Palace Hotel Polom

Hotels
7.5 (137 reviews)
Hviezdoslavova 22 , Žilina , sk

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Welcoming staff
Interesting decor
Cons:
Cleanliness issues
Dated furniture
Noise from neighboring rooms

Categories

Cleanliness
6.89
Glasses were dirty and sticky, some complaints about cleanliness.
Service
8.36
Receptionist was very welcoming and accommodating.
Location
8.4
Excellent location, close to railway station and city center.
Room Quality
6.85
Rooms were dated and some issues with maintenance.
Amenities
7.38
Some amenities like whirlpool need better maintenance.
Value for Money
6.84
Some rooms did not meet price expectations.
Food and Beverage
7.89
Breakfast was good but limited selections at times.
Overall Experience
7.36
Overall a pleasant stay but room quality needs improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 21:16

Property Description

Luxurious Dining and Event Spaces
The Palace Hotel Polom offers 2 luxurious salons for private dining and a congress hall for up to 200 people, perfect for hosting events and conferences in style.

Culinary Delights
Indulge in a large selection of freshly prepared culinary specialties at the hotel's restaurant, promising a delightful dining experience for all guests.

Ultimate Comfort and Relaxation
Enjoy the comfort of exclusively furnished, fully air-conditioned rooms with 2-meter long beds and the option of king-size beds. Each bathroom features a steam bath and hydro massage showers for ultimate relaxation.

Experience the historic charm and world-class standards at Palace Hotel Polom - book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BTS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.5
Based on 137 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 6.84
Food and Beverage: 7.89
Overall Experience: 7.36
O
Oksana extended_group ua
8
2026-01-30 via Nuitee
A
Aleš solo_traveller cz
4
Pros:

Hotel má velmi výhodnou polohu pokud cestujete vlakem a musíte přespat v Žilině

Cons:

Ventilace hotelu měla asi závadu protože zápach ze smažených jídel byl cítit na pokoji až do 23h.
Vybaveni hotelu je opravdu hodně použité.
Sprchový kout neměl vyčištěné trysky.
Televizní signál byl tak špatný, že se televize nedala sledovat.
Proležená matrace na posteli.
Wi-Fi připojení nefungovalo
Parkoviště u hotelu je označeno tabulí “pokuta 100€/h pro neoprávněné “, ale ze silnice není nikde vidět, že je určeno pro hosty hotelu.

2026-01-25 via Nuitee
A
Anton couple sk
3
2026-01-20 via Nuitee
Петът solo_traveller bg
10
2026-01-20 via Nuitee
M
Marie family_with_children cz
9
2026-01-20 via Nuitee
M
Marek family_with_children sk
8
Pros:

Styl zariadenia hotela

Cons:

Prazdnota

2026-01-19 via Nuitee
I
Ida solo_traveller cz
8
v globálu spokojenost
Pros:

hned vedle nádraží, velmi ochotné a příjemné recepční, personál hotelu slušný a laskavý, čisto

Cons:

dráty u sprchového koutu nebudí důvěru

2026-01-19 via Nuitee
P
Patricia couple sk
1
Otras
Pros:

Nic

Cons:

Bola tam neskutočná špina a bordel.Plesen,nefuncky sprchovy kút,nevysaté koberce.špinavá postel.Klamlive fotky na internete.Namiesto manzelskej postele sme mali jednolozko.Velkost izby na internete nezodpoveda skutocnosti bola polovicna.Otras! Neodporucam!

2026-01-05 via Nuitee
U
Utkarsh couple pl
9
2025-12-30 via Nuitee
M
Matus solo_traveller sk
10
2025-12-30 via Nuitee
X
xiaoru family_with_children hu
10
Pros:

I gave 10 causing this is a really special hotel, it provided 3 times foods for free and its Korean food which is rare to see in European but really good taste like mom:)))
also the sanua in the bathroom is really special and comfortable. I like the vibe of this hotel although its old.but i can see how wonderful it in the past.
Good location.

Cons:

to be honest, its not a modren one of the room and heat, but i can understand causing its a hotel around 100 years, but if you could put the small bar menu in the refrigerator I will not use it as free for accident:)

2025-12-04 via Nuitee
P
Peter solo_traveller sk
5
2025-12-04 via Nuitee
D
Daniel couple cz
8
it was very nice
Pros:

beds were comfy, lots of hand lotion, great shower, very close to everything, easy check-in and check-out, very nice halls, furniture, soaked in history. there was router with internet right in the room

Cons:

glasses on the room were dirty and sticky, there was no ventilation in the bathroom for bad smells. lights over the bed were not working. its a little close to the railway station - the broadcast messages about trains were heard even through the closed windows a bit.

2025-12-02 via Nuitee
E
Evgeni solo_traveller lt
10
Pros:

The best impression is the building and its atmosphere

2025-11-29 via Nuitee
L
Lukáš couple sk
4
Cons:

Izba nezodpovedala cene. Veľkosť izby pivnica a vybavenie 0 bodov chladnička nechladila nedali ani dvere zavrieť kúpeľňa totálna katastrofa sprchový tiekol všade 🤦

2025-11-28 via Nuitee
M
Miroslava couple sk
7
2025-11-23 via Nuitee
M
Martin couple sk
6
Už by to chcelo obnovit vybavenie,matrace,lepšie kanaly v TV.je to hotel kde sa zub času podpisal,a
Pros:

Dobra lokalita v centre dobry vyber ranajok.

Cons:

Duetupnost.

2025-11-22 via Nuitee
Z
Zsolt family_with_children hu
6
Pros:

A hotel hangulata, a személyzet kedvessége!A belváros pár lépésre van!

Cons:

Vékonyak a szobafalak!( A szomszéd szobában lakók kissé kulturálatlan korai készülődése zavaró volt a pihenésben)Négy személyre foglalt szobákat 2-2 főre szobánként,nem egymás mellé kaptuk hanem a folyosó két legtávolabbi részébe.

2025-11-21 via Nuitee
V
Vojtěch solo_traveller cz
10
2025-11-21 via Nuitee
V
Vladimír couple sk
7
Pros:

raňajky skvelé, lokalita top, milá recepčná, kvalitná posteľ, dve WCká, vírivá vaňa v spálni, množstvo zrkadiel a úložného priestoru

Cons:

sprchovací box by si zaslúžil pozornosť a údržbu, vírivka v spálni nekvalitne zapojená-hluk z vibrácií

2025-11-03 via Nuitee