Hampton Inn & Suites Chicago Southland-Matteson

Hotels
•
Hampton Inn
8.2 (324 reviews)
20920 Matteson Avenue , Matteson , US
+1 708-748-4102

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean / immaculately clean rooms
Friendly / accommodating staff (many positive mentions)
Convenient location near restaurants and stores
Good / exceptional breakfast selection
Indoor pool
Good housekeeping
Cons:
Reservation cancellations and rude or unhelpful desk staff
Loud noise from upstairs (running/jumping) disturbing nights
Check-in problems and room readiness / maintenance issues (lights)
Limited Wi‑Fi and limited water reported by some guests
Low toilet height for older guests
Occasional in-room coffee maker problems

Categories

Cleanliness
9
Multiple guests described the property as very clean or immaculately clean and praised housekeeping; overall cleanliness is a strong positive.
Service
7
Service is mixed: several reviews praise friendly, accommodating staff while a number of serious complaints cite rude desk agents and poor handling of reservation cancellations and guest issues.
Location
8.9
Location is frequently called out as a positive (near restaurants, stores, convenient to area); a small number of reviews found it less than ideal, but overall location sentiment is good.
Room Quality
7.8
Some guests reported beautiful rooms, but there are recurring room issues (low toilets for older guests, lights not working, occasional maintenance/cleaning delays) that lower the score.
Amenities
8.8
Amenities such as the breakfast offering and an indoor pool were praised; minor negatives include limited Wi‑Fi or water access reported by a few guests.
Value for Money
8.2
Value for money was not often explicitly discussed; assigned the target rating while noting that service failures reported by some guests affected perceived value in those cases.
Food and Beverage
9
Breakfast and breakfast selection were repeatedly described as good to exceptional; a few minor notes (coffee maker not working in-room) did not significantly detract.
Overall Experience
6.9
Overall experience is mixed: many guests had wonderful, relaxing stays praising cleanliness, breakfast and staff, but several severe negative experiences (same‑day cancellations, rude handling, check‑in problems) weigh down the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location
Located in the suburban village of Matteson, Illinois, the Hampton Inn & Suites Chicago Southland-Matteson is the perfect base for exploring the nearby attractions like Lake Michigan and Chicago city centre.

Modern Amenities
Enjoy a comfortable stay in guest rooms equipped with flat-screen TVs, coffee makers, and free WiFi. The hotel also offers an indoor pool, a 24-hour fitness centre, a business centre, and laundry facilities for your convenience.

Nearby Attractions
With the Hollywood Casino Amphitheater, Deer Creek Golf Course, and Ford Motor Company Stamping Plant just minutes away, there's no shortage of entertainment options near the hotel.

Book your stay at the Hampton Inn & Suites Chicago Southland-Matteson for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Guest Reviews

8.2
Based on 324 reviews
Cleanliness: 9
Service: 7
Location: 8.9
Room Quality: 7.8
Amenities: 8.8
Value for Money: 8.2
Food and Beverage: 9
Overall Experience: 6.9
A
Anita • couple • us
7
for the most part my stay was okay
Pros:

Loud noise, running, stumping jumping noise all nite, early morning from upstairs. I let front desk know, they called the room and client didn't answer. I let front desk know again after an hour or so, they said would call that room again. I have not experienced that type of noise on any of my stays there.

Cons:

contacting the client about the kids running and jumping on the floor above my room

2026-10-31 • via Nuitee
A
Alan • couple • us
9
A good and relaxing stay
Cons:

Prefer a walk in shower. Not a big deal

2026-10-25 • via Nuitee
E
Elodia • solo_traveller • us
9
My stay was wonderful.
Pros:

I liked everything. The room was beautiful and the staff were great. I would stay there again.

Cons:

The toilets in bathroom were rather low. I’m an older person and getting the toilet was a bit much.

2026-10-24 • via Nuitee
S
Sylvia • extended_group • us
10
Amazing Facility and Exceptional Staff!
Pros:

The location was perfect. The premise was clean and very inviting. The common area and breakfast offered daily was exceptional. The staff was accommodating, welcoming and friendly.

2026-09-17 • via Nuitee
T
Tawanda • couple • us
10
Staff members were among
Pros:

The location

Cons:

Nothing

2026-09-14 • via Nuitee
N
Nailah • solo_traveller • us
1
Do not book here
Cons:

I called the morning of my booking to confirm my arrival and request early check in. I was told they couldn't accommodate early check in for me. Later that day before I could check in, the hotel canceled my booking. The desk agent was extremely rude as well.

2026-09-08 • via Nuitee
R
Rusty • solo_traveller • us
8
Pros:

Friendly staff, great housekeeping service

Cons:

Location wasn't awesome

2026-09-07 • via Nuitee
T
Timothy • family_with_children • us
7
2026-09-07 • via Nuitee
D
Darius • solo_traveller • us
10
Pros:

everything

Cons:

no complaints at all

2026-09-01 • via Nuitee
D
Dantzler • solo_traveller • us
10
2026-08-31 • via Nuitee
S
Shameka • couple • us
9
2026-08-29 • via Nuitee
M
MONIQUE • couple • us
1
Never Again!!!!
Pros:

It’s was a very clean inviting hotel, great location around food places and stores.

Cons:

They cancelled my reservation after I called to let the front desk know that my plane was delayed in Atlanta.
I was able to get the first open spot the next day and went to the hotel. The two staff members that were there had a oh well attitude and shifted the blame to me not flying in that night at 11:00. I showed them my phone where I talked to someone at 8:30 my time which was 7:30 Chicago time. The went in the back and came back out and said. The staff member said I told her I will be there at 11:00pm not 11:00 the next day.
I had no where else to go, and sat in the lobby trying to find a hotel to stay at. I have never felt an experience let the one I had with this location. I will never return to this location again, will stay closer to Midway airport. Never had a problem with them before.😡👀

2026-08-28 • via Nuitee
J
Jillian • extended_group • us
1
Pros:

Nothing

Cons:

Booked a stay here for a concert because we are from out of town and they canceled on us same day and just said they didn’t have a room for us and they had to cancel. Proceeded to not help us find an alternative and everywhere was booked out because it was same day so we had no where to stay.

2026-08-28 • via Nuitee
J
Jewel • extended_group • us
9
Pros:

Location

Cons:

Limited water and limited Wi-Fi access.

2026-08-28 • via Nuitee
S
Sterling • extended_group • us
7
2026-08-25 • via Nuitee
N
Navarro • couple • us
8
2026-08-14 • via Nuitee
M
Maria • family_with_children • us
7
2026-08-12 • via Nuitee
R
Radcliffe • couple • us
7
My stay was lovely, only had problems with connecting the wifi to the smart tv
2026-08-07 • via Nuitee
A
Andrew • couple • us
9
2026-08-05 • via Nuitee
J
Jaime • family_with_children • us
10
2026-08-04 • via Nuitee