Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area by IHG

Hotels
•
Holiday Inn Express
7 (619 reviews)
200 South Mannheim Road , Hillside , US
+1 708-544-2700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location near shopping, highways and ORD access
Generally clean rooms and comfortable beds reported by many guests
Free coffee and decent breakfast for several guests
Friendly staff noted in multiple reviews
Good option for short/overnight stays
Cons:
Inconsistent cleanliness (dirty bathrooms, missed housekeeping, mildew/odor issues)
Service inconsistency – some reports of rude or unhelpful staff and phone issues
Broken or unreliable amenities (ice machine, elevator, key cards, microwave, Keurig pods)
Limited breakfast variety and issues for dairy-free guests
Noise and occasional room maintenance problems (bathtub drain, TV)

Categories

Cleanliness
6.5
Mixed: many guests report clean rooms and comfortable beds, but there are multiple reports of unclean bathrooms, bathtub drain issues, missed housekeeping, mildew smell in fitness center and sewer-like hallway odors.
Service
6.8
Mixed service: several guests praised friendly/amazing staff, while multiple reports describe rude or unhelpful front-desk interactions and slow phone responses or check-in problems.
Location
9
Consistently positive: repeatedly noted as conveniently located near shopping, highway, attractions and long-term parking/ORD access.
Room Quality
6.5
Average room quality: comfortable beds and generally clean rooms reported, but issues include noisy rooms, poor window insulation, malfunctioning microwaves/TVs, key card problems and occasional dirty bathrooms.
Amenities
6.7
Mixed amenities: free coffee and decent pool; however ice machine, elevator and some in-room items (Keurig pods) were broken or missing, fitness center smelled of mildew, and breakfast equipment/options were limited.
Value for Money
6.2
Mixed value: some guests find it affordable and return regularly, while others called pricing high for the issues experienced and noted better online rates than the property offered.
Food and Beverage
6.6
Breakfast generally decent but limited: many enjoyed breakfast, coffee available all day, yet there are repeated complaints about limited variety (especially for dairy-free needs) and missing items like waffles/omelettes.
Overall Experience
7.7
Overall mixed but leaning positive: location, cleanliness (often) and comfortable beds drive repeat stays, though service inconsistencies, intermittent cleanliness and amenity failures produced several negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location near O'Hare Airport and City Centre

The Chicago Airport West-O'Hare Holiday Inn Express offers a prime location on I-290, close to O'Hare airport and a short drive from downtown Chicago. Nearby attractions like Brookfield Zoo and Oak Brook Mall are easily accessible, making it a perfect base for exploring the area.

Modern Amenities for a Comfortable Stay

Enjoy a comfortable stay at the Holiday Inn Express Chicago Airport West-O'Hare with in-room flat-screen TVs and complimentary wireless internet access. Whether you're here for business or leisure, our hotel provides all the essential amenities to make your stay enjoyable.

Fitness Center and Indoor Pool for Relaxation

Stay active during your stay by visiting our modern fitness center or unwind with a refreshing swim in the indoor pool. Take advantage of our on-site facilities to stay fit and rejuvenated throughout your visit.

Book your stay at the Holiday Inn Express Chicago Airport West-O'Hare for a convenient and comfortable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

7
Based on 619 reviews
Cleanliness: 6.5
Service: 6.8
Location: 9
Room Quality: 6.5
Amenities: 6.7
Value for Money: 6.2
Food and Beverage: 6.6
Overall Experience: 7.7
R
Ryan • solo_traveller • us
10
Very comfortable one night and hot breakfast
Pros:

Convenient, clean, comfortable beds, and good shower. Breakfast was great but not easy for dairy-free. Eggs, potatoes, waffles, and pastries all had dairy in them, so we were limited to oatmeal and sausages. But that’s still a good breakfast!

Cons:

Mildew smell in the fitness center, but everything else was great.

2026-10-31 • via Nuitee
P
Park • couple • kr
7
2026-10-29 • via Nuitee
C
Connie • couple • us
8
Cons:

Light weee out for at least 3 hours

2026-10-29 • via Nuitee
R
Ramirez • solo_traveller • us
7
Pros:

Clean

2026-10-29 • via Nuitee
A
Aryana • couple • us
3
Staff rude. They gave me the wrong room. The room they gave me wasnt clean. I paid for the queen suite with double beds
Pros:

Nothing

Cons:

I didn’t appreciate how the staff kept coming at me and my family. They assumed we were with another family because of our skin. The staff was just rude all around the board

2026-10-26 • via Nuitee
S
Swain • family_with_children • us
10
2026-10-25 • via Nuitee
M
miguel • family_with_children • cl
6
Pros:

La cercanía de centros comerciales.

Cons:

No limpian la habitación diariamente.

2026-10-25 • via Nuitee
J
Jaery • couple • us
7
2026-10-25 • via Nuitee
S
Swain • family_with_children • us
10
Pros:

How clean it was and how conveniently located it was lost of shopping and eatery. Will definitely be staying there again.

2026-10-25 • via Nuitee
G
Glenn • couple • us
10
2026-10-23 • via Nuitee
C
Coleman • couple • us
10
2026-10-18 • via Nuitee
K
kourosh • extended_group • us
5
2026-10-10 • via Nuitee
D
DAVID • couple • us
8
Pros:

Easy drive from long term parking to hotel. Great for a overnight stay flying in/out of ORD.

2026-10-10 • via Nuitee
T
Torres • solo_traveller • us
6
2026-09-15 • via Nuitee
N
Ney • solo_traveller • us
8
Pros:

It was restored get to local attractions from here.

2026-09-13 • via Nuitee
J
J'ai lu • extended_group • be
7
Peut mieux faire
Pros:

Rien apprécié.

Cons:

Petit déjeuner insatisfaisant : pas d'omelette, pas de panecacke ou gaufre, ...
Espace de 1,5 cm entre le sol et la porte de la chambre. On entend tous les passages dans le couloir très tôt le matin.
Chambre donne sur la rue. Fenêtres pas très isolantes, grande avenue avec beaucoup de voitures 🚗, très bouillant

2026-09-11 • via Nuitee
J
Justin • couple • us
4
2026-09-07 • via Nuitee
M
Maurice • couple • us
7
2026-09-06 • via Nuitee
W
Wendy • family_with_children • us
1
The staff lacks on proper guest service.
Pros:

Nothing

Cons:

The person who checked us in was rude. When I asked questions she didn’t even speak just pointed at a sign that didn’t have the answer to the questions I was asking. I called multiple times and left messages regarding questions beforehand no one answers the phone.

2026-09-05 • via Nuitee
M
Majed • family_with_children • us
4
2026-09-04 • via Nuitee