Hotel Hayden New York

Hotels
127 West 28th Street , New York , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Dirty rooms
Poor maintenance

Categories

Cleanliness
7
Several reviews mentioned dirty rooms and issues with cleanliness.
Service
9.5
Staff were consistently described as kind and attentive.
Location
9.5
Multiple reviews praised the location as excellent and convenient.
Room Quality
6.5
Negative comments regarding old and poorly maintained rooms.
Amenities
7.5
Some complaints about the lack of basic amenities like water bottles.
Value for Money
7.5
High prices compared to the quality of the rooms and services offered.
Food and Beverage
8
Breakfast received mixed reviews, with limited options but overall acceptable.
Overall Experience
8.5
Overall impressions were mixed, highlighting both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:38

Property Description

Luxurious Stay in the Heart of New York City

Modern Amenities: Hotel Hayden offers a comfortable stay with flat-screen TVs, iPod docking stations, and plush bathrobes in every room. Stay connected with complimentary WiFi throughout the property.

Convenient Location: Located in Chelsea, guests are just steps away from iconic landmarks like Madison Square Garden and Macy's. Explore the city easily with the Empire State Building and Flatiron Building within walking distance.

Exclusive Perks: Enjoy a seamless stay with a 24-hour front desk, onsite restaurant, and a fitness center. Start your day right with a complimentary continental breakfast. Book now for an unforgettable experience at Hotel Hayden.

Important information:

Minimum Age Requirement - Must be 21 years of age to book a room

The Facility Fee includes:
- Local, long distance and international calls from the guestroom phone
- 24/7 access to the fitness center and business center (including printing)
- In-room bottled water, coffee and tea single-serving pods
- Package handling
- Same-day luggage storage upon arrival and post checkout
- Expanded amenities packageGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Fitness center is closed from 2026-07-31 until 2026-06-23
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

Cleanliness: 7
Service: 9.5
Location: 9.5
Room Quality: 6.5
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8.5
P
Patience solo_traveller nl
7
2026-07-25 via Nuitee
V
VICTOR family_with_children es
7
Céntrico y cómodo
Pros:

La ubicación

Cons:

Las vistas a la escalera de incendios

2026-07-24 via Nuitee
A
Anna solo_traveller ee
8
2026-07-24 via Nuitee
T
TrippinOnTravel extended_group us
6
Worth it!
Pros:

I loved the staff and being greeted at the door. Our a/c wasn't working on our first day and they took care of it immediately. I also really liked the location, it was an easy walk from the 1.

Cons:

The beds were tiny and uncomfortable. The window didn't close all the way, letting in that notorious NYC noice. And the breakfast, you can skip it, it's coffee and some croissants they seem to get from costco or something.

2026-07-23 via Nuitee
J
Juan Carlos solo_traveller pr
10
Pros:

Excellent service from the personnel.

Cons:

Out of orange juice for the breakfast the last two days. But that's not fault of the personnel.

2026-07-23 via Nuitee
R
Raymond couple nl
8
2026-07-23 via Nuitee
S
Senem couple tr
10
Excellent
Pros:

Everything

Cons:

Nothing

2026-07-23 via Nuitee
C
Carolina Elizabeth solo_traveller ar
7
Pros:

La limpieza, el personal

Cons:

Podrían mejorar el desayuno.

2026-07-22 via Nuitee
S
Sofia solo_traveller se
9
Perfekt läge.
Pros:

Läget. Personalen. Gratis vattenflaskor.

Cons:

Frukosten. Bara sötsaker och yogurt.

2026-07-21 via Nuitee
M
Miriam solo_traveller at
8
2026-07-21 via Nuitee
A
ALEXANDER couple ca
9
2026-07-20 via Nuitee
S
stella patricia family_with_children co
8
Bueno
Pros:

La ubicación

Cons:

El desayuno

2026-07-19 via Nuitee
F
Felipe solo_traveller cl
8
2026-07-19 via Nuitee
G
GUROL solo_traveller tr
8
Pros:

Konum ve personel iyi, teşekkürler.

Cons:

Kahvaltı tatlı yiyecekler üzerine. Kahvaltıda tuzlu birşeyler olabilir. Peynir gibi

2026-07-19 via Nuitee
D
Denhoed solo_traveller us
9
Flower district gem
Pros:

Very clean, quiet, good AC, location was excellent

Cons:

The breakfast was very limited and high in carbs & sugar (yoplait, croissants, muffins, donuts). I would have liked a few more "healthy" options and ended up supplementing with grocery store items.

2026-07-18 via Nuitee
H
Hasan Emrah couple tr
7
Pros:

Room is big enough and location

Cons:

Breakfast !!! They quote a room rate that includes breakfast... but the breakfast is absolutely terrible. Is this really it?
And booking !!!!! You sold it to me for 1,500, then dropped the price to $1,200 just a day later; you totally ripped me off—shame on you.

2026-07-17 via Nuitee
B
Bruno couple us
2
Mediocre. Wouldn’t pay another cent
Pros:

Location. Bathrooms are spacious and clean.

Cons:

AC didn’t function properly. The overall vibe is off. The breakfast included is poor quality. The rooms are in a state of decay; Walks with chipped paint furniture that don’t close, wood laminate coming off furniture. In 2026 no smart TV. Overall looks good from the outside but you don’t want to find out what’s inside.

2026-07-15 via Nuitee
D
daria couple it
10
2026-07-15 via Nuitee
L
Leonie couple de
2
Absolutely not a good value for money, would not recommend
Pros:

The location was good, a lot of subways close

Cons:

We paid 1500$ for a 4 star hotel that had „continental breakfast“. The breakfast was paper plates and cutlery with pre made pastries and yogurt cups. We didn’t go after day 1. the room was alright but not the best. The elevator sounded like a train went by every 15 seconds. One night the elevator got stuck on our floor and made squeaking noises till 11pm (we had to call the front desk). Housekeeping came at 6pm one day. Overall would not recommend. The fridge we had in our room was empty and it was only as „clean“ as it had to be

2026-07-15 via Nuitee
H
Heinrich couple us
3
2026-07-14 via Nuitee