Luna Hotel Serra da Estrela

Hotels
•
Luna Hoteis
8.2 (7735 reviews)
Penhas da Saúde , Covilhã , pt

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Variety in breakfast options
Cons:
Heating issues
Unpleasant bathroom smell
Renovation needed for some rooms

Categories

Cleanliness
7.53
The bathroom had an unpleasant smell, indicating potential issues with thorough cleaning.
Service
9
Staff are attentive and helpful, particularly noted for their friendliness.
Location
9.04
The hotel's location is excellent for accessing regional activities and offers magnificent views.
Room Quality
7.49
Some rooms need renovation; issues with heating reported.
Amenities
8.52
Facilities are good but some areas, like the pool, could use refurbishment.
Value for Money
7.98
Generally a good balance of cost to experience, but comfort issues impact overall perception.
Food and Beverage
8.03
Breakfast quality has declined in variety; dining experiences noted as pleasant.
Overall Experience
8
Enjoyable stay but some critical comfort issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 11:10

Property Description

Indulge in Nature's Beauty
Experience the perfect blend of comfort and adventure at Luna Hotel Serra da Estrela. Ski School and Outdoor Activities await just a short drive away, promising year-round excitement. Unwind in style with our Indoor and Outdoor Pools, complemented by free property-wide WiFi.

Charming Accommodations
Relax in rooms adorned with wooden floors, classic furnishings, and modern amenities. Enjoy the convenience of flat-screen TVs, work desks, and elegant en suite bathrooms.

Culinary Delights and Family Fun
Savor local specialties at the Medieval Restaurant or sip on regional wines at the lobby bar. Parents will love the babysitting services while kids enjoy the playgrounds. Book now for an unforgettable stay amidst the stunning natural landscapes of Serra da Estrela!

Important information:

Please note that guests staying on the 24th December under the half board and full board basis, have the Christmas supper included.

Please note that information of the credit card used to make the reservation must correspond to the holder of the reservation. In case of prepayment, the credit card used must be presented at check-in. Otherwise a new payment may be requested.When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 7735 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8
J
Juan Jose • couple • es
9
2026-04-04 • via Nuitee
R
Rita • couple • pt
5
2026-04-04 • via Nuitee
P
Pedro • family_with_children • pt
8
Pros:

Pequeno-almoço, instalações do bar, localização e vista, conforto dos quartos.

Cons:

Manutenção da piscina durante horário de utilização da piscina. Quartos podiam ser remodelados

2026-04-04 • via Nuitee
L
Laura • couple • pt
9
Pros:

Espaço acolhedor, com várias áreas interiores para relaxar, espaçoso e tranquilo

Cons:

Na primeira noite estava uma barata no quarto, até pedirmos para trocar, e desta vez estava tudo ok.

2026-04-04 • via Nuitee
P
Pedro Rafael Oliveira • couple • pt
9
2026-04-03 • via Nuitee
B
Brito • couple • ch
10
2026-04-03 • via Nuitee
L
Liliana • extended_group • pt
10
2026-04-02 • via Nuitee
P
Paula • couple • pt
5
2026-04-02 • via Nuitee
A
Alexandre • couple • pt
7
2026-04-02 • via Nuitee
H
Hermenegildo • couple • pt
9
2026-04-02 • via Nuitee
J
jose angel • couple • es
9
Pros:

Ubicación en plena Serra da Estrela

2026-04-02 • via Nuitee
V
Vanessa • family_with_children • br
8
Pros:

Proximidade com a Torre

Cons:

Temperatura da piscina aquecida.

2026-04-01 • via Nuitee
M
Marta • extended_group • pt
1
Péssimo!!!
Pros:

Só da simpatia de um dos funcionários da recepção

Cons:

De tudo!! Estão com uma enorme praga de percevejos!!! Em todos os quartos!! A funcionária da recepção foi super arrogante, inclusive fizemos reclamação no livro, não ficámos sequer uma noite, e ela nem nos queria devolver o valor! Sinceramente não tencionamos voltar a este hotel, não mesmo!!

2026-04-01 • via Nuitee
J
José Sousa • couple • pt
10
Pros:

O local é espectacular. Muito limpo recomendo vivamente

Cons:

Nada de mal a apontar

2026-04-01 • via Nuitee
N
Norbert • solo_traveller • it
7
For the price i liked it
Pros:

For the price I paid i cannot complain. Dont expect a true 4 star hotel experience. But again good breakfast included, very nice staff, exceptional view, pool table. Great for the outdoors as well. The hotel itself is charming as well.

Cons:

The food in the restaurant was atrocious. Just dont go there for dinner. Its not included in the price anyways. You have been warned. The hotel is past its best days. A bit sad to see because it really has potential. Everything seems a bit worn down.

2026-03-31 • via Nuitee
P
Paula • couple • pt
5
2026-03-31 • via Nuitee
P
Pedro • couple • pt
8
2026-03-31 • via Nuitee
O
Ofotografo • solo_traveller • es
10
Pros:

Destacaría la ubicación y la limpieza de las instalaciones.

2026-03-31 • via Nuitee
C
Carla • solo_traveller • pt
7
Pros:

Da localização e da piscina interior

Cons:

O Hotel merecia obras de melhoria. Nota-se que já tem bastantes anos, quer na decoração quer no estado de algumas coisas. Acaba por não ser ativo por causa disso.

2026-03-31 • via Nuitee
J
John • family_with_children • gb
8
Great location with good views from the hotel excellent value.
Pros:

Great location to access the mountains

Cons:

All the restaurants were not open

2026-03-31 • via Nuitee