Royal Hotel

Hotels
Britannia Hotels
7.1 (8539 reviews)
St Nicholas St , Scarborough , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Food quality
Room condition
Hidden charges

Categories

Cleanliness
6.06
Multiple complaints regarding room conditions, including dampness and broken fixtures.
Service
8.53
Staff were friendly but overworked; general service issues noted during peak times.
Location
9.57
Great location, especially for sea views.
Room Quality
6.02
Rooms in poor condition, described as out-of-date with maintenance issues.
Amenities
7.05
Limited amenities and issues with heating; bar closed for events.
Value for Money
7.01
Additional charges for pets and extra fees leave a poor perception of value.
Food and Beverage
5.56
Food quality below average; significant complaints regarding the New Year's Eve meal.
Overall Experience
7.03
Mixed feelings due to location and staff interaction but marred by cleanliness and food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:47

Property Description

Luxurious Accommodations
Experience the charm of The Royal Hotel with spacious bedrooms boasting modern bathrooms and complimentary toiletries. Each room features a work desk and tea/coffee facilities for your convenience.

Exquisite Dining Options
Savor delectable dishes from a classic British menu and a diverse wine selection at the Sea View Restaurant. Treat yourself to indulgent afternoon teas in the elegant lounges or the Theatre Bar, all while enjoying complimentary Wi-Fi.

Prime Location
Nestled in a grand period building overlooking South Bay, The Royal Hotel offers easy access to Scarborough Beach and nearby attractions like Scarborough Seafront and Scarborough Harbour. Explore the beauty of North York Moors just a short drive away.

Book your stay at The Royal Hotel for a truly unforgettable experience.

Important information:

There is a surcharge applicable when using the swimming pool.

Please note that this property cannot accommodate hen and stag parties.

Please note that there is no parking available at the hotel.

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LBA

Location

Guest Reviews

7.1
Based on 8539 reviews
Cleanliness: 6.06
Service: 8.53
Location: 9.57
Room Quality: 6.02
Amenities: 7.05
Value for Money: 7.01
Food and Beverage: 5.56
Overall Experience: 7.03
S
Sharon solo_traveller gb
8
2026-08-29 via Nuitee
K
Kirsty couple gb
9
really good value for money and would definitely stay again
Pros:

the staff were really friendly

Cons:

the breakfast room was quite dark

2026-08-29 via Nuitee
H
helen couple gb
10
2026-08-29 via Nuitee
E
Elsie Ellie solo_traveller gb
6
We expected more !
Pros:

Noisy room inside and out, good location, food not great. Eat out mostly. No daily cleaner's had to go to reception for top ups towels toolet rolls, and drop our towels and rubbish outside of room.. where are the housekeeping now.

Cons:

As above, No housekeeping
Food better menu
Drinks expensive

2026-08-29 via Nuitee
D
David solo_traveller gb
3
Pros:

The breakfast and the dining room
Staff great

Cons:

The room was very dated and tired
Looking. certainly wasn't a executive
Twin room and did not resemble the photos on the hotel website site
And not worth what we paid for it
And the view was obscured by the
Filthy windows

2026-08-29 via Nuitee
N
Natasha family_with_children gb
8
good, would stay again
Pros:

good location, walking distance to the beach. food was good, lots to choose from and bed was comfortable

Cons:

seating arragements in the resturant, over growded. room were very hot

2026-08-29 via Nuitee
A
Arnold solo_traveller gb
8
2026-08-29 via Nuitee
T
Tony solo_traveller gb
5
2026-08-29 via Nuitee
C
Clabour couple gb
3
Stay OK accommodation poor.
Cons:

The bedroom was note as shown in photo's and was realy in need of refurbishment. Window pane was cracked, glass loose and rattled.
Overall poor.

2026-08-29 via Nuitee
H
Hayley solo_traveller gb
8
Ok stay
Pros:

Location is great and staff are friendly.

Cons:

Room was a bit tired. We have been before and had a much better room. We brought our dog and unfortunately this time we were in a long corridor and every movement outside disturbed him and he barked people were arriving back to their rooms as late as 3 am and then up at 6 am.

2026-08-29 via Nuitee
R
Rothenburg couple gb
5
2026-08-29 via Nuitee
B
Bethany couple gb
1
Horrible
Pros:

Nothing

Cons:

Everything, it was disgraceful, the building was falling apart, leaking. Nothing was clean.

2026-08-29 via Nuitee
J
Julie solo_traveller gb
7
Yes i would stay again
Pros:

The room 418, plenty of space and clean. ( Although the door needs some attention, the screws are coming away from the hinges, causing the door to stick).
The building is beatiful and conditions are reasonably well for its age.
This a beautiful Hotel and i would stay here again.
But i do feel the management and staff are letting it down.

Cons:

Mixed attitudes from front of house, some were abit misserable.
Its a shame, alot, with just a few being the excption, of the staff do not take a any pride in their personal appearance.
Sorry to say, particullaly the bar staff, Unironed clothes, unclean and worn out foot wear. Hair should be clean and groomed.And if your weight has aultered over a period of time, change your size accordingly. I do not wish to see your under garment above you trouser waistband, thank you.
Dining room needs an extra couple of staff to ensure it runs alittle more smoothly. Tables lacking to be promptly cleared away, seeing people wondering around looking for a table that was clear.
Food, buffet style, ran out quickly, especially eggs in the morning with only around 10/12 fried eggs coming out every 15 minuetes or so, and people waiting for them, to then take two or three at a time on one plate.
Im hoping there are atleast 3 in the kitchen cooking, but i would be encline to think theres less.
This is a realy good big hotel but quite understaffed sadly

2026-08-28 via Nuitee
A
Alan solo_traveller gb
7
Good staff poor guests
Pros:

My room was clean and spacey bu bed uncomfortable very hard mattress

Cons:

Very noisy slamming of doors people shouting

2026-08-28 via Nuitee
S
Sarah solo_traveller gb
5
2026-08-28 via Nuitee
R
Robert couple gb
8
2026-08-28 via Nuitee
M
Mark couple gb
6
Stay was ok
Pros:

Location- stopped before

Cons:

No USB or type C charging ports
Sink and bath drained very slowly
Kettle lead not long enough
Apparently I’d been signed out for the second night of my two night stay- had to get key card redone

2026-08-28 via Nuitee
A
Aimee solo_traveller gb
8
Pros:

The room was spacious, clean and comfortable

Cons:

Literally nothing

2026-08-28 via Nuitee
A
Andrew solo_traveller gb
8
Good value for money. Especially compared to nearby alternatives
Pros:

Location great,

Cons:

Beds and bathrooms needs updating

2026-08-28 via Nuitee
S
shelly solo_traveller gb
8
Pros:

The location was fantastic, and the hotel had lovely areas

Cons:

The room we were in was tired and dirty there was dust everywhere the carpet had not seen a hoover and the bathroom was terrible but the beds were clean and comfortable.

2026-08-28 via Nuitee