Best Western Plus Jacksonville West

Hotels
•
Best Western Plus
7.6 (254 reviews)
525 Chaffee Point Boulevard , Jacksonville , US
+1 904-265-7759

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and 24-hour desk
Convenient location close to interstate; easy parking
Clean pool and generally good amenities
Some guests reported clean rooms and privacy
Large rooms (spacious) and comfortable stay for some
Cons:
Inconsistent cleanliness: trash left, used soap, strong odors, damp rooms
Bed issues: too hard, squeaky, or needs replacement
Breakfast complaints: limited pork-focused options and poor eggs for some
Maintenance problems: AC leaks, shower knob issues, photos not matching rooms
Occasional poor handling of room changes / DND protocol

Categories

Cleanliness
6.2
Mixed reports: several guests praised cleanliness and housekeepers, but multiple reviews described rooms not cleaned (trash left, used soap), strong odors (urine, sour), dampness and staining — overall below average cleanliness with inconsistent housekeeping.
Service
9.2
Generally very positive: numerous comments about friendly, helpful front desk, managers and housekeepers; 24-hour desk and staff assistance praised. A few incidents (room-handling and DND miscommunication) noted but majority report excellent service.
Location
9
Frequently noted as convenient: close to interstate, good for events and mid-roadtrip stops, easy parking and accessibility — strong location value for many guests.
Room Quality
6.5
Inconsistent room quality: some guests enjoyed large or comfortable rooms, but several reported hard/squeaky or worn beds, AC leaks, difficult shower knobs, bright smoke-detector lighting and rooms that look different than online photos.
Amenities
8.2
Pool and basic amenities well-regarded (clean pool, accommodating parking); breakfast service and timing mentioned positively by some. Overall amenities are a solid plus though breakfast specifics vary.
Value for Money
7.2
Mixed: some guests felt rates could be lower or questioned value after negative room/cleanliness issues, while others felt the combination of location, service and amenities offered reasonable value.
Food and Beverage
7
Breakfast feedback is mixed: several guests enjoyed hot breakfast, but others complained about limited options (pork-only) and poor egg quality — average F&B experience.
Overall Experience
7.5
Aggregate impression is slightly above average: many guests praised staff, location and pool leading to strong stays for some, but recurring issues with beds, cleanliness and occasional maintenance problems produced a mixed overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Complimentary Hot Breakfast and Outdoor Pool

Guests at Best Western Plus Cecil Field Inn & Suites can kick off their day with a delicious hot breakfast on the house, followed by a refreshing dip in the outdoor pool.

Well-Equipped Rooms and Amenities

All rooms at Best Western Cecil Field Inn and Suites are equipped with a microwave, small refrigerator, and flat-screen cable TV. Additionally, each air-conditioned room features a work desk, coffee maker, and ironing facilities for utmost convenience.

Fitness and Business Facilities

Stay active in the hotel's gym or unwind in the spa bath. Guests can also take advantage of free parking, fax/copy services in the business center, making it a perfect stay for both leisure and business travelers.

Book your stay now at Best Western Plus Cecil Field Inn & Suites for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 254 reviews
Cleanliness: 6.2
Service: 9.2
Location: 9
Room Quality: 6.5
Amenities: 8.2
Value for Money: 7.2
Food and Beverage: 7
Overall Experience: 7.5
A
Adrian • solo_traveller • us
10
2026-09-02 • via Nuitee
C
Cynthia • family_with_children • us
10
2026-08-31 • via Nuitee
T
Tucha Martin • solo_traveller • us
8
Pros:

Perfect for the event we was attending.

Cons:

Everything was fine.

2026-08-31 • via Nuitee
L
LESHANDRA • couple • us
7
2026-08-15 • via Nuitee
R
Richard • couple • us
4
Pros:

Staff

Cons:

Bed was like sleeping on concrete, used bar of soap in bathroom

2026-08-03 • via Nuitee
B
Basimah • couple • us
7
Everything was good except the breakfast and the timing of it.
Pros:

The bed was so comfortable.

Cons:

I didn’t like that they only served pork for breakfast. I don’t eat pork and would have liked turkey. The eggs were not good.

2026-08-03 • via Nuitee
C
Cornelius • couple • us
10
2026-07-23 • via Nuitee
T
Trazell • couple • us
10
One of my favorite hotels
Pros:

Location, the customer service and the rooms

Cons:

The rates could be a little lower

2026-07-18 • via Nuitee
N
Nichelle • couple • us
10
Loved it
Pros:

Privacy and clean

2026-07-13 • via Nuitee
T
Trazell • couple • us
10
2026-07-12 • via Nuitee
L
Lourdes • extended_group • hn
10
2026-07-11 • via Nuitee
S
Stephen • family_with_children • us
8
The stay was nice. They need new beds.
Pros:

Clean, friendly staff.

Cons:

The bed was lacking. It needs to be replaced. And the bright room lighting up smoke detector light was not great.

2026-07-11 • via Nuitee
J
JT • solo_traveller • us
10
2026-07-08 • via Nuitee
A
Andreas • family_with_children • us
10
Perfect for families on vacation.
Pros:

Front desk clerks and manager were very kind and helped with any issues. Pool was clean. Breakfast was good and hot. Hotel was clean. Housekeeper was so nice also.

2026-07-07 • via Nuitee
S
Sheena • couple • us
10
Big rooms easy parking. Would stay here again
Pros:

Easy to get in and out of. We were hauling a large trailer and they were able to accommodate

Cons:

It was great. Big rooms!

2026-07-06 • via Nuitee
J
JT • solo_traveller • us
10
2026-07-03 • via Nuitee
J
janine • couple • us
5
2026-07-01 • via Nuitee
V
Valerie • solo_traveller • us
9
2026-06-28 • via Nuitee
K
Katie • family_with_children • us
10
Great stay! Clean rooms! My children loved the pool! Close to restaurants.
2026-06-23 • via Nuitee
J
james • couple • us
10
2026-06-22 • via Nuitee