Hôtel Des Arts

Hotels
8.4 (1894 reviews)
Rue J.- L. Pourtalès 3 , Neuchâtel , ch

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Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Public transport tickets
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location
Good value for money
Cons:
Noise from the bar
Limited breakfast options
Hard beds in some rooms

Categories

Cleanliness
8.5
Most reviews highlighted cleanliness, noting rooms were well-kept and spotless.
Service
8.66
Staff were described as friendly and accommodating, with positive interactions reported.
Location
8.81
The location received consistent praise for its proximity to attractions and amenities.
Room Quality
8.26
Rooms were comfortable with good quality beds, although some comments noted issues with sound and layout.
Amenities
7.99
Some amenities were highlighted positively, though there were notes on limitations regarding breakfast.
Value for Money
8.45
Generally perceived as good value for the services and quality provided.
Food and Beverage
8.19
Breakfast received mixed feedback, with some saying it was good, but others felt it was lacking.
Overall Experience
8.37
Overall positive experience with minor complaints noted, aligning well with the average rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:33

Property Description

Modern and Functional Rooms: Hôtel des Arts offers modern and tastefully decorated rooms with all the comforts for a pleasant stay.

Artistic Touch: Enjoy a unique experience surrounded by a selection of modern art prints throughout the hotel, adding a touch of color and modernity to your stay.

Convenient Location and Complimentary Services: Situated just 200 metres from the lake and close to the city center, guests also benefit from a buffet breakfast and a Transport Card for free public transport and museum access.

Book your stay at Hôtel des Arts for a memorable and convenient experience in Neuchâtel!

Important information:

We don't have a private parking but we will give you a badge to park in the blue zone or in the big parking at the end of our street (CHF 10.00 per stay).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 10 per stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for CHF 10 per person per stay when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 16 years old stay for CHF 9 per person per night when using an existing bed.
    Children up to and including 17 years old stay for CHF 9 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1894 reviews
Cleanliness: 8.5
Service: 8.66
Location: 8.81
Room Quality: 8.26
Amenities: 7.99
Value for Money: 8.45
Food and Beverage: 8.19
Overall Experience: 8.37
J
John • solo_traveller • nz
8
Pleased I stayed.
Pros:

Central, well appointed, comfortable bed.

Cons:

Parking is an issue. The hotel has none and paid parking starts from 7am, if you can find one. Bit awkward.

2026-05-08 • via Nuitee
I
Ida • solo_traveller • ch
5
2026-05-07 • via Nuitee
M
Maurizio Schenetti • solo_traveller • it
8
2026-05-07 • via Nuitee
L
Lisa • couple • ch
2
Pros:

Colazione

Cons:

Igiene
- Urina del vecchio cliente sulla tavola del gabinetto
- impronte digitali ovunque
- finestre molto sporche
- vecchio sapone sui contenitori di sapone di doccia e lavandino
- sulla cornice del quadro sembrava esserci una caccola
- pavimento sporco

Abbiamo prenotato un letto matrimoniale.
La nostra camera aveva 2 letti attaccati assieme ma separati. Normalmente in queste situazioni, come minimo, si mette

2026-05-06 • via Nuitee
J
JonBelford • solo_traveller • gb
9
2026-05-06 • via Nuitee
G
Gonçalo • solo_traveller • ch
8
2026-05-06 • via Nuitee
D
Dominique • solo_traveller • ch
8
Une bonne adresse fonctionnelle et accueillante
Pros:

Petit déjeuner excellent et très bel assortiment. Petite chambre suffisante avec une literie confortable. Proximité du lac et des transports publics. Accueil et disponibilité du personnel

2026-05-06 • via Nuitee
M
Marilyne • solo_traveller • fr
9
Week-end
Pros:

Très bien situé en plein centre ville. Personnel très agréable. Petit déjeuner au top.

2026-05-05 • via Nuitee
O
Oussama • solo_traveller • fr
10
2026-05-05 • via Nuitee
S
Silvan • solo_traveller • ch
6
Zentral und sauber
Pros:

Freundliches Personal, sauberes Zimmer

Cons:

Relativ Laut neben der Strasse. Keine Klimaanlage

2026-05-04 • via Nuitee
M
manuel • couple • es
10
2026-05-04 • via Nuitee
G
Giaco88 • solo_traveller • it
8
Pros:

camera essenziale, colazione buona. Locale per le bici disponibile, ma presso un'altra struttura (distante solo pochi metri)

Cons:

la posizione della doccia in camera, è praticamente con vista sul letto e manca un posto per appendere l'asciugamano. Locale per le bici disponibile, ma presso un'altra struttura (distante solo pochi metri)

2026-05-03 • via Nuitee
A
Anne-Sophie • extended_group • ch
3
Enchantée l’année passée, très déçue cette année.
Pros:

La situation géographique, l’amabilité du personnel, la propreté du lieu.

Cons:

Bruyant…. Très bruyant…. Nous sommes rentrés à 1h30, à peine endormis ( vers 3h), un individu a tambouriné sur la porte à côté de notre chambre pendant plus d’1h de temps en frappant de grands coups par moment. On a bien cru qu’il allait défoncer la porte!!
Il criait « j’ai soif », et par la suite on a entendu des gens parler très fort …je pense que cet homme était fortement alcoolisé c’est pourquoi nous n’avons pas trop osé sortir de notre chambre pour lui dire quelque chose.
Nous avons trouvé cher payé la chambre ( j’avais réservé 2 chambres 2 places, venus avec une amie, ma fille et ma nièce et j’ai payé 400.- juste pour dormir) pour y avoir dormi à peine 2heure de temps!
C’est dommage car c’est la 2eme fois que nous résidons dans cet hôtel, le personnel est sympa et l’endroit bien situé et comme nous comptons revenir chaque année à la soirée de la Night nous hésitons fortement à y re séjourner l’année prochaine. Nous avons exposé le souci le matin à la réception, le mr a bien compris et c’est excusé du dommage mais aucun geste n’a été fait de la part de l’hôtel, je trouve cela vraiment dommage.

2026-05-03 • via Nuitee
S
Sebastien • solo_traveller • ch
8
2026-05-03 • via Nuitee
F
Fabienne • couple • ch
8
Bien passé
Pros:

L’emplacement

Cons:

La lumière du couloir passant à travers la porte .

2026-05-03 • via Nuitee
N
Nina • couple • ch
10
Sehr zu empfehlen, ich würde wieder kommen
Pros:

Sehr bequeme Matratze, sehr sauber geputztes Zimmer.
Tolles Frühstück, aufmerksame Mitarbeiter, angenehmes Ambiente

2026-05-03 • via Nuitee
H
Harry • family_with_children • ch
8
Für einen kurzen Trip über das Wochenende sicher eine gute Wahl.
Pros:

Zimmer war hell und sauber. Lage perfekt da sehr Zentral, direkt am See und schnell in der Altstadt und Stadtzentrum. DasFrühstück sehr gut.

2026-05-02 • via Nuitee
C
Connie • extended_group • ph
9
Pros:

Very good location, walking distance to bus stations, funicular, downtown and malls.

2026-05-02 • via Nuitee
F
Fabienne • solo_traveller • ch
7
Cons:

Un peu bruyant à cause du bar de l’hôtel

2026-05-01 • via Nuitee
E
emmanuele • solo_traveller • ch
7
2026-04-30 • via Nuitee