Royal Hotel

Hotels
Britannia Hotels
7.1 (7240 reviews)
St Nicholas St , Scarborough , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Non-smoking throughout
Kid meals
Paid WiFi
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Food quality
Room condition
Hidden charges

Categories

Cleanliness
6.06
Multiple complaints regarding room conditions, including dampness and broken fixtures.
Service
8.53
Staff were friendly but overworked; general service issues noted during peak times.
Location
9.57
Great location, especially for sea views.
Room Quality
6.02
Rooms in poor condition, described as out-of-date with maintenance issues.
Amenities
7.05
Limited amenities and issues with heating; bar closed for events.
Value for Money
7.01
Additional charges for pets and extra fees leave a poor perception of value.
Food and Beverage
5.56
Food quality below average; significant complaints regarding the New Year's Eve meal.
Overall Experience
7.03
Mixed feelings due to location and staff interaction but marred by cleanliness and food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:47

Property Description

Luxurious Accommodations
Experience the charm of The Royal Hotel with spacious bedrooms boasting modern bathrooms and complimentary toiletries. Each room features a work desk and tea/coffee facilities for your convenience.

Exquisite Dining Options
Savor delectable dishes from a classic British menu and a diverse wine selection at the Sea View Restaurant. Treat yourself to indulgent afternoon teas in the elegant lounges or the Theatre Bar, all while enjoying complimentary Wi-Fi.

Prime Location
Nestled in a grand period building overlooking South Bay, The Royal Hotel offers easy access to Scarborough Beach and nearby attractions like Scarborough Seafront and Scarborough Harbour. Explore the beauty of North York Moors just a short drive away.

Book your stay at The Royal Hotel for a truly unforgettable experience.

Important information:

There is a surcharge applicable when using the swimming pool.

Please note that this property cannot accommodate hen and stag parties.

Please note that there is no parking available at the hotel.

Please note, we do not accept any cash payments at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LBA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and charges are applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.1
Based on 7240 reviews
Cleanliness: 6.06
Service: 8.53
Location: 9.57
Room Quality: 6.02
Amenities: 7.05
Value for Money: 7.01
Food and Beverage: 5.56
Overall Experience: 7.03
R
Roberts couple gb
10
2026-03-07 via Nuitee
R
raymond couple gb
9
2026-03-07 via Nuitee
M
Marisa couple gb
6
2026-03-06 via Nuitee
S
Sam couple gb
7
2026-03-06 via Nuitee
D
Deborah couple gb
8
Disappointed
Cons:

Left a very expensive shirt in the wardrobe on leaving and when I rang up the same day was told someone would contact me the day after which they didn’t I had to ring back and was told it wasn’t there, which can only mean that one of the staff took this shirt

2026-03-05 via Nuitee
C
Carol solo_traveller gb
10
Excellent stay
Pros:

Clean hotel and helpful staff

2026-03-05 via Nuitee
M
Martyn solo_traveller gb
10
I paid £40 a night and was given an upgrade to a double room
Pros:

Beautiful building, great rooms and staff

Cons:

Sadly the area outside the hotel was busy with people gathering late at night but it quietened down after a while

2026-03-05 via Nuitee
A
Awtani solo_traveller gb
5
2026-03-05 via Nuitee
K
Kirstie extended_group gb
8
Amazing and will be coming back
Pros:

The hotel was beautiful and clean.

Cons:

The bed room was very cold and no heating and a very draughty bedroom window. Apart from that lovely and clean

2026-03-04 via Nuitee
G
Gary solo_traveller gb
10
Pros:

I loved the receptionist .
Gave me a better room, with a view

Cons:

Same as above

2026-03-04 via Nuitee
M
Margaret couple gb
10
We really enjoyed our stay and would certainly return.
Pros:

Excellent location with a sea view. Friendly helpful staff. Beautiful building and spacious room and bathroom.

Cons:

There was no soap for the wash basin and the soap dispenser in the bath was broken or empty. No coffee or spoons and only two tea bags. However these were quickly supplied by the efficient reception staff.

2026-03-03 via Nuitee
P
Prof david solo_traveller gb
7
2026-03-03 via Nuitee
C
craig couple gb
5
Pros:

The bed well comfortable

Cons:

I paid for a Seaview room i didn't get that and the bath room step my partner keep for getting the step and she hert herself by falling yes it got a sticker on the door but people going to forget about it

2026-03-02 via Nuitee
D
Dixon couple gb
5
2026-03-02 via Nuitee
K
Kevin solo_traveller gb
8
Satisfactory and excellent location and staff, I would stay again
Pros:

Excellent location, very friendly and helpful team.

Cons:

It took forever for the hot water to come through.

2026-03-02 via Nuitee
J
Jonathan couple gb
1
2026-03-02 via Nuitee
S
Sarah extended_group gb
5
Average, cigkd fo with a refurb
Pros:

Location

Cons:

Customer service at the reception.. no consideration for customers with disabilities.

2026-03-02 via Nuitee
K
Kirsty couple gb
6
It was nice but a few things really needed changing
Pros:

The swimming pool and the room was clean

Cons:

Wardrobe hanging off the wall found a tablet on the floor radiator didn’t work in the room it was freezing

2026-03-02 via Nuitee
L
Linda couple gb
8
2026-03-01 via Nuitee
K
kirsty couple gb
1
Would not stop again, it made the Grand hotel look like the Savoy
Pros:

The location is good but no parking

Cons:

Our room had only the bed changed, no hoovering, no surfaces had been wiped down, the tv remote was very dirty with food on it, the bathroom tap was thick with limescale, the dust was unreal everywhere and the room had a slant in it so we had to sleep at the other end of the bed.

2026-03-01 via Nuitee