Hyatt Place Charleston Airport / Convention Center

Hotels
Hyatt Place
9 (1322 reviews)
3234 West Montague Avenue , Charleston , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good breakfast
Spacious rooms
Cons:
Dated facilities
Outdated bathrooms
Shower pressure issues

Categories

Cleanliness
8.96
Many guests commented on the cleanliness of the rooms and overall upkeep, despite a few mentions of dated facilities.
Service
9.43
Numerous reviews highlighted exceptional customer service and friendly staff, making it a standout positive aspect.
Location
9.47
Guests appreciated the convenient location close to local amenities and attractions, often mentioning ease of access.
Room Quality
8.42
While rooms were generally described as large and comfortable, there were mixed feelings about the bathroom and room configuration.
Amenities
8.45
Amenities like breakfast and pool areas received positive feedback, though some guests noted areas for improvement.
Value for Money
8.91
Guests felt that the hotel provided good value for their stay, particularly given its pricing relative to quality.
Food and Beverage
8.96
Breakfast options received positive reviews for variety and quality, contributing to a good overall experience.
Overall Experience
9.43
Overall, guests expressed satisfaction with their stays and many indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:16

Property Description

Luxurious Accommodations
Experience spacious rooms with a separate sitting area, sofa bed, and modern amenities including free WiFi and a flat-screen TV.

Dining and Beverage Options
Indulge in 24-hour Starbucks® coffee at the Bakery Café, grab snacks on the go, or unwind with a drink at the full bar.

Convenient Facilities
Enjoy the indoor pool, fitness center, business facilities, and on-site laundry for a hassle-free stay.

Book now to enjoy a relaxing and convenient stay at Hyatt Place Charleston Airport Convention Center.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CHS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1322 reviews
Cleanliness: 8.96
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 9.43
L
Lisa solo_traveller us
10
Pros:

From the moment I called to get information for my visit to Charleston I was treated with a friendly helpful employee named Shondi (forgive me if I spelled your name wrong) she answered all my questions and was so pleasant even at 5AM when I called. We were able to arrive a day earlier, and Tierra was so helpful. A very friendly face to greet some weary travelers. She signed us up for Hyatt points and explained all the benefits. Our room was so nice, clean and comfortable. Breakfast was also a nice treat. Thank you to the staff for a wonderful stay as we visited beautiful Charleston.

2026-08-26 via Nuitee
A
Anita couple us
10
Good experience
Pros:

Enjoyed my stay very much at Hyatt Place Charleston Airport. Spacious and clean room, friendly staff and nice facilities. I highly recommend it and would stay there again.

2026-08-25 via Nuitee
C
Colleen couple us
10
Clean property, friendly staff.
Pros:

Easy to locate. Easy access to dining and entertainment.

Cons:

Low water pressure in shower.

2026-08-24 via Nuitee
S
Santana couple us
10
I enjoyed my stay and the staff were great
Pros:

It was good just wanted more of an meat selection

2026-08-23 via Nuitee
S
Susan solo_traveller us
9
2026-08-22 via Nuitee
E
Eddie couple us
8
2026-08-22 via Nuitee
M
Michelle solo_traveller us
9
Pros:

Everything was great.

Cons:

The waffle maker didn't make full waffles, and need more than one waffle maker. We stood in line for 15+ minutes just to get a waffle made.

2026-08-20 via Nuitee
A
Anita couple us
10
Happy stay
Pros:

Modern and clean. I loved the gym and breakfast, and staff were awesome.

Cons:

N/A

2026-08-15 via Nuitee
W
Wendy solo_traveller us
10
Pros:

Everything

2026-08-10 via Nuitee
S
Stephanie extended_group us
1
There was no booking according to Hyatt.
Pros:

This reservation was canceled by the issuer and then canceled by Hyatt.

2026-08-10 via Nuitee
S
Sethu couple us
1
2026-08-09 via Nuitee
O
Olga family_with_children us
10
Fantastic hotel stay!🎉
Pros:

Beds were so comfortable! Loved the room set up at a higher floor. Super clean from start to end! Tierra was one of our favorite people! Very personable!

Cons:

Bathroom doors too close to toilet but for what one pays this hotel offers lots of good things...great location, super comfortable beds, pristine clean rooms, hallways, lobby, well varied breakfast! Overall our stay was great! Our first time at a Hyatt and this hotel made us think about staying here again or when traveling to other places consider the Hyatt hotels! Great stay!🎉

2026-08-07 via Nuitee
K
Kilby solo_traveller us
9
2026-08-05 via Nuitee
T
Trovis couple us
10
Pros:

Breakfast was good.

Cons:

Didn’t like the that I had to come downstairs to receive towels for washing.

2026-08-03 via Nuitee
F
fidelus solo_traveller us
10
Perfect location for everything, shopping, downtown Charleston and somewhere to eat
Pros:

Customer service was Great!! Azjahnay was very helpful and awesome with the check it

Cons:

Nothing to dislike

2026-08-03 via Nuitee
W
Whitney couple us
5
If you’re going to cancel a reservation, CALL THE PERSON to resolve the issue!!
Pros:

It was somewhere affordable to stay. It wasn’t horrible but it wasn’t all that great either.

Cons:

The hotel canceled my reservation, failed to communicate and lied about it. The breakfast was “meh” most hot items were cold. The room had a weird smell. The shower was still dirty, including the shower head. The racks in the shower were rusty and peeling. The cheapest toilet paper and soaps to exist on earth.

2026-08-03 via Nuitee
S
Sharry family_with_children us
8
Would have been perfect with a personable bartender. Ruined the fun evening
Pros:

This was a very clean and great hotel. Front desk staff was amazing

Cons:

The bartender was in a bad mood after the concert and everyone at the bar felt very unwelcome.

2026-08-03 via Nuitee
O
olgafB1921VY Family
10
Fantastic stay! 🎉
Pros:

Our first time at a Hyatt Hotel! We booked a high floor King bed with sofa room. The customer service demeanor by the hotel staff we interacted with was professional. Interacted most with Tierra! Born to serve people within the hospitality industry! Very personable professional staff person! Our room was immaculate and had anything we needed. The bed and pillows were so comfortable. If we knew the quality of the toiletries that were provided free by the hotel we would not have bothered bringing any shampoo/conditioner & body wash from home. It smelled so good!
Breakfast was pretty good as we had read on booking and google reviews!📌🎉
We did not use the pool so we do not have any feedback on it. We preferred to enjoy the beach during our visit to a son in the Navy!
Proximity to many restaurants and hotel even has a restaurants directory carpet with each restaurant's menu!

Will definitely consider staying here again in future visits or recommend it to family and friends! 🎉

2026-08-02 via Tripadvisor
S
Sheena couple us
9
Pros:

It’s was nice and quiet, no traffic! And location was everything

Cons:

The indoor pool was closed the day I wanted to go to the pool

2026-08-02 via Nuitee
M
MONIQUE solo_traveller us
10
2026-08-02 via Nuitee