Best Western Plus Jacksonville West

Hotels
Best Western Plus
8 (319 reviews)
525 Chaffee Point Boulevard , Jacksonville , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Room odors

Categories

Cleanliness
6.96
Several reviews mentioned cleanliness issues including smells in rooms and dirty elevators.
Service
8.93
Multiple reviews praised the friendly staff, especially Destiny who provided excellent service.
Location
8.97
The hotel was noted for its convenient location, making it easy for travelers to access nearby amenities.
Room Quality
7.42
Some remarks indicated problems with mattress quality and room smells, but others highlighted spaciousness.
Amenities
7.95
Reviewers noted good breakfast options and accessible amenities for older guests.
Value for Money
7.91
Comments regarding pricing were generally positive, reflective of the quality expected for a mid-range hotel.
Food and Beverage
7.96
The breakfast quality received positive feedback with a variety of options offered.
Overall Experience
7.93
General satisfaction from guests despite some cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:44

Property Description

Complimentary Hot Breakfast and Outdoor Pool

Guests at Best Western Plus Cecil Field Inn & Suites can kick off their day with a delicious hot breakfast on the house, followed by a refreshing dip in the outdoor pool.

Well-Equipped Rooms and Amenities

All rooms at Best Western Cecil Field Inn and Suites are equipped with a microwave, small refrigerator, and flat-screen cable TV. Additionally, each air-conditioned room features a work desk, coffee maker, and ironing facilities for utmost convenience.

Fitness and Business Facilities

Stay active in the hotel's gym or unwind in the spa bath. Guests can also take advantage of free parking, fax/copy services in the business center, making it a perfect stay for both leisure and business travelers.

Book your stay now at Best Western Plus Cecil Field Inn & Suites for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 319 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
M
Meyer family_with_children us
3
It wasn’t as just wasn’t what I expected from a best western
Pros:

The employee where excellent loved there customer service.

Cons:

It had a bad smell to the first room I got so I had them get me a new room and it smelled too

2026-04-07 via Nuitee
R
Robert couple us
5
2026-04-06 via Nuitee
W
Wallace solo_traveller us
9
Pros:

The staff was helpful and answered any questions we asked.Rooms were clean ,even the bathroom was supplied with all we needed.

Cons:

Bed was a little to soft for us, needed more pillows for king size.

2026-04-06 via Nuitee
T
Thomas couple us
10
2026-04-03 via Nuitee
T
Thomas couple us
10
2026-04-03 via Nuitee
T
Thomas couple us
10
2026-04-03 via Nuitee
E
Eunice family_with_children us
9
2026-03-28 via Nuitee
T
Tanesha couple us
10
2026-03-27 via Nuitee
L
Larry family_with_children us
3
Worst hotel stay ever
Pros:

The only thing good about this Best Western was the breakfast and the staff was nice. Its overpriced and not worth what they charged. If we weren't visiting family, we would ask for a refund and left.

Cons:

The room's stunk! The 1st room reeked of nasty pet smell and musty. There was so much pet hair right by the bed and you could see the pet hair right under the mattress as I always check for any critters. there was also a fake disgusting nail there too. The room was so disgusting we had to ask to move to a different room. The 2nd room still smelled like a musky musty odor but better than nasty dirty dog smell. They definitely could've done a better job cleaning job in general. The couches in the room were also disgusting!! I wouldn't even sit on it! Dirty, looked like it has oil stains and or urine spots. If they are going to offer couches in the suites, they should steam clean them in between guests or put some plastic down or something. This was the worst Best Western we've ever stayed at!! The elevators were also janky and so slow! This is a non-smoking hotel but yet the whole 3rd floor reeked of pot and when we informed the lady on duty, she said sorry I can't really do anything about it. I would definitely not recommend this hotel to anyone. We stayed in a hotel in Tennessee after this and it was night and day different.

2026-03-23 via Nuitee
C
Courtney couple us
10
Nice comfort stay and clean and remodeled
Pros:

Easy access off the interstate pictures are older location is remodeled I love the shower!

Cons:

N/a

2026-03-22 via Nuitee
H
Heidi couple be
7
2026-03-17 via Nuitee
H
Heidi couple be
7
2026-03-17 via Nuitee
W
Whitner couple us
10
Pros:

Staff was friendly, hotel was clean, bed was comfortable. The breakfast was good, and there was plenty to choose from. We would stay here again if in the area.

2026-03-16 via Nuitee
J
Jah’Barri couple us
10
2026-03-14 via Nuitee
M
Miller family_with_children us
8
2026-03-12 via Nuitee
H
happy family_with_children us
9
Pros:

Great location,room was well kept and clean ,niče size room,if i had to ne picky i would say that i had to good to first floor to get ice great stay will stay again

Cons:

No ice on second floor

2026-03-10 via Nuitee
J
Julie couple us
4
Would not stay there again
Pros:

Good location. Nice staff

Cons:

Bathroom was poorly designed. Grout not clean. Bathroom fan so very loud

2026-03-08 via Nuitee
M
Margaret solo_traveller us
5
Pros:

I scheduled an accessible room, but did not get one. Breakfast better than most.

Cons:

Accessible bathroom.

2026-02-22 via Nuitee
N
Nathaniel couple us
10
2026-01-19 via Nuitee
M
Mandy family_with_children us
6
Our stay was good and people were nice. Room could be cleaner. Smell in room was very offputting.
Pros:

Breakfast was good- didnt use pool or gym but looked nice

Cons:

Our room smelled very musty and felt damp- was very hot when we walked in. The adjoining room to ours did not lock. We requested another room and they promptly switched our room without hesitation. The room we switched to still had a musty smell but not nearly as bad as the first room. When on the elevator, another couple asked us if our room smelled bad (because theirs did also).

2026-01-19 via Nuitee