JW Marriott Hotel Medan

Hotels
•
JW Marriott Hotels & Resorts
8.9 (852 reviews)
Jalan Putri Hijau No. 10 , Medan , id

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Delicious breakfast
Cons:
Old room facilities
Cleanliness issues

Categories

Cleanliness
8.23
The cleanliness was mentioned as adequate but older rooms showed signs of wear.
Service
9.7
Staff are genuinely warm, caring, and provided exceptional service.
Location
9.24
Great location in the city center, central to many attractions.
Room Quality
7.69
Rooms are spacious but showing signs of age and need renovations.
Amenities
8.72
Amenities are good but some areas need modernization.
Value for Money
8.68
Good value but can be questioned due to condition of some facilities.
Food and Beverage
9.73
Excellent breakfast with a wide variety of options.
Overall Experience
9.2
Overall a good experience with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 22:36

Property Description

Luxurious Accommodation with Top-Notch Amenities

Spa Retreat and Culinary Delights

Convenient Central Location

Experience the epitome of luxury at JW Marriott Hotel Medan. Indulge in spacious guestrooms with premium amenities, relax by the outdoor infinity pool or pamper yourself at the Balinese-style spa. Enjoy a culinary journey at the various dining options, from international buffets to Cantonese cuisine. Located in downtown Medan, with easy access to shopping and transportation, this hotel is the perfect choice for both leisure and business travelers. Book now for an unforgettable stay at JW Marriott Hotel Medan.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KNO

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 4 years old and over stay for Rp 484,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 852 reviews
Cleanliness: 8.23
Service: 9.7
Location: 9.24
Room Quality: 7.69
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 9.73
Overall Experience: 9.2
M
Muhammad Toha • family_with_children • id
9
Pros:

Mba Santi the reception is exceptional!! Very helpful and making sure the guest are welcomed and comfortable.

2026-03-27 • via Nuitee
L
LOW • couple • my
8
2026-03-24 • via Nuitee
S
Shanthi • extended_group • my
8
Good Stay
Pros:

Nice

Cons:

Too expensive

2026-03-24 • via Nuitee
H
Han Yang • couple • my
10
2026-03-23 • via Nuitee
P
Pamjaga • solo_traveller • sg
10
2026-03-22 • via Nuitee
R
Resort30307269814 • Business
8
Mostly great, some room for improvement
Pros:

Stayed at JW Marriot Medan for 2 nights this week. Have always stayed here whenever I come here for business in Medan. Quick thoughts : 1) No 2 complimentary laundry is a bummer, all my other stays in other JW Marriot has this privilege 2) I asked for oxtail soup at the lounge and initially, was told it was not complimentary, but the manager was nice enough to make an exception for me. 3) Lounge space is big, but will be nice if more food choices were available 4) Got a welcome drink when I arrived but no farewell drink when I left (while I was waiting for transport to head to airport); probably will be nice to have that as well. 5) Breakfast at restaurant was alright but some covers (that covered the food) were really hot. Will be good to look at that; perhaps wrapping the top with a cover or something.

2026-03-20 • via Tripadvisor
P
Puspha • couple • my
9
2026-03-20 • via Nuitee
H
Hans-Juerg • couple • ch
9
2026-03-20 • via Nuitee
M
Manfred • couple • at
10
2026-03-16 • via Nuitee
H
Halim • couple • id
10
2026-03-15 • via Nuitee
H
Halim • couple • id
10
2026-03-15 • via Nuitee
D
Doddy • family_with_children • id
10
2026-03-14 • via Nuitee
S
SANTHOSH • couple • in
10
Pros:

Very spacious room, very helpful staffs with a smile on their face all the time. One should try sauna and jacuzzi.

2026-03-14 • via Nuitee
M
Massimo • solo_traveller • sg
8
2026-03-13 • via Nuitee
H
HIROYUKI • couple • jp
9
2026-03-10 • via Nuitee
B
brigitte • family_with_children • fr
9
2026-03-09 • via Nuitee
I
Inmaculada • extended_group • es
8
2026-03-09 • via Nuitee
P
Peerakarn • couple • th
10
2026-03-09 • via Nuitee
K
Kevin • family_with_children • au
10
Pros:

Good vibe

Cons:

I didnt stay long wnough

2026-03-02 • via Nuitee
D
Deborah • family_with_children • nl
10
Als je in Medan moet zijn, boek dan hier!
Pros:

Beste hotel in Medan, schoon, mooi, luxe en geweldige service!! De executive lounge voor een borrel en een hapje. (Je kan noemen met lounge acces) Mijn man moest werken in de nacht en het personeel ging above and beyond on dat mogelijk te maken. Uitstekende service!!
Ook heel fijn dat er recht tegenover het hotel een grote mall zit.

Cons:

Alles was uitstekend. Maar als ik dan toch 1 minpuntje moet benoemen is het dat ze mensen in hun pyjama toelaten bij het ontbijt buffet. Vind ik persoonlijk niet zo fris en een beetje raar bij een 5 sterren hotel.
Maar dat is ook alles. Verder was het geweldig.

2026-02-27 • via Nuitee