Hotel Ares Milano

Colazione non di ottima qualità e poco varia. Stile da rimordernare ma pulito.

Bad customer service

Les petits déjeuners ne vont pas forcément la peine.

the pillow cases smells bad, it was not changed

and I didn't sleep well

On est arrivé vers 10h à l’hôtel en voiture
On a pu s’enregistrer.
On a garé notre voiture. Légèrement entre le bâtiment d’à côté et l’hôtel caméra capter jus te lent le bâtiment de l’hôtel du coup on s’est garé normal sachant qu’il n’avait pas proposé le garage on est parti se balader en train Verone après Milan .
On est rentré vers 21 heures . On a trouvé la voiture vitre cassé ils m’ont pris ma valise et cabas avec mes affaires de toilettes je me suis retrouvée j sans habits caméra de l’hôtel n’a rien capté on est parti porter plainte à la police enregistrer et en devait attendre Sans plus . Juste prévenir ce quartier ne pas garer sa voiture le lendemain on avait vu plein de de bout verres de vitres sur le trottoir on était pas les seuls on était déçu par les personnes de l’hôtel.
Voilà.

Lack of flexibility and support during an emergency

Unfortunately, my experience with this hotel was disappointing, particularly regarding the lack of flexibility and understanding in an exceptional situation.

A colleague of mine had his flight cancelled due to widespread airspace disruptions across Italy and was left stranded early in the morning. As I was checking out later that morning, I asked whether he could stay in my room for approximately six hours, until my checkout time, so that he would not be left without shelter while trying to arrange alternative travel.

The receptionist refused, explaining that the law did not allow an additional person to stay in a single room. While I understand that hotels must comply with regulations and their own policies, I was disappointed by the lack of willingness to explore any practical solution in such an unusual and unforeseen situation. As a result, we ended up paying an additional €100 for another room for my colleague for only 6 hours.

He was accommodated in what the hotel referred to as an "emergency room". Although the room was clean, it had a noticeable mouldy smell, which made the experience even less satisfactory.

Unfortunately, there was also an issue with the invoice for the specific room. When I requested an invoice for the additional room, the necessary company billing details were not requested, and I was issued only a standard receipt. Consequently, I am now unable to claim reimbursement for this expense through my company.

I appreciate that hotels must follow rules and procedures, but I would have expected more empathy, flexibility, and assistance when dealing with an emergency caused by circumstances entirely beyond our control and that affect the whole country. The overall experience left me disappointed, not only because of the additional expense but also because of the lack of support and the subsequent administrative inconvenience.

Stanze da ristrutturare

It was not possible to drink the tap water so it would have been helpful to be able to buy water at the hotel, even a vending machine would have been useful. The breakfast was a little limited with no hot food options but what was available was nice.

Nem volt vízforraló a szobában. A reggeli választék nem túl változatos, nincs sok egészéges választás, sok az ultra feldolgozott étel. Alternatív tej sincs.

Bagno un po' piccolo