Hotel Serra da Estrela

Hotels
8.2 (8392 reviews)
Penhas da Saúde , Covilhã , PT
+351 275 310 300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Variety in breakfast options
Cons:
Heating issues
Unpleasant bathroom smell
Renovation needed for some rooms

Categories

Cleanliness
7.53
The bathroom had an unpleasant smell, indicating potential issues with thorough cleaning.
Service
9
Staff are attentive and helpful, particularly noted for their friendliness.
Location
9.04
The hotel's location is excellent for accessing regional activities and offers magnificent views.
Room Quality
7.49
Some rooms need renovation; issues with heating reported.
Amenities
8.52
Facilities are good but some areas, like the pool, could use refurbishment.
Value for Money
7.98
Generally a good balance of cost to experience, but comfort issues impact overall perception.
Food and Beverage
8.03
Breakfast quality has declined in variety; dining experiences noted as pleasant.
Overall Experience
8
Enjoyable stay but some critical comfort issues detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 11:10

Property Description

Indulge in Nature's Beauty
Experience the perfect blend of comfort and adventure at Luna Hotel Serra da Estrela. Ski School and Outdoor Activities await just a short drive away, promising year-round excitement. Unwind in style with our Indoor and Outdoor Pools, complemented by free property-wide WiFi.

Charming Accommodations
Relax in rooms adorned with wooden floors, classic furnishings, and modern amenities. Enjoy the convenience of flat-screen TVs, work desks, and elegant en suite bathrooms.

Culinary Delights and Family Fun
Savor local specialties at the Medieval Restaurant or sip on regional wines at the lobby bar. Parents will love the babysitting services while kids enjoy the playgrounds. Book now for an unforgettable stay amidst the stunning natural landscapes of Serra da Estrela!

Important information:

Please note that guests staying on the 24th December under the half board and full board basis have the Christmas supper included.

Please note that the information on the credit card used to make the reservation must match the reservation holder. For prepayment, the credit card used must be presented at check-in. Otherwise, a new payment may be requested.

Please note that the heating pool is only available from 01/10/2025 to 14/06/2026.

The pool is open from 09:00 to 21:30.When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Location

Guest Reviews

8.2
Based on 8392 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8
E
Elisabete • solo_traveller • pt
10
Pros:

Gostei de tudo

2026-09-12 • via Nuitee
E
Esmeralda • solo_traveller • pt
10
2026-09-12 • via Nuitee
G
Gleicy • solo_traveller • pt
8
2026-09-12 • via Nuitee
ângela • family_with_children • pt
10
Estadia estupenda
Pros:

Pequeno-almoço espetacular
A piscina aquecida
O quarto era espetacular, fomos com a nossa filha de 4 anos e o quarto tinha uma porta com uma cama noutra divisão para ela, foi maravilhoso eheh 🥰

Cons:

Nada a apontar

2026-09-12 • via Nuitee
C
Christoph • couple • de
7
2026-09-11 • via Nuitee
E
ESTHER • solo_traveller • es
9
Pros:

El trato del personal super amables ,cercanos ,profesionales ,la ubicación del hotel si buscas tranquilidad ,paz aunque halla ido con niños , y el tiempo en verano ,super fresquito en Agosto

2026-09-11 • via Nuitee
E
ESTHER • solo_traveller • es
9
2026-09-11 • via Nuitee
F
Fernando • solo_traveller • es
9
2026-09-11 • via Nuitee
V
ViniciusMR • solo_traveller • pt
9
Bela Vista
Pros:

A disposição e espaço dos quartos era super cómodos, o café da manhã excelente e o staff muito simpático. E a vista de fora do hotel para a serra da estrela é linda.

Cons:

A piscina parece pequena, a luminosidade do quarto era baixa, e o menu do restaurante, com preço fixo para quem tem crianças, não é acessível .

2026-09-11 • via Nuitee
P
Pereira • solo_traveller • pt
7
2026-09-10 • via Nuitee
J
Jean nicolas • family_with_children • fr
10
Super à refaire
Pros:

Tout le personnel top surtout la personne qui était au snack bar le petit déjeuner au top

Cons:

Ras

2026-09-10 • via Nuitee
A
Aline • extended_group • pt
10
2026-09-10 • via Nuitee
J
JOAO • couple • pt
8
2026-09-10 • via Nuitee
F
Floor ten Dolle • family_with_children • pt
8
2026-09-10 • via Nuitee
J
JOAO • couple • pt
8
2026-09-10 • via Nuitee
K
Kateryna • family_with_children • pt
8
Pros:

Breakfast was great

Cons:

The interior finishes and furniture look dated and worn.

2026-09-10 • via Nuitee
L
Lurdes • couple • pt
6
2026-09-10 • via Nuitee
P
Pascale • couple • fr
8
Hôtel très agréable, propre et belle literie avec jolie piscine. Restaurant médiéval à éviter...
Pros:

Literie très confortable. Petit déjeuner parfait.

2026-09-10 • via Nuitee
R
Ricardo • solo_traveller • pt
8
Pros:

Do pequeno almoço e da localização

Cons:

Da limpeza, tinha muito pó e um par de meias debaixo da cama. O wc não estava bem limpo.
A localização do quarto era muito feia, para as traseiras e a televisão está colocada ao lado da cama!
Pela minha experiência este hotel devia apenas ter 3 estrelas!

2026-09-10 • via Nuitee
L
Lurdes • couple • pt
6
2026-09-10 • via Nuitee