Hotel Serra da Estrela

Hotels
8.2 (8392 reviews)
Penhas da Saúde , Covilhã , PT
+351 275 310 300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Variety in breakfast options
Cons:
Heating issues
Unpleasant bathroom smell
Renovation needed for some rooms

Categories

Cleanliness
7.53
The bathroom had an unpleasant smell, indicating potential issues with thorough cleaning.
Service
9
Staff are attentive and helpful, particularly noted for their friendliness.
Location
9.04
The hotel's location is excellent for accessing regional activities and offers magnificent views.
Room Quality
7.49
Some rooms need renovation; issues with heating reported.
Amenities
8.52
Facilities are good but some areas, like the pool, could use refurbishment.
Value for Money
7.98
Generally a good balance of cost to experience, but comfort issues impact overall perception.
Food and Beverage
8.03
Breakfast quality has declined in variety; dining experiences noted as pleasant.
Overall Experience
8
Enjoyable stay but some critical comfort issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 11:10

Property Description

Indulge in Nature's Beauty
Experience the perfect blend of comfort and adventure at Luna Hotel Serra da Estrela. Ski School and Outdoor Activities await just a short drive away, promising year-round excitement. Unwind in style with our Indoor and Outdoor Pools, complemented by free property-wide WiFi.

Charming Accommodations
Relax in rooms adorned with wooden floors, classic furnishings, and modern amenities. Enjoy the convenience of flat-screen TVs, work desks, and elegant en suite bathrooms.

Culinary Delights and Family Fun
Savor local specialties at the Medieval Restaurant or sip on regional wines at the lobby bar. Parents will love the babysitting services while kids enjoy the playgrounds. Book now for an unforgettable stay amidst the stunning natural landscapes of Serra da Estrela!

Important information:

Please note that guests staying on the 24th December under the half board and full board basis have the Christmas supper included.

Please note that the information on the credit card used to make the reservation must match the reservation holder. For prepayment, the credit card used must be presented at check-in. Otherwise, a new payment may be requested.

Please note that the heating pool is only available from 01/10/2025 to 14/06/2026.

The pool is open from 09:00 to 21:30.When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Location

Guest Reviews

8.2
Based on 8392 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8
P
Pedro • couple • pt
10
2026-11-07 • via Nuitee
T
Tiago • couple • pt
8
Pros:

Da vista do quarto e do aquecimento, o hotel consegue manter sempre a mesma temperatura agradavel em todos os locais do hotel.
A piscina interior é muito agradável

Cons:

Apesar do jantar estar muito bom mesmo, gostaria que tivesse uma opção de comer mais local/tradicional

2026-11-07 • via Nuitee
N
NUNO MIGUEL • couple • pt
10
2026-11-07 • via Nuitee
L
Luis • couple • pt
8
2026-11-07 • via Nuitee
A
André • solo_traveller • pt
8
2026-11-07 • via Nuitee
F
fernandes • couple • pt
5
Pros:

O único aspeto positivo da minha estadia foi a amabilidade de quem nos serviu ao pequeno-almoço e da equipa do bar.

Cons:

Fiquei muito desiludida com o atendimento na receção à chegada. Perguntei se havia um quarto um pouco maior e com vista e expliquei que estava disposta a pagar a diferença. O rececionista disse-me que o hotel estava completo, mas mais tarde soube que ainda havia quartos disponíveis. Gostava que tivesse verificado se havia alguma alternativa, porque o quarto que me atribuíram era mais pequeno do que esperava.
Também tivemos problemas com o aquecimento. Tiveram de o ligar várias vezes e, mesmo quando funcionava, o quarto continuava frio. o telecomando televisão também dava problemas: só ligava uma vez em cada dez tentativas

2026-11-07 • via Nuitee
P
Pedro Mateus • couple • pt
7
Para um hotel de 4 estrelas a precisar de algumas melhoras
Pros:

Simpatia do staff 5 estrelas, piscina quente espectacular, decoração muito bonita.

Cons:

Exterior do hotel a precisar de reparos em termos de madeiras já envelhecidas o menu do restaurante so com uma opção de peixe e outra de carne, pelo preço deviam colocar mais opções, colchões já muito gastos

2026-11-06 • via Nuitee
C
Cristina • couple • fr
10
2026-11-06 • via Nuitee
A
anselmo • couple • fr
9
Pros:

Le dinner et son service impeccable la télé marche pas

2026-11-06 • via Nuitee
C
Carlos • couple • pt
8
Pros:

O pequeno-almoço , a piscina aquecida e a localização.

Cons:

A limpeza na zona da piscina não é a mais eficaz. Encontramos vários pensos rápidos no rebordo da parte externa da piscina.

2026-11-06 • via Nuitee
L
Luiz Gustavo • family_with_children • pt
10
Excelente
Pros:

Ar rústico, conforto e pequeno almoço

2026-11-05 • via Nuitee
M
manubf • couple • pt
8
2026-11-05 • via Nuitee
E
Ekaterina • couple • ru
8
Pros:

breakfast, view, parking, paintings on the walls

Cons:

No slippers provided
Mandatory swimming cap for the pool

2026-11-05 • via Nuitee
C
Casal • solo_traveller • br
9
Pros:

Agradável

2026-11-05 • via Nuitee
J
João Paulo • couple • pt
8
um ponto alto a visitar
Pros:

local, piscina, ambiente agradavel do hotel

2026-11-05 • via Nuitee
N
Nuno Miguel • couple • pt
10
Fim de semana soberbo.
Pros:

O pequeno almoço muito bom, a localização boa, mas a cereja no top do bolo foi a piscina de agua aquecida.

Cons:

O wc podia ser actualizado.

2026-11-04 • via Nuitee
A
Ana Teresa • extended_group • pt
10
2026-11-03 • via Nuitee
J
jose • extended_group • pt
10
2026-11-03 • via Nuitee
I
Isabel • couple • pt
9
Pros:

Adorei o pequeno almoço
Gostei da decoração, torna o hotel confortável. Achei a cama um pouco dura

Cons:

Do tamanho do quarto, um pouco acanhado

2026-11-03 • via Nuitee
P
Pedro • extended_group • pt
10
Pros:

Local, pequeno almoço e simpatia

2026-11-02 • via Nuitee