Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable room
Cons:
Cleanliness issues
Poor food quality
Room temperature problems

Categories

Cleanliness
6.46
Several reviews highlighted issues with cleanliness, such as unmade beds and dirty bathrooms.
Service
9.43
Overall positive mentions about the staff being friendly and accommodating.
Location
9.47
The location received positive remarks as being superb and convenient.
Room Quality
7.42
Comfort was mentioned, but issues with room cleanliness and hot temperatures impacted the rating.
Amenities
8.45
Facilities were noted positively, though some experienced hidden charges.
Value for Money
7.91
General value perception was mixed, with some good deals but also complaints about food quality.
Food and Beverage
6.46
Food quality received negative feedback, including complaints about improvised meal times and poor breakfast.
Overall Experience
8.43
Mixed overall experience, with some great aspects and significant issues balancing the feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:40

Property Description

Tranquil Setting in a 19th-century Building
Experience a perfect blend of traditional charm and modern luxury at our hotel set in the serene Vale of Llangollen. Surrounded by picturesque pasture land, the hotel offers a peaceful escape with easy access to nearby cities.

Luxurious Spa Facilities
Indulge in relaxation at our spa which includes a hydrotherapy pool, sauna, and steam room. Treat yourself to rejuvenating spa treatments for the ultimate pampering experience. Advance booking is recommended for these exclusive services.

Peaceful Retreat with Premium Accommodation
Unwind in our comfortable rooms and make the most of the superb amenities our hotel has to offer. Enjoy a tranquil stay and immerse yourself in the luxurious spa facilities for a truly rejuvenating experience.

Book now to experience tranquility and luxury at our serene hotel.

Important information:

The Spa facilities are available from 08:00 until 20:00.

Please note that all spa treatments have to be booked in advance.

Children under the age of 16 are not permitted to use the spa facilities.

Should you have any medical conditions and wish to use the spa facilities please contact the hotel to discuss.

Dog-friendly rooms are available, please contact the hotel directly to ensure rooms are available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £5 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2638 reviews
Cleanliness: 6.46
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 6.46
Overall Experience: 8.43
B
burton • solo_traveller • gb
2
More like a Spar than a Spa
Pros:

Location, and plenty of parking

Cons:

Inexperienced staff didn't really know what was going on.
Room was freezing when I got there, single glazing throughout this hotel.
The room itself was dated and the furniture cheap and nasty, it's like the Range had a sale on in 2010.
Breakfast was abysmal, expensive at £15, for the full cooked breakfast this got you a very small portion, 1 sausage, 1 bacon 1 egg etc.
Evening meals and drinks again expensive, 4 quid for a tin of coke, food was average at best, not worth the money.


It was generally very disappointing and not worth the money.

2026-04-16 • via Nuitee
R
Robert • solo_traveller • gb
3
A surprising, but huge disappointment
Pros:

Bed was comfy.

Cons:

Breakfast was really, really poor for the price, the fruit/cereal's/bread were all fine, the breakfast itself was tiny, poorly cooked, and premade, was a real disappointment.
Staff were not helpful, and slightly rude, bringing wrong food out, then trying to charge for it.
Selection of drinks was limited, and lots ran out.

2026-04-16 • via Nuitee
D
David • solo_traveller • gb
10
Pros:

The whole thing was first class.

Cons:

Nothing

2026-04-16 • via Nuitee
J
Joshua • couple • gb
10
Great stay with other couples at the Wild Pheasant. Perfectly positioned for exploring Llangollen and neighbouring towns
Pros:

Lovely hotel, staff and spa

Cons:

Couldn’t fault it really

2026-04-09 • via Nuitee
M
Michael • couple • gb
10
2026-04-08 • via Nuitee
W
Williams • couple • gb
8
Relaxing bank holiday stay
Pros:

The location, the beautiful flowers outside, the spa

Cons:

N=A

2026-04-07 • via Nuitee
L
Louise • couple • gb
10
Value for money & excelent service
Pros:

The lady on reception on Easter Sunday (afternoon) went above and beyond to resolve not one but two issues. All staff are a credit to the hotel. Best customer services I have experienced in a long time.

Cons:

The spa was an added bonus at discounted rates for residents however the spa jacuzzi was really cold and noticed by other users. But this didn’t ruin my experience

2026-04-07 • via Nuitee
D
Dawn • couple • gb
9
Pros:

Great location, lovely hotel, friendly very helpful staff. Room was beautiful Berwyn suite , spa was lovely worth £10 charge. Food was lovely. Had a Lovely time will definitely go back x

2026-04-06 • via Nuitee
J
Joyce Pauline • couple • gb
10
Pros:

Quiet place, stunningly clean, the best part the spa and the staff being accommodating, food is beautiful, too.

Cons:

Toilet flush malfunction but not a big deal, was offered a different room straightaway 😉

2026-04-05 • via Nuitee
E
Erika • family_with_children • gb
9
Pros:

Lovely location, easy to get to even if you arrive by bus like we did, only about a five minute walk from the bus station. Really nice room (we had the standard twin) with a lovely view of the gardens. Good breakfast buffet and really nice staff, overall a really good experience and I would definitely come back!

Cons:

The vegetarian breakfast could be a bit more balanced, one more hash brown and sausage to balance out the greens and mushrooms, but otherwise very good!

2026-04-03 • via Nuitee
E
Elaine • extended_group • gb
8
Good location, friendly staff, good breakfast
Pros:

Great location just a short walk into town. Lovely, friendly and helpful staff. We chose the discount offered on breakfast and it was good. Staff were helpful with allergies. Good nights sleep.

2026-04-02 • via Nuitee
R
rooney • couple • gb
1
Pros:

The place is in very nice surroundings but I have paid to sleep in a urinated bed l would prefer to stay in a bus shelter to be honest what a shambles of a place shocking place

Cons:

The place is very quiet but a shit hotel

2026-04-01 • via Nuitee
T
terry • couple • gb
10
Lovely new years stay
Pros:

It was DOGGY FRIENDLY and we had a room with private back entrance very useful. Food was great , staff very helpfull.

Cons:

They do offer extra benefits if you book direct but wasn't told until after i booked through booking.com

2026-04-01 • via Nuitee
D
David • family_with_children • gb
10
Our first time visiting Llangollen & the wild pheasant was excellent for location & for the food to.
Pros:

The breakfast & location we’re first class

Cons:

Nothing at all

2026-03-30 • via Nuitee
J
Joe • couple • gb
10
2026-03-30 • via Nuitee
L
lorraine • family_with_children • gb
8
it was fine but needs money spending on it
Pros:

just room is was ok

Cons:

it needs money spending on the inside

2026-03-29 • via Nuitee
J
Jill • couple • gb
8
2026-03-29 • via Nuitee
S
Steve • couple • gb
7
Pros:

Breakfast. Grounds. Bar service.

Cons:

Checkin, Spa booking was a little more complicated than it needed to be.

Temperature of spa pool and room was a little cold.

2026-03-29 • via Nuitee
I
Ian • couple • gb
8
Pros:

Location was great

Cons:

The dust in the room all around my radiator. and the shower had a big gap so water went on bathroom floor and it was very slippery..

2026-03-29 • via Nuitee
A
Alan • solo_traveller • gb
10
Brilliant
Pros:

There was a kind Receptionist who was aware that I had injured my back.
She came to my room to check how I was,she could not of been more helpful.
Please can you pass my biggest thank you to such a kind and thoughtful lady.

2026-03-29 • via Nuitee