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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Public transport tickets
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Fruits
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Pet bowls
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Steam room
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Cooking class
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Spectacular Views
The Shangri-La Tokyo offers a prime location next to JR Tokyo Station, boasting elegant rooms with stunning views of the Imperial Palace, Tokyo Sky Tree, and Mount Fuji. Enjoy top-notch amenities including a 20-meter indoor pool, CHI spa, and exclusive Horizon Club lounge access.
Convenient Transportation and Exceptional Service
With easy access to major subway stations and airports, the hotel ensures a seamless travel experience for guests. Take advantage of the Narita Express Train for airport transfers and enjoy the convenience of staff pick-up from Tokyo Station platforms.
Relaxation and Wellness Facilities
Indulge in rejuvenating spa treatments at CHI, The Spa, or stay active at the 24-hour Health Club with a heated pool and modern gym equipment. Unwind in style and comfort at Shangri-La Tokyo, where luxury meets convenience.
To experience luxury and convenience at its finest, book your stay at Shangri-La Tokyo today.
Guests who require the free train station escort must provide their train arrival schedules directly to the hotel.
Please contact the property directly prior to your stay in order to request an extra bed, as different rates are applied.
As of 01 January 2019, the property will be entirely nonsmoking.
"Children under 4 years old are not allowed in the pool facility. Children of ages 4~11 years old must be accompanied by their parents/guardian at all times when using the pool facilities"
Please contact the property in advance of your stay to check the availability of dog-friendly rooms. Additional charges may apply.
Please note that the property can only accommodate pets with a maximum weight of 15 kg or less.
Please note that the hotel will undergo a power outage due to a mandatory inspection of the electrical facilities on the following dates/times: Saturday 23 08 2025, 23:00 - 06:00 on Sunday 24 08 2025. Please note that it is the subject to change based on work progress.An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Public parking is possible on site (reservation is not needed) and costs JPY 4500 per day.
Location
Guest Reviews
Шикарный вид из окна на город и Tokyo sky-tree. Прямо из окна 36 этажа окна мы наблюдали восход солнца над столицей - очень впечатляюще. Прекрасное расположение - между Гинза, Акихабара и императорским дворцом (все в пешей доступности) и рядом с Tokyo station (метро и вокзал, откуда в том числе отходят шинкансены. Очень удобно брать клубный номер - вечером включены закуски (= практически полноценный ужин, вино/шампанское и др. алкоголь), плюс отдельный завтрак без очередей и ожидания и afternoon tea (но его не посещали ввиду экскурсий).
Все отлично.
We have traveled quite a bit and this hotel provided the best customer service we’ve ever experienced! It’s a beautiful hotel and is conveniently located across the street from Tokyo station. Our room was spacious with a huge bed, views of Tokyo (we were on the 35th floor), a very nice bathroom, and the daily breakfast was incredible! The complimentary meet-and-greet provided to us upon arrival by limousine bus from airport and then helping us to find our train when departing Tokyo station was so incredibly helpful. You will not regret this stay,
Great location and superb hospitality from check-in to room stay.
Concierge was really helpful with directions and with your luggages. Huge shoutout to Riku at front desk for helping with super quick check-in and checkout.
The room was clean, super spacious and has great views. Most importantly the location is superb and you have great connectivity to wherever you want to go.
loved the decor and everyone could not have been more helpful. rooms beautifully serviced
Nothing , was fantastic
Located next to the Tokyo Station, the hotel has spacious guest-room and warm hospitality. I’d much recommend the breakfast at the Piacere, which has a variety of choices from local delights to other Asian flavours.
Great location
食事がどれをとってもおいしかった スタッフの方々が皆さん素晴らしい方々で楽しく過ごすことが出来た
美味しいのでついつい食べ過ぎてしまう
Breakfast was wonderful though not as extensive as another hotel in a lower price bracket.
The pull out sofer was perfect for two 9 year old boys (larger than our other hotel- we had a suite as well).
The evening drinks and food was a wonderful addition, though we had this same option for a different hotel which was cheaper. Same drinks and larger food selection
위치, 직원 친절, 청결도 등 최고였어요
방안애 블루투스 스피커 있으면 좋겠어요
Great location
Clean
Spacious rooms
Friendly staff, very helpful
Old world hotel, dark wood , not modern
fanastic location, wonderful and helpful staff, amazing breakfast, big rooms which is unsual in tokyo
Location, friendly staff who cares and always follows your requests and ready to help at all times.
Clean and spacious rooms.
Excellent in dealing with children and are attentive to even the smallest details concerning their needs.
Nothing
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