Hotel Vaneau Saint Germain

Posizione pulizia

Le confort de la chambre

L'emplacement est très bien .la jeune femme à l'accueil la journée était très sympathique .

スタッフは親切

I chose the hotel because of its good central location and the inviting photos of the cozy rooms. In that respect, I was not disappointed. The location is excellent for quick sightseeing and allows for a safe walk back to the hotel even in the middle of the night, and the room itself was pleasant.
What came as an unpleasant surprise, however, was the major renovation currently taking place in the hotel, about which no one informed us in advance and for which no one apologized upon arrival. The receptionist, after finishing her cigarette outside the building, limited herself to a factual listing of the inconveniences we would have to deal with during our stay (no access to the elevator, breakfast served several streets away in another hotel). I would also add: dirty corridors and dust in the air.
The condition of the hotel made me glad that I had booked it for only one night. I am attaching photos, including those from breakfast, which my sister and I went to before 8 a.m., only to find an almost empty stand and no bread available. After an hour (!) spent having coffee and cereal, a baguette and two croissants were finally brought out. To be fair, toast bread was available.
I can imagine that a stay at the hotel could be enjoyable when it is not undergoing renovation, because it certainly has potential. However, having to stay there during extensive renovation works without any prior notice and at the normal price is, in my opinion, an absolute faux pas.

We booked this hotel directly because of its location and the elevator, as I was travelling with my mother-in-law and we both have knee injuries.

Check-in was very unpleasant. The employee insisted we had not paid anything and tried to charge us the full amount again, despite €238 already being debited from my card on 11 February. He repeatedly claimed it was only a warranty hold. Only after I showed my bank statement did he realise he was mistaken. No apology was offered, and the room keys were banged on the counter in a very passive-aggressive way.

We were also not informed before arrival that there were works in the building and that the elevator was not functioning. Given our situation, this was critical information and we would not have chosen this hotel had we known.

Overall, very disappointing considering the high price paid.

Posizione

Die Zimmer waren geräumig und nett...Die Betten sehr bequem und gemütlich

Easy check in , amazing staff, spacious room

La chambre est spacieuse pour Paris

positive.. hotel well situated and room agreeable and clean… the lady cleaner did a very good job
problem.. the lift was out of order and it was very difficult climbing up and down to the third floor..

Unfortunately, our stay was far below expectations.

• Renovation without prior notice: The hotel was under construction — elevator not working, dust in common areas, even a leak on the staircase. The room floor was dirty and sticky. Guests should have been informed in advance.

• Uneven and unprofessional service: The daytime receptionist who welcomed us was kind and transparent about the situation. However, the night receptionist at checkout was extremely rude. We arrived with assistance for our six large suitcases, but at departure we were told no one could help us. His response was dismissive and unprofessional, suggesting we complain to management if we had a problem.

• Breakfast relocation and unequal treatment: Breakfast was relocated to another hotel due to renovations. The quality was poor, with limited options and minimal replenishment. We also observed different treatment toward French guests, who received warm croissants served at their tables, while we had to take cold options from the buffet. On our last morning, although we had paid for breakfast, we could not use it because we had an early flight and the additional displacement would have caused delays.

• Room comfort issues: Strong smell of fresh paint, weak lighting (one main bulb burned out), extremely small bathroom, and overall lack of comfort.

The hotel may be renovating its facilities, but it was clearly not prepared to operate properly during construction. Transparency and professional service are essential.