in a great location for attending the football.
Room Quality
4.15
Rooms were outdated, some tiny and scruffy, and the bed was not comfortable.
Amenities
5.15
Limited amenities, e.g. no dining facilities.
Value for Money
6.15
Good value for money when spending the weekend, although some rooms need TLC.
Food and Beverage
6.15
Positive sentiment regarding available food around the hotel.
Overall Experience
6.25
Mixed experiences; while supportive staff and location are positives, cleanliness and room quality issues impacted overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:50

Property Description

Luxurious Amenities
Experience comfort and entertainment with a plasma TV in each guest room, free tea/coffee, and elegant leather sofas in the large lounge area.

Convenient Location
Located just a mile from Newcastle’s vibrant centre, Grainger Hotel offers easy access to restaurants, bars, and theatres around St James’ Park.

Entertainment Options
Enjoy a relaxed lounge with Sky TV, a games room with billiards, and secure on-site parking. Book your stay now for a memorable experience at Grainger Hotel.

Important information:

There is a GBP 10 deposit for each key card which is paid upon check in. The amount will be refunded when the card is returned at check out.

Please note that there is a strict nonsmoking policy in all rooms. The Grainger Hotel will add an additional cost if guests break the nonsmoking policy.

Please provide valid credit/debit card details to the hotel upon arrival.

Guests using satellite navigation systems are advised to input Dilston Road as their destination, once they arrive in Newcastle. The hotel is on the corner of Dilston Road.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Guest Reviews

6.1
Based on 578 reviews
Cleanliness: 3.65
Service: 8.65
Location: 8.65
Room Quality: 4.15
Amenities: 5.15
Value for Money: 6.15
Food and Beverage: 6.15
Overall Experience: 6.25
T
Tracy • family_with_children • gb
10
2026-03-28 • via Nuitee
T
Tracy • solo_traveller • gb
10
Pros:

Clean just really lovely hotel

Cons:

I never had nothing bad to say about the place spot on

2026-03-25 • via Nuitee
W
Wilson • couple • gb
7
Full Fat Legend
Pros:

Location was fairly close to the city centre. About a mile away.
Pretty good value.
Car park on site - £5

Cons:

Room was a little bit small & car park was a bit tricky to find.

2026-03-24 • via Nuitee
M
Munro • couple • gb
1
We didn't stay it was rank
Pros:

We did stay long enough to find one look at the room was enough , the building looks like it's used to house DHSS ,it's rough as feckery . The receptionist was lovely and is obviously used to people walking out in disgust

Cons:

All of it

2026-03-23 • via Nuitee
T
Thomas • solo_traveller • gb
3
Will not likely patronise you
Pros:

Staff was supportive

Cons:

Dirty toilet, dirty bed linens, heaters were not working

2026-03-23 • via Nuitee
S
sonia • solo_traveller • gb
5
Cheap price
Pros:

Very friendly staff.

Cons:

Not very clean, very out of date, many broken things, very noise.

2026-03-23 • via Nuitee
S
Sean • couple • gb
3
Ok
Pros:

Location-close to st James

Cons:

Telly , radiator and kettle didn’t work

2026-03-22 • via Nuitee
D
D • solo_traveller • gb
10
2026-03-22 • via Nuitee
M
Matthew • solo_traveller • gb
8
2026-03-22 • via Nuitee
A
Anthony • solo_traveller • gb
8
Clean, good value hotel, friendly staff
2026-03-20 • via Nuitee
G
Goldic • couple • gb
6
Cheap
Pros:

Cheap, without deposits was a £10 deposit for key

Cons:

Cold, mold and hair on the sheets

2026-03-15 • via Nuitee
A
Anil • couple • gb
10
2026-03-14 • via Nuitee
C
connor • couple • gb
1
Wouldn’t let me dog sleep in those beds honestly
Pros:

Nothing so filthy

Cons:

Cleanliness is not there

2026-03-13 • via Nuitee
V
Valery • couple • nl
4
Pros:

Staff was nice, 24/7 reception was nice.

Cons:

Room was not clean at all.

2026-03-12 • via Nuitee
D
David • solo_traveller • gb
8
2026-03-10 • via Nuitee
A
Algirdas • family_with_children • gb
10
2026-03-09 • via Nuitee
R
Rory • couple • gb
10
2026-03-09 • via Nuitee
M
Matthew • couple • gb
5
Got what we paid for
Pros:

Cheap

Cons:

Bit dingy

2026-03-08 • via Nuitee
J
John • solo_traveller • gb
6
2026-03-07 • via Nuitee
A
April • solo_traveller • gb
1
Vile
Pros:

I would not advise anybody to book here..it is disgusting,freezing cold,damp and no signal on tv..so many other things aswell like reception no help at all and very rude so do not waste your time and money..Newcastle has alot to offer but this hotel is a joke and ruins your visit..pics of room wallpaper coming off with damp/piece just covering a missing piece

Cons:

Everything

2026-03-05 • via Nuitee