The Melanesian Port Vila Hotel

Hotels
•
Independent
8 (116 reviews)
Rue Picarde, Lini Highway, Port Vila, Efate , Port Vila , VU
678-2-2150

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Facilities

Free breakfast
Full-service spa
Boat tours nearby
Express check-out
Parasailing nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Cons:
Need for room refresh

Categories

Cleanliness
7.68
Rooms always nicely presented but the hotel is in need of a refresh.
Service
8.35
The staff were all very friendly and welcoming. Great customer service.
Location
8.19
The resort is in a great location, very conveniently located.
Room Quality
8.14
The room was clean, large, and comfortable!
Amenities
7.67
The hotel offers standard amenities for its category.
Value for Money
7.63
Offers good value for the experience provided.
Food and Beverage
8.18
The Hotel Restaurant was excellent and the breakfast is delicious.
Overall Experience
8.15
Overall great experience with excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:22

Property Description

Luxurious Spa and Recreational Amenities
Pamper yourself with a relaxing massage or unwind by the outdoor pool. Enjoy an array of recreational facilities like outdoor tennis courts during your stay.

Delicious Dining Options
Indulge in delectable meals at Ristorante Casa Mia or grab a coffee at the café. Don't miss out on the refreshing beverages at the bar/lounge or poolside bar.

Convenience and Comfort
Stay connected with complimentary Wi-Fi, take advantage of the business center, and make use of the airport shuttle service. With a central location near key attractions, The Melanesian Port Vila Hotel is the ideal choice for your stay.

To experience the ultimate blend of luxury and convenience, book your stay at The Melanesian Port Vila Hotel now!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: VLI

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Cashless transactions are available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8
Based on 116 reviews
Cleanliness: 7.68
Service: 8.35
Location: 8.19
Room Quality: 8.14
Amenities: 7.67
Value for Money: 7.63
Food and Beverage: 8.18
Overall Experience: 8.15
C
Christiene • couple • au
9
Very comfortable 1 night stay at this hotel, close to Pot Vila centre.
Pros:

Location, large spacious room. On-site restaurant open for breakfast, lunch and dinner. Excellent AC. Swimming pool. Staff looked after our luggage before check in and after check out.

Cons:

Shower needs some work. No milk or water provided even though there were tea and coffee making facilities. Late check in 3 p.m. earlier than usual check put 10 a.m.

2026-06-08 • via Nuitee
M
Monika • extended_group • nz
8
Great staff good place
Pros:

The staff were fantastic. Super friendly.

2026-06-05 • via Nuitee
2
2eddyv • Family
6
Below expectation
Pros:

Property in need of maintenance and basic tidy up. Peeling paint on rails etc.
Staff were pleasant but appeared to be limited in their capacity to assist. Eg when I asked about transport told to go down to road and hail a bus. In my experience other places have phoned for transport.
The restaurant, Casa Mia, was extremely good for both dinner and breakfast. Staff were welcoming and attentive. Food was well presented and tasty.

2026-05-27 • via Tripadvisor
A
alexfZ1480VR • Couples
2
Very disappointed
Pros:

Extremely dissatisfied. We visited when the place was empty and were put in a room where there was construction on the whole side. Initially, no hot water and a broken shower door. A few days later asked for another room and it was great-except yet again, no hot water and yes- broken shower door. In fact, a lot of things were broken and very old and run down. Also customer service was non existent as we were given no information about the hotel or anything about Port Vila. No ATM at the place or Instructions about how to use things.
Based on other reviews of dissatisfied people and the standard reply of this place, I seriously doubt anything will ever change.

2026-05-22 • via Tripadvisor
M
Miriam • solo_traveller • gb
5
Fine, but next time will request upper floor room.
Pros:

Staff remembered me from two weeks before and asked after my work.

Cons:

I wasn't happy in room 101. It was noisy because it opens right off the pool/bar area and the stairs and it is slightly smaller than most of the Orchid rooms so I kept bumping into the bed when moving around.
Bits of the room itself needed attention. I reported a blown light at the entryway, but the door to the fridge cabinet was half off as well. The bathroom is dark. The main problem in all the rooms is the lack of powerpoints. There was a powerpoint by the kettle in this room and that was it.
I needed a late checkout (12 noon) and they really charge you for this (1500VT per hour). Given that check in is 3pm, this seems pretty steep.

2026-05-21 • via Nuitee
E
Erin • solo_traveller • nz
8
Comfortable and convenient stay
Pros:

The staff were amazing, and the room was really comfortable. Great beds and air conditioning. There was a range of options for breakfast as well.

Cons:

The wi-fi was disbursed in daily code vouchers and was weak at times.

2026-05-06 • via Nuitee
M
Matthew • solo_traveller • nz
8
Good value for money, clean and friendly.
Pros:

The Melanesian is a great option if you want to be close to town and don't mind a short walk to the waterfront.
It has a quaint an authentic Italian restaurant "Casa Mia" and a poolside bar for an afternoon sundowner.
All of the staff I encountered were super friendly and accommodating.

Cons:

If you need to be somewhere at a particular time then ensure you allow yourself an additional 20 minutes for a Taxi to arrive.

2026-05-05 • via Nuitee
I
iangeorgina • Friends getaway
10
Relaxing and central
Pros:

We stayed at the Melanesian over a week. We liked our rooms over the pool area with a balcony. Rooms were clean, breakfast in the restaurant each morning, great staff.

2026-04-22 • via Tripadvisor
M
Marielle • solo_traveller • nc
7
Bien, mais peut mieux faire.
Pros:

Bien situé, pas loin de la ville. Personnel souriant. Le bar avec de la musique le soir. Service rapide lorsqu'on commande à dîner.

Cons:

Piscine passable. L'hôtel à perdu de sa "superbe" d'antan c'est vraiment dommage. Pas d'animation la semaine, ambiance triste. A minima de quoi se divertir comme une table de billard, des jeux de fléchettes, 1 grand écran près du bar, avec diffusion de concerts, matchs etc ...

2026-04-20 • via Nuitee
M
miao • family_with_children • au
10
Pros:

Bbq night

Cons:

It’s old no lift

2026-04-13 • via Nuitee
G
Gillian • family_with_children • au
10
Pros:

Friendly staff, central location and great facilities.

2026-04-08 • via Nuitee
T
Thomas • solo_traveller • nc
7
Pros:

La chambre était confortable, le balcon a été apprécié. Le personnel étaient très accueillant. Le restaurant de la Casa Mia au pied de l'hôtel offre des repas de qualité.

Cons:

Le service du petit déjeuner commençait à 7h00. Ce séjour était pour le travail, et j'aurais aimé pouvoir prendre mon petit déjeuner plus tôt.

2026-04-05 • via Nuitee
M
Marina • couple • nc
9
2026-04-05 • via Nuitee
C
Clemencia Sioneholo • family_with_children • nz
8
Pros:

Location is good and staff were friendly and helpful. There is also a supermarket roughly 5 to 10min walk nearby.

2026-03-29 • via Nuitee
C
Clemencia Sioneholo • family_with_children • nz
8
2026-03-28 • via Nuitee
R
Raeleen • family_with_children • au
10
Pros:

Friendly staff, awesome entertainment and food at the BBQ Dinner/Cultural Night. The Melanesian is located a short walk to downtown Port Vila.

Cons:

I had no issues.

2026-03-26 • via Nuitee
P
Pamela • solo_traveller • fj
7
Pros:

Service and location were perfect.

2026-03-15 • via Nuitee
J
James • solo_traveller • gr
8
Pros:

Comfortable bed
Nice balcony
Friendly staff
Breakfast buffet.

Cons:

Bear in mind there’s no lift if you were like me and were on the top floor.

2026-03-14 • via Nuitee
K
KAREN • family_with_children • nz
9
Pros:

La gentillesse du personnel

Cons:

Problem d'eau froide les 2 premiers jours

2026-03-08 • via Nuitee
P
patrick • family_with_children • nc
7
Pros:

L'emplacement central et le personnel

Cons:

Chambres vieillottes

2026-03-07 • via Nuitee