Hôtel Des Arts

Hotels
8.4 (1763 reviews)
Rue J.- L. Pourtalès 3 , Neuchâtel , ch

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Public transport tickets
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great location
Good value for money
Cons:
Noise from the bar
Limited breakfast options
Hard beds in some rooms

Categories

Cleanliness
8.5
Most reviews highlighted cleanliness, noting rooms were well-kept and spotless.
Service
8.66
Staff were described as friendly and accommodating, with positive interactions reported.
Location
8.81
The location received consistent praise for its proximity to attractions and amenities.
Room Quality
8.26
Rooms were comfortable with good quality beds, although some comments noted issues with sound and layout.
Amenities
7.99
Some amenities were highlighted positively, though there were notes on limitations regarding breakfast.
Value for Money
8.45
Generally perceived as good value for the services and quality provided.
Food and Beverage
8.19
Breakfast received mixed feedback, with some saying it was good, but others felt it was lacking.
Overall Experience
8.37
Overall positive experience with minor complaints noted, aligning well with the average rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:33

Property Description

Modern and Functional Rooms: Hôtel des Arts offers modern and tastefully decorated rooms with all the comforts for a pleasant stay.

Artistic Touch: Enjoy a unique experience surrounded by a selection of modern art prints throughout the hotel, adding a touch of color and modernity to your stay.

Convenient Location and Complimentary Services: Situated just 200 metres from the lake and close to the city center, guests also benefit from a buffet breakfast and a Transport Card for free public transport and museum access.

Book your stay at Hôtel des Arts for a memorable and convenient experience in Neuchâtel!

Important information:

We don't have a private parking but we will give you a badge to park in the blue zone or in the big parking at the end of our street (CHF 10.00 per stay).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 10 per stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for CHF 10 per person per stay when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 16 years old stay for CHF 9 per person per night when using an existing bed.
    Children up to and including 17 years old stay for CHF 9 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1763 reviews
Cleanliness: 8.5
Service: 8.66
Location: 8.81
Room Quality: 8.26
Amenities: 7.99
Value for Money: 8.45
Food and Beverage: 8.19
Overall Experience: 8.37
O
Olivier • couple • ch
10
Tout était parfait
Pros:

Nous avons tout aimé ! Le personnel est très sympathique et professionnel, l’hôtel est bien placé, très confortable et propre, un très bon rapport qualité prix.

2026-02-14 • via Nuitee
R
Ruth Schmutzy • solo_traveller • ch
8
Pros:

Die Lage cafemaschine Bett

Cons:

Diese Touristen Karte total mühsam und kompliziert leider konnte mir das Personal nicht gross helfen

2026-02-12 • via Nuitee
S
Sandra • family_with_children • ch
9
Pros:

chambre moderne
café,thé à disposition

2026-02-11 • via Nuitee
C
Cyberto • solo_traveller • ch
8
2026-02-11 • via Nuitee
C
Claire • solo_traveller • fr
10
2026-02-11 • via Nuitee
B
Barbara • extended_group • ch
8
2026-02-10 • via Nuitee
S
sarrasin • solo_traveller • ch
8
2026-02-10 • via Nuitee
G
Gonçalo • solo_traveller • pt
8
2026-02-10 • via Nuitee
A
Ayline • solo_traveller • ch
7
Pros:

L'emplacement pour moi était bien! La literie était confortable.

Cons:

La chambre était plutôt simple et j'ai eu un peu froid.

2026-02-08 • via Nuitee
L
Laura • solo_traveller • it
10
2026-01-31 • via Nuitee
C
Cédric • solo_traveller • fr
10
Pros:

Très bien

2026-01-28 • via Nuitee
G
Gonçalo • solo_traveller • pt
8
2026-01-28 • via Nuitee
M
Marilena • solo_traveller • ch
8
2026-01-27 • via Nuitee
J
James • couple • is
7
Don't make our mistake - there's better options available
Pros:

Great staff, clean room, and quite close to the city centre.

Cons:

- Terrible sound insulation - we could hear every step of our neighbour's morning routine. Some sounds travelled perfectly trough the concrete so that each time the neighbours' toilet was flushed or the shower drain was touched, we heard it as if we were in the bathroom with them. It's a big structural flaw for a space designed for sleep; the night was short. The owners must know about the problem, since earplugs were placed on our table.
- The interiors look like a dentist's practice: white walls everywhere and few warm finishes. It's a shame since it must've been refurbished quite recently.
- Better options available at similar prices : the Beaulac at least has nice views and practically identical prices (and it's a 4 star). A relatively small premium gets you La Maison du Prussien with incredible interiors and a good restaurant. I haven't tried them, but I will if I ever come back to Neuchatel.
- I just don't see how the 8.5 is justified at these prices: maybe the competition is limited. I just thought it would be good to know.

2026-01-26 • via Nuitee
H
Hai Nhu • solo_traveller • ch
8
Pros:

The staff was super nice and even gave me a free room upgrade!

2026-01-26 • via Nuitee
S
Sabine • solo_traveller • ch
6
Pros:

Central proche du lac

Cons:

Mal insonorisé. On entend tout ce qui se passe dans le couloir et les chambres voisines.

2026-01-25 • via Nuitee
L
Laure • solo_traveller • ch
10
2026-01-25 • via Nuitee
B
Barbosa • solo_traveller • fr
1
2026-01-24 • via Nuitee
J
Jean • solo_traveller • ch
10
2026-01-24 • via Nuitee
S
STEPHANE • couple • lu
4
Très déçu
Pros:

Pas grand chose

Cons:

À rénover absolument, mobilier rustique et insonorisation nulle. J’ai passé une mauvaise nuit avant un gros meeting professionnel. Je ne recommande pas du tout si l’on veut être au calme et reposé avant une grosse réunion. De plus les communs sentaient mauvais

2026-01-23 • via Nuitee