Hotel Santa Faz TRG

Hotels
8 (1420 reviews)
Santa Faz, 18 , Benidorm , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Overall decent experience
Cons:
Noisy rooms
Cleanliness issues
Tired hotel appearance

Categories

Cleanliness
6.89
Several reviews noted poor maintenance and issues with cleanliness.
Service
8.86
Staff received positive feedback for their helpfulness and friendliness.
Location
9.4
Location received consistent praise for being excellent.
Room Quality
6.35
Rooms described as tired, with complaints about noise and furniture condition.
Amenities
7.88
Missing amenities like kettles and some issues with air conditioning noted.
Value for Money
7.84
Value perceived as acceptable but some reviews questioned quality.
Food and Beverage
8.39
Food quality received some praise, though breakfast quality mentioned as poor.
Overall Experience
8.36
Overall experience mixed, but some enjoyed their stay despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:42

Property Description

Prime Location near Beaches
Hotel Santa Faz boasts a prime location just steps away from Benidorm’s famous Levante and Poniente Beaches, offering guests the perfect seaside getaway.

Comfortable Rooms with Modern Amenities
Each air-conditioned room at Hotel Santa Faz features a private balcony, satellite TV, work desk, and free WiFi, ensuring a comfortable and convenient stay for all guests.

Convenient Services and Facilities
Guests can take advantage of services such as bicycle and car rental, tourist information, and ticket reservations at the 24-hour reception. Additionally, the hotel offers an express check-in and check-out service for added convenience.

Experience the best of Benidorm at Hotel Santa Faz - book your stay now for a memorable beachside retreat!

Important information:


Guests are kindly requested to inform the hotel in advance of their estimated time of arrival. This can be noted in the Comments Box during booking or by contacting the hotel using the contact details found on the booking confirmation.

The hotel reserves the right to pre-authorize the amount of the first night as a check on the validity of the credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALC

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 10.50 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1420 reviews
Cleanliness: 6.89
Service: 8.86
Location: 9.4
Room Quality: 6.35
Amenities: 7.88
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 8.36
Y
YREPRAC • extended_group • es
7
Pros:

La ubicación

Cons:

Camas muy muy muy poca luz en el baño

2026-05-15 • via Nuitee
N
Nicky • extended_group • gb
8
Good value for money
Pros:

The staff were very friendly, excellent customer service from the moment we arrived, carrying our cases up the stairs and seeing if we knew the area. The 2 rooms we had were spotlessly clean.

Cons:

Our initial room had a shower that was so small, I couldn't get in it, so we had to change rooms for a walk in shower. Our initial room had a fabulously big balcony with the sun in the afternoon. Our new room had a tiny balcony on the colder side of the hotel. The contentental breakfast was ok, but the English left a lot to be desired.

2026-05-14 • via Nuitee
G
George • solo_traveller • gb
5
2026-05-13 • via Nuitee
L
Lesley • solo_traveller • gb
10
Pros:

Everything

Cons:

Nothing

2026-05-12 • via Nuitee
V
Vanessa • couple • gb
8
Great little break, very reasonably priced, would definitely return.
Pros:

Very convenient position, basic, but clean hotel, with lovely staff.

Cons:

The balcony doors did not close properly and were not good at eliminating noise.

2026-05-11 • via Nuitee
J
jose • solo_traveller • es
6
2026-05-11 • via Nuitee
G
Guina Morales • family_with_children • es
9
Pros:

La ubicación, estaba cerca de todo

Cons:

La verdad es q no puedo decir nada q no me gustase,

2026-05-11 • via Nuitee
S
Stephen • solo_traveller • es
8
Great place!
Pros:

Fantastic location right in the old town. Really friendly and helpful staff. I had breakfast and dinner included and it was great. It's good value for money.

Cons:

The area is noisy at night and the walls are thin too, so noise penetrates from room to room. Take ear plugs.

2026-05-11 • via Nuitee
H
Herraiz fernandez • solo_traveller • es
10
Pros:

La ubicación perfecta y la cama super grande 🙂

2026-05-05 • via Nuitee
M
Marzia • couple • it
8
2026-05-05 • via Nuitee
B
Bassett • solo_traveller • es
8
Good for the price
Pros:

Price including breakfast is good

Cons:

No fridge or free safe in room. Rooms very dated

2026-05-05 • via Nuitee
P
pedro javier • couple • es
9
Puente
Pros:

La situación y el personal

Cons:

Mejorar algunos detalles

2026-05-05 • via Nuitee
M
Manuel • extended_group • es
9
2026-05-04 • via Nuitee
P
Patricia • couple • es
6
Pros:

estaba limpio y tenía terraza

Cons:

no tenía nevera y solo un jabón q no hacía espuma a saber si estaba muy mezclado con agua o algo

2026-05-03 • via Nuitee
V
Varga • solo_traveller • hu
10
Pros:

Kicsi de felszerelt szoba. Finom reggeli és vacsora, nagyon jó elhelyezkedés. Pár éjszakàra tökéletes választás volt.

Cons:

Nem volt ilyen.

2026-05-02 • via Nuitee
M
María pilar • solo_traveller • es
8
Excelente ubicación
Pros:

La amabilidad del personal, la ubicación

Cons:

Se oía bastante el ruido de las habitaciones cercanas

2026-05-02 • via Nuitee
P
Paula • solo_traveller • gb
4
Weekend away, perfect location, hotel is tired.
Pros:

The staff were exceptional, very pleasant and helpful. Listened well to our issue with the noise from other guests. Breakfast was great, nice choice and fresh.

Cons:

The room was 502, the only room with a key, this room seemed to be like an additional pair room. The beds were very uncomfortable, a small double pushed up to the wall and a single with a very lumpy mattress. No where to place a drink or phone whilst in bed. The lighting was dreadful we had two small lamps on the wall, no other lighting in the main room. The tiniest TV I've ever seen in a hotel, it was the size of a large tablet!
No amenities in the room, such a hairdryer, and fridge, tea and coffee would be nice but not essential for a short stay.
Cleaning was not up to scratch, lots of hairs on the floor in and around the bathroom. The shower unit was extremely small, cube style which you needed to wedge yourself in and out.
You could hear everything from the room and bathroom next door.
The terrace area is lovely, but wasn't clean, it was very grumpy.
We felt this room was possibly used for staff and not paying guests, as initially our room was on the 2nd floor according to the email I received. The hotel from our experience needs an update, it is very reasonable but improvements could be made to bring it up.

2026-05-01 • via Nuitee
C
Claret • couple • es
4
Bien para una estancia muy corta.
Pros:

La ubicación es perfecta! El personal muy atento. Carlos el sr de recepción 10/10

Cons:

Las instalaciones un poco deterioradas, grifos oxidados, no había agua para ducharte durante 2 horas (estaban arreglando una tubería), el jabón del baño (mejor llevarse el suyo personal), se escucha todoooo lo que pasa fuera de la habitación.

2026-04-29 • via Nuitee
N
Nieves • solo_traveller • es
9
Un poco decepcionada con la decoración ,pero encantada con el servicio.... volveremos....!
Pros:

El trato del equipo fue extraordinario, y nos sentimos como en familia. Tanto el Ceo, como Carlos y Rafa en recepción y el chef, son extremadamente amables y serviciales. Aunque es un hotel antiguo y se está renovando, aún carece de cierto mobiliario. Pero la estancia no ha podido ser más grata. La ubicación es privilegiada, a un paso de ambas playas, y el personal de limpieza muy eficiente. Desayuno y cena son bufet , el cual no es el del Meliá, pero todo está bueno y es suficiente. Animo a la gente a que lo pruebe en sus vacaciones o viajes.

Cons:

Únicamente los muebles escasos y decoración de la habitación, pero para dormir suficiente, y la mejor oferta en relación calidad/precio.

2026-04-27 • via Nuitee
A
Antonio • extended_group • es
10
Pros:

La ubicación excelente y el personal muy amable y atento

Cons:

Creo que todo estaba muy bien, pero deberían tener más variedad en el menú

2026-04-27 • via Nuitee