Leonardo Hotel London Watford

The mattress, whenever my husband moved it waked me up because of the mattress, It was a while since we slept on the spring mattress.

Only ate there once the food was Luke warm

The coffee from the machine at breakfast was frankly disgusting and we had to spend out to get a decent cup from the bar.

The air conditioning within the room smelt damp and stale, we had to turn it off when the temperatures were over 30 degrees outside

The TV looked like it had about 6 pixels and the air conditioning hardly worked.

The only downside was that the breakfast looked a bit expensive, we didn’t opt in for it as we would be out all day and got breakfast out.

Our key cards kept disconnecting meaning we couldn’t use the lifts & had to keep going back to the reception

The staff called my room a couple times to see how I was, which while was nice the phone is incredibly loud and made me jump as I was not expecting it and thought there was an emergency.

No hashbrowns at breakfast, Leonardo's used to do them but have replaced them with sauteed potatoes which when I had them the first day tasted horrible.

Breakfast bit pricey

Check in was an absolute joke. Initially sent a link from “6006814461-8r6f.adx9.r3rp.xv4m@property.booking.com” which having booked with other booking.com properties which have had their accounts hacked and scam emails sent out, alarm bells were ringing not to click their check in online link with such a random email address. Apparently this was a genuine email which other friends have agreed doesn’t give off the most professional energy and instead screams “scam”.

Arrived at the property at 2:45pm, check in was 3pm but as we were only 15 minutes early we thought we’d ask. Advised the room wasn’t ready so we went back at 3pm to be told the room still wasn’t ready. We had tickets for an event and needed to get ready in the room and leave by 4pm. I had to prompt the staff to ask when the room would be ready to which she said “I’ve popped a message in the house keeping group chat, it could be 2 minutes it could be 5”. I pointed out check in was 3pm and we needed to be in the room promptly to which we were given an apology and 2 complimentary drinks tokens to pacify us (hold on, there’s more on the drinks tokens farce later). Sat down for 10 minutes only to turn around and see the check in queue was now 10+ people long and out the front door due to only having 1 competent member of staff on the front desk. Rejoined and was checked in at almost 3:30pm (noticing other people in the queue were just standing to aside as they were also having the same issue of their rooms not being ready indicating a serious staffing issue in house keeping or just general organisation and running of the hotel). We reached our room to establish we had been given a much cheaper room than what had been booked. My partner ran down to the front desk to which they apologised and we were upgraded to an executive suite (the difference between the room we had booked being a coffee machine we didn’t have chance to use during our stay so it was an entirely useless upgrade).

Stayed about four years ago when owned by someone else and had terrible room service. Foolishly we tried again. £6 to room deliver so we picked it up. Food really bad but to be fair to the manager they gave a refund when they saw the pictures. It’s all just heat up food so don’t eat there.

N/A

Nothing.