Hotel Indigo Jacksonville-Deerwood Park by IHG

Hotels
•
Hotel Indigo
8.8 (321 reviews)
9840 Tapestry Park Circle , Jacksonville , US
+1 904-996-7199

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Walkable, beautiful location
Rooms well appointed, clean and modernized bathrooms
Quiet/peaceful stay
Specific staff member praise (Emilia) and other accommodating staff
Good, hot coffee
Cons:
Poor breakfast service (cold/watery food, billing confusion)
Waitress/bartender performance and a bad drink
Billing/charge dispute and automated phone support
Paid lake-view not provided
Housekeeping/room maintenance issues (hair in shower, loose toilet seat, unvacuumed floor)

Categories

Cleanliness
8.3
Rooms frequently described as nicely appointed, very clean and with modernized bathrooms, but several comments mention hair in the shower, towels and lack of housekeeping during the stay—overall slightly below perfect cleanliness.
Service
7.8
Multiple reports of poor service: slow/absent breakfast service, a waitress/bartender who performed poorly, billing confusion and automated phone response. Counterpoint: several mentions of helpful/front-desk staff (notably Emilia), so service is mixed but notably impacted by breakfast and billing issues.
Location
9.9
Consistently praised: walkable area and beautiful location were repeatedly highlighted and one review explicitly states location made the stay worth it.
Room Quality
9.9
Rooms described as excellent, well supplied and modernized; clean and nicely appointed. A minor critique about artwork being loud/stressful, but overall room quality is a strong positive.
Amenities
9.5
On-site amenities are generally present and the property offers desirable features (lake-view option, breakfast offering), though reviewers reported limited nearby meal options and confusion/problems with breakfast execution and availability.
Value for Money
8
Value impacted by issues: guests paid extra for a lake view they did not receive and at least one guest received an unexpected $199 charge leading to a dispute. Some felt the advertised breakfast inclusion was unclear, reducing perceived value.
Food and Beverage
7.5
Several negative reports: cold/watery breakfast items, items missing (no toast/bread), a poorly made drink from the bartender, and billing confusion over breakfast vouchers. Coffee was noted as good and hot, but overall F&B was a weak point.
Overall Experience
9.5
Mixed but leaning positive overall: location, quietness and many positives about the hotel and rooms made stays worthwhile for some guests, despite service, breakfast and billing problems that reduced satisfaction for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Lakefront Views and Convenient Location
Located just minutes away from Adventure Landing and Jacksonville Beach, Hotel Indigo offers stunning lake views and easy access to popular attractions.

Modern Amenities and Dining
Enjoy smoke-free rooms with flat-screen TVs, free Wi-Fi, and in-room movies. Indulge in American cuisine at 98 Forty Bar & Bistro with a lakefront patio for a delightful dining experience.

Relaxation and Recreation
Unwind in the outdoor pool or hot tub, stay active in the 24-hour gym, and bring your furry friends along to this pet-friendly hotel. With a prime location near zoos and beaches, Hotel Indigo is your perfect getaway destination.

Book now for an unforgettable stay at Hotel Indigo Jacksonville Deerwood Park.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 321 reviews
Cleanliness: 8.3
Service: 7.8
Location: 9.9
Room Quality: 9.9
Amenities: 9.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 9.5
C
Cenia • couple • us
2
We did not enjoy our stay there. The waitress/bartender was awful. They need more personnel.
Pros:

I liked that it was a walkable area.

Cons:

The staff was horrible. First morning we put our breakfast order in and one hour later the waitress comes back to ask us what we ordered. We ended up leaving without eating. The same person who waited on us was also the bartender that evening. I ordered a drink that was terrible I could not even drink it.

2026-10-26 • via Nuitee
J
Janie • couple • us
9
2026-10-24 • via Nuitee
C
Colin • couple • us
9
The artwork in the room was loud and borderline stressful. Felt chaotic for no reason.
Pros:

Breakfast was not included with the nightly rate advertised. We thought we made sure the stay included the meal, but alas.

Cons:

More open amenities for meals etc. close to the Hotel.

2026-10-20 • via Nuitee
I
ibrahima • solo_traveller • us
10
2026-10-10 • via Nuitee
L
lawrence • couple • us
10
2026-09-07 • via Nuitee
D
Davetis • solo_traveller • us
10
2026-09-07 • via Nuitee
D
Dan • couple • us
4
The breakfast service was terrible; food cold. The room was nicely appointed and clean.
Pros:

The hotel and location of the hotel was beautiful. The room was excellent; very clean, well supplied and modernized bathroom. Check-in was a bit difficult. No clerk except a bartender who came to greet us and give us a key. There was a question she had about breakfast. When I booked I asked if breakfast was included and was informed that indeed, a good breakfast was included.
While in the room, a person from the front desk told us breakfast was not included. I asked what the new room rate was since breakfast was not included? This caused additional phone calls, until the front desk called & told us a voucher for breakfast was included.
We arrived for breakfast about 7 AM. There were menus at the table, but I selected a simple buffet. Big mistake. The eggs were barely warm and they were watery. The potatoes were cold as was the bacon, but it had been pre-cooked because it was crispy. No toast or bread. The coffee was self-serve and it was hot and good. Croissant fried!
Mid-way through our breakfast a waitress gave us a bill, to which I responded with a breakfast coupon. Ten minutes later, she returned telling us that "her boss said to bill us for breakfast." I told the waitress that I'd given her a voucher for 2 breakfasts, so I would not accept the bill.
About 9 AM we loaded our car and checked out. The girl at the reception desk asked if I wanted my bill. I replied in the affirmative to which she presented me with the bill which was zero'd out because the amount was charged to my credit card.
On September 2, I received another bill from the hotel for $199 and change. I tried to call the hotel, but received an AI person. I made another call on September 3 to a number at the bottom of the bill and received another AI person who after some discussions transferred me to a 3rd person. This person referred me back to the original number. At this point I called American Express and filed a dispute.

Cons:

Read what I wrote in the box above. Service was very disappointing.

2026-09-03 • via Nuitee
T
Thomas • couple • us
3
The hotel was ugly, the staff surly, the room looked rediculous.
2026-08-20 • via Nuitee
M
Monica • solo_traveller • us
10
2026-08-10 • via Nuitee
D
Dan • family_with_children • us
7
2026-07-24 • via Nuitee
A
Anabel • family_with_children • us
10
2026-07-20 • via Nuitee
M
Maurice • solo_traveller • us
10
2026-07-12 • via Nuitee
S
Shontelle • couple • us
5
Very peaceful was never interrupted with do not disturb sign up
Pros:

The hotel was nice overall I paid extra for a lake view and didn’t have a lake view at all

Cons:

The fact that the lake view wasn’t available from my room as I paid extra for that feature

2026-06-22 • via Nuitee
D
Damonyae • couple • us
10
2026-06-17 • via Nuitee
R
Reginald • solo_traveller • nl
6
Overall, location and helpful staff made stay worth it
Pros:

Location
Staff was nice and accommodating

Cons:

Unclean bathroom with hair on shower walls and towels
Toilet seat was loose
Floor boards and walls not well kept
Bed sheet did not fit over bed
House keeping did not vacuum floor during stay

2026-05-29 • via Nuitee
C
Chris • solo_traveller • us
10
Great
Pros:

Emilia at front desk

Cons:

Cable system/channels were not easily negotiable.

2026-05-23 • via Nuitee
C
Collier • solo_traveller • us
10
2026-05-21 • via Nuitee
L
Laura • couple • us
10
2026-05-11 • via Nuitee
E
Emily • couple • us
10
It was a great time to self discovery!
Pros:

I loved the outside fireplace. I loved the lake with the ducks and water turkeys. It was very relaxing being able to walk along the lake and having a bench to sit and enjoy the view. It being close to all the shopping is a great plus as well.

Cons:

I chose the wrong food to order.

2026-05-04 • via Nuitee
J
Joshua • couple • us
10
2026-05-02 • via Nuitee