Quality Inn & Suites Monterey I-40

Hotels
•
Quality Inn
8.2 (99 reviews)
522 E Stratton Ave , Monterey , US
+1 831-373-5551

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good, convenient location
Generally clean rooms
Friendly and accommodating staff
Good value/price for short stays
Convenient parking and easy booking
Breakfast available
Cons:
Pool/gym often closed or locked
Beds and pillows frequently uncomfortable
Staff noise/early-morning disturbances reported
Occasional bugs and unattended dog noise
Some rooms feel run-down or sparsely furnished
Maintenance issues (stained furniture, missing remotes, stuck doors, broken machines)

Categories

Cleanliness
8.5
Most reviews describe rooms as clean or very clean; isolated issues noted (strong cleaner odor, a stained chair, and a few reports of bugs).
Service
8.5
Staff frequently called friendly and accommodating at check-in; isolated service problems include a booking.com check-in issue and employees being loud in hallways early morning.
Location
9
Repeatedly praised as very convenient — close to attractions, right off I-40 and good for quick stops or travel routing.
Room Quality
7.3
Rooms are generally described as nice and well lit but comfort and upkeep are mixed: several complaints about beds/pillows, sparse furnishings, stained chairs, missing remotes, and one stuck bathroom door.
Amenities
6.8
Amenities are limited or inconsistent: pool/gym reported closed/locked, juice machine down; breakfast available but other amenity expectations often unmet.
Value for Money
8.6
Many guests call it good value with reasonable pricing for short stays; a few felt price was slightly high for the level of offering.
Food and Beverage
7.9
Breakfast is generally available and satisfactory for many guests but described as unremarkable by some (specific comments about eggs and limited quality).
Overall Experience
9
Overall positive for short or last-minute stays; numerous guests would stay again despite intermittent noise, comfort, and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Travel-Essential Amenities

Experience the convenience of free WiFi, complimentary continental breakfast, and ample free parking for all types of vehicles.

Fitness and Hospitality

Stay active in our exercise room and enjoy 24-hour assistance from our welcoming front desk staff.

Comfortable and Convenient Accommodations

Relax in our smoke-free rooms equipped with modern amenities like flat-screen TVs, microwaves, refrigerators, and coffee makers.

Book your stay now at Quality Inn & Suites® Monterey for a delightful and budget-friendly experience in the beautiful Cumberland region of Eastern Tennessee.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Guest Reviews

8.2
Based on 99 reviews
Cleanliness: 8.5
Service: 8.5
Location: 9
Room Quality: 7.3
Amenities: 6.8
Value for Money: 8.6
Food and Beverage: 7.9
Overall Experience: 9
M
Mary • solo_traveller • us
10
I will stay there again when traveling to Tennessee.
Pros:

It was extremely clean and the staff was very friendly.

2026-11-05 • via Nuitee
K
Keianda • couple • us
9
2026-11-02 • via Nuitee
R
roger • solo_traveller • ca
7
Pros:

Place was ok, good value.

Cons:

Check was a bit concerning, he guy had an issue with booking.com, says always problems. there was a slight delay but all worked out. Breakfast nothing great.

2026-10-26 • via Nuitee
D
Dana • couple • us
6
2026-10-24 • via Nuitee
L
Lauren • family_with_children • us
5
Meh
Pros:

Good location but dumpy

Cons:

Gym and pool closed. Run down. Bathroom door was stuck on ground

2026-10-22 • via Nuitee
T
Tyne • solo_traveller • us
4
Pros:

Clean. Nice room and good cable channels.

Cons:

In the morning at 7am they stated cleaning the room next door. There were 2 people cleaning and yelling back and forth at each other. I came out of my room and told them that they were being extremely loud and people were tying to sleep and they stopped. As soon as I fell back asleep another employee from the front desk started to ell loudly down the hall to the other 2 employees. I was extremely upset because I paid almost 100 dollars to be able to sleep and couldn't because the employees were so rude and loud.

2026-10-19 • via Nuitee
M
Melinda • couple • us
10
2026-10-18 • via Nuitee
D
Dianne • couple • us
6
Traveling so limited choice
Pros:

Location

Cons:

Saw bugs and dog woke us up barking and never stopped. Must have been unattended.

2026-10-16 • via Nuitee
D
Davyd • family_with_children • us
10
2026-10-13 • via Nuitee
J
Jason • couple • us
8
2026-10-13 • via Nuitee
F
Felecia • couple • us
8
Pros:

Very friendly staff very clean

Cons:

Beds on first feel seemed comfortable but after sleeping was not so great

2026-10-10 • via Nuitee
M
Mona • extended_group • us
7
Wonderful.
Pros:

Nice place.

Cons:

No problem with the property. :-)

2026-10-09 • via Nuitee
J
Joseph • couple • us
9
Pros:

Well lit room. Very clean. Very friendly staff!!

Cons:

Juice machine was down.
Bed and pillows were not very comfortable.

2026-09-16 • via Nuitee
G
GiorgioAva • couple • it
8
Tutto ok, staff molto gentile
Pros:

Il ragazzo al check in super simpatico e gentile. Buon prezzo e posizione comoda per una sosta subito fuori dall'autostrada. Stanza grande ma un po' spoglia, mancava un divano e un tavolino. Colazione inclusa abbastanza completa. Ampio parcheggio e la zona sembra tranquilla.

Cons:

Aggiungerei un divano alla stanza, per metà era vuota

2026-09-14 • via Nuitee
C
Christopher • couple • us
10
2026-09-11 • via Nuitee
M
Miley • family_with_children • us
6
Clean but kind of ran down
Pros:

It was clean

Cons:

Their pool gym area had a chain and lock on it. My room didn’t have a remote for the tv and when I asked the front desk about it, they said it should be up there. And the chair was stained

2026-09-10 • via Nuitee
I
Iva • couple • us
10
We were very pleased with our stay. We will stay there again
Pros:

We enjoyed the breakfast. Convenient for us to eat there and then sightsee.

Cons:

Better eggs.

2026-09-06 • via Nuitee
M
Marilisa • solo_traveller • us
10
Heather and team were very accommodating in meeting up with our needs.
Pros:

Location was great for travel destination.

Cons:

Seemed pleasantly happy with the property.

2026-09-01 • via Nuitee
J
John • couple • us
9
Very good for one night overstay.
Pros:

Convenient location. Clean and comfortable. Good breakfast.

Cons:

Adjacent room a little noisy during night.

2026-08-31 • via Nuitee
S
Spray • family_with_children • us
10
2026-08-24 • via Nuitee