Hotel Hayden

Hotels
•
Independent
8 (3825 reviews)
127 West 28th Street, New York, New York, 10001 , New York , US
1-646-4844321

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Pets allowed

Facilities

Fitness facilities
Free WiFi
24-hour front desk
Garden
Luggage storage
Concierge service
Elevator
Fitness facilities
Safe-deposit box at front desk
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Dirty rooms
Poor maintenance

Categories

Cleanliness
7
Several reviews mentioned dirty rooms and issues with cleanliness.
Service
9.5
Staff were consistently described as kind and attentive.
Location
9.5
Multiple reviews praised the location as excellent and convenient.
Room Quality
6.5
Negative comments regarding old and poorly maintained rooms.
Amenities
7.5
Some complaints about the lack of basic amenities like water bottles.
Value for Money
7.5
High prices compared to the quality of the rooms and services offered.
Food and Beverage
8
Breakfast received mixed reviews, with limited options but overall acceptable.
Overall Experience
8.5
Overall impressions were mixed, highlighting both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:38

Property Description

Luxurious Amenities

Indulge in the 24-hour fitness center and unwind in the tranquil garden to elevate your stay. Keep connected with complimentary Wi-Fi and personalized concierge services for a seamless experience.

Delicious Dining Options

Start your day right with a complimentary continental breakfast served daily. Enjoy the convenience of a 24-hour business center and dry cleaning services. Relax with complimentary newspapers in the elegant lobby.

Prime Location

Centrally located, our hotel is a short walk from iconic landmarks like Madison Square Garden and 5th Avenue. Explore nearby attractions such as the Empire State Building and Times Square effortlessly.

Plan your perfect New York getaway at Hotel Hayden.

Important information:

  • Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • At check-in, guests must provide a record of full COVID-19 vaccination.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Covid

    Guests must provide proof of COVID-19 vaccination

  • Health & Safety

    Guests must provide health documentation

See all policies

Location

Guest Reviews

8
Based on 3825 reviews
Cleanliness: 7
Service: 9.5
Location: 9.5
Room Quality: 6.5
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8.5
S
SERHII • couple • us
10
2026-03-14 • via Nuitee
A
Alessandro • extended_group • it
8
2026-03-13 • via Nuitee
F
Feratoglu • solo_traveller • tr
8
I would stay again. But without breakfast
Pros:

Location was good

Cons:

Breakfast was disappointing. Nothing that doesnt contain sugar.

2026-03-11 • via Nuitee
I
Ivan Andres • extended_group • co
8
2026-03-10 • via Nuitee
L
Laura • solo_traveller • us
8
2026-03-09 • via Nuitee
N
Nadège • extended_group • fr
8
2026-03-08 • via Nuitee
A
Andrea • extended_group • ar
4
Muy caro para el servicio q brindan.
Pros:

La propiedad está bien ubicada, cerca del subterráneo y de la 7ma y 6ta avenida. Se puede ir caminando a varias atracciones.

Cons:

El primer día no tenía agua caliente para bañarme y durante el día no lo arreglaron, tuve q pedir cambio de habitación. La limpieza de las mismas era muy superficial encontrando detrás de las puertas y debajo de a cama pelusas y estos objetos. El desayuno, no hay cosas saladas, solo crossaian y muffin. Le faltaba un pedazo de respaldo.

2026-03-01 • via Nuitee
L
Lopez • family_with_children • ar
10
Recomendable para venir en familia
Pros:

Perfecto estado.

2026-02-24 • via Nuitee
P
Peter • couple • gb
10
Very convenient
Pros:

Clean , good area , friendly staff

Cons:

Nothing

2026-02-23 • via Nuitee
M
Maria Paula • family_with_children • ec
10
Pros:

I love the location!

2026-02-23 • via Nuitee
W
Westonsimon • family_with_children • ie
8
Pros:

Friendly helpfully staff. Nice continental breakfast. Comfortable beds

Cons:

Lift was noisy, could be heard in the rooms. Air con tricky to get right balance.

2026-02-23 • via Nuitee
E
Erich • family_with_children • us
10
2026-02-23 • via Nuitee
L
LaMonda • couple • us
2
Cons:

No heat. Heat did not work even after the eingneer came to fix it.

2026-02-22 • via Nuitee
L
Lideika • solo_traveller • pa
7
Fue comoda solo que nos gustó que pongan que hay estacionamiento gratis y no es cierto
Pros:

Esta cerca de todo

Cons:

Nos dijeron que el estacionamiento estaba incluido y por eso dejamos el carro alquilado y nos cobraron en el estacionamiento todo y nos dijeron que habláramos con el Hotel

2026-02-22 • via Nuitee
S
Shaterra • couple • us
9
2026-02-14 • via Nuitee
Y
Yerlan • couple • kz
10
2026-02-14 • via Nuitee
D
Doraisis • extended_group • pr
8
2026-02-12 • via Nuitee
Z
Zviad • couple • us
1
o
Pros:

o

Cons:

o

2026-02-11 • via Nuitee
R
Richard • solo_traveller • ae
9
I was very happy with the hotel and plan on returning next year and will recomm to friends
Pros:

Almost everything was perfect.

Cons:

Heating in my room set to 80 degrees F only reached a maximum of 60 degrees. It was minus 18 outside.
Reception sent me immediately an electric heater and that kept the room at a perfect temperature.
Would have been nice to have a toaster in the breakfast room to toast sliced bread.

2026-02-11 • via Nuitee
G
Gabriel Andrew Estrella • family_with_children • ph
6
Nice hotel, shame the breakfast
Pros:

The facilities are great and it is ok for us 4 people to stay..

Cons:

The food.. it is first come first serve. I thought it is buffet even tough it is continental type. We went there at 9:30am and bread are alreafy gone. Ithought they will gonna replenish it.. but i did not. So we settled only a coffee and a single bread.

2026-02-10 • via Nuitee