Grand Concerto Hotel

Hotels
Independent
5.2 (64 reviews)
164-166 Sussex Gardens, London, England, W2 1UD , London , GB

Facilities

Health or beauty spa nearby
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Safe-deposit box at front desk
Smoke-free property
Tours/ticket assistance
Parking (limited spaces)
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Small room size
Cleaning issues

Categories

Cleanliness
4.09
Overall cleanliness was sometimes questioned due to a used bath towel.
Service
6.56
Staff were generally described as friendly and helpful.
Location
7.6
Proximity to Paddington Station was a major advantage.
Room Quality
4.05
Rooms were noted as small and sometimes uncomfortable.
Amenities
5.08
Good amenities overall, but some inconvenience noted with keycard lighting system.
Value for Money
4.54
Rooms are likely not a good value due to size constraints.
Food and Beverage
5.09
Breakfast options were good but not extensive.
Overall Experience
4.56
Generally positive, but significant concerns about room size and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 12:19

Property Description

Experience the elegance and comfort of Grand Concerto Hotel, your ideal retreat in the heart of London.

Modern Amenities
Enjoy complimentary wireless internet access and a selection of 46 stylish guestrooms, complete with flat-screen televisions and private bathrooms featuring top-notch toiletries. Your comfort is our priority.

Convenience at Your Fingertips
Our 24-hour front desk is ready to assist with concierge services, luggage storage, and safe deposit options. Self-parking is available for a hassle-free stay in the bustling city.

Perfectly Located
Stroll to Hyde Park and Kensington Gardens within minutes or explore iconic landmarks such as Marble Arch and Oxford Street, all just a short walk away.

Don't wait; indulge in a memorable stay at Grand Concerto Hotel. Book your escape today!

Important information:

  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

5.2
Based on 64 reviews
Cleanliness: 4.09
Service: 6.56
Location: 7.6
Room Quality: 4.05
Amenities: 5.08
Value for Money: 4.54
Food and Beverage: 5.09
Overall Experience: 4.56
P
Patrick family
6
Pros:

Salle de bain minuscule.

2025-10-11 via Nuitee
M
Margaret
6
Grand Concerto Hotel-not very grand!!
Pros:

Excellent early check in but rooms were very small, no drawers to put underwear etc in, no hook on a door to hang outdoor clothing and not enough hangers on the small wardrobe. Air conditioning was very good. Staff not at all friendly, some didn’t even speak when we said good morning and on check out didn’t say a word! Location was very good as only a 2 minute walk to Paddington station, plenty of shops and cafes in the area and a 5 minute walk to Hyde Park. To say the hotel has only just been refurbished there was an awful lot of dirty marks on the walls and one of our rooms overhead shower squirted sideways so hit you in the face when the door was open and went all over the floor.

2025-10-11 via Nuitee
S
Sylvie
10
Pros:

Tout est parfait. Merci

2025-10-08 via Nuitee
E
Elizabeth
10
Pros:

Funcionários, excelente localização

2025-10-08 via Nuitee
S
Sylvie family
10
Pros:

Le personnel est tres gentil. Bien situé.

2025-10-08 via Nuitee
H
Hayley
10
Pros:

I have been staying in various hotels around Paddington for work and this is by far the best. The lobby was welcoming (and smelt nice!) and the room was super comfortable, bathroom was modern/clean. I will definitely stay here again.

2025-10-07 via Nuitee
L
Leena
8
Pros:

Viemäri haisi kellarissa

2025-10-06 via Nuitee
J
John
10
Pros:

Excellent hotel, close to Paddington station. Small rooms but clean and nice with coffee maker in room

2025-10-04 via Nuitee
R
Rumi
8
Pros:

部屋はとてもキレイでした

2025-10-03 via Nuitee
M
Maximiliano
10
Pros:

Great place to stay close to main station

2025-10-03 via Nuitee
E
Erlend
8
Pros:

Fint hotell som ligger perfekt til, men fikk rom i kjelleren uten vindu. Så det var dårlig luft, fryktelig fuktig og klaustrofobisk.

2025-10-02 via Nuitee
R
Robert partner
10
Pros:

The rooms are small but well equiped,
Fridge, ac, jug, lift.

2025-10-01 via Nuitee
M
Mette
10
Pros:

Skøn beliggenhed tæt på Paddington station med restaurant og food hall lige rundt om hjørnet. Hotellet var nyrenoveret og virkelig pænt

2025-09-28 via Nuitee
W
Wayne family
8
Pros:

The hotel’s proximity to Paddington Station make it an easy choice. Their staff, overall design, & cleanliness will convince you to book them many times over.

2025-09-28 via Nuitee
U
Uriel
10
Pros:

Quarto excelente, boa localização e equipe de primeira. Obrigado.

2025-09-26 via Nuitee
L
Lori
8
Pros:

The room was booked to accommodate 4 adults which it did, however it was in the basement and felt a bit claustrophobic. I might not have booked if I knew ahead of time it was below ground. There was also a used bath towel hanging on the back of the bathroom door. Everything else looked clean and was probably just overlooked but still not a great thing to give you confidence that the room was cleaned properly. The staff was kind and the location great.

2025-09-24 via Nuitee
G
Gordon partner
10
Pros:

Property was great overall. Wonderful location with easy walking access to Paddington Station, lots of dining options, and many sights.

The room was exceptionally small. Nowhere to open or store a suitcase, no drawers, no desk, no chairs to sit in, not even enough room to walk around the bed

2025-09-24 via Nuitee
R
Roberta
10
Boa estadia
Pros:

O hotel é novo ou reformado, muito bem localizado, próximo a Paddington Station e de várias lojas boas e boas lanchonetes/restaurantes. Funcionários muito gentis e prestativos. Quarto pequeno mas reformado, com ótima cama e ducha, cafeteira, único porém foi que meu quarto era no subsolo, não tinha janela. Gostei muito, voltarei com certeza.

2025-09-21 via Nuitee
G
Glenn
10
Wonderful
Pros:

Absolute amazing great friendly check in and out. Really nice place for a weekend away.

2025-09-21 via Nuitee
G
gary w family
10
Pros:

Friendly staff

2025-09-20 via Nuitee