Hotel Val De Neu

Hotels
•
Santos
9.4 (50 reviews)
Calle de Perimetrau, s/n, Naut Aran, Lleida, 25598 , Naut Aran , ES
+34 973 63 50 00

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Facilities

Meeting rooms
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Luggage storage
Ski storage
Designated smoking area
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Outstanding, client-oriented staff / excellent service
Excellent location near lifts / telecabina
Very clean and well maintained
Comfortable beds and quiet rooms
Exceptional breakfast and strong restaurant offerings
Spa and wellness facilities (well regarded despite limits)
Cons:
Spa limited capacity, restricted hours for children and small pool
Some rooms are small and can have temperature control issues
Occasional lack of fresh vegetables/greens at breakfast
Bar area understaffed at times
Not pet friendly
Perceived relatively high price for room size

Categories

Cleanliness
9.3
Multiple reviews explicitly praise cleanliness (e.g., 'Чистота'); overall reported as very clean and well maintained.
Service
10
Outstanding and repeatedly praised: staff described as very friendly, client-oriented, helpful and attentive across many reviews.
Location
10
Consistently noted as excellent — close to ski lift/telecabina and conveniently situated for activities.
Room Quality
9.1
Rooms praised for comfort and quietness (perfect beds), but some guests noted rooms could be larger and there were isolated temperature/control issues.
Amenities
8.2
Spa is highly regarded but has limited capacity and restricted hours for children; pool is small and leisure facilities are limited; not pet friendly — these constraints lower the amenity score.
Value for Money
9
Overall experience, service and food justify a high value rating for many guests, though a few comments note relatively high nightly rates and modest room sizes.
Food and Beverage
9.6
Breakfast is frequently described as exceptional and restaurants are generally praised; minor complaints include lack of fresh vegetables at breakfast and some uneven dishes/cocktails in one restaurant.
Overall Experience
10
Many reviews describe the stay as excellent, marvelous and memorable with strong family-friendly, attentive service and high overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-25 12:34

Property Description

Nestled in the stunning Naut Aran region, our hotel offers unparalleled ski-in/ski-out access for winter sports enthusiasts.

Culinary Delights
Savor exceptional Regional cuisine at our renowned Restaurante El Bosque, or indulge in 24-hour room service for ultimate comfort. Our coffee shop/cafe is perfect for quick snacks, and unwind with a drink at the vibrant bar/lounge.

Comfort & Convenience
With 120 air-conditioned rooms, experience modern luxury complete with minibars, LCD televisions, and complimentary Wi-Fi. Ready-to-use amenities ensure you feel right at home, from hairdryers to safes.

Family & Activity Services
Enjoy peace of mind with our babysitting services and a 24-hour fitness center, along with area shuttles to explore nearby attractions. Our multilingual staff is always available to assist you.

Don't miss the opportunity to experience an unforgettable stay; book your adventure at Hotel Val De Neu now!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Pool access available from 1:00 PM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.4
Based on 50 reviews
Cleanliness: 9.3
Service: 10
Location: 10
Room Quality: 9.1
Amenities: 8.2
Value for Money: 9
Food and Beverage: 9.6
Overall Experience: 10
A
Alberto • family_with_children • es
9
2026-04-04 • via Nuitee
M
Mila • family_with_children • ua
10
Превосходный отель, сервис с порога, персонал клиентоориентирован на 100%
Pros:

Чистота, расположение, сервис, выбор ресторанов на ужин

Cons:

На завтраках не хватало свежих овощей и зелени

2026-03-30 • via Nuitee
S
Sergei • family_with_children • ae
10
It was great experience !
Pros:

I think this is the best hotel in the Area! Room Spa Ski support is the best and very comfortable! we can eat in restaurants any time ! Very quiet rooms ! perfect beds , valet parking ! Speedy room service
Great!

2026-03-30 • via Nuitee
G
Guillermo • couple • ar
9
Pros:

Ubicación
Trato del personal amable y eficiente
Comodidades del hotel

2026-03-29 • via Nuitee
M
miguel • family_with_children • es
9
2026-03-23 • via Nuitee
I
Iker • couple • fr
10
2026-03-22 • via Nuitee
J
Julien • solo_traveller • fr
9
2026-03-21 • via Nuitee
L
Lara • couple • es
9
2026-03-20 • via Nuitee
A
Alfredo • couple • es
10
Trato diferencial al huésped
Pros:

El sentirte siempre cuidado mucho más allá de lo que es un alojamiento

Cons:

Todo excelente

2026-03-15 • via Nuitee
R
Rafael • couple • es
9
2026-03-12 • via Nuitee
A
Ana • solo_traveller • es
10
Comodidad máxima
2026-03-08 • via Nuitee
R
Rafael • family_with_children • es
9
Alojamiento excelente para disfrutar del Valle de Arán de un ambiente familiar de lujo
Pros:

El ambiente familiar, trato del personal, comodidad de la cama, nivel de restauración y servicios, y situación respecto al telecabina de acceso a las pistas. Tiene detalles de atención que jamás he visto en otros alojamientos de lujo, que se agradecen, y marcan la diferencia.

Cons:

A ver, por poner algo, porque cualquier comentario negativo sería profundamente injusto, dado que la experiencia fue maravillosa y toda la familia la disfutamos muchísimo. Por aportar algún comentario, les aconsejaría meditar sobre el horario restringido de acceso al spa con niños (aunque entiendo que exista), mayor oferta de aguas termales o piscina mayor (que nos pareció un poco pequeña), y no pet friendly (porque nos gusta que nos acompañe a todos nuestros viajes)

2026-03-05 • via Nuitee
C
Carlos • couple • es
10
2026-03-04 • via Nuitee
D
David Ortiz • couple • es
10
2026-02-28 • via Nuitee
S
Stéphane • couple • fr
10
2026-02-22 • via Nuitee
M
MARIA TERESA • couple • br
9
Maravilhosa
Pros:

O hotel é ótimo , a equipe muito gentil , o café da manhã excepcional e o spa incrível

Cons:

Gostei de tudo .

2026-02-14 • via Nuitee
M
Margot • couple • fr
10
2026-02-12 • via Nuitee
M
MBB • family_with_children • fr
10
Pros:

Véritable sens du service du personnel

Cons:

La gestion de la température de la chambre

2026-02-12 • via Nuitee
M
Margot • couple • fr
10
2026-02-12 • via Nuitee
O
Oscar • extended_group • es
10
2026-02-12 • via Nuitee