Palace Hotel Polom

Hotels
7.5 (161 reviews)
Hviezdoslavova 22 , Žilina , sk

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Welcoming staff
Interesting decor
Cons:
Cleanliness issues
Dated furniture
Noise from neighboring rooms

Categories

Cleanliness
6.89
Glasses were dirty and sticky, some complaints about cleanliness.
Service
8.36
Receptionist was very welcoming and accommodating.
Location
8.4
Excellent location, close to railway station and city center.
Room Quality
6.85
Rooms were dated and some issues with maintenance.
Amenities
7.38
Some amenities like whirlpool need better maintenance.
Value for Money
6.84
Some rooms did not meet price expectations.
Food and Beverage
7.89
Breakfast was good but limited selections at times.
Overall Experience
7.36
Overall a pleasant stay but room quality needs improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 21:16

Property Description

Luxurious Dining and Event Spaces
The Palace Hotel Polom offers 2 luxurious salons for private dining and a congress hall for up to 200 people, perfect for hosting events and conferences in style.

Culinary Delights
Indulge in a large selection of freshly prepared culinary specialties at the hotel's restaurant, promising a delightful dining experience for all guests.

Ultimate Comfort and Relaxation
Enjoy the comfort of exclusively furnished, fully air-conditioned rooms with 2-meter long beds and the option of king-size beds. Each bathroom features a steam bath and hydro massage showers for ultimate relaxation.

Experience the historic charm and world-class standards at Palace Hotel Polom - book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BTS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.5
Based on 161 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 6.84
Food and Beverage: 7.89
Overall Experience: 7.36
L
Lucia • family_with_children • sk
3
Pros:

Poloha bola vynikajuca

Cons:

Pobyt v tomto hoteli bol pre mňa veľkým sklamaním. Hneď po príchode som si všimla nedostatočnú čistotu – za dverami sa nachádzala špina, vlasy, chlpy a prach, čo pôsobilo veľmi zanedbane. Kúpeľňa bola v zlom stave, umývadlo neodtekalo a sprchový kút bol plesnivý, čo je z hygienického hľadiska neprijateľné.
Na koberci v izbe samé vlasy.

Od hotela by som očakávala oveľa vyšší štandard nakoľko ma 4* - čistoty a údržby. Tento pobyt určite nesplnil moje očakávania a nemôžem ho odporučiť.

2026-05-02 • via Nuitee
J
Juraj • solo_traveller • sk
10
Pros:

Vsetko ok

2026-04-30 • via Nuitee
M
Michal • solo_traveller • sk
8
Pros:

OK

2026-04-27 • via Nuitee
J
Juraj • solo_traveller • sk
10
Pros:

Vsetko ok

2026-04-26 • via Nuitee
W
willi79 • solo_traveller • de
8
2026-04-26 • via Nuitee
J
Jan • solo_traveller • cz
8
Pros:

Vypadá strašidelně, když npřijíždíte, ale vevnitř je to fajn, a i když to už není super moderní, má to své kouzlo. 😀

Cons:

Velká spokojenost.

2026-04-25 • via Nuitee
O
Oleksandr • solo_traveller • sk
6
2026-04-13 • via Nuitee
L
Ladislav • solo_traveller • sk
10
2026-04-04 • via Nuitee
I
Ian • solo_traveller • gb
7
2026-03-31 • via Nuitee
A
Anton • couple • ua
10
2026-03-31 • via Nuitee
A
Alena • extended_group • sk
8
2026-03-29 • via Nuitee
A
Alexander • couple • es
1
2026-03-26 • via Nuitee
A
Angelovičová • family_with_children • sk
8
Pros:

Poloha, raňajky.

Cons:

Prach na izbe, deravá osuška.

2026-03-25 • via Nuitee
R
Rychtarik • solo_traveller • cz
10
Cons:

Nefungoval welnwss kvuli kteremu jsem si hotel bral

2026-03-24 • via Nuitee
Y
Yarosh • solo_traveller • sk
6
Pros:

Breakfast

Cons:

Hotel was renovated long time ago- : it's not fresh, bed is small, matrace also, safe doesn't work, furniture is old and broken , TV from last century and working , with bad programs and bad programs quality, shower doors are broken, not closing ....

2026-03-23 • via Nuitee
M
mizerakova • solo_traveller • sk
7
2026-03-23 • via Nuitee
V
Viktor • solo_traveller • sk
10
2026-03-21 • via Nuitee
M
Martin • family_with_children • sk
5
2026-03-08 • via Nuitee
R
Rostyslav • solo_traveller • ua
8
2026-03-04 • via Nuitee
O
Oksana • extended_group • ua
8
2026-01-30 • via Nuitee