Hotel Hayden New York

Hotels
127 West 28th Street , New York , US

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Dirty rooms
Poor maintenance

Categories

Cleanliness
7
Several reviews mentioned dirty rooms and issues with cleanliness.
Service
9.5
Staff were consistently described as kind and attentive.
Location
9.5
Multiple reviews praised the location as excellent and convenient.
Room Quality
6.5
Negative comments regarding old and poorly maintained rooms.
Amenities
7.5
Some complaints about the lack of basic amenities like water bottles.
Value for Money
7.5
High prices compared to the quality of the rooms and services offered.
Food and Beverage
8
Breakfast received mixed reviews, with limited options but overall acceptable.
Overall Experience
8.5
Overall impressions were mixed, highlighting both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:38

Property Description

Luxurious Stay in the Heart of New York City

Modern Amenities: Hotel Hayden offers a comfortable stay with flat-screen TVs, iPod docking stations, and plush bathrobes in every room. Stay connected with complimentary WiFi throughout the property.

Convenient Location: Located in Chelsea, guests are just steps away from iconic landmarks like Madison Square Garden and Macy's. Explore the city easily with the Empire State Building and Flatiron Building within walking distance.

Exclusive Perks: Enjoy a seamless stay with a 24-hour front desk, onsite restaurant, and a fitness center. Start your day right with a complimentary continental breakfast. Book now for an unforgettable experience at Hotel Hayden.

Important information:

Minimum Age Requirement - Must be 21 years of age to book a room

The Facility Fee includes:
- Local, long distance and international calls from the guestroom phone
- 24/7 access to the fitness center and business center (including printing)
- In-room bottled water, coffee and tea single-serving pods
- Package handling
- Same-day luggage storage upon arrival and post checkout
- Expanded amenities packageGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Location

Guest Reviews

Cleanliness: 7
Service: 9.5
Location: 9.5
Room Quality: 6.5
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8.5
S
susana • couple • es
8
Pros:

La cama

Cons:

Desayuno pobre: falta pan/tostadas y cereales/ zumo

2026-10-17 • via Nuitee
P
Perrotti • couple • it
7
2026-10-17 • via Nuitee
O
Olga • couple • es
7
Pros:

La ubicación es excepcional

Cons:

No estaba demasiado cuidado/ limpio y el desayuno que ofrecen solo es dulce. No hay nada de salado.

2026-10-17 • via Nuitee
I
IVAN • couple • es
8
2026-10-17 • via Nuitee
I
Isabelle • extended_group • ch
8
Bien situé
Pros:

très propre

Cons:

problème réglage eau douche

2026-10-15 • via Nuitee
E
Emil • couple • se
7
2026-10-15 • via Nuitee
V
Veronica • couple • ie
1
2026-10-15 • via Nuitee
A
Andrea • couple • es
6
Hotel funcional
Pros:

Ubicación

Cons:

El desayuno, nos dijeron que era continental y solo hay bollería industrial y fruta. No hay opción de tostadas, huevo, embutido. Tipos de leche solo regular y una con crema.

2026-10-15 • via Nuitee
P
PHILIPPE • solo_traveller • fr
5
Un sejour de qualité moyenne et nous ne reviendrons pas
Pros:

L’emplacement

Cons:

L’attitude général du personnel très désinvolte
Le petit déjeuner avec un choix limité et pas assez de tables
Le ménage et le changement de linge pas fait ou irrégulier

2026-10-15 • via Nuitee
D
Delva • family_with_children • us
6
Convenient but not luxurious.
Pros:

Very close to Madison Square Garden

Cons:

The beddings did not seem fresh. No shower pressure. Breakfast without hot items.

2026-10-14 • via Nuitee
N
Nicholas • couple • it
6
Pros:

Posizione, possibilità di lasciare i bagagli dopo il check out

Cons:

Pulizia delle camere fatta nel tardo pomeriggio (alle 17 la camera non era rifatta).

2026-10-14 • via Nuitee
J
Julie • family_with_children • co
8
Pros:

ubicación perfecta, muy cariñosa la recepcionista

Cons:

.

2026-10-13 • via Nuitee
M
Mallory • family_with_children • us
6
Pros:

Location was good. Staff was friendly.

Cons:

The rooms were dirty. The tile in the bathroom was scummy. The floors were dusty.

2026-10-13 • via Nuitee
S
sol • couple • ar
9
Pros:

Todo

Cons:

Más o menos el desayuno. Pero era gratis!!!

2026-10-13 • via Nuitee
S
Sabrina • family_with_children • us
6
Pros:

Location was great, right by the subway and many areas to walk to.

Cons:

Pillows could use an upgrade and maybe some chairs outside for seating. Tv was also wacky

2026-10-12 • via Nuitee
J
Jacklyn • couple • ca
8
2026-10-11 • via Nuitee
L
Laura • family_with_children • es
9
Pros:

todo perfecto, ubicación excelente

Cons:

el desayuno era todo dulce, falta unas tostadas o alguna cosa para los que no queremos dulce.

2026-10-11 • via Nuitee
L
Laura • solo_traveller • uy
10
Recomendable
Pros:

Personal muy amable, limpio y comodo, bien ubicado, buen desayuno.

2026-10-10 • via Nuitee
B
Borka • couple • il
9
2026-10-09 • via Nuitee
A
Antonio • couple • us
9
2026-10-09 • via Nuitee