Oriental Residency Hotel

Bathroom had mould
Room needs renovation
The 2nd floor was going through renovation so it was really noisy with drilling n banging
Kitchen was average but Arun was a breath of fresh air
He conversed in English n very helpful
Food ordered room service was tasty
Breakfast menu was repetitive and mainly Indian cuisine
Considering the noise the rooms should have been cheaper
Overall I would rate this hotel on the low scale but once it is renovated it will be a better place to stay

food and staff were excellent. my 3rd stay here

Awesome hotel in the heart of vibrant Mumbai!
What a fantastic stay – the hotel is perfectly located in the middle of the bustling city, making it super convenient to explore Mumbai’s energy and charm. A big kudos to the entire team for their warm hospitality and excellent service. Special mention to Deepak, who truly goes above and beyond to make every guest feel welcomed and cared for. Thank you for a memorable experience – I’ll definitely be back!

Their SOUL Restaurant staff is simply amazing caring. We were stomach sick and Arun Shetty, Sunil Jadhav and their team took care of our custom recommended diet requirement. It was almost home away from home.

If it wasn't for the customer services eg. reception lead by Deepak who was super efficient & the restaurant lead by Arun, we'd not have chosen the Oriental for our stay given its physical rundown condition. Arun & his team went above & beyond to accommodate our special dietary requirements while we were receiving extensive dental treatment. We're very grateful to him & his team.
Thank you for looking after us!

Room was very inappropriate and totally opposite which is seen in pictures. So, overall don't go for this hotel at all. There are many nearby hotels which much appropriate than this one. I would raise the complaint for complete refund of my amount which i feel is wasted for this hotel.

Internet was not working and voucher regarding problem i faced with staff

Clean and very professional hotel. Rooms are cozy and offers a comfortable stay.

Property was nice. Staff was courteous

Staff is nice.

Arun S was polite and helped us with breakfast every morning. The reception staff were also very helpful. Good position.

This is my third or fourth stay at Oriental Residency. The rooms are good. Comfortable. Breakfast is good. And staff is very friendly. Deepak and Supriya are great. Hotel needs a little upkeep. Center location.

The Oriental Residency is a good hotel to consider when visiting Mumbai. The rooms are comfortable with aircon, wifi, and flat screen TV. The meals from The Soul Restaurant were delicious and the staff are courteous . Location was good for me as I was in Mumbai for dental surgery and it's 5 minutes walking distance to Dentzz Dental. For anyone on a budget, the Oriental Residency is a great hotel to consider.

Clean room, outstanding service, host very friendly!

Very nice place to stay and very nice staff

Xux

The property needs solid facelift. Most of the fixtures are loose or falling. Curtains were off the hooks.
Bathroom has less light for shaving. Toilet pot was very dirty.
Breakfast was so so with very limited spread.
Over all it was not worth the price we paid.

I booked this hotel because I had a really good experience from my previous stay. Now this hotel staffer whoever was on duty on 3rd March night gave us the worst ever travel experience. In the middle of the night he simply said we dont have your reservation or booking and I cant help you. This happened when I had booked the hotel 2 months in advance. I never had seen the a Hotel did not get a booking after 2 months. I was carrying a 6 month old child and she was crying as we could get rest after traveling from us and he simply did not allow us on the hotel premises and was discourteous as well and when another hotel staffer or porter tried to help he asked him not to. We even asked if he could give us a room with extra payment and he even denied that and he was more concerned of entry door opening and closing as we were trying to calm our child and trying to book another hotel.$140 dollar wasted. My child cried for 3-4 hours as all the hotels 3 or 4 star were all full when we tried to book another hotel. When I asked for a refund through Expedia the management also did not pick the Customer service reps call and did not refund our booking. Please avoid this Hotel at all cost.

Not worth the price. Rooms are old and very small with a very dirty look and feel and we were apparently upgraded. Definitely will not stay here again.

Nice location. Courteous staff.
Basic things like hand/face towels, hair dryer, ashtray etc had to be asked for.
Room provided for triple occupancy was too small, with very little leg space and no space (as in chair/sofa etc) to sit.