DoubleTree by Hilton Utica

Hotels
•
Doubletree by Hilton
8.8 (372 reviews)
102 Lafayette Street , Utica , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Beautiful hotel
Cons:
Dirty linens
Overpriced
Limited amenities

Categories

Cleanliness
8.44
Some reviews mentioned dirty linens and a less clean couch.
Service
9.91
Staff was described as friendly and professional.
Location
9.95
Multiple reviews praised the excellent location, especially for events.
Room Quality
8.9
Rooms were mostly described positively, with some noting size and amenities.
Amenities
8.43
Some amenities were lacking, such as no breakfast and limited facilities.
Value for Money
7.89
Some reviews indicated the hotel was overpriced and not meeting expectations.
Food and Beverage
7.44
The restaurant's pricing and service faced criticism.
Overall Experience
9.41
Overall experience was good, despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:09

Property Description

Luxurious Accommodation:
DoubleTree by Hilton Utica offers a 4-star experience with a fitness centre, free parking, a restaurant, and a bar. The non-smoking property is conveniently located near Adirondack Scenic Railroad, making it a perfect choice for travelers.

Convenience and Comfort:
Guests can enjoy a buffet or American breakfast during their stay. With a 24-hour front desk and a business centre, the hotel ensures that all needs are met promptly and efficiently. Utica Zoo and Charles A Gaetano Stadium are just a short distance away for added entertainment options.

Accessible Location:
Situated only 81 km from Syracuse Hancock International Airport, DoubleTree by Hilton Utica provides easy access for travelers. Book your stay now and experience the perfect blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 1.95 per 24 hours.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 372 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.95
Room Quality: 8.9
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 9.41
B
bobmX9444CA • Family
10
Great Place
Pros:

The hotel is beautiful and very historic. From stars to presidents all have stayed there. Our room was quite large with two queen size beds and a separate space with a desk for whatever. The whole hotel was a thing of beauty and although we didn't see any we were told that there have been sightings of the super natural.

2026-03-31 • via Tripadvisor
R
Renee • family_with_children • us
3
Filthy shower … poor elevators
Pros:

Location is good. Hotel itself has a bar/restaurant and the size of the room is decent

Cons:

The shower was disgusting and filled with another persons hair! And my daughter and I were trapped in their elevator for over 20 min in between floors and no one even apologized ! I was less than impressed

2026-03-23 • via Nuitee
S
Styliani • family_with_children • us
10
2026-03-07 • via Nuitee
8
899stacieb • Couples
2
They put us above the fitness center.
Pros:

It’s a gorgeous hotel with lovely staff. The room was huge and the beds comfortable. Even with all of that, I had the worst night’s sleep because our room is above the 24 hour fitness center. All night long loud clanging and banging noises. It’s wild to me that they put people in these rooms! Whatever you do, make sure you aren’t in room 312!

2026-02-28 • via Tripadvisor
J
Jeff • couple • us
5
I would never stay at this double tree in Utica ever again it was the worst part of the trip
Pros:

I liked how big the room was

Cons:

It was dirty. Stains all over the walls. Someone else’s dirty close were behind the couch from the prior people who stayed there.

2026-02-24 • via Nuitee
K
Kevin • couple • us
9
Very nice, safe, clean and comfortable. A nice place to stay.
Pros:

Parking was easy and available. Staff was friendly and no waiting for anything.

Cons:

No bar for evening cocktails.

2026-02-23 • via Nuitee
B
Bobbie • couple • us
9
2026-01-19 • via Nuitee
Y
Yvonne • family_with_children • us
10
2026-01-19 • via Nuitee
S
Sandra • family_with_children • us
9
Cons:

Ac stopped working in the middle of the night.

2026-01-19 • via Nuitee
S
stm5468 • Couples • Mid Hudson, New York
6
Check your credit card statement for incorrect charges & restaurant hours don't match the web site
Pros:

Diamond member, stayed here both in December 2025 & January 2026. Both stays were free with points, both times erroneous charges appeared on my credit card statements. Phone calls to the hotel corrected them, but it was an unnecessary hassle.

Hotel is clean & comfortable. Restaurant hours don't match the website - we ended up checking out and departing early without breakfast on our second stay because the restaurant wasn't going to open (on a weekday) until "about 9 O'clock" said the front desk clerk (web site indicates 6:30 AM).

Will likely look elsewhere for our next stay in Utica...

2026-01-12 • via Tripadvisor
M
Michael • couple • us
10
Pros:

Love the history of this beautiful hotel! The location was absolutely perfect. We enjoyed our stay and will definitely be back!

2026-01-12 • via Nuitee
S
Seth • couple • us
8
2025-12-30 • via Nuitee
L
Laurie • couple • us
10
Great location. Grand entryway. Nicely appointed rooms.
Pros:

Location is excellent for the area. Pretty entrance. Nicely appointed rooms.

Cons:

No breakfast on Christmas morning. Fully understand, but the site should have been updated that due to the holiday, breakfast was not provided.

2025-12-29 • via Nuitee
P
Paula • family_with_children • ca
8
Very nice
Pros:

Close to event

Cons:

Nothing

2025-12-25 • via Nuitee
W
Waylon • family_with_children • ca
10
2025-12-23 • via Nuitee
V
Vacation31544002301 • Friends getaway
6
Decent stay
Pros:

Hotel is clean and comfortable nothing all that great but was fine. Elevators are tiny and slow. Asked front desk for an ATM and they told me to go down the road to one?? Simple amenities are lacking for the price of the hotel.
Would stay again due to its location to and my son playing hockey at arena next door.

2025-12-01 • via Tripadvisor
J
January • couple • us
8
I would stay again but not until after I throughly check the room with staff
Pros:

The staff was very friendly

Cons:

The couch in the room was dirty as were also stains on the linen

2025-11-16 • via Nuitee
G
Giulia • couple • it
9
2025-11-01 • via Nuitee
J
Judy • couple • us
9
I’d return, but would skip the restaurant.
Pros:

It’s history, location. Old photos in the gorgeous lobby. We had a corner room & the view at night was really nice!

Cons:

Both queen beds sagged. I appreciate there was a restaurant on site but a $12 bowl of oatmeal?

2025-10-22 • via Nuitee
D
Donald • solo_traveller • us
8
Pros:

Convenient to train station, Historic hotel with nice lobby and history.

2025-10-18 • via Nuitee