Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable room
Cons:
Cleanliness issues
Poor food quality
Room temperature problems

Categories

Cleanliness
6.46
Several reviews highlighted issues with cleanliness, such as unmade beds and dirty bathrooms.
Service
9.43
Overall positive mentions about the staff being friendly and accommodating.
Location
9.47
The location received positive remarks as being superb and convenient.
Room Quality
7.42
Comfort was mentioned, but issues with room cleanliness and hot temperatures impacted the rating.
Amenities
8.45
Facilities were noted positively, though some experienced hidden charges.
Value for Money
7.91
General value perception was mixed, with some good deals but also complaints about food quality.
Food and Beverage
6.46
Food quality received negative feedback, including complaints about improvised meal times and poor breakfast.
Overall Experience
8.43
Mixed overall experience, with some great aspects and significant issues balancing the feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:40

Property Description

Tranquil Setting in a 19th-century Building
Experience a perfect blend of traditional charm and modern luxury at our hotel set in the serene Vale of Llangollen. Surrounded by picturesque pasture land, the hotel offers a peaceful escape with easy access to nearby cities.

Luxurious Spa Facilities
Indulge in relaxation at our spa which includes a hydrotherapy pool, sauna, and steam room. Treat yourself to rejuvenating spa treatments for the ultimate pampering experience. Advance booking is recommended for these exclusive services.

Peaceful Retreat with Premium Accommodation
Unwind in our comfortable rooms and make the most of the superb amenities our hotel has to offer. Enjoy a tranquil stay and immerse yourself in the luxurious spa facilities for a truly rejuvenating experience.

Book now to experience tranquility and luxury at our serene hotel.

Important information:

The Spa facilities are available from 08:00 until 20:00.

Please note that all spa treatments have to be booked in advance.

Children under the age of 16 are not permitted to use the spa facilities.

Should you have any medical conditions and wish to use the spa facilities please contact the hotel to discuss.

Dog-friendly rooms are available, please contact the hotel directly to ensure rooms are available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £5 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2704 reviews
Cleanliness: 6.46
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 6.46
Overall Experience: 8.43
N
Neil • extended_group • gb
9
2026-05-27 • via Nuitee
G
Glyndwr • couple • gb
6
Absolutely wonderful warm welcome spoiled by an over officious Spa manager
Pros:

Room was very comfortable and spacious as well as clean
The beer gardens and surroundings were almost perfection
Proximity to town ideal
The welcome we received from reception staff was absolutely perfect and warm including the courtesy call before we arrived.

Cons:

Just one thing. We have stayed at the Wild Pheasant often over the past 15 years. We have always checked in and gone straight to the spa to relax after our journey before going into town. I checked with reception twice that we were still able to do this and was told it was OK.
However when we tried to enter the spa a very over officious lady questioned us as to whether we had booked .We were then offered a time slot that was ideal for us only to be told (seemingly with relish) that as we had booked through Booking.com we would have to pay a fee to use. We declined and when checking the new rules are only visible in small print at the very end of the venue profile.
This spoiled the visit for us as we specifically booked here for the spa and it was not clear that charges and time slots were now in place unless the reader scrolls through the whole profile.

2026-05-27 • via Nuitee
J
June • couple • gb
7
Pros:

The food was very good, but the room could have been seen to the next morning the room could have been seen to.

2026-05-26 • via Nuitee
L
Leslie • couple • gb
7
Average hotel but convenient. Menu limited. Same as glass house
Pros:

Average. Location good

Cons:

Bigger bed

2026-05-24 • via Nuitee
C
Charlotte • couple • gb
3
2026-05-24 • via Nuitee
A
allan • family_with_children • gb
9
2026-05-24 • via Nuitee
L
Lee • solo_traveller • gb
10
Pros:

All of it

2026-05-22 • via Nuitee
L
Lucie Woodley • solo_traveller • gb
7
Pros:

It was really nice and a short walk along the river the the town. The food was really good too.

Cons:

The Spa has a £10 per hour fee, not too pricey but I have definitely stayed in places with mush better spa's that were free.

2026-05-22 • via Nuitee
L
Louise • solo_traveller • gb
9
2026-05-21 • via Nuitee
D
David • solo_traveller • ie
8
Great Location
Pros:

The hotel is a nice old world-ish hotel. The rooms are comfortable and clean but a little old. Good location just on the outskirts of the town with lots of parking and a beer garden which is nice to sit in on a fine day. Also the food is quite good.

Cons:

It's a little old and could benefit from a refurbish. But that said it is clean and comfortable.

2026-05-21 • via Nuitee
A
andrew • couple • gb
6
Pros:

Location

2026-05-21 • via Nuitee
G
Giles • solo_traveller • gb
2
Disappointing and uncomfortable stay
Pros:

Location was useful for shops and local walks to the town centre

Cons:

The bed was very very uncomfortable. Booked a double and initially thought maybe 2 singles had been pushed together. Turns out the mattress had sunk in the middle and was very hard and uncomfortable. Originally booked 2 nights but only stayed for one as neither myself or my husband slept at all the first night.
Very disappointed as came highly recommended by local friends when visiting for a friend's wedding so decided to treat ourselves rather than go for a budget option.
Decided to leave, no other rooms available for a swap. Reception mentioned they'd be in touch to discuss but haven't after nearly a week so no follow-up either.
Sink was also dirty and the room just wasn't at the standard was expecting for the price we paid.

2026-05-21 • via Nuitee
T
Ty • couple • gb
8
All good thanks will definatly stay again!
Pros:

Car park

Cons:

Breakfast wasn’t all that for £14.95
Nice coffee tho
Poached eggs were hard as nails

2026-05-20 • via Nuitee
L
Lee • couple • gb
7
Pros:

Beautiful building in a pretty setting

Cons:

Beds were a bit noisy (springs popping suggested the mattress needs replacing). The mattress was also very soft and I kept feeling like I was rolling out! Didn’t get a good nights sleep.

2026-05-19 • via Nuitee
V
Vincent • couple • gb
10
2026-05-18 • via Nuitee
P
Prajapat • couple • gb
3
Pros:

Location and parking well presented reception and bar

Cons:

Room with stained sink after having to swap from dirty broken sink. Uncomfortable small double bed. No fridge in 4 star room, hole where fridge should have been. Bedroom was cold with draft from patio doors. Duvet was torn on one side. Burn mark on the throw looked unkempt... tap was hard to operate. Was 2 star rating quality. . refund not made as promised. Reception decieved us. . Dinner small portions and tasteless not as described on the menu.

2026-05-18 • via Nuitee
T
TRacy • family_with_children • gb
8
Pros:

Location was good, breakfast was cooked to
Order and very good.

Cons:

Room a little small but ideal for one night. Corridor was a bit noisy in the evening

2026-05-17 • via Nuitee
B
Betty-Eve • couple • gb
8
Fab spa fab location easy to park great bar
Pros:

Location and spa fab

Cons:

No hooks in room to hang anything up

2026-05-17 • via Nuitee
D
Darren • couple • gb
9
2026-05-15 • via Nuitee
P
Phil • solo_traveller • gb
8
Very good. Would stay again, but book direct to get all the births thrown in.
Pros:

Property was great. Clean, great location, great parking, dog friendly, nice breakfast.

Cons:

I booked via Booking.com and detailed I was my dog. When I got to the property it stated that if I had booked direct with them my dog could stay for free, but as I’d booked via Booking.com there was and EXTRA £30 surcharge to pay. Breakfast was extra too, but £12.50 was worth it.

2026-05-14 • via Nuitee