The Ritz-Carlton, Shenzhen

Hotels
•
Marriott
9.2 (104 reviews)
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048 , Shenzhen , CN
86-755-22222222

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Facilities

Full-service spa
Fitness facilities
Health or beauty spa nearby
Proposal/romance packages available
Express check-out
Electric car charging station
Comprehensive recycling policy
No single-use plastic stirrers
Long-term parking (surcharge)
Free WiFi
See all facilities

Review Highlights

Pros:
Friendliest staff ever
Great location
Great service

Categories

Cleanliness
9.05
Standard quality for this hotel tier.
Service
9.55
Friendliest staff ever; attentive and warm to all guests.
Location
9.55
Great location.
Room Quality
9.05
Standard quality for this hotel tier.
Amenities
9.05
Gym and sauna are delicious.
Value for Money
9.05
Standard quality for this hotel tier.
Food and Beverage
9.05
Standard quality for this hotel tier.
Overall Experience
9.25
Excellent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:32

Property Description

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at our full-service spa with 2 spa tubs and a sauna.

Exquisite Dining Options and Bars
Savor international cuisine at Flavorz or opt for 24-hour room service. Enjoy drinks at the poolside bar or the 2 bars/lounges.

Premium Facilities and Services
Benefit from complimentary Wi-Fi, concierge services, and a business center. Plus, take advantage of the limo service and event spaces.

Book a stay at The Ritz-Carlton, Shenzhen for a centrally located luxury experience.

Important information:

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.2
Based on 104 reviews
Cleanliness: 9.05
Service: 9.55
Location: 9.55
Room Quality: 9.05
Amenities: 9.05
Value for Money: 9.05
Food and Beverage: 9.05
Overall Experience: 9.25
J
Joselyn
10
Pros:

Friendliest staff ever

2025-09-27 • via Nuitee
Y
YIFTACH
10
Great location, great service
Pros:

Great location, great service; stuff is attentive and warm to all guests all time; gym and souana are delicious; excellent stay

2025-08-29 • via Nuitee
T
Terence • family
10
Pros:

Great property!

2025-07-07 • via Nuitee
M
marcus
10
Pros:

Very convenient

2025-05-25 • via Nuitee
Y
yu • family
10
Pros:

All stuff are super nice and helpful. Good location.

2025-01-14 • via Nuitee
T
Tomer • partner
10
Pros:

Great hotel great service great location! I will definitely go back!

2024-11-24 • via Nuitee
S
Shazzasbazzar • partner
10
Pros:

Awesome experience on all counts.

2024-10-20 • via Nuitee
A
Andy
4
Pros:

空气不流通

2024-10-14 • via Nuitee
L
Linda
10
Pros:

酒店人員友善，房間舒適清潔，地點方便。

2024-08-31 • via Nuitee
D
Darsha • partner
10
Pros:

Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though

2024-08-09 • via Nuitee
A
Athanasios
6
overall normal
Pros:

disappointed room was not ready arrived 14:20 pm had to wait an hour over, lobby cafe very small and non-atmosphere feels uncomfortable carpet in the room needs cleaning has visible spots / as usual in China Internet traffic restricted that will become in future maybe the reason why i will stop visiting China can’t work without properly functioning internet

2024-07-28 • via Nuitee
R
Rafal
10
Pros:

Super !!!

2024-07-16 • via Nuitee
A
Ahmed
10
Pros:

N/a

2024-06-20 • via Nuitee
P
Priscilla • partner
8
Pros:

Hotels in Shenzhen are not really rated at the same level, in terms of stars, as those in many other metropolitan areas. 5-star ratings here seem to be more like 4-star elsewhere. This Ritz had great service but the room itself is not that well maintained.

My biggest gripe is the ventilation in my room (which was upgraded for free to the executive level) was poor. When I entered into the room there was a musty smell. The room was on the warm side throughout the night even though I cranked temperature down to 19C.

Very spacious room and bedroom.

I got the room on Expedia for a good price so overall it was a good stay. Just don’t expect your typical Ritz I guess.

2024-05-10 • via Nuitee
B
brad • friends
10
Pros:

Excellent service

2024-04-30 • via Nuitee
S
Stephen
8
Pros:

Great service, property and facilities a bit dated.

2024-03-01 • via Nuitee
J
Judy • partner
10
Pros:

We had a lovely stay. Will come back again.

2024-02-08 • via Nuitee
K
Kwan Ming
4
Great lobby, helpful staff, but dated rooms.
Pros:

Excellent customer services, however it’s a shame that the room had a couple of issues. Squeaky bathroom door, faulty TV remote control, the room was dated and the furnitures have seen better days. It would be okay if we were staying at a 3 or 4* hotel but given it was Ritz Carlton, it had really failed to meet our expectations.

2024-01-03 • via Nuitee
J
John • family
10
Pros:

Upgraded to free breakfast for two in welcome. Changed room due to air-conditioning was not working.

2023-11-21 • via Nuitee
Y
YAN LUN ALAN • partner
2
Pros:

The package includes lunch and dinner, it provides lounge access instead with snacks and desserts. It’s tricky and I feel cheated. The blame falls on both Expedia and Ritz Carlton.

2023-11-02 • via Nuitee