Macdonald Old England Hotel & Spa

Hotels
Macdonald Hotels & Resorts
7.6 (2660 reviews)
23 Church St , Bowness-on-Windermere , gb

Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Friendly reception staff
Cons:
Freezing pool
Poor service
Unclean bathroom towels
High parking fees
Chaotic breakfast experience

Categories

Cleanliness
6.68
Bathroom towels were reported unclean, affecting the overall impression of cleanliness.
Service
8.15
Mixed sentiments; some staff were noted as unhelpful and slow, but some were praised as friendly.
Location
9.19
Consistently praised for its stunning location and convenient access.
Room Quality
8.64
Spacious rooms noted, but some issues with heating may affect comfort.
Amenities
6.67
Facilities like the pool and sauna were reported as disappointing and in poor condition.
Value for Money
7.13
High parking fees and poor breakfast service raise concerns about value.
Food and Beverage
6.68
Breakfast service was chaotic, with long wait times and poor food quality reported.
Overall Experience
7.65
Disappointing overall experience due to numerous service and facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:43

Property Description

Luxurious Accommodation
Indulge in the elegant rooms at Macdonald Old England Hotel & Spa, each equipped with modern amenities and picturesque lake views. Relax in plush robes and enjoy complimentary toiletries for a truly pampering stay.

Culinary Delights
Savor the exquisite flavors at the award-winning restaurant, offering a menu filled with locally sourced ingredients. Unwind at the Terrace Bar and Lounge with delightful light meals or classic afternoon teas, perfect for a leisurely break.

Relaxation and Wellness
Take advantage of the state-of-the-art leisure center, complete with a gym, swimming pool, and rejuvenating spa facilities. From the calming sauna to the indulgent beauty treatments, immerse yourself in a world of tranquility and luxury.

Experience the epitome of luxury and relaxation at Macdonald Old England Hotel & Spa. Book now to secure your tranquil getaway by Lake Windermere.

Important information:

The credit/debit card used to book a pre-paid rate must be presented to reception on arrival at the hotel. Please note that failure to do so will result in an alternative payment method being required.

Please note that extra beds are only possible in certain room types and must be confirmed by the property prior to arrival.

Please note that the elevator cannot take full size wheelchairs, making the Restaurant not accessible for guests in wheelchairs.

For guests staying on a Dinner, Bed and Breakfast rate you can enjoy a £30 allowance per adult towards food and children’s meals are charged as taken

When booking 7 rooms or more, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 14 years old stay for £25 per person per night when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 2660 reviews
Cleanliness: 6.68
Service: 8.15
Location: 9.19
Room Quality: 8.64
Amenities: 6.67
Value for Money: 7.13
Food and Beverage: 6.68
Overall Experience: 7.65
J
James couple gb
7
Ticked a box
Pros:

Nothing wrong with the property and unfortunate electrical power cut didn’t cause much hindrance and the staff dealt with as best they could.

2026-02-14 via Nuitee
R
Robert couple gb
9
2026-02-12 via Nuitee
S
Sean couple gb
8
2026-02-12 via Nuitee
C
Charlotte couple gb
8
Literally paying for the location and spa
Pros:

Location
Views from room
Spa facilities

Cons:

Queue for breakfast
Long wait time for coffee and cold toast served with no butter
£5 supplement for eggs Benedict

2026-02-12 via Nuitee
J
judemad Friends getaway
10
Unforgettable 😊
Pros:

Lovely hotel, fabulous views, superb beds. Excellent situation for any visitors, being just by the jetty for boat trips.
The pool was warm, steam and Turkish room and ice room by the pool was a great place to relax at the end of a walking day! I didn't partake in any of the spa treatments available but there are many.
The room was large (twin room) and included towelling robes to use, and there was no noise from outside in the corridor.
The staff were outstanding, with Nick and JC being very helpful, and Tommy going above and beyond to make our stay special and unforgettable! Thank you

2026-02-11 via Tripadvisor
S
Samantha couple gb
7
Pros:

Great location, food very good

Cons:

Service in restaurant poor

2026-02-11 via Nuitee
N
nathanhU5788EW Couples Wigton, Cumbria, England
10
Lovely place & lovely staff
Pros:

This is my 2nd time staying, me and my partner have made it a yearly thing that we spend our anniversary here, today we arrived early, got chatting to a member of staff behind the desk, told him we had just been and booked our wedding, our room wasn’t ready so we popped away for some food, came back and our room was ready, we went up to our room and it was a bigger room than the one we had last year, we where happy! Then there was a knock at the door, the member of staff who dealt with us at the desk had came up with a bottle of Prosecco and Ice! I couldn’t believe it, best thing is my partner is pregnant so she can’t didn’t want a glass, so the whole bottle is for me! Bonus! 🤣 I didn’t catch the guys name but he had an Irish accent & he was new to the area.. people like him is what makes someone like me write a review! Excellent service since the moment I walked through the door.
This is the reason why me and my partner had came to an agreement where we spend our anniversary here, getting our treatments done at the spa and to stay here over night.
Thank you

2026-02-10 via Tripadvisor
A
Alan couple gb
8
Enjoyable stay , but beware of hidden charges.
Pros:

Breakfast was excellent, location is superb, with excellent views of lake Windermere and within easy reach of nearby attractions, staff where very helpful.

Cons:

The check in time is 4.00 pm, which is quite late considering you have to leave by 11.00 am, there are extra charges on some breakfast items of £5, ie eggs Benedict, smoked salmon are an extra £5, which is quite steep considering we paid £500 for 2 nights stay, also the car park offered is £25 per night by the hotel, there was no spaces left, but I already paid £21 for 3 days in the local pay and display car park, nearby, much better value.

2026-02-10 via Nuitee
T
Tina couple gb
3
2026-02-09 via Nuitee
S
Sarah couple gb
8
Pros:

Lovely rooms nice and spacious staff very helpful perfect location

Cons:

Breakfast is awful and rip off

2026-02-09 via Nuitee
5
594jasono Couples Newcastle upon Tyne, Tyne and Wear, England
8
Wow lovely
Pros:

Well I have to say what a surprise. A lovely room. Great staff nice spar with robes in your room. Lovely food, who could ask for more

2026-02-08 via Tripadvisor
G
greg250gt Couples Durham, County Durham, England
10
Great weekend break package.
Pros:

Just had an excellent weekend break, evening meal was lovely, as was the breakfast. Spa and pool very nice. Staff were all very professional and attentive. Will return again.

2026-02-08 via Tripadvisor
H
Holly1952 Friends getaway Isle of Man
10
Warm, welcoming, with great rooms and spa suite.
Pros:

Lovely hotel right on the shore of Windermere in Bowness, and 5 mins from all the restaurants and shops. So warm in all the areas. It's a big hotel so could easily be chilly. Rooms were big, well equipped and the beds SO comfortable!
The hotel spa and pool were again, perfect. A big pool, at a lovely temperature, sauna, steam rooms and of course treatments available.
We were 6 ladies over from the IOM celebrating a Big Birthday, and just staying 3 nights B&B. The breakfasts were brilliant, and plenty of it! The staff were just the best. So friendly and couldn't do enough for you. Especially Tommy, Nick and JC. Thank you boys, you were fab!
Definitely recommend this hotel!

2026-02-06 via Tripadvisor
H
H1405CAestherd Couples
10
Lovely staff and hotel.
Pros:

Lovely hotel, staff absolutely amazing, friendly helpful and kind, nothing was too much of an issue. The breakfast was lovely and relaxing, and the room was stunning, upgraded to a balcony room. The spa had a pool, sauna stream room and an ice shower, we didn’t book any treatments, however the pool was quiet and not busy. The only thing that was missing was that there was no hairdryer in the room, however the changing rooms in the spa had a few, and our room was close to it, so wasn’t an issue for us, however may be for anyone who isn’t staying on the first floor. Parking was £25 a day, so we found another parking place that was a 5/10 minute walk from a hotel which was £18/£19 for 3 days (opposite the Quayside Bowness which I would recommend)

2026-02-05 via Tripadvisor
S
StephFret Couples Ely, Cambridgeshire, England
8
Wonderful service!
Pros:

Don’t agree with negative reviews listed for this hotel. The staff were some of the friendliest people and were always happy to help. They were very sweet congratulating our engagement. We really enjoyed service provided by Ahmed, such a lovely welcome to the hotel and always so polite whenever he saw us.
Food was above what we were expecting for a set menu - it was exquisite!
5 star service.
Gave 4 star overall as the hotel, does need some refurbishments.

2026-02-03 via Tripadvisor
S
S5847CAgillianh Couples
6
Enjoyed but below par
Pros:

The £25 parking is disgusting for residents. Room was lovely. Spa was good, steam was not up to scratch, cold pockets. Dinner was amazing. Staff were the best. Breakfast, juice was diabolical. No decent fruit. Tinned peaches?.

2026-01-31 via Tripadvisor
M
Marc solo_traveller gb
9
Very enjoyable
Pros:

Location

Cons:

Spa was basic parking fee was too high at £25

2026-01-29 via Nuitee
A
Alinoor family_with_children gb
8
Pros:

Location

2026-01-28 via Nuitee
N
Nicola couple gb
7
2026-01-28 via Nuitee
S
Sean couple gb
10
2026-01-28 via Nuitee