Sleep Inn & Suites Douglas

Worst experience I have ever had! On the day of arrival a hotel staff member called to tell me they were overbooked and would not be honoring my reservation. When I asked which hotel they were moving us to they replied there were no other Choice Hotels within the area and proceeded to hang up on me.

Very nice and clean place!

My husband and I checked in, went up to the room and left for dinner shortly thereafter. We forgot something and immediately went back to the room. Neither of our keys worked. As I was talking with the front desk another couple, who had checked in right after us, came back downstairs. It appears that the desk clerk gave them keys to our room number which invalidated our keys but gave them a different room assignment . After a phone consult with somebody, the clerk figured it out and issued a new set of room key cards.
The next day we left at 8:30 and didn’t return until 6 pm. There wasn’t a “do not disturb” sign in our room so before we left in the morning my husband specifically requested at the front desk that no housekeeping was required nor should they enter our room. The clerk left a note for housekeeping. I had missed a call from the hotel at noon so upon our return I checked at the front desk. The clerk said it must’ve been the previous shift who called and checked our room number in the computer. She said there was nothing there. Well…. We open the door and see that ALL of our belongings are crammed into our 2 bags. Hanging clothes, clothes on closet shelf, shoes, toiletry bags from the bathroom, miscellaneous papers all shoved into the bags and sitting on a chair.
The desk clerk now says that housekeeping said we MAY have a question. Ya think? For whatever reason they must’ve thought we’d be checking out? I questioned why there wasn’t a list of check outs for housekeeping. Turns out there is. More apologies.
Backing up, I made the room reservation about a month and a half in advance for 4/23. On 3/23 at 11 pm I received a voicemail from a desk clerk asking if I still planned on checking in that evening. I called her back and told her she had the right day in wrong month.
The room and bathrooms were clean. The bed and comforter were comfortable. This review would’ve been higher but the lack of coordination and poor customer service clouded it.

The fact my mizz was 3 blocks away and the room had room for extra circulars but was old and outdated

Nothing

Nice facility

I enjoyed it enough to stay there 2 weekends in a row, and will stay there again

Our family of 6 was able to get a room with 2 bedrooms (3 total queen beds) and 2 bathrooms -- perfect! We loved the indoor and outdoor pools, too. And the breakfast was a lot of fun. If we return to Cody with all 6, we will likely book the same room. It was also within short walking distance of the Cody Museum, restaurants, and shops!

The bed and pillows were super comfortable

Comfortable bed

Horrible experience. Booked through booking. Paid in full and confirmed. Got a call from the hotel when we were on our way and literally 2 hours from time to check in. They didn’t have a room. To make it worse, they blamed it on booking and said they never guaranteed the reservation. It took me 2 hours of working with booking to get it refunded. They admitted that the hotel admitted they had overbooked as it was clearly a confirmed reservation. I had it booked and paid for 3 months in advance. So BEWARE! If rooms start filling up they WILL sell your room for a higher rate and leave you with the aftermath.

The staff were very helpful and friendly and even let us hang out in their lobby after checkout when our rental car wouldn't start and we had to wait all day for a replacement. Would stay there again.