Royal Hotel

Hotels
Britannia Hotels
7.1 (7824 reviews)
St Nicholas St , Scarborough , gb

Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Non-smoking throughout
Kid meals
Paid WiFi
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Food quality
Room condition
Hidden charges

Categories

Cleanliness
6.06
Multiple complaints regarding room conditions, including dampness and broken fixtures.
Service
8.53
Staff were friendly but overworked; general service issues noted during peak times.
Location
9.57
Great location, especially for sea views.
Room Quality
6.02
Rooms in poor condition, described as out-of-date with maintenance issues.
Amenities
7.05
Limited amenities and issues with heating; bar closed for events.
Value for Money
7.01
Additional charges for pets and extra fees leave a poor perception of value.
Food and Beverage
5.56
Food quality below average; significant complaints regarding the New Year's Eve meal.
Overall Experience
7.03
Mixed feelings due to location and staff interaction but marred by cleanliness and food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:47

Property Description

Luxurious Accommodations
Experience the charm of The Royal Hotel with spacious bedrooms boasting modern bathrooms and complimentary toiletries. Each room features a work desk and tea/coffee facilities for your convenience.

Exquisite Dining Options
Savor delectable dishes from a classic British menu and a diverse wine selection at the Sea View Restaurant. Treat yourself to indulgent afternoon teas in the elegant lounges or the Theatre Bar, all while enjoying complimentary Wi-Fi.

Prime Location
Nestled in a grand period building overlooking South Bay, The Royal Hotel offers easy access to Scarborough Beach and nearby attractions like Scarborough Seafront and Scarborough Harbour. Explore the beauty of North York Moors just a short drive away.

Book your stay at The Royal Hotel for a truly unforgettable experience.

Important information:

There is a surcharge applicable when using the swimming pool.

Please note that this property cannot accommodate hen and stag parties.

Please note that there is no parking available at the hotel.

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LBA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and charges are applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.1
Based on 7824 reviews
Cleanliness: 6.06
Service: 8.53
Location: 9.57
Room Quality: 6.02
Amenities: 7.05
Value for Money: 7.01
Food and Beverage: 5.56
Overall Experience: 7.03
C
Child solo_traveller gb
10
Had a lovely stay with The Royal Hotel
Pros:

The room was lovely. It was a very big and comfy bed which was nice. The bathroom was surprisingly big and had everything we needed (as I'd forgotten to pack toiletries). The staff checked me in quickly and were very friendly and helpful. The decor of the whole hotel was beautiful too.

Cons:

There was only one mug in our room which wasn't a huge problem as we just shared but it would have been nice to have one each.

2026-06-27 via Nuitee
A
Adeola couple gb
7
2026-06-27 via Nuitee
D
Debbie extended_group gb
2
The standard of property does not reflect the price we paid
Pros:

In its day it would have been beautiful, however today - needs a serious good looking at and some TLC desperately needed

Cons:

Where do i start:
Dated
Room very dirty, food on the floor, dirty stained walls, stained mirrors, dirty bathroom with half empty shower gels left
Communal areas - dirty, paint stripping all over the carpet along with food wrappers and food on the carpets

The place generally needed a hood deep clean

2026-06-27 via Nuitee
C
Catherine family_with_children gb
8
Lived our stay but needs up dateing
Pros:

It’s central to everything

Cons:

It’s dated and not clean we opened the door and there was melted chocolate on the chair and dust everywhere spayed from that ok

2026-06-27 via Nuitee
P
Paul Redcliffe solo_traveller gb
10
Pros:

Nothing to dislike great hotel friendly staff,breakfast was fantastic

Cons:

Nothing to dislike

2026-06-27 via Nuitee
G
Grant solo_traveller gb
1
Pros:

The entrance to the hotel in amazing. Anything beyond that point is disgusting, very dirty and run down.

Cons:

There was nothing to like about this place. It was very dirty and run down. The hallways were full of dirty bedsheets, towels, glass and other general rubbish. The bedrooms where the same. We decided that it was unliveable and left shortly after check in.

2026-06-27 via Nuitee
K
Keith couple gb
3
This hotel is poor.
Pros:

The staff were very helpful and friendly,.

Cons:

The 1st room they give us we had to go back to the desk 4 times with the card key as the room they gave us we couldn't axsess the room ,and then we actually got into a different room which was on a slant,there was a double and 2 single beds,the toilet seat kept falling down while you were using it,ther was hols in the wall where they'd tried put something up,the fridge was a waste of time as it was as warm in the fridge as outside it nothing was cold that you took out of it,and as for the door to get in started with 2 inche cap at one end going 6 inches ,you had a pool in the hotel which as a guest you had to pay extra for.

2026-06-27 via Nuitee
S
Simon couple gb
1
2026-06-27 via Nuitee
A
Andrew couple gb
3
Extremely hot!
Pros:

The hotel is nice, we have stopped there before.

Cons:

Top floor penthouse was unbelievably hot. I know it’s 30c but it was so much hotter than the other parts of the hotel. The price should be reduced in that heat. Booking.com also stated that it had a sea view, but it didn’t.

2026-06-27 via Nuitee
E
Elaine solo_traveller gb
2
Pros:

Loved being by the sea front and the staff were amazing

Cons:

The room was tiny and not very clean
We paid £189 for 1 night and I dont feel it was value for money and also found out after that similar rooms were only £90 a night so very confused why we paid so much

2026-06-27 via Nuitee
K
keith couple gb
8
2026-06-26 via Nuitee
D
Damian solo_traveller gb
10
Pros:

Wszystko

Cons:

Nic

2026-06-26 via Nuitee
J
Janet solo_traveller gb
5
2026-06-26 via Nuitee
P
Patterson couple gb
5
Pros:

Dirty

Cons:

Rooms were unkempt

2026-06-26 via Nuitee
L
Lesley solo_traveller gb
7
Lovely place. Customer service not as good as it used to be.
Pros:

Brilliant location. Lovely room (suite)

Cons:

One of the female of reception staff were rude & abrupt. Very disappointing.
Not at all welcoming.
Faulty toilet not repaired after 3 days.
Nowhere safe for early arrival luggage

2026-06-25 via Nuitee
P
pat and jean solo_traveller gb
4
Pros:

Only that it was in the town.

Cons:

Noodles on floor, hairs in the draws.bra inserts in draw the sofa was sticky and under cushions was disgusting hairs down the sides of cupboards. The wash basin in the room way to big,you couldn't sir on toilet properly.

2026-06-25 via Nuitee
B
Bahoz family_with_children gb
3
Not worth it
Pros:

Only location

Cons:

Very dirty and bad service

2026-06-25 via Nuitee
P
Paul couple gb
10
2026-06-25 via Nuitee
S
Schofield solo_traveller gb
8
Pros:

I liked the size of the room
I liked that the bed was comfortable
I like that if your room wasn't ready you could leave your luggage and go out and come back and it was still there

Cons:

That room was too hot and that wasn't because of the heat also I didn't want to complain because one member of staff was rude and I didn't get her name also people were banging the door outside our room against the the door too our room I know it wasn't the hotels fault but I couldn't tell the staff the next day as no one asked me how y stay was

2026-06-25 via Nuitee
L
Laura solo_traveller gb
1
Pros:

Nothing

Cons:

Everything. Its very dated and all floors are uneven. Even in one room we were given the bed was at an angle so not straight and the room was like a cupboard so we refused to stay in the room

2026-06-25 via Nuitee