Hotel Hayden New York

Hotels
127 West 28th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Dirty rooms
Poor maintenance

Categories

Cleanliness
7
Several reviews mentioned dirty rooms and issues with cleanliness.
Service
9.5
Staff were consistently described as kind and attentive.
Location
9.5
Multiple reviews praised the location as excellent and convenient.
Room Quality
6.5
Negative comments regarding old and poorly maintained rooms.
Amenities
7.5
Some complaints about the lack of basic amenities like water bottles.
Value for Money
7.5
High prices compared to the quality of the rooms and services offered.
Food and Beverage
8
Breakfast received mixed reviews, with limited options but overall acceptable.
Overall Experience
8.5
Overall impressions were mixed, highlighting both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:38

Property Description

Luxurious Stay in the Heart of New York City

Modern Amenities: Hotel Hayden offers a comfortable stay with flat-screen TVs, iPod docking stations, and plush bathrobes in every room. Stay connected with complimentary WiFi throughout the property.

Convenient Location: Located in Chelsea, guests are just steps away from iconic landmarks like Madison Square Garden and Macy's. Explore the city easily with the Empire State Building and Flatiron Building within walking distance.

Exclusive Perks: Enjoy a seamless stay with a 24-hour front desk, onsite restaurant, and a fitness center. Start your day right with a complimentary continental breakfast. Book now for an unforgettable experience at Hotel Hayden.

Important information:

Minimum Age Requirement - Must be 21 years of age to book a room

The Facility Fee includes:
- Local, long distance and international calls from the guestroom phone
- 24/7 access to the fitness center and business center (including printing)
- In-room bottled water, coffee and tea single-serving pods
- Package handling
- Same-day luggage storage upon arrival and post checkout
- Expanded amenities packageGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Fitness center is closed from 2026-07-31 until 2026-06-23
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

Cleanliness: 7
Service: 9.5
Location: 9.5
Room Quality: 6.5
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8.5
D
Diana • solo_traveller • mx
9
very good location
Pros:

location

Cons:

The air conditioning

2026-07-04 • via Nuitee
I
Igino • solo_traveller • it
8
2026-07-04 • via Nuitee
I
Igino • solo_traveller • it
8
2026-07-04 • via Nuitee
R
Ruari • couple • gb
5
2026-07-04 • via Nuitee
H
Howard • couple • us
8
Location is excellent , staff friendly, clean room and fast elevator
Pros:

Great location

Cons:

Air conditioning was set too high
Refrigeration was too warm

2026-07-03 • via Nuitee
Z
zafer • solo_traveller • tr
8
2026-07-02 • via Nuitee
S
Sara • solo_traveller • it
8
2026-07-02 • via Nuitee
F
Farooq Ahmed • family_with_children • pk
8
Good location, clean, friendly only need to improve breakfast
Pros:

Location

Cons:

Breakfast

2026-07-01 • via Nuitee
N
Nathalye • couple • pa
10
Bien
Pros:

La ubicación y el personal es muy amable, Francisco en la de cafetería en especial.

Cons:

El desayuno es muy limitado y todo es dulce…

2026-07-01 • via Nuitee
E
Elisa • couple • fr
8
Bien dans l’ensemble
Pros:

Les chambres propres mais quelques endroits dont le placards cassé

Cons:

Pas de jus de fruits au petit déjeuner

2026-06-30 • via Nuitee
A
Ardıl • family_with_children • tr
4
Do not go at hot season. AC not working.
Pros:

Location was great.

Cons:

AC was a real problem. It was not working properly. Hotel staff could not have. you need to restart it from the circut. and sometimes it was working.

2026-06-29 • via Nuitee
A
Anaïs • couple • ca
8
2026-06-29 • via Nuitee
P
Patricio • solo_traveller • ec
10
Pros:

La ubicación y la limpieza

2026-06-29 • via Nuitee
S
SERHII • couple • us
10
2026-06-29 • via Nuitee
S
Sam • solo_traveller • uz
9
Cons:

No slipper were provided.

2026-06-28 • via Nuitee
A
Alejandra • couple • us
1
Pros:

Very disappointing stay. Our first room had no pillows and a broken AC with parts everywhere on the floor, we request a change and the second room had the same issue. The receptionist was rude, refused to offer a solution, and told us to wait until the next day for a technician despite the 90°F weather. We had no choice but to request a refund and book another hotel. Very poor customer service.

2026-06-28 • via Nuitee
M
Mustafa • extended_group • iq
2
2026-06-28 • via Nuitee
T
Tia • couple • au
10
2026-06-28 • via Nuitee
I
Imad • solo_traveller • us
9
2026-06-27 • via Nuitee
S
Stephany • couple • br
10
2026-06-27 • via Nuitee