Hotel Girassol - Suite Hotel

Our stay at Hotel Girassol was a shock right from the moment we arrived. Apart from the good food and 3–4 helpful staff members, this hotel was a complete disaster for our family.

Unprofessional Reception & Failed Room Service
Check-in was cold and unwelcoming. The receptionist spoke very poor English, handed us the meal schedule, mentioned the tourist tax, and that was it. No "welcome" or basic information.Our room had two single mattresses pushed together and an extremely small sofa bed. Since our child sleeps with us, we requested a room change to avoid the gap between the mattresses. Another receptionist, Xavier, explained (unprofessionally, with his hands in his pockets) that they would place a double topper on the bed the next day to solve the issue, as housekeeping was unavailable at 7 PM. Nothing happened the next day. I called, and another receptionist promised to fix it. On the third day, the maid arrived with two single toppers, which solved nothing. When I explained the issue, she told me to call reception again. I ended up talking to the first receptionist, who simply replied with a dismissive "Okay, ma'am." In the end, nothing was fixed, and we never received an apology.

The Pool NightmareWe booked this hotel specifically for two features: the heated pool (as it was late May and the weather was cool) and the in-water sunbeds.The Restriction: Upon arrival, we were told that the heated pool is strictly adults-only. Because we had a child, we were forced to use the freezing cold pool.

Chemical Damage: The pool water completely ruined our swimwear, leaving permanent yellow-green stains that will not wash out. Worse, our child—who spent hours in the water—came out with yellow-green stained skin every single time! We were not the only guests affected by this. When we complained, the staff dismissively showed us their chlorine levels and claimed it was "fine." It clearly contained an unsafe amount of copper or poor chemicals.

Poor Hygiene & Cleanliness
At breakfast, the water glasses were repeatedly dirty, covered in leftover orange pulp from previous use. Finding a clean glass was nearly impossible.The rooms are extremely dated. Cleanliness was poor from day one—the room was dusty, and the toilet was not properly cleaned before our arrival. Daily housekeeping consisted only of making the bed and quickly wiping the mirror and sink.

Conclusion: The food was good (though not very diverse), but it does not make up for the outdated rooms, terrible service, and chemical hazards in the pool. We absolutely do not recommend this hotel for families with children.

Just back from another fantastic holiday, absolutely no complaints. All the staff were warm and welcoming as always, especially with our little girl! Can’t wait to be back in October to see you all again.

ottima posizione, ottima e varia colazione, camera spaziosa e confortevole. Per questione di tempo non abbiamo usufruito dei servizi relativi alla piscina e spa

This is a smaller hotel, very boujee. No issues with sun loungers and pool areas clean and well laid out. Communal areas had an older clientele feel as was the evening entertainment. Library room is a lovely bonus.
The all inclusive isn’t the best, after breakfast you cannot get a drink before 11am by the pool and inside bars don’t open until 6pm. The lunch and evening meal options were adequate but not much variety or choice across the week. I wouldn’t say the all inclusive option or the food was 4 star.
Location is perfect, easy access to main Funchal area and the forum.

We have been to the girassol for many years and twice a year,staff from the bars,restaurant and reception are fantastic and we get greeted with a smile everytime,see you all again in October obrigado girassol

What can I say PERFECT, the staff are amazing so friendly and welcoming
The rooms are comfortable and the shower is good , we had a suite room 508 overlooking the pool and see views there are 2 pools an adult one perfect lots of beds no getting up early to bag a bed
We were bed and breakfast which you had ample choice full English , fresh fruit bowl pastries breads ham cheese salad , I can’t comment on all inclusive food but I did speak to people and they were all happy with what they had
There is a lot of alcohol premium drinks larger is good
And yes we will definitely go back
Now a few tips for you
Women don’t bother with heals all locals wear is trainers or sandals not wedges
The pavement is uneven and a bit slippery
The tapas restaurant next door is amazing we went there twice
So out of the hotel turn left and this will take you to harbour and old town about a 25 minute walk , turn left a few bars and restaurants
Excisions we went whale and dolphin watching also climbed stairway to heaven mountain superior views but a hard climb

A localização, a limpeza , a piscina, a prestabilidade dos funcionários.

Hotel bardzo czysty ,trochę do odświeżenia ale lokalizacja idealna .Parking w hotelu,płatny ale bardzo pomocny .Śniadania bardzo dobre ,obsługa przesympatyczna .Pokoje bardzo czyste.Widoki z 11 piętra piękne.

Nous avons passé un super séjour dans l'appartement. Le rooftop est top ! L'appartement l est super bien situé pour les randonnées et la plage est à 5min en voiture. Il y a une marina avec des restaurants et un super marché. Merci à Jorge pour son accueil et sa gentillesse.

excellent we have been to your hotel for a number of years and have always found it is still excellent

An excellent hotel in a great location. The bedrooms are nice and big with an excellent bathroom. The hotel is very clean. The self service breakfast is very good. It is situated on the main bus route into Funchal or you can walk in twenty minutes.

First class and if could give more than 5 would be many more. All staff caring and helpfuk, rooms and facilities excellent quality. Food was well presented and made, bars good and well stocked. Didnt use pool as tad cold but next time!!

Good value overall and well worth standard grading - recommended for peaceful and relaxing time.

Good location, nice staff, good breakfast buffet.
It says parking is available, but upon arrival- only 10 spots a day… first come first serve for $10/day.

Close to restaurants, water, transportation

Gute Lage , Zimmer waren ok wenn man darin nur schlafen will

La literie, le calme, la vue (chambre vue sur mer au 8eme étage), la proximité avec toutes les commodités, le petit déjeuner, l’accueil du personnel