Hotel Casa del Marqués

Hotels
Cantón, 24 , Santillana del Mar , ES

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
Garden
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Review Highlights

Pros:
Beautiful hotel
Friendly staff
Excellent location
Spacious and clean rooms
Delicious breakfast
Cons:
Some guests mentioned temperature issues in the hotel

Categories

Cleanliness
9.33
Customers frequently mention that the hotel is very clean and well-maintained.
Service
9.8
The staff received high praise for their friendliness and attentiveness.
Location
9.84
Guests highlight the perfect location, central and convenient for exploring.
Room Quality
9.29
Rooms are described as spacious and comfortable, matching the hotel's promotional photos.
Amenities
9.32
Amenities are noted positively, particularly the breakfast offering.
Value for Money
9.28
Guests feel they received good value for the quality of the hotel.
Food and Beverage
9.33
Reviews commend the quality and variety of the breakfast.
Overall Experience
9.8
Overall experiences have been exceptionally positive, leading to high recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:43

Property Description

Historic Charm: Stay at the former residence of the ‘Marquis of Santillana’ and experience the enchanting history of our 15th-century building, now transformed into a luxurious 5-star hotel.

Unique Architecture: Admire the grandeur of the original oak staircase, crafted from a single tree trunk, which greets you as you enter. This architectural masterpiece adds a touch of elegance to your stay, blending seamlessly with modern amenities for a truly unforgettable experience.

Luxury Redefined: Revel in the perfect harmony of luxury, tradition, and comfort throughout our fully equipped hotel. From the historical charm to the latest facilities, every detail has been thoughtfully curated to ensure a remarkable stay.

Book now to immerse yourself in the rich history and unparalleled luxury of our exquisite hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDR

Location

Guest Reviews

Cleanliness: 9.33
Service: 9.8
Location: 9.84
Room Quality: 9.29
Amenities: 9.32
Value for Money: 9.28
Food and Beverage: 9.33
Overall Experience: 9.8
E
ENRIQUE • couple • es
10
2026-10-24 • via Nuitee
M
Mera C • extended_group • us
6
Terrible Stay!
Pros:

Location, beautiful garden

Cons:

My room was uncomfortably cold. When I brought this to the attention of the receptionist before leaving for dinner, she assured me she would go up and turn on the heating. Upon returning, the room remained cold, but I assumed it was simply taking time to warm up due to the room key control. I went to bed expecting the temperature to rise, but instead woke up at 2:00 AM shivering and was completely unable to sleep for the rest of the night. The situation was made worse the following morning. When I brought the issue to the management, the staff member initially admitted she had not gone to my room, but then proceeded to claim that she never promised to go up to my room. A senior staff dismissed this as a language barrier. The dishonesty and disregard for guest comfort are unacceptable. I request a review of this matter and appropriate compensation for a sleepless night.

2026-10-24 • via Nuitee
A
Abdon • solo_traveller • co
10
Hotel con gran encanto
Pros:

todo. Es un hotel con encanto. El desayuno muy moderado. Del resto gran estancia

2026-10-23 • via Nuitee
C
Christian • couple • ca
9
2026-10-23 • via Nuitee
R
Rafael • couple • pr
10
2026-10-21 • via Nuitee
L
Luisana • couple • pr
10
2026-10-21 • via Nuitee
O
OLIVIER • couple • ch
9
2026-10-20 • via Nuitee
H
Helen • couple • gb
10
Antonio is an absolute legend!
Pros:

Fantastic location, beautiful courtyard garden, the most comfortable bed imaginable and superb hospitality delivered by a professional and charming team

Cons:

Nothing

2026-10-20 • via Nuitee
S
Sten • couple • se
10
2026-10-20 • via Nuitee
R
Rupert • family_with_children • de
10
2026-10-15 • via Nuitee
J
javier • couple • es
10
Todo perfecto
2026-10-14 • via Nuitee
L
Luis jorge • couple • mx
10
excelente!!!
Pros:

UBICACION Y DESAYUMNO NO PODRIAN ESTAR MEJOR,,,,EL SERVICIO DE TODOS , EN RECEPCION, EN RESTAURANT, ETC ,,EXCELENTE!

Cons:

Seria mejor tener el control del aire acondicionado en la misma habitacion,,,,no funcionno adecuadamente...

2026-10-14 • via Nuitee
P
Peter • extended_group • gb
10
A really exceptional hotel at a very reasonable price and wonderful staff who could not do anything more.
Pros:

Outstanding staff, outstanding facilities, outstanding location. Beautiful decor and exceptional attention to detail.

Cons:

Absolutely nothing

2026-10-13 • via Nuitee
L
Lareine • extended_group • gb
9
Great location and fab hotel
Pros:

The hotel was well located in the centre of the old town with great rooms. we chose a room with balcony which was spacious and comfortable. There is private parking, though it is limited and access is from the rear of the property. The hotel has great historical interest
We were able to walk out the front of the hotel onto a picturesque pedestrianised street.
Breakfast choices were a full breakfast - buffet style, or express breakfast (11 euros) which was mainly coffee/tea and toast and a pastry/croissant, which really was all we wanted

Cons:

Couldn't really fault it. Maybe a little overpriced. They don't serve dinner.

2026-10-13 • via Nuitee
S
Sergi • solo_traveller • es
10
Pros:

Gran atención del personal en concreto el señor que nos enseñó el aparcamiento y nos hizo unos cócteles.

2026-10-11 • via Nuitee
N
Nathalie • couple • fr
10
Très bel hôtel au personnel accueillant
Pros:

Belle chambre confortable, accueil chaleureux et salons avec de belles cheminées allumées en fin de journée. Emplacement idéal pour visiter cette belle ville médiévale.

2026-10-11 • via Nuitee
M
Melanie • couple • es
10
2026-10-08 • via Nuitee
A
Anne • extended_group • us
10
Wish we had stayed longer in this beautiful and welcoming hotel!
Pros:

What a beautiful hotel! I felt like I stepped back in time, but with modern conveniences. The rooms and beds were very comfortable - we loved our little covered terrace with table to take our morning coffee! Antonio was the best! He helped me park the van, then took our bags and gave me excellent recommendations for restaurants around town and also for our travels outside Santillana. The next morning his smile greeted us at breakfast and later served us the best gin and tonics!

Cons:

I could have used specific driving instructions to find the parking area in the back - it was very difficult to find.

2026-10-07 • via Nuitee
B
brightdaytocome • solo_traveller • cn
10
Good location
Pros:

Good location to visit the village

2026-10-07 • via Nuitee
B
Brian • couple • gb
9
2026-10-07 • via Nuitee