Hacienda Santa Cruz

Hotels
•
Independent
8.8 (56 reviews)
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315 , Mérida , MX
52-99-92540541

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Facilities

Full-service spa
Health or beauty spa nearby
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Beautiful gardens
Secluded location
Cons:
Noise from nearby events
Communication issues regarding events

Categories

Cleanliness
8.26
Though reviews did not directly mention cleanliness, the general ambiance suggests standard quality for this hotel tier.
Service
9.23
Service was implied to be satisfactory based on the general positive experiences shared.
Location
9.27
Location is praised for its seclusion despite being near the airport, enhancing the overall experience.
Room Quality
8.72
Room quality seems adequate based on the property type, though specific details are limited.
Amenities
8.75
Amenities were not discussed, but the setting suggests typical offerings for this type of accommodation.
Value for Money
8.71
Value for money is perceived as average based on the general experience shared.
Food and Beverage
8.76
Food and beverage options were not mentioned; thus, it is assumed to be standard quality for this hotel tier.
Overall Experience
8.73
Overall experience reflects a good stay despite some noise complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:11

Property Description

Luxurious Spa
Indulge in massages, body treatments, and facials at our spa to relax and rejuvenate.

Exquisite Dining
Experience fine dining at "Valentina" restaurant by the pool, offering a garden view and a delightful bar/lounge.

Modern Amenities
Enjoy complimentary Wi-Fi, concierge services, and onsite shopping. Unwind at the poolside bar and savor cooked-to-order breakfasts.

Immerse yourself in luxury at Hacienda Santa Cruz, where comfort meets elegance. Book now for an unforgettable experience at our upscale hotel.

Important information:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.8
Based on 56 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
R
RICARDO
8
Pros:

todo

2025-08-26 • via Nuitee
D
Daniel cordero • family
10
Pros:

Es una hacienda hermosa , con unos jardines increíbles

2025-08-20 • via Nuitee
I
Irasema • family
6
Pros:

Me hubiera gustado me comunicaran que iba a haber un evento una boda enfrente de mi habitación no pudimos dormir hasta que se terminó 2 am , sonido , fuegos artificiales y estroboscopias y mucho escándalo, si la idea de estar en esta propiedad era descansar y estar fuera del ruido

2025-08-11 • via Nuitee
G
Gene
10
Secluded Hacienda
Pros:

This Hacienda is tucked away just off the Periferico near the airport and is so secluded you will forget you are in a city of a million people!

2025-07-31 • via Nuitee
A
Anne • family
10
Pros:

Sehr schöne Unterkunft

2025-07-30 • via Nuitee
G
gene2024 • Couples
10
Hacienda Paradise
Pros:

This is a fantastic place tucked away near the airport in Merida. The Hacienda was first built in 1640 but it is like a lavish resort in the middle of the jungle. With cenote, swimming pool pools, a first class spa and excellent accommodations

2025-06-14 • via Tripadvisor
N
NESTOR DE JESÚS CORTES • partner
10
Pros:

Lugar muy bello bendiciones

2025-06-10 • via Nuitee
C
Carlos • partner
4
Pros:

We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best.

Overall, a very bad experience for a first class hotel.

2024-10-14 • via Nuitee
I
ITZIAR • family
10
Pros:

Excelentes instalaciones, servicio excelente, una maravilla !

2024-08-21 • via Nuitee
3
380csba • Solo travel
2
Not worth it to stay. too expensive, bad restaurant and the worse they blame you to steal money from you and charge.
Pros:

Horrible. First, they charged me almost 400 dollars for a small room. I just realized it when I left my credit car was charged. 2. The restaurant was a person who made me wait for hours and very bad actitud since mad at anytime all the time. Terrible !!!! … I believe the food was re used again. Wise than airplane food .
The worse at the end they told me that the found the shower broken and wanted to charge me to repair. I couldn’t believe it !!! The manager was trying to be nice, but at the same time he was trying to blame me to play the game to get more money
Becareful because if you are alone or especially if you have a credit card and a woman having vacation alone, they automatically will take money and blame you from something to steal from you.
The spa was empty and the maintenance was bad. The girl with the massage was really nice . the gardens were beautiful. the cenote was dry.
my recommendation to go to check the gardens during the day, and have a massage. the rest not worthy to stay.

2024-07-24 • via Tripadvisor
C
Carolina • family
10
Pros:

Excelente habitaciones y restaurante

2024-07-23 • via Nuitee
O
Octavio De La Torre • family
4
Pros:

Cerró restaurantes y todo servicio por la posible llegada del huracán Berly, retiro personal de limpieza y nos dejó a la buena de Dios. No pudimos tomar ni un café.

2024-07-04 • via Nuitee
D
Diana • family
4
Pros:

El servicio es malo, se les perdió las llaves de nuestro cuarto

No me entrego mi pasaporte a la hora del check in. Lo bueno que me acorde


Había una mochila en la cama que no era de nosotras.

2024-06-24 • via Nuitee
P
patty • partner
6
Pros:

Esta muy bonito el lugar pero se ve que le falta personal. A partir de las 5pm cerro el restaurante de la hacienda y no nos dijeron nada al hospedarnos y nos quedamos sin cenar ya que no llegan los servios de rappi, ni uber eats.

2024-06-08 • via Nuitee
B
Bertrand
8
Pros:

i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there?

2024-06-04 • via Nuitee
G
Gustavo Alejandro
10
Pros:

Me gusto la experiencia

2024-03-23 • via Nuitee
W
willtravelforbirds • Couples • nz
6
Lovely property with a terrible restaurant experience
Pros:

I'm a little baffled by this place. We were looking for a more relaxing vacation, so we decided to stay here instead of in the city proper. The grounds were lovely, and we had one of the three pools all to ourselves. But there were things that made it feel not worth the money. Breakfast was great, but the one dinner we had at their restaurant was the worst meal we had on our trip -- maybe on any vacation -- including the worst margarita of my life. My suspicion is that this place really shines for big events -- it'd be an amazing place to get married -- but isn't as much designed for the random traveler. In the end, for the money, I just wished we had stayed in the city.

2024-03-01 • via Tripadvisor
E
Estela
10
Pros:

Todo muy bien. Servicio excelente. Muy bonitas instalaciones. Lo único malo es que hubo una boda y la música estuvo a todo volumen hasta las 3 am

2024-02-12 • via Nuitee
M
MONICA
10
Pros:

La propiedad está hermosa y súper bien cuidada, el personal es súper amable y servicial y la comida está deliciosa !!!

2024-01-25 • via Nuitee
E
Emmanuel • family
8
Pros:

El lugar es muy lindo y el personal da un trato excelente, lo unico que podría mejorar seria en los alimentos

2023-06-04 • via Nuitee