Facilities

Full-service spa
Fitness facilities
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Designated smoking area
Concierge service
Wheelchair accessible
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Outdoor water park
Rooms with aquarium
Cons:
Roach infestation
Crowded common areas

Categories

Cleanliness
7
Multiple mentions of dirty floors and slow check-ins suggest concerns about cleanliness.
Service
8.5
Staff were described as helpful and professional, though overwhelmed at times.
Location
8.5
Great location inside a theme park, though crowded.
Room Quality
8.5
Rooms were described positively, especially the unique aquarium feature.
Amenities
8
Amenities mentioned were generally appreciated, though some issues with room service.
Value for Money
8
Standard quality for this hotel tier, though not explicitly stated in reviews.
Food and Beverage
7.5
Limited food options for children were noted.
Overall Experience
8
Overall a good stay despite the mentioned drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:57

Property Description

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at our upscale spa.

Fine Dining with a View
Enjoy delectable meals at Makan Makan Food Village while admiring the picturesque ocean vista or opt for room service for a cozy meal.

Top-notch Amenities and Services
Benefit from complimentary Wi-Fi, shuttle service, and concierge facilities, along with event spaces, a conference center, and a banquet hall.

Pamper yourself at Hotel H2O for a rejuvenating stay in Manila.

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • A car is recommended for transportation to and from this property.
  • Free in-room WiFi has a 2-device limit.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MNL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Transportation

    Car recommended

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8
Based on 129 reviews
Cleanliness: 7
Service: 8.5
Location: 8.5
Room Quality: 8.5
Amenities: 8
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
K
Kevan • family
4
Pros:

Water Coolers were all broken on 2nd floor asked 3 times to fix
Would never stay here again the worst place I have stayed in the
Philippines notiing done

2025-10-09 • via Nuitee
D
Douglas • partner
6
Pros:

Staff was great but dinnng areas closed at 4 pm. Others closed at 6 pm. Nothing to do after 6 pm.

2025-10-08 • via Nuitee
A
Adrian • partner
6
Pros:

The fish tank wall in the room was definitely worth coming for. The staff were hard to understand at check in as she spoke very quickly.

Despite 3 remotes in the room we could not shut the blinds down for the fish tank. A cockroach ran underneath the French toast during breakfast, which was not worth what they charged. It’s the safest looking neighbourhood at night with limited street lights and homeless people outside the hotel entrance gate.

2025-10-04 • via Nuitee
Y
Yuya • partner
8
Pros:

Good location, good staff and nice rooms

2025-10-01 • via Nuitee
S
Sandra
6
Pros:

The was no visitor information, and the front desk could not provide any info. Told me to go online. The location was clean and safe. There was no information in the room as to service nor how to operate tv. This repetitive music kept going on and on in the hallway.

2025-09-18 • via Nuitee
R
Rosalina
8
Pros:

Was good

2025-09-09 • via Nuitee
R
Ruth • family
8
Pros:

When we arrived around 9:15 pm, there was no one anywhere around. Our taxi driver was worried to leave us there, and when we used the provided phone at the desk to call the concierge, they told us to walk up to the third-floor reception. Our room was clean, and the view over the bay was magnificent. We appreciated the drinking water in the hallways. We were grateful that we could still order room service on the night that we arrived. But breakfast was expensive and just mediocre. Overall, it was.... fine. During the day, there were lots of people around to visit the water park, but it was dark and a little creepy at night.

2025-09-05 • via Nuitee
W
Wendy • family_with_children
10
Pros:

The hotel needs an upgrade. The kids enjoyed the outdoor water park. Staff are helpful.

2025-08-16 • via Nuitee
B
Bonnie
10
Favorite hotel room ever
Pros:

I think that this was my favorite hotel room ever! One entire wall over the bed was an aquarium with beautiful tropical fish swimming around, hanging out, generally doing what fish do. It was so much fun! The other wall was mirrored, so it seemed even bigger than what I’d guess is a 12 foot long and 8 foot high aquarium. The bed was comfy and had padding around the bed making it comfortable to sit and take off shoes etc. The rest of the room was well appointed and large. There was an indirect light that went on with movement, so you don’t have to find a light if you get up in the middle of the night. My only nits were not having an electrical plug closer to the bed and an aging, but serviceable shower. The amenities were generous and the view of the harbor from the hotel restaurant is lovely, especially at sunset. I’ll come back in a nanosecond.

2025-08-11 • via Nuitee
T
Terry • family
8
Pros:

I real love the Hotel and staff. But my dislike was no face towels in the rooms and no beef on the breakfast menu

2025-08-09 • via Nuitee
G
Grace
6
Pros:

In all honesty, the hotel and the services were all ok. Let me start off with the pictures that the hotel shows. The hotel shows the room all nice, clean and almost a feeling of full of energy. Upon arriving at the room, the beds in the pictures of the hotel show animals shaped like animals, and the picture also showed the beds having some kind of purple thing, i cant remmber what it was called but

2025-08-08 • via Nuitee
E
ELOISA • family
2
Pros:

Please do not book. Roach infested property, noisy since it is inside a theme park. Neighboring space not walkable.

2025-08-07 • via Nuitee
A
Analyn
8
Pros:

Limited food options especially for children meal

2025-08-01 • via Nuitee
V
Verified traveler
8
Good
Pros:

Service was very good

2025-07-24 • via Nuitee
V
Verified traveler
6
Beds
Pros:

I booked a room with 1 king and 3 sofabeds but was given a smaller room with only 2 sofabeds and 1 kung bed. They have to put an extra bed that makes it too crowded

2025-07-20 • via Nuitee
J
James • family_with_children
6
Pros:

This was a great hotel but let down by the crowds.

Room was top-notch. Property was in tip-top shape. Location was great.

Room service leaves much to be desired with at times as I've had to make 4 phone calls and wait 30mins for extra bath towels.

Regarding check in and check out, the staff although were pleasant and professional seemed overwhelmed I believe due to the sheer number of people needing to be processed.

Our neighbouring room decided to have a karaoke session until the wee hours of the morning and so my wife and kids struggled to stay asleep. Staff did attend to this crisis promptly.

Again, the crowds getting around the property I felt was rude, rushing in and out of lifts and just couldn't care less about other patrons around them.

My kids wanted to stay another night but we've had enough of the people.

2025-07-19 • via Nuitee
M
Merinessa • family_with_children
10
Pros:

my daughter enjoyed the aquarium on the room. rooms are clean. overall a very good experience.

2025-07-12 • via Nuitee
J
Jovelyn
6
Pros:

Dirty floor under the bed, slow check in, no complimentary H20 in the room

2025-06-22 • via Nuitee
M
Maxwell
6
Pros:

Room is fine but room service lacks. Could be more flexible for people on different schedules.

2025-06-18 • via Nuitee
V
Verified traveler
10
Pros:

Beautiful hotel room with aquarium. Nice staff and clean room. Our shower drain clogged the second day. Check in line was a very long wait, possibly due to people still checking out late. Even with a few downsides, we would still stay here again.

2025-06-15 • via Nuitee