Hilton Phoenix Chandler

Hotels
•
Hilton Hotels & Resorts
9 (261 reviews)
2929 West Frye Road , Chandler , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Poor cleanliness
Inconsistent service

Categories

Cleanliness
7.09
Multiple mentions of dirty rooms and lack of cleaning services.
Service
8.56
Mixed reviews; some friendly staff but issues with assistance and responsiveness.
Location
10
Convenient and favorable location mentioned positively.
Room Quality
9.1
Comfortable beds and clean bathroom noted, but some issues with cleanliness.
Amenities
9.05
Pool and fitness center were mentioned positively.
Value for Money
9.58
General perception of value being acceptable given the overall experience.
Food and Beverage
9.54
Food options are decent, but issues with room service noted.
Overall Experience
9.09
Mixed experience with notable service issues but some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 10:41

Property Description

Luxurious Accommodations
All rooms at the Hilton Phoenix Chandler are elegantly decorated with granite countertops and dark wood furnishings. Enjoy modern amenities such as free Wi-Fi, a 32-inch flat-screen TV with premium channels, and a Cuisinart coffee maker for your convenience.

Dining Excellence
Indulge in a culinary experience at Taste An American Bistro, offering contemporary meals all day. End your evenings at the R Bar with a selection of drinks and appetizers. Start your mornings right at Café 2929 with a variety of Starbucks coffee drinks.

Relaxation and Recreation
Unwind by the spacious outdoor pool and patio that are open year-round. Stay active at the fitness room or soothe your muscles in the whirlpool. With transportation services to local destinations, exploring the area is made easy.

Book your stay at the Chandler Hilton Phoenix for a memorable and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 3.87 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 261 reviews
Cleanliness: 7.09
Service: 8.56
Location: 10
Room Quality: 9.1
Amenities: 9.05
Value for Money: 9.58
Food and Beverage: 9.54
Overall Experience: 9.09
F
frank • solo_traveller • us
7
i wont return to this property
Pros:

close oarking

Cons:

noise outside, smell of gas plant across street

2026-01-19 • via Nuitee
M
Michael • extended_group • us
1
Desk services upon checking in called me an asshole.
Cons:

Upon checking in, I was called an asshole. Ruined my experience as to also ruining future business with Hilton hotels.

2026-01-19 • via Nuitee
J
Jared • couple • us
10
2026-01-19 • via Nuitee
J
Jefferson • solo_traveller • us
10
2026-01-19 • via Nuitee
J
Julia • couple • us
7
2026-01-19 • via Nuitee
T
Tiffany • couple • us
9
The most friendly hotel staff we have encountered in a while. The room, pool, and fitness center were all great and well
Pros:

Very friendly staff.

Cons:

It was a little loud.

2026-01-05 • via Nuitee
D
Diego • solo_traveller • us
9
2025-12-28 • via Nuitee
R
Road27198719276 • Family
2
Worst hotel ever.
Pros:

This is by far the worst hotel I've ever stayed in. Not just the worst Hilton, but the worst hotel, period.
I stayed for 4 nights during Christmas and this is what happened.
- First Night:
-- The EV charger was not working. The hotel stated that they have EV charge on-site and this is the only reason why we picked this hotel over the closer ones. The lady at the desk said the EV charger often doesn't work and EV charger is not her responsibility as it's managed by another company.
-- Checked-in and as a Hilton Gold Member, I received $30 daily food and beverage credit ($15 per guest for two guests). At check-out, I only received $15 daily credit and not $30, so used the chat option on the app to talk to the hotel, but never received a response from the hotel in app. I had to talk to them to get the credit adjusted.
-- Went to the room, there was no toilet paper in the room, none.
- Second Night, came back and the room was not cleaned. The facial tissues ran out the first night, and didn't received replacement. I talked to the lady at the desk, she said she'll put in a request for the room to be cleaned the next day. Also, she will bring new facial tissues to the room for us, which never happened.
- Third Night: I saw the cleaning lady in the morning and asked her to clean our room, she said okay. Got back at night around midnight (Christmas Eve), the room was again NOT cleaned. The guy at the desk said there is nothing he can do and offered us to towels. Then he finally, looked up another room and moved us. The room is right next door, but we had to move everything to the new room, this is after midnight. I asked him to get the manager, but there were no managers available. The guy said he'll have the manager contact me to apologize first thing in the morning.
- Two additional nights in the new room and then checked out. However, I did not receive any apology or calls from the manager.

2025-12-27 • via Tripadvisor
C
Clare • solo_traveller • us
9
2025-12-21 • via Nuitee
R
Richard E • couple • us
10
Pros:

i had the buffett, no matter which hotel
i stay at, the eggs are cold.

2025-12-19 • via Nuitee
A
Aimee • solo_traveller • us
6
2025-12-18 • via Nuitee
R
Richard E • couple • us
10
2025-11-29 • via Nuitee
L
Liset • solo_traveller • bq
6
2025-11-27 • via Nuitee
M
Manuel • extended_group • us
9
2025-11-26 • via Nuitee
S
Sandra • couple • us
10
We were looking for an acceptable , price and within driving distance to Dignity Hospital.
Cons:

Exhaust fan in bathroom

2025-11-19 • via Nuitee
D
David • couple • us
8
2025-11-17 • via Nuitee
H
H3338QWpaul_ • Business
2
DISGUSTING FRONT DESK PM STAFF
Pros:

DISGUSTING PM FRONT DESK STAFF

11/13/2025
I called at 8:00PM and spoke to a male representative at the front desk. Without even trying to help, he would just transfer my call to CRS and then every time I would call back he would just put my phone call on hold then send it back to CRS. After trying numerous times to speak someone on property instead of just being on hold and being transferred to CRS. His female front desk colleague picked up but she wasn’t any help and not willing to help. When I asked whom I’m speaking with for reference she just said UMM ILL GET YOU TO RESERVATIONS. It’s sad to see a franchise hotel with this type of staff that’s unprofessional and uneducated. Send them all home if they don’t want to be there and help. I will write to Corp about this nasty encounter 1-888-4HONORS

2025-11-13 • via Tripadvisor
S
Shelley • family_with_children • us
10
Comfortable with great staff!
Pros:

It was clean

Cons:

The only thing I didn’t like was there were headphones in the gym and once I started sweating they shocked me in my ear.

2025-11-10 • via Nuitee
J
Jacob • extended_group • us
8
2025-10-30 • via Nuitee
N
Nicole • couple • us
8
2025-10-29 • via Nuitee