Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable room
Cons:
Cleanliness issues
Poor food quality
Room temperature problems

Categories

Cleanliness
6.46
Several reviews highlighted issues with cleanliness, such as unmade beds and dirty bathrooms.
Service
9.43
Overall positive mentions about the staff being friendly and accommodating.
Location
9.47
The location received positive remarks as being superb and convenient.
Room Quality
7.42
Comfort was mentioned, but issues with room cleanliness and hot temperatures impacted the rating.
Amenities
8.45
Facilities were noted positively, though some experienced hidden charges.
Value for Money
7.91
General value perception was mixed, with some good deals but also complaints about food quality.
Food and Beverage
6.46
Food quality received negative feedback, including complaints about improvised meal times and poor breakfast.
Overall Experience
8.43
Mixed overall experience, with some great aspects and significant issues balancing the feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:40

Property Description

Tranquil Setting in a 19th-century Building
Experience a perfect blend of traditional charm and modern luxury at our hotel set in the serene Vale of Llangollen. Surrounded by picturesque pasture land, the hotel offers a peaceful escape with easy access to nearby cities.

Luxurious Spa Facilities
Indulge in relaxation at our spa which includes a hydrotherapy pool, sauna, and steam room. Treat yourself to rejuvenating spa treatments for the ultimate pampering experience. Advance booking is recommended for these exclusive services.

Peaceful Retreat with Premium Accommodation
Unwind in our comfortable rooms and make the most of the superb amenities our hotel has to offer. Enjoy a tranquil stay and immerse yourself in the luxurious spa facilities for a truly rejuvenating experience.

Book now to experience tranquility and luxury at our serene hotel.

Important information:

The Spa facilities are available from 08:00 until 20:00.

Please note that all spa treatments have to be booked in advance.

Children under the age of 16 are not permitted to use the spa facilities.

Should you have any medical conditions and wish to use the spa facilities please contact the hotel to discuss.

Dog-friendly rooms are available, please contact the hotel directly to ensure rooms are available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £5 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2686 reviews
Cleanliness: 6.46
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 6.46
Overall Experience: 8.43
D
Darren • couple • gb
9
2026-05-15 • via Nuitee
P
Phil • solo_traveller • gb
8
Very good. Would stay again, but book direct to get all the births thrown in.
Pros:

Property was great. Clean, great location, great parking, dog friendly, nice breakfast.

Cons:

I booked via Booking.com and detailed I was my dog. When I got to the property it stated that if I had booked direct with them my dog could stay for free, but as I’d booked via Booking.com there was and EXTRA £30 surcharge to pay. Breakfast was extra too, but £12.50 was worth it.

2026-05-14 • via Nuitee
S
Sharladee • couple • gb
7
2026-05-12 • via Nuitee
C
Callum • couple • gb
1
2026-05-12 • via Nuitee
M
Mark • couple • gb
9
Loved it.
Pros:

Location. The room was spacious and well presented. Clean.

Cons:

There wasn’t anything I didn’t like being honest. But if I had to think of something I would say the hotel had a spa, but no pool or gym. I knew that before travelling, and still really liked the place. So it’s not an issue of the hotel providing misleading info.

2026-05-11 • via Nuitee
B
Bullock • extended_group • gb
9
2026-05-11 • via Nuitee
D
Diane • solo_traveller • gb
10
Pros:

Lovely hotel, helpful staff, great choice at breakfast, very comfy bed, great location

Cons:

Nothing

2026-05-10 • via Nuitee
S
Stephen • solo_traveller • ie
9
Short but enjoyable
Pros:

Location and view

Cons:

Not a lot

2026-05-09 • via Nuitee
P
patrick • solo_traveller • gb
10
2026-05-09 • via Nuitee
N
Neil • solo_traveller • gb
7
2026-05-07 • via Nuitee
J
Julie • extended_group • gb
10
Restful and beautiful location
Pros:

The location and the grounds are fab

Cons:

They didn’t have any brandy for a night cap

2026-05-07 • via Nuitee
P
Patrick • couple • gb
7
2026-05-06 • via Nuitee
H
Harrison • couple • gb
9
2026-05-06 • via Nuitee
C
Chloe • couple • gb
7
Very enjoyable
Pros:

Very pleasant stay. Just a short walk from the town.

Cons:

Breakfast was disappointing, expensive for what it was!

2026-05-05 • via Nuitee
S
Smith • solo_traveller • gb
3
2026-05-05 • via Nuitee
Q
Quayle • solo_traveller • gb
5
2026-05-05 • via Nuitee
J
jason • couple • gb
8
Pros:

Nice location

Cons:

Afternoon tea

2026-05-05 • via Nuitee
M
Matthew • couple • gb
10
A lovely weekend away
Pros:

We had a lovely stay at the Wild Pheasant Hotel, couldn’t fault it at all!

2026-05-05 • via Nuitee
M
Min • extended_group • gb
10
2026-05-05 • via Nuitee
T
tina • couple • gb
10
Fabulous
Pros:

Location , staff , cleanliness , facilities , food

Cons:

Bed could of done with mattress topper as could feel springs in bed

2026-05-04 • via Nuitee