Grotta Palazzese

Beautiful view from our room. Staff were friendly and helpful. Made our visit to Poligliano a Mare special.

Location and transit shuttle to beach

The hotel gave us an amazing welcome and had a fruit platter waiting in our room for our honeymoon, as well as rose petals on our bed forming a heart. The staff is extremely helpful and kind!

Amazing hotel, location. Staff went above and beyond to please us. Breakfast was superb.
Truly 5 star hotel!

I normally don't post reviews, but had to make an exception for this hotel. It is amazing! Yes, expensive, but the property is unique, and worth it! An unforgetable experience. The staff bends over backwards to take care of your every need. The rooms have views looking right down to the grotto and out to the Adriatic Sea. Like being on a cruise ship. Our room was one of the most modern I've ever stayed in with remote controlled lighting, curtains, music and climate control. The amenities are all top-notch. The town of Polignano a Mare is beautiful. About 35 minutes south of Bari. The people are so friendly. We ate at the restaurant in the cave below the hotel and had a once-in-a-lifetime dining experience. I was a little concerned based on some online reviews about the restaurant, but don't let those scare you away, definitely check it out. The restaurant staff was 10/10, with multiple people tending to us through the amazing meal. If you are coming to Italy this place should be on your list of stops.

I would like to thank the manager and entire staff that delivering outstanding service at every moment of my stay. I definitely would return and highly recommend this phenomenal hotel and enjoyed the cuisine at the Restaurant as well, and entire staff at restaurant was exquisite. Thank you Grotta Palezesse and shall definitely visit again
Miss Joycie

Amazing hotel. Staff were incredible. Nicest town we have ever been in.

Parking is an issue

Views that take your breath away! Beautifuo marble floors, soft sheets and just the right pillows. Staff was delightful and the breakfast was enough to take you to dinner.

Beautiful hotel with gorgeous sea view. Driver to go to private beach which is crystal clear water calm Loved my stay here

Staff was very accommodating to our requests

Absolutely elegant and well done in every way.

Views are amazing. Location is excellent

The best hotel we have ever stayed at, staff were amazing, dinner was amazing, the view from the room was spectacular. Cant wait to stay again one day.

The Staff is amazing

This place is breathtaking. I had the suite with the jacuzzi and dinner reservations at the restaurant but arrived on a very windy day. Not only did they warn me ahead of time, they were super accommodating once I got there and gave me options as I would not have been able to use the jacuzzi that day. The restaurant was closed but they went out of their way to give me a private tour so I could take photos and videos. Everyone was super sweet, and I will definitely come back! Do yourself a favor and stay here; you will NOT regret it one bit. One of the best experiences of my life to date, even with the wind.

The hotel room was nice. The hotel stall nice. The restaurant was terrible. One of the worst meals I have ever had in 30years traveling to Italy. The waitstaff was the absolute worst I have ever experienced!

The hotel is built for royalty and you are treated as such by the staff. There is nothing that the hotel staff does not take care of.

Price of rooms reflect an unmatched view and location. But the quality of breakfast and dinner were disappointing. If you like a stale croissant with the most amazing view for 50 euros- this is the hotel. Importantly, the worst part of the hotel was the staff. No one went beyond greeting to do anything. The parking is an absolute nightmare to figure out and the hotel never emailed or made us aware of the circumstances. So all around, not the best value for the incredibly expensive price- other than the view. Our daughter wanted to come join us for one night, and not only was the hotel completely reluctant to provide a cot, they would not even allow her to come with us in the shuttle to the beach. All five of our family members took a van, while our daughter had to take a TukTuk motorcycle to the beach, where she was also prohibited from entering due to “full capacity”, but there were at least 50% open chairs and umbrellas. The hotel staff was so unwilling to help us find a solution to our daughter having no where to sleep for the night to the point where we felt genuinely uncomfortable with her even entering the hotel with us. We offered to pay extra money for her to enter the beach, or shuttle, or even another cot, but they were unmovable. It was not so much that the policy was so severe, but that the service was so unwilling to assist us in alternative solutions. Our stay was fine until this stain of an experience.

The place is beautiful. The staff is the best. The property itself is very well located but other than the views which are amazing, the hotel doesn't have any amenities that justify how much they charge a night.

The other thing that didn't make sense to me is that there is no pool or beach access. If you want, you can pay $50 per person and they will take you to their other hotel 3km away. Do they really need to charge for that, just included in the price per night, that would have made more sense to me.

Lastly eating in the restaurant, which is expensive as well, it was a magical experience.

In summary, I will go back to the restaurant but not the hotel