Hotel Santa Faz

Hotels
8 (1337 reviews)
Santa Faz, 18 , Benidorm , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Overall decent experience
Cons:
Noisy rooms
Cleanliness issues
Tired hotel appearance

Categories

Cleanliness
6.89
Several reviews noted poor maintenance and issues with cleanliness.
Service
8.86
Staff received positive feedback for their helpfulness and friendliness.
Location
9.4
Location received consistent praise for being excellent.
Room Quality
6.35
Rooms described as tired, with complaints about noise and furniture condition.
Amenities
7.88
Missing amenities like kettles and some issues with air conditioning noted.
Value for Money
7.84
Value perceived as acceptable but some reviews questioned quality.
Food and Beverage
8.39
Food quality received some praise, though breakfast quality mentioned as poor.
Overall Experience
8.36
Overall experience mixed, but some enjoyed their stay despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:42

Property Description

Prime Location near Beaches
Hotel Santa Faz boasts a prime location just steps away from Benidorm’s famous Levante and Poniente Beaches, offering guests the perfect seaside getaway.

Comfortable Rooms with Modern Amenities
Each air-conditioned room at Hotel Santa Faz features a private balcony, satellite TV, work desk, and free WiFi, ensuring a comfortable and convenient stay for all guests.

Convenient Services and Facilities
Guests can take advantage of services such as bicycle and car rental, tourist information, and ticket reservations at the 24-hour reception. Additionally, the hotel offers an express check-in and check-out service for added convenience.

Experience the best of Benidorm at Hotel Santa Faz - book your stay now for a memorable beachside retreat!

Important information:


Guests are kindly requested to inform the hotel in advance of their estimated time of arrival. This can be noted in the Comments Box during booking or by contacting the hotel using the contact details found on the booking confirmation.

The hotel reserves the right to pre-authorize the amount of the first night as a check on the validity of the credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALC

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 10.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1337 reviews
Cleanliness: 6.89
Service: 8.86
Location: 9.4
Room Quality: 6.35
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 8.36
J
jolanda • family_with_children • nl
9
Pros:

Dicht bij het strand

Cons:

Niets

2026-02-10 • via Nuitee
O
Olena • couple • ua
7
2026-01-26 • via Nuitee
J
José • couple • es
6
2026-01-21 • via Nuitee
J
jose antonio • family_with_children • es
8
2026-01-21 • via Nuitee
M
Monika • extended_group • no
8
Veldig bra beliggenhet. God service, både når vi ankom om natten og ellers.
Pros:

Frokosten var helt grei, men grovt brød og knekkebrød savnet vi. Utsikten var dårlig, så rett i bygningen på andre siden av gata og til sidene for samme bygning. Ingen havutsikt eller utsikt over byen.

Cons:

Vannkoker manglet når man vil ha morgenkaffe før frokost og kaffe ellers ved opphold på rommet. Hårføner spurte vi etter og det fikk vi.
Aircondition gikk ikke lenger enn til 19 gr, og tynt laken var lite når det er 7-8 gr på natten. Men vi ba om pledd/teppe og det fikk vi 👍

2026-01-20 • via Nuitee
P
Patrick • solo_traveller • gb
9
Nice hotel but spoilt by noisey fiestas !
Pros:

A good welcome ,clean room and bathroom.

Cons:

Sleep disturbed by very loud fiesta music and fireworks into early hours !

2026-01-20 • via Nuitee
M
Maeve • couple • gb
9
Fantastic
Pros:

Brilliant Location in the Old Town. Very reasonably priced. Staff excellent from reception to servers to cleaners.

Cons:

only on fault they really do need more English speaking tv channels.. even a news one

2026-01-20 • via Nuitee
M
Martin • couple • es
7
Pros:

El personal super majo en todo momento

Cons:

Se escucha todo de las demás habitaciones,por la noche escuchabas a la gente llegar de fiesta y todo lo que hacia en las habitaciones. no habia escobilla del baño

2026-01-19 • via Nuitee
R
Raes • family_with_children • be
8
Enorm respectvol behulpzaam opgevangen geweest door receptie hebben we een heel goede nacht gehad
Pros:

Het ontbijt was ruim met voldoende keuze en lekker

Cons:

misschien iets meer grotere tassen voor cappuccino en grote koffie's

2026-01-19 • via Nuitee
J
José David • family_with_children • es
9
Pros:

Amabilidad personal

2026-01-19 • via Nuitee
V
Vladislav • couple • es
8
Hotel muy bueno por precio que hay, lo único que le falta un poco el mantenimiento.
Pros:

La ubicación perfecta, playa a dos minutos andando. Personal atento y muy amable

Cons:

Las paredes sucias, parece que alguien las ha pateado. Aislamiento pésimo, se escucha perfectamente lo que hablas vecinos.

2026-01-19 • via Nuitee
J
Julio • couple • es
7
2026-01-19 • via Nuitee
M
Menfil amilcar • family_with_children • es
9
Exelente
2026-01-19 • via Nuitee
R
Rebecca • couple • it
7
ci siamo trovati bene per quanto riguarda la posizione, era molto centrale la sera c’erano un po’ di rumori ma essendo i
Pros:

la posizione

Cons:

il fatto che le lenzuola venissero cambiate ogni 4 giorni nonostante ci fosse sabbia essendo stati al mare, se le volevi cambiate prima dovevi pagare 10€ a cambio !!

2026-01-19 • via Nuitee
B
Benavides Portilla • solo_traveller • pe
10
2026-01-19 • via Nuitee
S
Sergio • family_with_children • es
10
2026-01-19 • via Nuitee
B
Belén • extended_group • es
9
2026-01-18 • via Nuitee
K
Katarzyna • extended_group • pl
8
2026-01-15 • via Nuitee
I
ian • family_with_children • gb
5
Pros:

Location is excellent in the old town. Very friendly, efficient and helpful staff.

Cons:

Paper thin walls. Out of three nights only had one good night's sleep.

2026-01-14 • via Nuitee
G
Gustavo • family_with_children • es
10
Pros:

La ubicacion

Cons:

Que cuandl sali de la habitacion habian toallas por la escalera

2026-01-08 • via Nuitee