Grand Kempinski Hotel Shanghai

We Really Happy to stay in this Hotel, especially Miss Judith and Grace have excellent service. We will come back to this Hotel👍👍👍

We really Happy to stay in Grand Kempinski it is our second time for the New Years and we deeply appreciate Miss Judith and Miss Grace really wonderful service and hospitality....Mrs Judith and Miss Grace have given us the most Excellent Service ever.. Will come back again for sure..Go Grand Kempinski Shanghai

The hotel staff was very friendly and kind and very cooperative in their hospitality and service.
Finally, I would like to express my special thanks to Ms. Eva, who was very friendly and honest in her cooperation and was responsive in a cheerful manner.

Thanks
AHosseiny

We stayed for 5 nights (18–23 July 2025) in the Club Bund View King Room with Executive Lounge access, and it was truly a wonderful experience. The room offered stunning views of the Bund, and the overall ambiance of the hotel was elegant and relaxing.
A special mention goes to Ms. Yudith, the Club Lounge Manager, and her team, who provided consistently attentive and professional service throughout our stay. They made us feel genuinely welcomed and ensured that every visit to the lounge was a pleasant one. Their warm hospitality truly elevated our experience.
One small area for improvement would be the check-in process for Executive Room guests. Upon arrival, we informed the lobby ambassador that we had booked an Executive Room, and in our experience with other hotels, such guests usually have a dedicated check-in/check-out service at the Executive Lounge. However, in this case, we were led to the front desk instead, which was a bit unexpected. While the check-in was smooth, we feel that offering Executive Lounge check-in would enhance the first impression and reflect the premium image of the hotel.
Overall, we thoroughly enjoyed our stay and would not hesitate to recommend the Grand Kempinski Shanghai for its comfort, location, and outstanding service from the Executive Lounge team. We look forward to returning in the future.

This is a mixed review - aimed for Westerners about Kempinski hotels in China. Normally we give 5 stars because Kempinski is a 5 star hotel, but in China it's different ... no hotel in China is really a "non smoking hotel" and it's usual behaviour for men to be half naked with their hotel room door open all the time like it's a brothel. We have a Titanium membership (highest level) but that doesn't help to insulate from inconsiderate guests that the hotel seems unwilling or unable to civilize. It's too bad, otherwise we think Kempinski is great.

Never again!! I tried shaving as soon as I arrived cause it was a 10 hour drive starting at 5am. When I touched the mirror, I got shocked that my entire left half was numb, and with the shock, the electricity went out. I live in hotels very often, and I've never been electrocuted before, even in cheap hotels. This is just something that should be impossible. And I was offered a free breakfast as compensation. So my life is worth a bowl of cereal. NEVER AGAIN at the 'un'-grand Kempinski.

Very nice hotel particularly the executive lounge where Ms. Yudith the manager go above and beyond to make the guests comfortable. The service and food are superb. Great team particularly Andy the chef.

I stayed here for 5 nights in a river view room and was very impressed. The room was clean, odor-free, and well-maintained. The front desk staff were professional, polite, and communicated clearly in English. The housekeeping staff were also friendly and attentive. The breakfast offered a wide variety of choices to suit all preferences. Moreover, the hotel’s location is excellent — right next to the Oriental Pearl Tower and with easy access to many tourist attractions in Shanghai via the subway.

Great hotel. The service was excellent, in particular that of Judith at the Executive Lounge. The lobby bar was also very nice. The view of Shanghai and the river was breathtaking. Rooms and ammenities of high quality. Location very convenient.

Many thanks to Manager Judith for his excellent management and attentive service in the Executive Lounge. Your professionalism and meticulous attention to detail make every guest feel right at home. Your efficient organization and warm attitude not only enhance the overall quality of the lounge, but also bring us unforgettable memories. We look forward to continuing to enjoy better services under your leadership in the future. Good luck and all the best!

What can I say about the Grand Kempinski, we had a wonderful stay, the hotel is in a perfect location, and the staff, not to mention the highest rating from check-in to the restaurant, and especially in the lounge, where the very pleasant and extremely professional Judith lovely lady , in addition to serving us, also gave us useful information special greetings to her. the stay was perfect , the room with a fantastic view of the river.
All recommendations for Grand Kempinski it really is GRAND
thanks again

Good location. Very friendly staff. Comfy bed and stunning views. 

Not so great: the appliances in the room have aged and the pool/wellness area is really old and not clean. Guests are walking in with street shoes next to the pool. The pool is cold. It’s simply worn down up their on the 30th floor. Great view though 

Please note: if you want to go swimming you need to wear a swimming cap. Given the hygiene conditions in that area it’s the last think I would care about. 

Internet is not international.

We arrived mid morning & luckily our room was ready but unfortunately the air conditioning in the room was not working so when we returned late that evening we had to switch rooms which was annoying as we had unpacked everything. Having said that the hotel gave us a larger room which was appreciated. The rooms are a bit dated but the lobby is beautiful & the breakfast was simply fabulous. Approx. 10 minute walk to the metro & the staff particularly the Concierge were very helpful

My husband and I loved this hotel. We upgraded on arrival to an executive club room and totally worth it with an amazing river view and access to the lounge.
Room was amazing and staff were great. Only thing I didn't like was to use the pool you had to pay £5.00 for a swimming cap but there were men with beards swimming?????
Overall great stay and we would go back.

Great location, great scenery, great service.
The staff were very attentive. We were warmly welcomed into the hotel by Elaine and another lady colleague of hers. They ensured our check in was smooth. We were also warmly hosted by Judith at the executive lounge. She was very friendly and accomodoting. We were definitely very well fed at the executive lounge.

The room is beautiful with great view. The food selection is excellent. The hotel location is very convenient.

We definitely enjoy our stay. Highly recommended.

Nearly a year late (we stayed last April), but I had to commend Manager George. A third-party booking cancellation threatened to ruin our last stop in China. However, the Kempinski staff, especially George, were incredible.

We were immediately offered drinks in the lobby while the issue was resolved. George not only honored our original rate, despite the last-minute problem, but also included complimentary breakfast (which was impressively varied and fresh). He even treated us to a meal at one of the hotel's excellent restaurants.

George's professionalism and kindness turned a stressful situation into a highlight. Highly recommend the Grand Kempinski for its outstanding service – a truly memorable experience. Thanks again to George and the staff!

So happy to have found the Kempinski in Pudong. Stayed on the business floor with incredible buffets every afternoon/evening. Tremendous views of the Bund. Staff was super helpful for those of us with limited, ok, no, Chinese language skills :)

Amazing view, great food and wonderful staff, Yudith took great care of us since we don’t speak any Chinese!! The whole lounge is also beautiful and looks like a great place to have a drink or tea in the evening. It is on the 28th floor and has views of the waterfront and downtown!

The location offered by the hotel gives a great view of downtown Shanghai. Just across the river from the bund, most of tourist attractions are within assessable by the metro just a 10 minute walk away. The breakfast buffet features an enjoyable combination of western and asian style cuisine. To further enhance your experience at an affordable price, you can find and book yourself the top floor executive suites at a discount!

Lovely place to stay.