Facilities

Fitness facilities
Health or beauty spa nearby
Proposal/romance packages available
Express check-out
Firepit
Fireplace in lobby
Clubhouse
Free WiFi
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great room
Friendly staff
Delicious food
Cons:
Cell service issues
Inconsistent amenities

Categories

Cleanliness
8.76
Rooms were very clean and nicely decorated.
Service
9.23
Staff is friendly and provides excellent service.
Location
8.77
Lovely property, easy access.
Room Quality
8.72
Comfortable and nicely appointed rooms.
Amenities
8.25
Many extras in the room, but some amenities were lacking.
Value for Money
8.71
Standard quality for this hotel tier.
Food and Beverage
9.26
Restaurant food was great and well-cooked.
Overall Experience
8.73
Beautiful property with a lovely stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:02

Property Description

Recreational Amenities:
Practice your swing on the golf course, play on outdoor tennis courts, or relax in the sauna for a memorable stay.

Dining Experience:
Indulge in American cuisine at NEST Kitchen & Taphouse with a golf course view, grab a drink at the poolside bar, or enjoy a cooked-to-order breakfast at the cafe.

Luxurious Accommodations:
Unwind in individually furnished guestrooms with modern amenities like Smart TVs, Egyptian cotton sheets, and private balconies or patios for a comfortable stay.

To book your stay at The Lodge at Kiln Creek Resort and experience these exceptional features and more, visit our website or call us today!

Important information:

  • The seasonal pool will be open from May to September.
  • Pool access available from 9:00 AM to 7:00 PM.
  • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

See all policies

Location

Guest Reviews

8.8
Based on 109 reviews
Cleanliness: 8.76
Service: 9.23
Location: 8.77
Room Quality: 8.72
Amenities: 8.25
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 8.73
S
Sania • partner
10
Pros:

Amazing property! Contactless check in was a breeze! Room was beautiful and very clean and the food at the restaurant on the property is amazing as well! We will be back for sure!

2025-10-12 • via Nuitee
R
Rose
10
Pros:

Outside access

2025-10-11 • via Nuitee
J
JENNIFER
10
Wedding weekend
Pros:

It was an absolutely amazing experience. Definitely better than what I paid for. Would stay there again in a heartbeat.

2025-10-07 • via Nuitee
C
Caitlin • partner
10
Pros:

Friendly staff, room was clean and comfortable and just as pictured. Food at the restaurant was great. No complaints! Would highly recommend staying here.

2025-10-06 • via Nuitee
D
David • family
6
Pros:

The room was a little worn, in need of repairs and updates. The carpet had several stains,
the tub handle was loose and the furniture was scratched & worn.
Also the outdoor covered seating area for the Nest restaurant had a leak and when it rained the water came down like a torrential waterfall.
We were wet by the time we walked through to reach our room (which was right off the restaurant).
We had quite a few problems with our check in that encompassed several hours trying to get it resolved. Finally, Hailey ( the restaurant mgr) was kind enough to help us with the issue. We thought we were going to have to stay at another hotel before she got involved.
We truly appreciate her efforts.

2025-10-01 • via Nuitee
B
Brian
10
Pros:

Great room. Biscuits and gravy were delicious.

2025-09-28 • via Nuitee
D
Dawn • family
10
Pros:

Absolutely and always an amazing hotel with excellent atmosphere, rooms, staff and food:)

2025-09-28 • via Nuitee
V
Volney
10
Pros:

I didn't get a chance to use the spa, and I didn't have pets with me. The room was very clean and nicely decorated. I enjoyed the balcony very much as well.

2025-09-27 • via Nuitee
J
Jacqueline
6
Not as great as expected
Pros:

Wanted thus experience to be as amazing as others had reviewed, but not so much.

Cell service was non-existent in the room, no complimentary water in rooms, or vending machines to even purchase one at night.

"Pillow top" matress was really a thin matress cover over a very firm mattress.

Dehumidifier flooded our room the first night, and we had to move. (We were told after the fact there SHOULD HAVE BEEN signage on it not to touch it...(but there was no such sign.)

Excited to enter the room to see the ipad for guest services and music (until i figured out they were completely unresponsive.) Front desk said they were old. (???) sidenote...guess it was "OLD" in the second room too, because it was unresponsive in that room too.

When i asked about the bathroom fan not working, i was told it was "silent". (Not so sure there is such a thing as an absolutely SILENT bath fan). Whatever.

The property is beautiful, and feels safe. Wanted to golf, but the pro shop doesnt have rental clubs (???)

Agree with another reviewer that the "shared" patio furniture is a bit problematic when the place is booked solid...because the table between my room and the next was dragged to the other room before i could get out there to sit down...so i had to drag from another room. All rooms should have their own.

Restaurant food was good. Dont even think about eating outside...the flies swarm you as soon as your food is served.

And...why the fancy table settings in your room-no room service?

2025-09-13 • via Nuitee
V
Verified traveler
10
Great Boutique Find
Pros:

Lovely property, easy to access, appreciated not having to trek through hotel lobby, up elevators, etc. to get to room. Comfortable and nicely appointed rooms with many extras: high-top table/barstools, microwave, mini fridge (with freezer), porcelain dishes (plates, coffee cups, saucers), cloth napkins, glass decanter and DOF glasses, corkscrew, full complement of travel toiletries (razor, toothbrush/toothpaste, vanity kit, shower cap, etc.). Would definitely stay again!

2025-09-09 • via Nuitee
B
Brendon
10
Pros:

Clean, friendly staff, high quality furniture, and easy access to the building. Would stay here again!

2025-09-08 • via Nuitee
G
Gacheri
6
Pros:

Nice place, very tranquil, and friendly staff. Though a bit dated and there's no elevator.

2025-08-31 • via Nuitee
Y
Yasmine
10
Pros:

All the employees were super nice and restaurant there is amazing

2025-08-29 • via Nuitee
L
Love
10
Pros:

This property was beautiful. The restaurant there was amazing and customer service was top tier. Hats off to the chefs. They definitely cooked that food with love. I went during some events they were throwing there because it’s also an event space. Even though they had the music going it wasn’t to loud. I still enjoyed my room very much. Would definitely stay here again.

2025-08-24 • via Nuitee
D
Diondra • family
8
Pros:

This property is very cute. The welcome desk location in relation to the rooms isn't ideal. It was also a little strange that guest rooms are so near public event spaces. Otherwise, a very cute and comfy place!

2025-08-22 • via Nuitee
D
Dixie
10
Pros:

The room was nice and large, very comfortable and quiet. The area is very clean with attractive buildings and lots of trees and foliage. The Nest restaurant has great food options; everything we ate was delicious. All staff was very respectful and helpful.

2025-08-17 • via Nuitee
V
Verified traveler
10
Pros:

This is an amazing surprise! Hidden gem at Newport News. We love everything about the hotel! Great room, service and restaurant on site is wonderful! We have a lovely stay!!!

2025-08-12 • via Nuitee
M
Megan • family_with_children
10
Pros:

The customer service was outstanding at this property. I have no idea how we received VIP status, unless Expedia arranged this, but my kids and I were given the 5 star treatment, including vouchers to use in the restaurant. I highly recommend this property to anyone staying in the area.

2025-08-09 • via Nuitee
V
Verified traveler
6
Pros:

So so visit. Pros: attentive staff at the Nest, clean, safe. Cons: The property needs to be freshened up. The room was uncomfortable because it was humid and the air was not circulating.

2025-07-31 • via Nuitee
E
Eric • partner
8
Pros:

The hotel was incredible. I loved it!!! I would definitely stay again.

2025-07-09 • via Nuitee