East Sussex National Hotel, Golf Resort & Spa

The swimming pool was very cold, the rooms heater didn’t heat the room, slept in clothes and two duvets, breakfast in the morning was cold and generally just not great. We always strip our beds to help the staff when we leave, the sheets were clean but the mattress protector underneath was full of dark hairs (were blonde) and stains. The room we were in was clearly the cheaper ones, wobbly tile on the floor, stained grout, broken bath panel. The bedroom was clean and a nice size but almost the furthest away so a long walk to get anywhere. Overall it was nice to had some time away for our anniversary but it was very disappointing compared to other places We’ve been previous years

The main issues with our stay were poor communication between staff regarding our extended booking, which resulted in us being asked to leave our room and wait for the new one, along with a rude attitude from the morning reception team. The second room, which cost £60 more, was disappointing — there was no hot water, the shower was dated, and the bed (two singles pushed together) was uncomfortable. We were also let down by our meal at Hunnington Grill, where the recommended tomahawk steak was chewy and largely inedible, and the £9 discount offered felt insufficient given we still paid over £130 for two.

We had issues with our hot water. Maintenance were prompt to respond but to get hot water we had to the run the shower, bath and basin hot taps together for a full 10 minutes and then it wasn't that hot. This was actually written in the info left in the room so it is obviously a continuous problem. Something to do with the boiler location length of pipes etc. It would have been nice to have been told this when we checked in and perhaps a complimentary drinks voucher. We were offered a room swap but by this time it was late and as we were only staying the one night it didn't seem worth it and we didn't know if the water situation would have been any better. The following morning we were offered an extended checkout for the inconvenience but as the checkout was 11am.anyway we felt this was worthless. Its a shame because if it wasn't for the above issues our stay would have been perfect.

nothing

Food was poor - evening meals sub standard, cold, unrefined, breakfast poor - when I asked for a fresh fried egg all i got was one from the hot plate - cold, over cooked

The room, and restaurant

No hot water during my entire stay. Not offered any form of refund around this. I asked whether I could change my room to a double room as opposed to a twin room, was told this was not possible as the hotel was full, yet at breakfast in the period of 45 minutes I was in there, almost all tables were empty and there were only 10 people in there.

Staff were dismissive of no hot water concern and when asked whether this would be compensated in anyway, was told the only thing I could try was emailing the general manager.

The spa was over crowded, there was a lot of younger people there and a lot of noise, not very relaxing

Our water in our shower was freezing cold the duration of our stay.

There were little black worms around the grates by the swimming pool

In the spa, the swim suit dryer was out of order both days and there were times the shower gel dispenser was empty in the changing rooms, and we also noticed some small worm type bugs around the swimming pool.

Steam room not working,sauna was cold
Jaccuzi cold and so was the pool.plenty of people complaining about it and staff said it will be fixed tomorrow.
Then the heating in our room was blowing cold air so they moved us to another room.
Not what we paid for and
Wanted a relaxing day and night to celebrate our anniversary.
Very dissapointed