Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable room
Cons:
Cleanliness issues
Poor food quality
Room temperature problems

Categories

Cleanliness
6.46
Several reviews highlighted issues with cleanliness, such as unmade beds and dirty bathrooms.
Service
9.43
Overall positive mentions about the staff being friendly and accommodating.
Location
9.47
The location received positive remarks as being superb and convenient.
Room Quality
7.42
Comfort was mentioned, but issues with room cleanliness and hot temperatures impacted the rating.
Amenities
8.45
Facilities were noted positively, though some experienced hidden charges.
Value for Money
7.91
General value perception was mixed, with some good deals but also complaints about food quality.
Food and Beverage
6.46
Food quality received negative feedback, including complaints about improvised meal times and poor breakfast.
Overall Experience
8.43
Mixed overall experience, with some great aspects and significant issues balancing the feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:40

Property Description

Tranquil Setting in a 19th-century Building
Experience a perfect blend of traditional charm and modern luxury at our hotel set in the serene Vale of Llangollen. Surrounded by picturesque pasture land, the hotel offers a peaceful escape with easy access to nearby cities.

Luxurious Spa Facilities
Indulge in relaxation at our spa which includes a hydrotherapy pool, sauna, and steam room. Treat yourself to rejuvenating spa treatments for the ultimate pampering experience. Advance booking is recommended for these exclusive services.

Peaceful Retreat with Premium Accommodation
Unwind in our comfortable rooms and make the most of the superb amenities our hotel has to offer. Enjoy a tranquil stay and immerse yourself in the luxurious spa facilities for a truly rejuvenating experience.

Book now to experience tranquility and luxury at our serene hotel.

Important information:

The Spa facilities are available from 08:00 until 20:00.

Please note that all spa treatments have to be booked in advance.

Children under the age of 16 are not permitted to use the spa facilities.

Should you have any medical conditions and wish to use the spa facilities please contact the hotel to discuss.

Dog-friendly rooms are available, please contact the hotel directly to ensure rooms are available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2813 reviews
Cleanliness: 6.46
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 6.46
Overall Experience: 8.43
L
Lynn • solo_traveller • gb
10
Really enjoyed it room was so comfy and my granddaughters first time at a hotel she loved it
Pros:

The location was stunning

Cons:

Nothing

2026-08-29 • via Nuitee
G
Grace • solo_traveller • gb
6
60th birthday
Pros:

Location & staff

Cons:

Breakfast was not included neither was use of spa facilities which were not the best ,
So a further £50 paid on top,
Breakfast rating 5/10

2026-08-27 • via Nuitee
J
james • couple • gb
8
slightly disappointed by extra spa charges
Pros:

great location
evening meal was excellent

Cons:

paying an additional charge to use the spa

breakfast additional coast and basic

2026-08-23 • via Nuitee
N
Norman • couple • gb
8
Loved it, tho the breakfast was substandard Fabulous restaurant & reception staff
Pros:

Great location, very clean and ample car parking

Cons:

No air con in the room. The fan provided was inadequate

2026-08-22 • via Nuitee
F
FRANK • solo_traveller • gb
8
2026-08-21 • via Nuitee
J
Jonathan • solo_traveller • gb
9
Close to perfect
Pros:

The area, the views, the landscaping outside is spectacular 👌 the room was lovely and clean, nice selection of beers in the bar. Especially liked the Wrexham larger. That was new for me.

Cons:

Clutching at staws to find any flaws, a couple of small niggles that would of made my stay perfect.

Breakfast wasn't open until 8 and I had to leave before then for my days plans, a quick coffee and a pastry before leaving would have been nice.

The room was so large that the TV was so far away, I had to actually get out of bed for the TV remote to work as I was too far away (not a bad problem to have right haha)

The spa could do with the windows cleaning, and the steam room didnt seem to be working when I tried to use it.

2026-08-20 • via Nuitee
J
jennifermilt • couple • gb
10
Excellent service and caring staff
Pros:

Excellent service by the staff

Cons:

N/a

2026-08-18 • via Nuitee
A
Abi • couple • gb
8
2026-08-17 • via Nuitee
S
Stijn • solo_traveller • be
7
2026-08-17 • via Nuitee
A
Angela • solo_traveller • gb
4
Not a good experience.
Pros:

Pretty hotel in an excellent location.
The bed was comfortable

Cons:

Unfortunately my experience was not good, although friends who were also staying had a better experience. My room was dark (not much light but also dark decor) and the view was of a wall and roof. The bathroom had not been cleaned properly, I did ask for that to be rectified but the toilet was still badly stained and the wash basin had grey scratches. I also noticed cup rings on the bedside table. All these might have been bearable in a mid range guest house but not for a place charging over £200 per night. There was no light near the bedroom mirror so it was not really useful for hair and makeup.
The tea and coffee selection was very basic. There was no way to get a late drink (11 pm) so I would have like a hot chocolate but there were no sachets, though my friends had some in their room.
However the bed was comfortable, the towels were good and the shower was ok.
Breakfast was ok, the buffet part was again very basic, so i had the 'full Welsh ' but there was nothing different from a full English except maybe some of the ingredients may have been sourced in Wales (hopefully?) However it was good value for money.
As a final blow i accidentally left my phone charger and plug in the room but it was not handed in by cleaning staff. A salutory tale.
As i say, i hope my experience was not typical but i dont think the rooms and quality match the high prices.

2026-08-17 • via Nuitee
V
Veronica • couple • gb
10
Perfect!
Pros:

All the staff here are so lovely! The rooms are lovely and clean, the grounds of the hotel is beautiful. It’s a short walk into the town, perfect location! Breakfast was delicious! We will definitely be staying again!

2026-08-16 • via Nuitee
E
Emma • couple • gb
10
Will be back! Wish we had stayed longer than one night!
Pros:

We traveled with our dog and had a great room with an access, all staff were very friendly, accommodating to us having our dog, also had an amazing welcome on reception when we arrived!

Cons:

Nothing, have stayed previously without our dog and enjoyed then too.

2026-08-15 • via Nuitee
T
Trudy • solo_traveller • gb
10
Pros:

Great hotel, will be visiting again. Staff were very friendly.

2026-08-15 • via Nuitee
C
Chris • couple • gb
9
2026-08-14 • via Nuitee
L
Linda • couple • gb
8
2026-08-13 • via Nuitee
L
Linda • couple • gb
9
Perfect
Pros:

Loved where it was situated it was also clean and cool

Cons:

Our television kept randomly turning itself on in the middle of the night- we were in room 109

2026-08-12 • via Nuitee
H
Harrison • solo_traveller • gb
9
Pros:

Location bar area reception room clean and lovely

Cons:

Room temperature very little bedding options

2026-08-12 • via Nuitee
J
Judit • solo_traveller • gb
3
Overpriced and Ignorant
Pros:

Location

Cons:

Intentionally overpriced for booking.com customers. They call them "Not Normal" customers.
You pay min 95 pounds more compare their own website and they treat you as secound class guest.
When you complain to management, they tell you in your face that they do not care about your feedback and they will ignore it. At least they are honest about that someone would say!
Tiny bed.

2026-08-12 • via Nuitee
E
Ellis • solo_traveller • gb
9
2026-08-12 • via Nuitee
C
Christina • couple • gb
10
Perfect place to spend a relaxed and peaceful weekend away.
Pros:

Such a beautiful well kept and quite place

Cons:

Nothing at all

2026-08-11 • via Nuitee